Emirates Customer Service Issues

I am currently in the UK and struggling to find the right email address for customer service and information. It would be more convenient if email addresses were provided alongside phone numbers for easier access. I hope this message reaches the right place. I am looking forward to a prompt response. Thank you and kind regards, Mr. Kotecha.

Seabourn Family Assistance handled our travel arrangements for flight #[redacted] from Dubai to Fort Lauderdale on May 2, with Locator ID MGVZ6F6F for business class. My husband, a post-surgical patient who recently had quadruple open-heart bypass surgery, has been cleared to travel. However, our assigned seats 6E & 6F are unsuitable due to their proximity to the restrooms and galley in a row of three. His need for rest and sleep requires more suitable seating. I have letters from his cardiac surgeon supporting this request. After 19 days of temporary housing and 12 days in the hospital, I seek your assistance in reassigning our seats for a more comfortable journey. Your help in making this trip smoother is truly appreciated. Thank you for any help in getting two reassigned seats. Sincerely, HL

Hello, I recently traveled from Houston to Chennai with Emirates on a business class ticket, and I experienced an issue with the TV in my seat during my flight from Dubai to Chennai. The remote was not working, which meant I couldn't adjust the seat or call the attendant, leaving me without entertainment for the entire journey. When I brought this up with the air hostess, I felt that the response was not satisfactory. As a loyal Skywards member, I was disappointed by the lack of compensation or proper treatment. I believe passengers should not be treated this way, especially frequent travelers like myself. I would appreciate it if someone could get in touch with me to discuss this matter further and ensure better customer satisfaction. I can be reached at [redacted]. Thank you.

My Thai wife and I were scheduled to fly to Dublin and then transit to Northern Ireland for my father's burial. Unfortunately, your staff denied boarding to my wife citing the need for a Dublin visa, which we have never required as she holds a 24-hour transit stamp in her passport. This annual trip has always gone smoothly until now. Despite showing evidence, including the Dublin customs website stating no visa is needed for transit to Northern Ireland with a UK visa, we are now stranded in Bangkok. We are scrambling to find an alternative route for the funeral after losing the cost of our flight. Interestingly, she could fly back from Dublin since there is no border control between North and South Ireland. It's disappointing that such a situation arose, especially given our past experiences. The response from the Dublin Border Management Unit explained the visa requirements for entry into Ireland.

To whom it may concern, I recently flew with Flydubai from Kathmandu to London with a layover in Dubai. Due to a delay, I had less than two hours to transit in Dubai, causing my luggage not to arrive with me. Despite accepting the inconvenience of waiting for a day for my luggage, I am disappointed that my suitcase, marked as 'handle with care' or 'fragile,' containing a valuable souvenir, was damaged. Even though I took precautions, the vase inside was broken during transit. The vase cost $[redacted], and it seems it was mishandled during the transfer. I hope we can find a solution to this issue promptly and amicably. Sincerely, Elliott W.

Subject: Escort Service Request for Twin Children on Emirates Airline Flight EK [redacted] To whom it may concern at Emirates Airline, I am reaching out to inquire about the possibility of arranging an escort service for my twin children, Aly and Yasmine Abulfadl, who are traveling on Flight EK [redacted] from Cairo to San Francisco via Dubai on July 12. Although I was informed that at 16 years old they may not be eligible for this service, I am concerned as this is their first time flying unaccompanied, and it is a lengthy and challenging journey. Having recently made the trip myself, I understand the complexities of the arrival process at SFO, even with prior travel experience. Considering that they only turned 16 a few months ago, I kindly request your assistance in ensuring their safe travel. Your help would be greatly appreciated during this transition for my children. Thank you for considering this request. Warm regards, Shereen Elezabi (Mother of Aly and Yasmine Abulfadl) Senior Arabic Lecturer The American University in Cairo (Currently at Middlebury College, California)

Hello. I am in need of some assistance. My husband, along with two close friends and I, all initially booked business class round-trip tickets from Sydney to Dubai. Unfortunately, due to unforeseen circumstances involving my father's illness, my mother had to cancel her flight which led to me changing my booking as well. This resulted in cancellation fees for both my mother and I. Since purchasing a last-minute business class ticket was too expensive, I had to settle for an economy seat. I will now be on the same flight from Dubai to Sydney, but in economy, while my husband and friends will be in business class. I was hoping Emirates could consider upgrading me if there is available space, considering the circumstances. Thank you for your understanding and assistance. Donna W.

To whom it may concern, Hello, my name is Klaudiajoy Oz from Australia. I am reaching out to kindly request your attention to a matter close to my heart. My daughter, Shenel Ors, had a lifelong dream of becoming a cabin crew hostess for Emirates in Dubai. She was overjoyed when she was hired, but her happiness was short-lived as she received news that she failed the medical exam due to a past condition that no longer affects her. I am pleading with you to reconsider her application as her medical situation is resolved, and she is eager to fulfill her dream of working with Emirates. Your reconsideration would mean the world to our family. Thank you for taking the time to read my letter. Warm regards, Klaudiajoy Oz, Mother of Shenel Ors from Sydney, Australia

Subject: Flight Complaint - Glasgow to Singapore - 18th July Good afternoon, I am writing to express my disappointment regarding our recent flight experience from Glasgow to Singapore on Thursday, 18th July. Our flight had to be diverted to Istanbul due to a medical emergency, which we understand was unavoidable. However, our complaint stems from the lack of communication and organization during our time at Glasgow airport. Upon arrival, we were not promptly checked in and had to wait for approximately 3 hours. The Emirates staff seemed to prioritize passengers with connecting flights to Dubai, overlooking our shorter connection time of 1.5 hours. As a result, we missed out on the lounge access we had paid for and ended up with only 2 nights in Singapore instead of the planned 4. This impacted our anniversary celebration and my birthday trip significantly. Furthermore, missing out on planned activities, like attending the Man U v Inter Milan game, added to our frustration. The subsequent flight changes and subpar hotel accommodation in Dubai further soured our travel experience. As first-time Emirates passengers, we had high expectations for this special holiday, which unfortunately fell short due to these issues. We hope for a prompt response addressing our concerns and the inconveniences we faced throughout this journey. Thank you. Regards, Juanita Brown

I've booked a holiday to Sri Lanka with Virgin Holidays, but the flight is a code share with Emirates. Today, Virgin called to cancel my holiday. What will happen to my pre-booked seats on Emirates for the flight from Gatwick on 03.09.20? The reference is C3NLEN. I believe I should receive a refund for the seats since it was the code share airline that canceled the flight. If the holiday wasn't booked initially, we wouldn’t have needed these seats. Can someone assist me with this issue, please?

Hello, I will be traveling from Heraklion to Delhi on September 7th with a layover in Athens. My flight to Athens is on Olympus flight OA321 departing at 20:45 and arriving at 21:35. I will then continue to Delhi via Dubai on Emirates flight EK104 departing Athens at 23:00. I have a 5-hour layover in Dubai before my final flight to Delhi. I am concerned about the short layover time between my flights in Athens and whether my baggage will be transferred automatically. If not, I want to know if I have enough time to check in again. If there isn't enough time, I would like to explore my options, such as taking a later flight from Athens to Dubai. Thank you, N.

Hello, my husband and I have a flight booked with you on 23rd December [redacted] to Sydney under booking reference MCT3NJ in the name of Butt. We have already upgraded to business class, but I was hoping to inquire about the possibility of a complimentary upgrade to first class for our upcoming flight. We will be celebrating our wedding anniversary on 24th December during the flight and it would be a wonderful surprise for my husband. I know this might not be feasible, but I wanted to check. If needed, I can provide a copy of our marriage license. We are loyal Emirates customers and have flown with you several times. Thank you in advance for your consideration. Best regards, Alison Butt

Yesterday, on December 8th, I arrived at Newark International Airport at 9 p.m. My flight number was EK209. I unintentionally picked up a different suitcase with the number EK [redacted] and the name Kyvelou/Metaxi on it, instead of mine with the number EK [redacted]. I have visited the airport twice, but I could not find anyone from Emirates to assist me in reporting the situation or to update me on the status of my luggage. I am in need of someone to contact me regarding this matter.

My Brisbane flight, QF8431, was delayed by an hour and a half, causing me to miss my connection. An Emirates staff member assured me I could order food using a voucher provided. However, when I had lunch, I was told my selection was limited to a fried rice dish worth UED 17 because I didn't specify I was paying with a voucher in advance. Another employee at the Emirates counter upheld this decision. I am uncertain if this aligns with delay compensation regulations. I am requesting reimbursement of UED 60 for the meal and I find the whole situation disappointing, especially as I have a long 7-hour wait for my next flight.

I have attempted to upgrade my seats to extra legroom numerous times in the last four days, but unfortunately, both the app and website on my iPhone are not allowing me to select a payment method. Could you kindly assist me in reserving seats with extra legroom, preferably in row 67 where one seat is extra legroom and the next one is regular? This is crucial for me as I am 6ft 4 and require the extra space for two 6-hour flights. My booking number is NYTIZW. Thank you for your cooperation. Best regards, Adam G.

I had a distressing and costly experience with my flight. My booking reference is MA6 UMF. COMPLAINT: During check-in, I was denied boarding due to minor damage on my passport photo, which Dubai immigration deemed unacceptable. I was advised to rush to the passport office for a new one to catch the evening flight. At 83, this was stressful. I spent £[redacted] (including £[redacted] for the emergency passport) and £[redacted] on taxi fares. To my dismay, I was told my ticket was invalid for the evening flight, and I had to buy new tickets for over £[redacted]. I contest the arbitrary passport decision as my damaged passport had been used in various countries without issue. The lack of ticket validation during the day caused unnecessary expenses. No alternatives were proposed, like one of us flying first and the other later to save on rebooking. I paid twice for the same flights due to the cancellations. Expecting only a fare difference for the ticket change, the steep costs were unexpected. It felt like an excessive financial penalty. A sympathetic response with a financial resolution is warranted in this situation. Regards, Les B.

Dear Company, I am disappointed with the vegetarian Western meal provided on all my flights. The meals are more Indian-style with spice and capsicum, rather than the Western food like pasta or ravioli in tomato sauce that was served in the past. I am considering buying a sandwich at the airport before boarding on my next flights, as I noticed other Western vegetarian passengers struggling with the spicy and capsicum-filled meals. It seems that the current vegetarian option is more Asian than Western. I hope Emirates can improve their meal service to better cater to Western passengers' preferences. Regards, P.B.

While on holiday in Dubai from March 1st to March 8th with my daughter, I made a mistake with our return flight booking on EK [redacted]. After realizing the error, I contacted Emirates for assistance, but unfortunately, they couldn't rectify it, leading to the need for new tickets. The total cost for the original flight to Dubai (booking reference: Q4H6XB), upgrade, new ticket (booking reference: NKUP6W), and excess luggage came to 18,[redacted] AED for 2 economy tickets. As a loyal former resident of Dubai and a frequent traveler on Emirates, I felt disappointed that no assistance was provided, considering my history as a gold member (Membership: [redacted]34) for a decade. Despite this, I continue to travel on Emirates regularly, but this experience left me feeling let down.

Two weeks ago, I booked a flight for my mum on the 24th of March to travel to Cairo with a 2-hour transit in Dubai. I chose this flight because it had a short transit as my mum is elderly and has a heart condition. I paid for her seat selection and requested wheelchair assistance for all her flights. Unfortunately, I received an email informing me that the second flight from Dubai to Cairo was rescheduled to the 26th, adding a 24-hour wait time at the airport. This change is unacceptable to us, as we specifically selected the initial flights for their short transit time.

I booked a flight for my son arriving from the Philippines to Dubai on March 26, [redacted]. Due to the current pandemic, I am concerned about his exposure to the virus on airplanes and at airports. I inquired about the change fee and refund policy with the call center on March 8. Despite being informed that the change fee would be waived given the circumstances, I was not clearly explained the refund policy. As the COVID-19 situation persists, I decided to cancel my son's flight and received an email confirming the refund process. However, I later learned that there would be a $[redacted] cancellation fee, which was upsetting as it exceeded the ticket price. I feel that Emirates Airline should show more consideration, especially since the cancellation was made to protect passengers. As a Skyward member, I am disappointed in this outcome. Therefore, I request the cancellation fee to be reconsidered and for the refund to be reverted, allowing me to reschedule my son's flight instead. This is important due to the current circumstances impacting our family plans and finances. I urge for this to be addressed promptly. Respectfully, Frances.