EVA Air Customer Service Issues

Hello, I am reaching out to address a concern regarding a flight schedule change that has impacted my travel plans with you. Unfortunately, the adjustment to my flight with reference number OFY5HM from Bangkok to London has created a tight connection window due to a previous flight from Phnom Penh. The limited transfer time between the two flights poses a challenge for me. While my travel agency proposed an alternate flight on the preceding day, the extended layover duration without accommodation coverage is not feasible. As a result, I am seeking assistance from Eva Air to address these issues. Please reach out to me via WhatsApp at +[redacted] (0) [redacted] due to my current telecommunication restrictions. Thank you for your attention to this matter. Best regards, David Eleftheriou

I have insurance that should cover my trip expenses, including hotels and tours, but they require proof from the airline that my flight was canceled and that they couldn't rebook me. My flight, along with several others, was canceled due to the JFK power outage. The flight reference is "32HTJ5." I've been trying to reach EVA Airlines for days without luck. Can anyone assist me in obtaining the necessary documentation for my insurance claim?

Hello, I have been attempting to contact the customer service hotline at 1-[redacted], but I am constantly receiving a voicemail indicating that all lines are busy, and I am unable to wait on hold as the call is being disconnected automatically. We are scheduled to fly from San Francisco to the Philippines on May 12 and return on July 12 with a party of 4. I am concerned about the escalating tensions between China and Taiwan and how this may impact our upcoming flight. I would like to inquire about any contingency plans or options that Eva Air may have in place regarding this situation. Kindly provide me with more information. Thank you.

I am facing an issue with my flights from EVA Airways and JetBlue. On April 11, six passengers, including myself, missed our connecting flight #31 at JFK Airport due to a delay by JetBlue. JetBlue at JFK Airport found us reservations on other airlines but they need EVA Airways to release our tickets for the exchange to be completed. I have tried contacting EVA Airways via phone and in person at JFK Airport with no success. I urgently require assistance to resolve this matter promptly as we are on a business trip to Hong Kong. Thank you.

I am trying to reach out to EVA Air over the phone to discuss upgrading my reservation. Unfortunately, the lines are consistently busy, and I have been disconnected without being placed on a waiting list. I have attempted to contact various departments including Customer Service, the LA office, San Francisco office, Houston office, and Infinity Mileage Member service with no success. I couldn't find an email address to reach them either. Any assistance in contacting EVA Air would be greatly appreciated. Thank you.

My son traveled from London, England to Thailand yesterday with a layover in Dubai. Despite his arrival in Thailand, his luggage tagged with reference number BO068 did not make it. He called to inform me about the situation, and it's causing him stress. When attempting to contact the company, the phone line was constantly busy. Please reach out to me urgently at [redacted]3 to address this matter promptly.

Hello, I have been trying to reach Eva Air for the past three days regarding my reservation with booking reference 595YJD. Unfortunately, I have not been able to connect as the phone lines are always busy, and I keep receiving a message to call back later before being disconnected. It's quite frustrating that airline companies in North America lack proper customer service for phone inquiries. I have used Eva Air for my flights to Asia in the past, but this experience has made me reconsider using their services in the future. When I booked my flight on the Eva Air website, I was not given the option to provide my passport number and Known Traveler Number for Pre-Check. I want to ensure that my boarding pass includes my Known Traveler Number TT1159QBB. I appreciate your assistance. Thank you, Uri L.

Dear Customer Service, I am writing to report a loss that occurred during my recent flight on April 12, [redacted], from Taipei (TPE) to Los Angeles (LAX) on ticket number [redacted][redacted]. I was seated in 62B. Unfortunately, I misplaced my Burberry scarf, a long winter style, from inside my carry-on suitcase. The scarf was in the unlocked pockets of my bag. I have searched through my belongings multiple times, but it seems to be missing. My carry-on bag was with me all the way until boarding at the EVA Airline counter, where I accepted assistance to have it shipped as part of their service. As a long-time loyal customer of EVA Airline, I have always been satisfied with your services, except for the challenges faced in [redacted] due to the pandemic. This Burberry scarf holds sentimental value for me and is worth over US$[redacted]. I believe it must still be inside my suitcase, given its woolen and thick nature. I appreciate your attention to this matter and hope for a prompt resolution. Sincerely, Jarilyn Wang

Good afternoon, I need to contact EVA AIR customer service to modify my ticket. I have tried the number provided on their website along with various regional office numbers, but every call ends up at a voicemail stating they are too busy to answer. Unfortunately, there is no option to hold or leave a message. I am unsure how to proceed as I am unable to reach anyone for assistance. Can someone provide guidance on how to resolve this issue?

I am reaching out regarding the delayed luggage under folios KULBR13250/51/52/53/5. We are still without our belongings after a lengthy journey. Despite inquiries on the 3rd at the hotel lobby, no information on its arrival was provided. I must clarify that the message you reference regarding the backpack does not pertain to my son Andres, who did not travel with us. As there is no mention of his name or number in any claim forms, we seek formal confirmation or details of the hotel staff member who may have taken it so we can locate the item. The delay caused us to miss the Kuala Lumpur tour and spend the day shopping for essentials, a task made harder for us, particularly the women. We had to purchase three pieces of luggage on the last day. We now seek assistance in obtaining compensation for the delay, conducting a thorough investigation to recover the lost luggage, avoiding any legal claims per the Montevideo agreement. Your prompt response and guidance are much appreciated. Thank you for your attention to this matter.

I need to cancel my son's reservation as his passport won't arrive on time. The Booking Reference is 5ZKQIM with EVA Air. The reservation is under the name Jorgensen, issued on May 16, [redacted], for a total of USD 4,[redacted].95. I have been attempting to reach customer service for 2 days. Every time I call, I am either told the lines are busy and to try again later, only to be disconnected, or the call just rings endlessly with no response. It’s a frustrating experience.

My spouse and I reside in Redding, California, at the far northern part of the state. We reserved a flight for our daughter who lives in the Philippines to visit us for a few weeks. After making the booking and receiving confirmation, we were informed that our daughter would need my spouse's credit card to board the plane due to us living in the United States. The only solution presented was to visit one of your offices to verify the credit card and our identity. Since your only California office is over [redacted] miles away, it is not feasible for us to visit. Our attempts to contact your Los Angeles office were unsuccessful as all operators were busy handling other customers during the 16-hour period when I placed 41 calls. Consequently, we had to cancel the flight with EVA and seek a refund that EVA declined to provide, even though the ticket was exclusively associated with EVA airlines. The experience was stressful, and based on this incident, I cannot recommend your airline to others. To improve service for future customers, consider opening more offices in California, ideally smaller offices with a few staff members that could handle situations like the credit card issue. Additionally, hiring more operators to manage the volume of calls would be beneficial since customers facing difficulties in reaching your representatives might lead to lost business.

I have been trying to purchase tickets from Chicago to Bangkok for August 21st to 29th through Eva Airline, but I am encountering payment issues. Despite contacting my bank for assistance, the problem persists. My attempts to reach the Chicago Eva Airline branch have been unsuccessful, as the phone numbers provided have not been working, leading to dropped calls or being stuck in an unproductive phone menu loop. I am eager to speak with a representative over the phone to finalize the purchase of a roundtrip ticket to Bangkok from Chicago.

Hello, I am Linjie Amosco, a passenger of EVA AIR flight BRO262 from Manila to Taipei on May 26. I am reaching out regarding a lost item, my book titled "Breaking Night: A Memoir of Forgiveness, Survival, and My Journey from Homeless to Harvard" by Liz Murray. I believe I may have left it in the seat pocket (Seat 46B) as I fell asleep during the flight. If the book is found, I kindly ask if you could point me in the direction of the lost and found department so I can arrange to retrieve it. Your assistance in locating my book would be greatly appreciated. Please contact me via email. Thank you in advance for your help.

I am looking to book a round trip flight from NY to Taipei, departing around October 5 and returning the last week of December. I have a $[redacted] United Airlines voucher that I would like to apply to the Economy airfare, as United Airlines is partnering with EVA. My EVA Silver Card membership number is 130XXXX975CE, and I would also like to use the miles in that account towards the fare. Additionally, I am interested in purchasing extra miles and exploring upgrade options. I attempted to contact your customer service line but was advised to call back later. I am eager to finalize this booking promptly. You can reach me at [redacted]. Thank you.

I am attempting to order kosher food for my upcoming flight on Eva Airways. When I look under the "Meal Options" section, I cannot find the kosher meal listed. Despite numerous attempts, I have been unable to reach Eva Airways through the three different phone numbers provided. Each time I call, I receive a message stating that all lines are busy and to try again later. Over the past three weeks, I have tried calling approximately [redacted] times at various times of the day, but the outcome is consistently the same. The numbers I have attempted to reach are the [redacted], [redacted], and [redacted] numbers for Eva Airways. I am seeking assistance on how to successfully speak with a representative from Eva Airways.

Hello! I have booked a flight to Cambodia. The airline requests the original credit card used for booking at check-in. Unfortunately, my card was stolen and replaced. The flight has been charged and confirmed through my bank. I am unsure if a replacement card or my bank statements confirming the purchase will be accepted. I read that if a 3DS authentication process is used by the bank to confirm the transaction, the credit card may not need to be presented. If this is the case and the charge is confirmed, do I still need to show the stolen credit card at check-in? Thank you.

Good evening, I departed from Bangkok today on EVA Air flight BR075 to Amsterdam at 12.35 pm. I sat in seat 61B in the back part of departure hall G2 against the glass. Unfortunately, upon takeoff, I realized I no longer had my black Samsung Galaxy S22 in a leather Otterbox cover. The IMEI number is [redacted][redacted]. My Balinese SIM card and inactive Vodafone card are in the phone, along with my ING bank card and driver's license. The phone seems to be still at the gate according to the find my device app. Could you please check with the staff at Bangkok airport if they have found it? I’ve attached screenshots for reference. Looking forward to your response. Best regards, Marcel Verhoef

Good morning, I require assistance with a ticket I purchased for my mom to travel from SGN to YUL on Friday, June 23rd, [redacted], departing at 3:55 PM. The flight has 2 stops at TPE and YVR. I am unsure if she needs to claim her luggage at Vancouver Airport or if it will go directly to YUL. She does not speak English or French. Is there a contact number I can easily reach in case of any issues? Thank you for your assistance. VY Trinh

I recently booked a flight through Priceline for July 17, [redacted], and was informed of flight changes with confirmation number ZMSFQB. Despite numerous attempts to contact you for a waver code by June 17, [redacted], I have not received a response. Consequently, I had to request Priceline to cancel my flight as I couldn't wait any longer. They assured me of a refund within 3-5 business days, which I am yet to receive as of June 24, [redacted]. Priceline indicated they require a code from you to process the refund. Due to your office hours, I am unable to reach you on a Saturday, and time is limited as I have a flight on Monday. Kindly assist by providing Priceline with the necessary cancellation code promptly.