Emirates Customer Service Issues

Subject: Assistance Needed with Ticket Refund Request Dear Emirates Customer Care Team, I hope this message finds you well. I am reaching out regarding Ticket number: [redacted][redacted] as I have been unable to reach the Emirates Kolkata Customer Support despite waiting on hold for over 35 minutes and multiple attempts today. I have also sent an email to [redacted] about this matter, but have yet to receive any acknowledgment. Due to testing positive for Covid-19 on my RT-PCR test, I had to reschedule my flight from the original date of 5th January to the 7th of January by paying an additional fee of [redacted] CHF. Unfortunately, subsequent tests have yielded the same result, leaving me uncertain about my travel plans. I am now requesting a "Full Cancellation & Refund" for the ticket as I am unsure when I will be able to travel under these circumstances. I have already incurred costs with the previous rescheduling and cannot afford to make another booking without clarity on my health status. I kindly ask for your understanding and assistance in processing my refund request promptly given the circumstances. Your prompt response and confirmation would be greatly appreciated. Thank you for your attention and consideration in this matter.

I recently made a flight reservation for my mother, R.S., and baby, O.A.K., via the Emirates app for a trip from Boston to Lahore via Dubai on March 29th. Despite making the booking and seeing the payment reflected on my credit card, I haven't received a confirmation email nor is the flight showing up in My Trips on the app. I am unable to find a booking confirmation number to track the flight. Any assistance with this matter would be greatly appreciated. Thank you in advance.

I purchased two tickets in Hanoi, Vietnam from Emirates office on 12/01/22 to travel to Lagos departing from Hanoi on 15/01/22. Upon arrival at the airport, I was informed that the flight had been canceled. I did not receive any email or call from Emirates Airline regarding the cancellation. When I questioned the staff about why I wasn't informed prior to the flight, they claimed they were doing me a favor and stated they were not responsible. I explained that my visa expired on the same date as the flight (15/01/22). In the end, Emirates staff called the police on me for purchasing tickets from them. I had paid for two tickets to return home, but Emirates staff involved the police. If I had missed the flight, I would have been charged $[redacted]. I am not going to overlook this. I paid for two tickets and was left in Vietnam with the staff's comment that I was being done a favor.

Good evening, I am Mr. Frank Montanaro. Yesterday, an Emirates car picked me up at 5:40 am to take me to Heathrow airport. Unfortunately, our vehicle was involved in a severe collision, and I had to go to the hospital, causing me to miss my flight. I have spent hours today on the phone rebooking an alternative flight and have faced many additional expenses. I also had to visit the A&E department and am now covered in bruises and in pain. Despite all this, no one has contacted me to check on my well-being or address the issues I have faced. As a first-class passenger, I find this behavior deplorable, and truth be told, it is unacceptable for any class of passenger. I am looking to make a claim against whoever is responsible for the inconvenience and extra costs we have had to bear. Getting in touch with your customer service has been extremely challenging, and I am becoming increasingly frustrated by the entire situation. Can someone please reach out to me?

I have attempted to contact Emirates through various channels without success. Even after sending a complaint, I did not receive a response. Dear Emirates, I was unable to board my flight on Sunday, 16-1-[redacted], due to testing positive for COVID-19. Despite numerous attempts to reach customer service, I could not get through. Finally, when I spoke to a representative, I was informed that my ticket would be marked as a no-show, incurring a [redacted] Euro penalty. This penalty seems unfair given the challenges in reaching your company. I have tried calling multiple times, incurring high costs on international calls. Live chat was unavailable as advised by customer service, and my complaint remains unanswered. It is frustrating to face penalties while struggling to get assistance from Emirates via customer service, live chat, or complaint form. I am disappointed in the lack of accessibility from a large company like Emirates. I am eager to resolve this issue promptly, particularly regarding the COVID insurance. Sincerely, Booking Reference: MGSD6J

Booking Reference: KBN4XJ Ticket Number: [redacted][redacted] Flights: EK [redacted] EK [redacted] Temporary Mobile Number: [redacted]7 (Call within the next 2 weeks) Permanent UK Number: +[redacted]13 Email: [redacted] I had an awful experience due to wrong information at the UK airport and poor customer service in Karachi. The staff were very rude and unhelpful, refusing to put me on a new flight even after one or two weeks. I am out of funds due to a scam and an accident while on holiday. The Emirates Karachi customer service blocked online chat, leaving only the option to call. Despite explaining the situation, the staff at Karachi Emirates office were uncooperative and demanded money. I was misinformed about testing requirements. Please assist me in getting a flight back to the UK as I am unable to afford it. The behavior of the staff was unacceptable. I am in urgent need of help to return home due to being a victim of scams in Pakistan. I hope to find a flight available within the next week or nine days without any additional charges. Your prompt assistance is greatly appreciated.

Today, I received a message from Emirates regarding a sudden schedule change on my flight. The departure time was moved from night to early morning, causing an 8-hour difference. Unfortunately, as I live in another city, missing the flight was inevitable. I promptly reached out to customer service to address the problem. However, the representative failed to offer me any immediate alternatives for the same day or the following day, presenting me with a rebooking option for the 5th of February. Despite my dissatisfaction, I had no choice but to agree since no other options were available. The primary concern now is the extended 14-hour transit time on this newly booked flight, which poses a challenge for me due to a muscle issue and potential health complications, especially on a long journey to Australia. Despite my search for shorter transit alternatives, the live chat customer service seems unable to assist me, leaving me frustrated and disappointed with the recurring issues I have faced recently.

I made a booking with Emirates on 11 October [redacted] for a flight to Johannesburg via Dubai. On 18 December, I upgraded to business class, spending a total of £2,[redacted].08. Unfortunately, Emirates did not notify me that they had canceled all flights from South Africa to Dubai, resulting in me being unable to return to the UK as planned. I received an email on 18 January (my return flight date was 28 January) informing me of the cancellation and instructing me to arrange an alternative. I had to book a return flight with British Airways for £1,[redacted]. Emirates only refunded me £[redacted], which is disappointing given the high ticket price I paid. I am frustrated by their lack of transparency and feel let down by their handling of the situation.

On the 14th of January, upon arrival at Heathrow Airport Terminal 3 at 18:40 hrs via Emirates EK003 from Dubai, I received a damaged bag which caused an injury to my right hand. I reported the incident to the airport staff who provided me with a dressing for my injury and took photos of the broken suitcase. I was given a Global K2 reference to follow up if the issue was not resolved. It has been 45 days now, and despite my efforts to contact Emirates via Twitter, I have only been asked to be patient. Today, speaking with Mr. Bill O'Donothue at K2Global, he mentioned that the matter should have been resolved already but shockingly, G2 has not received a reference for this complaint regarding the repair or replacement of my bag. The K2Global reference is LHREK14997. As I am traveling again in the next 2 weeks, I urgently need a resolution for my nearly new hard shell bag with a honeycomb exterior and mesh pockets. Your assistance in resolving this matter would be greatly appreciated. Regards, Dr. Rubina Ahmad, Consultant at NHS UK.

Dear Sirs, I made a flight booking on 04.08.[redacted] to travel from Birmingham (UK) to Colombo (Sri Lanka) with the confirmation numberT5VG4G. Unfortunately, the flight got cancelled. The agency, Dream World, requested an additional [redacted] pounds to change to the next available flight, which I declined as it wasn't my fault. Subsequently, I booked a new ticket directly through Emirates on 05.08.[redacted] with the confirmation number JJHEEW as I needed to travel urgently. I reached out to Dream World via email four months ago to request a refund for the cancelled flight. They responded that it could take up to six months to process. It has now been over six months, and I am concerned about the status of my refund. I would appreciate it if the process could be expedited as I require the refund promptly. Thank you for your understanding and assistance. Kind regards, Antony Thevathas

Booking Reference: IJGARW Hello, I wanted to inform you that one leg of my flight on the 4th of April from Dubai to Larnaca has been canceled and rescheduled to the 6th of April. This change has resulted in a significant 50-hour stopover in Dubai, necessitating additional hotel expenses amounting to over €[redacted]. Given the impact on my travel plans and the costs incurred due to your changes, I am seeking clarification on whether I am entitled to any compensation for this inconvenience. Unfortunately, my previous complaint from the 24th of February has gone unanswered, which has further added to my disappointment with the level of customer service provided. Sincerely, Howard Greenhalgh.

Dear Emirates Customer Service, My name is Mr. Leslie Bing, and my Skywards number is [redacted] [redacted] [redacted]. I received two refunds from Emirates on December 3, [redacted], for tickets and seat upgrades. The ticket number [redacted][redacted] was for the Bangkok to London return tickets, totaling [redacted] Thai Baht. The ticket number [redacted][redacted] was for the seat upgrades, amounting to [redacted] Thai Baht. The refunds were credited back to my booking debit card (Visa last four numbers [redacted]) from my UK bank TSB. However, I no longer use that debit card or the associated bank account. I have contacted Emirates online helpline multiple times, providing all the necessary details, but the refund process has not been resolved. I even reached out to my old UK bank, TSB, who confirmed returning the funds to Emirates with reference numbers: 7-[redacted]-[redacted]4-1 for the tickets and 7-[redacted]-[redacted]2-7 for the seat upgrades. Despite this, I have been told conflicting information about the refund status. I kindly request your assistance in resolving this matter promptly and addressing the lack of continuity in handling my case when contacting the online helpline. Thank you for your attention to this issue.

I am not very experienced with computers, being a 67-year-old woman. I was unaware that I needed physical copies of my Covid vaccinations and booster shots. Upon going to the departure desk at Gatwick airport, I was misinformed that I needed a quick PCR test with results within 4 hours, and that I could catch the next flight to Dubai at 1:30am. This information turned out to be incorrect as my friend had already boarded the plane to Dubai assuming I would be joining her later. The booking agent also suggested contacting my holiday company to arrange for the 1:30am flight, but Loveholidays could not update my booking as I was marked as a no-show. I am requesting to be put on the 9:10am flight to Dubai without any extra charges so I can be with my friend. I am concerned about her being alone in Dubai while I am stranded here. I can provide confirmation that my £[redacted] PCR test came back negative.

Hello, I'm writing to inform you about a situation I encountered during my recent travel from Cochin International Airport (COK), India, to Pearson International Airport (YYZ), Canada, on January 20, [redacted]. I had a layover at Dubai International Airport (DXB) where I tested positive for Covid-19. Consequently, I had to undergo mandatory quarantine at Copthorne Airport Hotel in Dubai. This unexpected turn of events resulted in unforeseen expenses of nearly 1.5 lakhs Indian rupees. I had purchased travel insurance from AIG along with my air tickets and have submitted a claim with reference number CU[redacted]46. Despite numerous attempts to follow up, I have been informed by the company that there is a delay in processing due to a high volume of claims. As an international student facing financial challenges, I urgently require assistance in expediting my insurance claim process. Your prompt attention to this matter would be greatly appreciated. Thank you, Olivya Jose

Subject: Request for Additional Refund from Emirates - Tickets [redacted] Dear Sir/Madam, I am following up on the partial refunds requested two months ago for tickets [redacted][redacted] (or [redacted][redacted]) and [redacted][redacted] (or [redacted][redacted]) provided by Emirates, as per the new ticket numbers in the brackets. The agreed refund amount was USD $[redacted].57 per ticket, however, I am seeking a refund of the remaining balance of USD $1,[redacted].43 for each ticket. Due to multiple flight cancellations by Emirates while traveling for urgent medical treatment for my husband's cancer, we incurred extra expenses for accommodation, food, and medical costs during the extended trip duration. I kindly request your prompt assistance in processing the remaining refund amount of USD $1,[redacted].43 per ticket at the earliest convenience. I appreciate your attention to this matter and look forward to your prompt response. Thank you. Sincerely, F. Osman

As senior citizens, my partner and I had a disappointing experience with Emirates while traveling to Seattle via Dubai. Our flight numbers were EK501 from Mumbai and EK0229 from Dubai to Seattle, which we anticipate missing due to multiple flight delays. Despite being issued a boarding pass, the flight has been pushed back to 10:30 am on 28.3.22, causing confusion with the airport staff. Our holiday plans to the US have been disrupted, making the beginning of our trip quite disheartening. This disappointing experience with a reputable airline like Emirates has led us to not recommend it to others. It is a frustrating situation that we believe other passengers might also be facing. We hope for an improvement in the service to maintain their reputation. Feel free to reach out to me at [redacted] with any updates or clarifications as we await a response from Emirates to address our concerns and restore trust in their customer care.

I have been attempting to contact the "pet people" at Emirates Airlines without success. I have encountered issues with their online query submission form and received error messages. I am a US citizen in India with two dogs and need to comply with the new rabies permit requirement from the US Center for Disease Control for my dogs to return to the US. The permit process takes up to 6 weeks, and I need to book a flight on Emirates for seven weeks from tomorrow. How can I reserve my dogs' space on the flight and pay for their tickets? I have called Emirates customer service, but I am receiving conflicting information. I am considering enlisting the help of my uncle who previously worked at Emirates Cargo, but I would prefer to resolve this issue independently. Please advise on the best contact method or provide alternative contact information. I can be reached via email at [redacted] or on Whatsapp at 91 [redacted]. I am urgently needed in the US due to a family emergency. Any assistance in addressing this matter promptly would be greatly appreciated.

On February 16, [redacted], our journey to Sri Lanka and the Maldives via Emirates flight EK002 to Dubai began. This was the first leg of four Emirates flights scheduled for our trip. We arrived at the airport four hours in advance to ensure ample time. Upon check-in, we were informed by the staff that our paperwork was invalid and that we needed a PCR test. Contrary to this, Sri Lanka only required a lateral flow test as per the guidelines in place since December 14, [redacted]. Additionally, Emirates had updated their policy on February 5, stating that passengers transiting through Dubai only needed to comply with the destination country's regulations. It took Emirates until just an hour before departure to acknowledge their mistake and issue us with two identical boarding cards, which caused confusion during security checks. Recounting this experience is still unsettling. Despite providing feedback, Emirate's response contained inaccuracies that contradicted their own policies at the time. Their unprofessional conduct and disregard for established rules have left me feeling extremely disappointed and frustrated. I'm keen on resolving this matter, but Emirates' failure to admit fault and show understanding complicates the situation further. The lack of managerial support during such incidents reflects poorly on their customer service. The empathy shown by the apologetic staff member who handed me the complaint form contrasts sharply with the overall handling of the situation by Emirates.

Hello, I hope you're having a great day! I am an international student and have chosen EMIRATES Airlines for my journey from India to New York. I made a flight booking for May 4, [redacted], with the booking ID: IF[redacted][redacted]. I have two concerns that I would like assistance with: 1. During my trip from India to New York, I will have a layover of 20 hours at Dubai International Airport (DXB). Since my connecting flight is also with Emirates, do I need to recheck my luggage? 2. I have heard that as a first-time international student flying with Emirates, I am entitled to a baggage allowance of 69kg. However, my flight ticket indicates 2 pieces of baggage weighing 23kg each. Could you please confirm if I am eligible for a baggage allowance of 69kg as a first-time international student traveler? I appreciate your help in clarifying these queries. Thanks and best regards, KAVYASREE

I received a message from an individual who identified as a Cargo Pilot in Adi Dubia named Mark Jym Williams, claiming to be 48 years old and from Ireland. This person, who stated that their co-pilot was Adrian, expressed feelings of love towards me. They mentioned being on a 5-year contract and needing to pay $30,[redacted] to relocate to California. The email address provided was [redacted] I suspect that this could be a case of catfishing and would like to verify the existence of a pilot with this name.