Easyjet Customer Service Issues

We have flights booked to Crete with reference K2277BF in 2 weeks. We changed the outgoing flight to Xania due to previous cancellations in July. Even though the flights were initially booked in March, the change has affected the 90-day allowance under the Schengen agreement, so we had to adjust our plans. Despite paying the £16.00 for changing the flights, we were reassigned different seats, losing our originally selected upfront speedy boarding seats in the process. When attempting to revert to our original seats, we are asked to pay for them again, totaling £[redacted].50 with the additional charges. We have verified that the original seats we want are currently free.

I am feeling a bit confused about the requirements for traveling to Malta. I have the following documents: a Covid pass vaccination, an EU digital passenger locator form, and a Public Health travel declaration form. I have also scheduled a PCR test 72 hours before my flight EZY8823 on September 18th at 6:10 a.m., which I think I need to take on the Wednesday before. Could someone please confirm if the documents I have mentioned are enough for my trip? Thank you, Genevieve Stewart-Smith.

In French, it is more understandable! I already asked the question and received answers related to other cases, not really mine! So, I am reformulating my request. I bought a round-trip ticket from Geneva to Mykonos and did not receive the usual confirmation from EasyJet. However, my bank account was charged. Since I did not get this confirmation, I asked my friend to make the reservation on her account, which went smoothly for her. As a result, I ended up with 2 seats, or at least, I was charged twice on my bank account. Needing to go to Budapest in January [redacted], I modified my flight without any issues. My problem now is that there is a €[redacted] difference between the Mykonos and Budapest tickets. How can I get this refunded? Thank you for your prompt response. Martine from M. 06 18 63 23 12 [redacted]

I had my return flight from Tenerife to London Gatwick with booking reference EZ2QM95 cancelled by EasyJet multiple times. This led me to travel back to the UK with another airline. Despite not needing a refund, I followed the guidance provided about cancelled flights and decided to keep the credit to rebook for my summer [redacted] holiday. However, when attempting to access my account to manage the booking, I encounter errors such as error [redacted] and a message stating the reference is not recognized. I am looking to book a flight for 27 September midday from London Gatwick to Tenerife South, returning around 4/5 November. The website prompts for vouchers, but I did not request them as I intended to use the credit from my booking as of 1 May [redacted]. Your prompt attention to this matter is greatly appreciated. Thank you, Catherine Potts.

Hi, I've booked a flight with reference K2DP415 and planned to travel with hand luggage. I realized the new allowance is 45 x 36 x 20cm, but I need the previous 56 x 45 x 25 cm allowance. I'd like to add 15kgs of hold baggage to my booking. I used voucher code 15LCZ5 worth £[redacted].96, and there's about £30 left. I wish to use the remaining voucher amount towards the hold baggage now, even though I understand only one voucher can be used per booking. Any assistance is appreciated. Thank you. Mark J.

I received a flight voucher for £27.25 from you, but the flight cost £86.14. I have previously emailed you about this with no response. Can you provide a voucher for the remaining amount or cancel this one and issue a new voucher for the full cost? From: [redacted] Sent: 31 May [redacted] 16:03 To: [redacted] Subject: Angela, your booking K1H7QFW: here is your flight voucher Redeem your flight voucher online Dear Angela, Thank you for reaching out to us. We have issued a flight voucher for you for GBP 27.25. Voucher code: 15LXVB Password: AT310521 You can redeem this voucher online when booking a flight on our website or mobile app. Voucher expiry: 30/05/[redacted] Please note: You can book flights for future dates up to the expiry date. For further details, refer to our flight voucher terms and conditions. Regards, Faizan ANGELA, details for booking K1H7QFW: Please allow up to 28 days for processing. If you don't receive the full voucher amount or refund within this time, kindly reach out to us. Payment details: £86.14 paid by Visa debit on 18/02/[redacted]

I selected the option for Covid travel insurance when booking my Easyjet flight. However, after my payment was processed, I received a notification that the insurance was cancelled and refunded. Easyjet couldn't explain why and referred me to Collinson. Collinson mentioned I needed to handle it online. When I revisited Easyjet's website, I was directed to Columbus Direct. If Columbus Direct is affiliated with Collinson and provides insurance for Easyjet, I would anticipate the price to match what I was initially offered. Yet, after two attempts on the Columbus Direct site, I received quotes of £13.45 and £14.64, significantly higher than the £8.37 I was reimbursed.

I canceled our flight and requested a refund. Despite that, no refund has been provided. The original booking email address, [redacted], is no longer in service. Please use the email [redacted] for any further correspondence. The Flight Voucher received for the canceled flight was for EUR [redacted].36 and needs to be refunded. The original cancellation notice for flight EJU6736 from Nice to Belfast on 10 Aug [redacted] at 17:35 was received, and now I am requesting a refund as the preferred option. Thank you.

EASYJET AIRLINE COMPANY LIMITED C/ NUÑEZ MORGADO, 6. BAJO D-C [redacted] MADRID Madrid, September 28, [redacted] Dear Sirs, Our client DON EDUARDO ARANDA CUERVA purchased on November 9, [redacted], two tickets to fly from Madrid to London on April 6, [redacted], to attend a concert with his partner. Both the concert and the flight had to be canceled due to the Covid-19 pandemic. The event has not taken place since, and my client and his partner no longer have any interest in traveling to London or any other location. We have requested a refund of the €[redacted].15 paid for the tickets via email, but Easyjet has only offered a voucher for future travel. This option has not been accepted as valid by the Spanish Courts. Therefore, we formally request that you proceed with the payment of the aforementioned amount within two weeks of receiving this letter. Please contact our office for the bank account details for the payment. Failure to comply will result in legal action and other necessary claims. Thank you,

Yesterday, on 08/10, I made a booking for 2 round-trip flights from Belfast to Faro departing on Thursday, 18/11, and returning on Saturday, 18/12. The booking reference is K2KST6N. However, when I tried to book another flight for the same dates tonight, I noticed that there are no flights available to Faro on 18/11. In fact, all Thursday flights to Faro in November are missing from the website. I am confused by this sudden change. Additionally, I encountered issues with the EasyJet website yesterday as it kept crashing and did not allow me to use my vouchers for payment. Best regards, G. Vincent

Dear Manager, I am writing to request a change to my flight reservation due to ongoing COVID-19 restrictions that prevent me from traveling from Russia to Portugal. I have attempted to modify my booking on the Easyjet website, but have encountered consistent access issues. The error message "Access Denied" has been displayed, preventing me from making any changes. My booking reference is K16DMPM, and I am listed as Irina Prokopchuk. My current flight dates are scheduled for October 25th to November 12th, [redacted], from Lisbon to Funchal. I kindly ask to reschedule my flights to April 18th, [redacted], for Lisbon to Funchal, and May 7th, [redacted], for Funchal to Lisbon. I appreciate any assistance you can provide in facilitating this change. Thank you for your attention to this matter. Best regards, Irina Prokopchuk

My return flight from Agadir to Gatwick on 23 November was canceled, and I requested a refund by clicking on the refund button. However, I haven't received the refund yet. The flight reference is EZY8150 (booking reference: K229Q69). Due to this cancellation, I had to change my outward flight from Gatwick to Agadir on 13 November from EZY8895 to EZY8140 instead. I was charged for both flights and would like a refund for the altered booking. The booking reference for the new outward flight is K224RQ1. I have been attempting to resolve this matter through the esupport e-mail system without success. The customer service representative denied a refund for the canceled flight and only offered a voucher for the changed outward flight. Interestingly, the other members of my travel group have had no issues receiving refunds for their flights.

Hello, We have upcoming flights with EasyJet to Madeira on October 25th, returning on October 30th from Gatwick airport. The travel requirements are currently unclear, and we are seeking clarification. As per the information provided by EasyJet, vaccinated passengers are not required to show a negative COVID-19 test result. My husband and I are fully vaccinated with paper COVID-19 passes from the UK. However, there are concerns that these passes may not be accepted in Madeira due to differences in recognition. We want to avoid any issues at the airport, especially considering the high cost of PCR testing. We would appreciate it if you could provide us with updated information on the situation. Thank you, Andrea P.

I have not received my refund confirmation email: Thank you for the update. I have verified all the changes. I am waiting for the confirmation email for the refund. I will ensure to inform my travel agency about the new flight details for further assistance. If there are additional services like hotels, transfers, car hire, or connecting flights via Worldwide by easyJet, I will reach out to the respective providers to modify or cancel these arrangements. Booking Reference: K2HJBZM Flight EZY6185 Mon 1 Nov 21 TO BE REFUNDED Departure: 15:55 PM Bristol Arrival: 19:30 PM Rome Fiumicino Flight EZY6186 Fri 5 Nov 21 TO BE REFUNDED Departure: 17:00 PM Rome Fiumicino Arrival: 18:50 PM Bristol

Flight EZY8662 We flew to Spain on September 22nd with speedy boarding and were advised our cabin bags met the new sizing rules. However, when returning on October 19th, we were told at the gate our bags were too large and had to pay 58 Euros for them to be checked. It seems there were no speedy boarding seats available when we initially booked, resulting in standard seats and the need to check our bags. I am requesting a refund for the fee as there was miscommunication about bag sizes and no prior information given during our return flight booking in England. Thank you. - Margaret O'Connor

Dear Support Team, I am reaching out regarding an unfortunate incident that took place on 5/08/21. Upon arrival, I had a 26kg bag instead of a 15kg bag. The mobile app malfunctioned, leading me to check in at the airport. At the counter, I asked a rather brusque gentleman (ground crew name [redacted]) to either charge me for an extra 15kg bag (€29.99) or allow me to purchase a 23kg bag (€35.49). Regrettably, he informed me that he couldn't add another bag since I was already checked in. He offered to charge per kilo, insisting I decide promptly to avoid missing my flight, displaying unfriendly behavior and suggesting I step aside until I made a decision. His attitude was off-putting, causing me distress. Ultimately, I was forced to pay €[redacted]. Despite expressing my dissatisfaction, he remained unhelpful. I have attached the receipt (P [redacted]) for your reference. My request is not for a full refund, but to be accurately billed. The correct charge should have been for either an additional 15kg or 23kg bag, totaling €[redacted].51. Looking forward to a prompt response, Genesis Ramirez

CLAIM REFERENCE: EJ10492 Hello, I received the following email on 15.09.[redacted] regarding my damage claim: "RUEDIGER, Thank you for completing the online damage form on damagedluggage.com. Your claim is being reviewed, and we will contact you if further information is needed. We estimate that this process may take around 10 business days. CLAIM REFERENCE: EJ10492 PIR: PUYU210063". My inquiries have led to no response, with the latest email from Damaged Luggage Admin <[redacted]> on 8.11.[redacted]. I am continuously directed back to the website www.damagedluggage.com, which I have already visited. Please simply inform me of your decision regarding the reported damage. Kind regards, Rüdiger Rinnert

Good morning, I am Barbara Iuliano, part of an Italian family living in Spain. My question is the following. My 9-year-old daughter's ID card expired in April [redacted]. Before it expired, we applied for her passport through the Consulate in Barcelona. It has been 8 months, and we are still waiting for the passport due to long processing times. My question is, can my daughter board a flight from Barcelona to Milan, accompanied by both parents, without a document but with the family booklet and a document from the Consulate justifying the lack of the passport?

We had to reschedule our flight due to Covid restrictions, but there seems to have been an issue with the change. Our booking reference number is K2DQ5HC. After the rescheduling, we noticed that only one of our flights (the return to Israel) was updated, resulting in being charged twice for the change. We need this issue resolved promptly. Both passengers are affected as only one leg of the journey was adjusted. Please address this situation as soon as possible. Thank you, Liyam

Hello, I am reaching out on behalf of my sister and brother-in-law who reside in Berlin, Germany. They had a round-trip flight booked with your company. Unfortunately, the return trip from Alicante, Spain, to Berlin was canceled due to Covid-19 and the discontinuation of direct flights between these cities. They received a voucher and are unsure how to use it or request a refund. My brother-in-law attempted to email you, but the address provided was unknown and the email was returned undeliverable. He only speaks German, so I am assisting him in resolving this matter. Please provide guidance on how to proceed and inform me of any necessary information you require. Thank you in advance for your prompt response. Best regards, Christiane E. Sokol