E-Rewards Customer Service Issues

I encountered error code QSB0303-17 when trying to redeem my reward. After reaching out to e-rewards, they mentioned the issue would be resolved within 3-5 business days. However, it has been 9 business days now without any resolution. Despite sending a follow-up email, I haven't received a response. I typically opt for rewards with redemption limits of 30, 60, or 90 days, which means my points are accumulating. With around [redacted] points earned, I am concerned that they might not honor them due to the delay and accumulation of points.

I am encountering issues redeeming my $75.00 GameStop gift card on E-Rewards for e-rewards currency. Despite having enough funds in my account, I keep receiving an error message simply stating, "An error has occurred. Please try again." I have attempted to redeem the card multiple times over the past two days, following all the troubleshooting tips in the FAQ, such as clearing cookies and checking my internet connection, with no success. I am feeling quite frustrated as there are items I wish to purchase using the gift card. If possible, I would appreciate the funds being removed from my account and the physical card being sent to me. My account username is A. L. Brewer. Thank you for your attention to this matter.

I have accumulated points on E-rewards to use towards holiday gifts, especially during this difficult time. I have been attempting to redeem them since August without success. Despite reaching out via email around 10 times since August, I have only received delayed and generic responses. I am feeling extremely frustrated as I am unable to obtain the gift cards I desire. I hope they can address and resolve this matter promptly so I can receive my e-gift cards.

I'm looking to redeem my rewards cash for a Macy's gift card. I was informed that I need to do this through a computer. However, when I tried accessing the e-rewards site, it keeps stating that my password is incorrect. Despite resetting my password three times, the issue persists. Interestingly, the new password works on my phone to access the site. How can I resolve this and successfully use the site on my Chromebook?

I have been a member of e-rewards for several years and have always had automatic login. However, recently I noticed that the automatic login feature no longer works, and I am now required to sign in manually. Unfortunately, the site does not recognize my password and even after attempting my old passwords, I am unable to log in. Additionally, when I attempt to reset my password, I am prompted to answer a security question which the site then rejects. I rely on e-rewards for ordering gift cards to use for my Christmas shopping, so resolving this issue promptly is crucial.

I created my erewards account several years ago and have redeemed rewards successfully in the past with minimal issues. However, this time to claim my reward, the website requires sending a code to an old phone number that I no longer have access to. While I understand the need for added security, I am unsure how to resolve this matter. I urgently need to use my rewards to order a Christmas gift to ensure delivery by Christmas Eve. Your assistance in addressing this issue promptly would be greatly appreciated.

I have been a customer of yours for many years. Recently, my account was hacked, and I noticed missing funds along with two Macy's gift cards that I didn't order. Despite receiving them by email, they had a zero balance when I tried to use them. I was informed they were used in Wilmington, Delaware, providing me with details of the individuals who used them. I'd be happy to give you this information. The last redemption I remember was an ecard for Olive Garden quite a while back. I've spent a lot of time doing surveys and should have around $[redacted]-$[redacted] left in my account. It seems someone has stolen from me as now when I logged in, the account displays a different name. This is completely unacceptable! Please investigate this matter. Feel free to call me at [redacted]. Attached is a screenshot of my current account status. Thank you for your assistance. - Peggy Dennard

Subject: Assistance Needed with E-Rewards Account Hello, I have been trying to resolve this issue for about 10 days via email with no success. Can someone please reach out to assist me promptly? Thank you. ----- Subject: Issue with E-Rewards Account Hello, Since May 17, I have been unable to participate in surveys. Whenever I click on a survey, it redirects me to a different one without opening. Occasionally, on my cell phone, I can access a survey, but it abruptly closes midway. Additionally, I redeemed [redacted] points for a $50 Longhorne gift card over a week ago. Although the card was sent via email, it was empty when I tried to view it. Kindly credit back my [redacted] points or provide me with a new $50 Longhorne gift card. Your assistance is greatly appreciated. Thank you.

I am having trouble redeeming a reward for a $50 Amazon gift card. Their support team has provided confusing excuses, such as my phone number being considered a "digital number." Despite using both my MacBook Air and iPad, the issue persists. I have previously redeemed rewards with the same verified cell phone number. When trying to verify the reward with it, I faced error messages, whether through SMS or voice message. They mentioned a 72-hour waiting period after the first survey completion and advised me to log out, clear my cache, and wait 24 hours. They listed several requirements for redemption attempts, including using a personal device with a private internet connection, ensuring only one browser window is open, updating the browser, and enabling JavaScript. Should the problem continue, they requested a screenshot of the error. I hope they can accept my cell phone number for validation.

I am experiencing issues accessing e-Rewards and receiving error messages regardless of how I enter the site or try to navigate through the links. These problems only began recently, and I currently have a significant amount of points accumulated. The error messages and redirects on the site seem related to authentication and cart services, displaying incomplete information and prompts to fill out a W-9 form. Clicking on different sections like survey or rewards also leads to [redacted] error pages. These technical difficulties are hindering my ability to engage with the platform effectively. I'm unsure if this is a widespread issue or specific to my account. Any guidance or resolution on this matter would be greatly appreciated.

Since December 8, [redacted], I have been experiencing difficulties accessing surveys for physicians on E-Rewards Medical. Despite sending three emails, I have not received a response. I have been patient, but my issue remains unresolved. I am requesting immediate assistance. Please contact me at [redacted]. Thank you. - Dr. Alan Rosenthal

I have a pending incident report with e-Rewards ([redacted]68), and despite multiple attempts through email and their website form, I have not received an update. The issue arose when a Game Stop e-gift certificate earned through e-Rewards surveys was rejected by Game Stop without any explanation. After contacting Game Stop, they directed me back to e-Rewards for a replacement certificate. I promptly requested a new certificate from e-Rewards and was informed that they would investigate the matter. However, I have not received any further communication since then. As Game Stop is unwilling to reissue the $25 certificate, I am seeking a new, valid certificate from e-Rewards.

On 01/10/[redacted], the website is operational again. Unsure about the reason for the downtime or who resolved the issue, I have decided to terminate my service. On 01/02/[redacted], the problem persists with an error [redacted] message stating 'Page could not be found.' Since 12/29/[redacted], all E-Reward web pages display the same error, regardless of how you access them. The [redacted] message appears consistently, whether direct typing, clicking on links, or using search engines like Bing, MSN, Google, etc. I am looking to reach out to them regarding my account.

I have been a loyal member of e-Rewards for over a decade. I have redeemed rewards with Gamestop and IHG, averaging about $[redacted]-$[redacted] monthly. With my earnings, I have acquired two Playstation 5's from Gamestop and accumulated [redacted],[redacted] IHG hotel points to date. While I receive numerous survey invitations daily, I have encountered an issue since December [redacted]. Prior to starting a survey, I am required to answer five questions regarding my company's size, annual income, my position, and provide a minimum 40-character response explaining why I am participating. Unfortunately, regardless of my input, I only receive $0.25 and cannot progress further. Occasionally, I find surveys that do not have these preliminary questions, allowing me to proceed without obstacles. Despite reaching out to e-Rewards multiple times and sharing specific survey links, the problem persists with no resolution in sight. Is anyone else experiencing a similar challenge?

I have requested a total of three Burlington gift cards, starting from 3/4, and have not received the access codes for any of them. E-Rewards sends three messages: 1) reward summary, 2) a message saying the gift card will come shortly, and 3) the actual code for the gift card. While I received the first two parts for all three, I did not receive the actual gift card number and pin. This issue has never occurred before and does not seem to be on my end. I also requested two gift cards to Home Depot and Target two days after, and they arrived promptly with the correct codes following the same three-message format. Emails requesting a resend or the option to speak to a live person have not been successful. Their solution of providing another email address is not a viable option for me, and a request to have them mailed has not received a response. If I can receive the first two emails, but not the third, logically, the problem may lie with E-Rewards not sending the third message or there being an issue on their end. Despite numerous emails back and forth, the problem remains unresolved. I seek assistance and appreciate any help. My contact number is [redacted] if leaving a message could be of help. Thank you, Peter E.

Hello, I have been a satisfied member of E-Rewards for over five years without any issues. Unfortunately, I have encountered login problems for the past 3 weeks when trying to access my account registered under "[redacted]" After redeeming two E-Rewards on March 17-18, I have been unable to log in as I receive an "Incorrect login" message despite numerous attempts. I have reached out to panel support but have not received any assistance as they claim they cannot find an account under my email address, even though I have emails confirming surveys up to March 16. I am concerned about losing my accumulated [redacted]+ reward points/dollars over the years, and I would appreciate your help in resolving this issue. Can you please assist in getting my account operational again? I look forward to your response. Thank you for addressing this matter.

I have experienced several issues with surveys. After spending 20 minutes or more on a survey, I reach the last question only to receive a message saying the survey has timed out, providing me with little compensation. This has happened to me on multiple occasions, most recently on April 8th and 9th. Despite reaching out for help and requesting to either receive owed rewards or close my account, there has been no resolution. No one has contacted me, and my account is now locked. I suspect this happens when I express negative opinions, which is disappointing. I would like this matter resolved by compensating me as promised and unlocking my account. I am dissatisfied with the service provided by e-Rewards. - J. F.

I have been a member on the website for years without any issues until now. I have $[redacted].00 in rewards and encountered an error when trying to redeem them. I have been communicating with them via email, only to receive the same response each time that my account is suspended. I requested an explanation or to cash out my rewards but was given a generic answer about security reasons with no further details or option to redeem my rewards. Their responses take about a week, and my direct questions remain unanswered. I am unable to find a phone number for direct contact. I am simply looking to redeem my earned rewards and potentially close my account if necessary. I would appreciate an explanation for my suspension as I have never faced this issue on other platforms where I am an active member.

The e-Rewards site functions brilliantly and can help accumulate considerable value in a year. Yet, I encountered an issue with their speed, not their customer service. After requesting to update my mobile number for redeeming survey rewards, I have been waiting for weeks without any response. Despite multiple attempts to contact them and clearing browsing data, no one from the E-Rewards team has reached out to assist with the mobile number update, leaving my hard-earned balance inaccessible. The lack of communication is frustrating, and I am puzzled about what technical glitch may be causing this delay.

I've had trouble accessing my e-Rewards profile through the manage online link in the survey emails. Both on my iPad and laptop with a Windows OS, I keep getting a [redacted] error message saying access is denied. Even when I tried to download the app from the Apple App Store, it didn't work properly. The send button wouldn't scroll down for me to access it. Despite receiving survey emails, I can't access the rewards to continue using the service. It seems like the system now considers me unauthorized. Please help me resolve this issue.