A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for EVA Air below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this EVA Air phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from EVA Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling EVA Airways.
To talk to any invoice, please press one.
To in card bills there, please visit our website, mobile app, or your travel agent.
Thank you for calling EBA Airway.
For promotional and discount fares, please log in to our website or contact your travel agent.
To ensure a high standard of service, your call may be subject to random monitoring and recording.
EBA Air may collect your personal data in this call.
By proceeding with this call, you agree to our privacy policy.
Which are available on our website.
If you fully understand and agree to our privacy policy, please press one to continue.
For up to date flight status, mileage inquiry, or purchase ticket, please visit our website or download our mobile app."
Excerpt from a call with EVA Air
Friday, January 5, 2024 2:13 PM
They may ask you to enter information with the dial pad
"Thank you for calling EDA Airways. To talk EDA Air offer promotional and discount fare.
To inquire those there, please visit our website mobile app, or your travel agent.
To ensure a high standard of service, your call may be subject to random monitoring and recording.
EBA Air may collect your personal data in the call.
By proceeding with this call, you agree If you are a passenger, please press one.
Please enter your ten digit Infinity KnowledgeLands member number."
Excerpt from a call with EVA Air
Wednesday, November 27, 2024 5:38 PM
What are the hours and when should I call?
EVA Air operates the call center for this 800-695-1188 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 836 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the EVA Air call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EVA Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EVA Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EVA Air is Sunday.The most busy day to call is Friday, which averages 103% more phone calls by comparison.Again, this is based on a sample of 836 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call EVA Air is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that EVA Air staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call EVA Air
If you have time to do a bit of reading before you call EVA Air, we recommend you read over some of our problem-specific articles.
Yes, EVA Air is committed to providing assistance for passengers with disabilities. We strive to make air travel accessible and comfortable for all individuals. We offer a range of services to accommodate passengers with disabilities, including wheelchair assistance, priority boarding, and assistance with navigating the airport. Passengers can request wheelchair assistance during booking or at least 48 hours before their flight. We also provide in-flight wheelchair assistance and priority disembarkation upon arrival. For visually impaired passengers, we allow guide dogs to travel in the cabin free of charge. Our dedicated staff is trained to assist passengers with disabilities throughout their journey to ensure a smooth and pleasant travel experience.
EVA Air offers different baggage allowances depending on the travel class and destination. For Economy Class passengers on most routes, the standard baggage allowance is one piece of checked baggage weighing up to 23kg (50lbs), with maximum linear dimensions of 158cm (62in). Elite and super Elite members of the Infinity MileageLands program enjoy increased baggage allowances. Royal Laurel, Premium Laurel, and Business Class passengers are generally permitted two pieces of checked baggage, each weighing up to 32kg (70lbs). Passengers traveling to/from the Americas usually have more generous allowances, with Economy Class allowing two pieces weighing up to 23kg each, while Premium Laurel and Business Class travelers may carry two pieces of 32kg each. All passengers are also entitled to a cabin baggage allowance, typically one piece weighing up to 7kg (15lbs) in Economy Class and up to 10kg (22lbs) in Premium and Business Classes.
EVA Air offers a variety of airport lounge access options to enhance the travel experience. Premium Laurel and Royal Laurel class passengers, as well as Star Alliance Gold members, can enjoy complimentary access to EVA Air's luxurious lounges worldwide. These lounges provide a peaceful and relaxing environment with an array of amenities, including comfortable seating, free Wi-Fi, and delectable dining options. Passengers flying in other classes can purchase access to lounges at select airports, ensuring a comfortable wait before their flight. Additionally, EVA Air partners with various credit card companies, offering their cardholders access to specific lounges. With these options, EVA Air aims to cater to passengers' diverse needs and provide a seamless journey from start to finish.
Click the link above to get answers to just about any EVA Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EVA Air, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket booking confirmation: "I just wanna confirm, like, because upon I saw the ticket after I pay for that one."
- From a call lasting 7m , Dec 20, 2024 6:58 AM
Seat selection assistance: "I wanted to call and see if that's something that you could assist me with."
- From a call lasting 6m 54s , Dec 4, 2024 4:30 PM
Flight cancellation assistance: "My flight from Incheon International to Taipei is evening was canceled, and I need to know a new flight tomorrow to Taipei."
- From a call lasting 15m 30s , Nov 27, 2024 6:49 PM
Rebooking canceled flight: "I have a flight from International to Taipei that was canceled, and I need a rebooking to a different flight tomorrow."
- From a call lasting 4m 43s , Nov 27, 2024 5:38 PM
Information about why customers call EVA Air is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- EVA Air customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is EVA Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EVA Air agent. This phone number is EVA Air's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-695-1188 include Lost Baggage, Special Request, Cancel Booking, Missed Flight, Make a Booking and other customer service issues. Rather than trying to call EVA Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, EVA Air has 1 phone number. It's not always clear what is the best way to talk to EVA Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EVA Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EVA Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.