E-Rewards Customer Service Issues

On June 6, [redacted], I accessed my e-rewards account to redeem $75 for a Best Buy gift card. After changing my password as requested, I successfully made the redemption. Later the same day, when I tried to redeem more rewards, my new password didn't work, which I found strange as I had it written down. Upon logging in again, I discovered that $[redacted] worth of rewards had been used for a $50 iTunes gift code (redemption ID [redacted]) without my authorization. Despite contacting e-rewards through their Contact Us page (incident code [redacted]14) and sending multiple emails describing the situation, including a specific request for a response, I have not received a satisfactory reply or the return of my $[redacted]. It appears that the password change requests may have been exploited to breach my account, highlighting a potential security vulnerability within e-rewards. I am seeking the prompt return of my funds.

I attempted to redeem a Gamestop $25 eGiftcard issued by E-rewards on 12/14/[redacted]. When I tried to use it recently, I was informed that the card amount had been frozen, despite never utilizing the eGiftcard before. I have made multiple attempts to contact e-rewards regarding this matter but have received only one automated email providing no useful information, simply restating the reward redemption process I am already familiar with. As of 6/25/[redacted], I am yet to receive a response from them.

On April 12th, [redacted], I redeemed $[redacted] for [redacted] IHG points. However, the points have not been credited to my account yet. I have sent two emails regarding this matter, one on June 13th and the other on June 20th, with no response. I also left a message after calling a contact number that seemed unreliable. I would appreciate any assistance in resolving this issue as I am considering filing a report with the BBB if this is not addressed promptly.

When I tried to redeem my e-rewards, I received a message stating that my account was locked due to inactivity, even though I had recently used it. After contacting them, I was asked to provide my address and birthdate to reactivate my account. However, I received a response stating that my account was suspended due to concerns about the accuracy and attentiveness of my survey responses. They mentioned that I can only have one account, must provide accurate information, and respond thoughtfully to surveys. Despite my explanations, my account remains suspended, and I am unable to participate in surveys or claim rewards. I expressed my disappointment with the survey questions and privacy concerns related to providing my exact birthdate. I have accumulated many rewards points and would like access to them. I have tried to find a phone number to speak with someone directly for assistance as I've seen other users experiencing similar issues. Thank you for your help.

Hello, I would like to bring to your attention that, despite the response I received from you, my issue remains unresolved. To explain it further, when I checked my account's activity, I noticed that only the transactions from the last two months are visible. Earlier, I redeemed my rewards for a $50 Red Lobster gift card and a $[redacted] restaurant certificate. For the certificate, $60 was deducted from my rewards without receiving a confirmation email, but the amount was taken from my account nonetheless. Subsequently, I redeemed another $60 for a $[redacted] certificate this month, and this transaction went through smoothly. However, the initial $60 certificate transaction is missing from my account history, leaving me unpaid for one out of two restaurant certificates. I kindly request your assistance in resolving this matter promptly. Thank you, M. Godfrey

I have reached out to e-Rewards multiple times in the past two weeks. Each time, I received an automatic reply promising that a customer service representative would contact me soon. I was provided with two reference numbers for my issues: #[redacted]79 and #[redacted]27. Despite forwarding both auto-reply messages and inquiring about the status, I have not received any responses. I am seeking assistance in resolving this matter. Thank you.

I requested redemption of 2 sets of [redacted] points on September 28th and 29th. When the points did not appear on my Nectar card, I initially thought it might be due to my new Nectar card number acquired last summer, which I had informed e-Rewards about. The Nectar helpline confirmed no points were credited to either card. Despite emailing e-Rewards multiple times, I either receive automated responses stating points can take up to 6 weeks to credit (even though the redemption emails mention 28 days), or responses like the one from advisor Abraham, who mentioned passing my new Nectar card details to accounts for updates. Feeling stuck in a cycle, with [redacted] points still on my account, I'm hesitant to redeem them. Redeeming points used to be smooth until this summer, typically posting to my Nectar account within two days. Now, the process feels uncertain. My member ID is [redacted]2, and the redemption number is [redacted]. Thank you.

On Friday, March 22, e-Rewards initially mentioned payment processing issues but later declared my account inactive. Today, on March 29, they reached out attributing the suspension to flagged accuracy and attentiveness. I've maintained this account for two years without prior complications as I consistently provide answers the same way. I'm perplexed by the timing of being deemed inactive right after inquiring about compensation following their system glitches.

I am Lee Wasserwald. My account was fraudulently accessed on March 20, [redacted]. [redacted] points were taken in the form of e-certificates to different businesses. I didn't notice this until today as I hadn't checked my account for a few months. The same person also hacked into my Hilton Honors and Microsoft accounts and used the points fraudulently. Hilton has already refunded my points, and Microsoft is still investigating the matter. I have already changed my e-Rewards password. How should I proceed to get my points back?

On May 10th, I redeemed $[redacted] e-Rewards for [redacted] American Airlines AAdvantage miles. However, the miles never appeared in my AAdvantage account. After contacting e-Rewards Customer Service, they requested a 6-week waiting period for the fulfillment of the award. It has been more than six weeks now, and the miles have still not been credited. The customer service team advised me to reach out to the airline, but the issue lies with e-Rewards. They are responsible for acquiring the miles from the airline on my behalf.

I am experiencing an issue with E-REWARDS. I exchanged 35 e-reward points for [redacted] Avios miles on 6/2/19. The confirmation indicated that the reward would be credited within 35 days. It has now been 42 days, and there is still no sign of the miles. My request is visible in the e-rewards history log. However, it seems like both e-rewards and Avios/British Air are not willing to rectify the situation. British Air claims that e-rewards must initiate the transaction from their end. Nevertheless, it appears that e-rewards is struggling to do so. Last year, e-rewards encountered a similar issue with Hilton. Initially, there were problems with the interface, and no one took responsibility. Eventually, e-rewards issued a notice stating that Hilton redemptions would be delayed due to software issues. Interestingly, the points began to be processed again. I suspect either my redemption was not processed (even though it is in the e-rewards history) or there is a recurring interface problem between E-Rewards, BA/Avios, and another partner. Contact email listed on my account: [redacted]

Subject: Issue with E-Rewards Redemption I redeemed 35 e-reward points for [redacted] Avios miles on 6/2/19, but it has now been 42 days and the reward has not been posted as confirmed. British Airways advised that it is E-Rewards' responsibility to process the transaction, but it seems to have been overlooked. I noticed a similar problem last year with Hilton redemptions due to a technical issue on the E-Rewards side. Could you please address this matter promptly and ensure the Avios miles are credited to my account? You can reach me via the email linked to my account: [redacted] Thank you.

I reached out to e-rewards' help line twice regarding my issue redeeming points for Choice Hotels. I provided the requested information, but received a follow-up email twice indicating they would close my inquiry due to no response, which is frustrating! When I attempt to redeem my points, I'm told my account number for Choice Hotels is incorrect, even though I've verified it with Choice Hotels. I'm feeling unsatisfied with e-rewards' responses. What other steps should I take to resolve this?

I need to update my email address on my account as the current one is no longer valid due to AT&T inactivating AT&T/Yahoo addresses. I am trying to change it to [redacted], but your website does not allow me to do so. I want to continue participating in surveys and receiving requests from E-Rewards. Please reach out to me promptly to assist with this matter. Thank you. -S. Smith [redacted] Birchwood Terrace #[redacted] Fremont, CA [redacted] Contact: [redacted] Inactive Email: [redacted] New Email: [redacted]

I redeemed my erewards account for a $50 Fanatics gift card, and even though the virtual currency was deducted, the issued card lacks necessary details for use on fanatics.com. Attempts to contact erewards through calls and email have been unsuccessful. Despite erewards instructing me to refresh the claim email, the issue persists. Multiple emails to their associates have gone unanswered. I am extremely frustrated with this poor customer service experience. Erewards seems unresponsive, and I feel helpless. If anyone has advice or can assist, it would be greatly appreciated as reporting them to the Better Business Bureau may be my only recourse.

I am experiencing issues with E-Rewards. Despite contacting them multiple times requesting information essential for legal action, no one is responding to my emails anymore. I want them to stop sending survey emails and just pay me what I am owed to resolve this matter. I have around 13,[redacted] points, equivalent to 2 x Virgin FF [redacted] points. My problems started when I couldn't claim my rewards on their website. After struggling for months, I eventually figured it out. Therefore, I am asking for [redacted] Virgin FF points to be credited to my account as a gesture of goodwill, suggesting they donate the remaining balance to the Australian Bush Fire Appeal.

I received a £20 award voucher for M&S, but when I tried to use it, the 16-digit code and PIN didn't work. After multiple emails, I was told to log into their new site and resend the voucher, but the resend only goes back [redacted] days, which is not enough. I asked for a new voucher, but they keep giving me tasks to solve the issue myself. I replied to their latest email last week but haven't heard back yet. I'm frustrated and will not participate in more surveys until this is sorted. I just want to receive the rewards I earned.

I am experiencing issues with the mobile verification process. After changing my phone number due to moving to a new city, I updated my information as instructed to access rewards. However, I received a message saying the number was already in use. Despite contacting support numerous times in the past two weeks, I continue to face challenges. Suggestions like clearing cookies have not resolved the issue. Recently, I was told that I must be entering the number incorrectly, which is unlikely as it is my own cell phone. The latest advice was to use a different number. This ongoing problem has been unsatisfactorily handled by a representative named Dave, whose suggestions have not been helpful. I am seeking assistance and suggested receiving a one-time code via phone call or text, but this was not possible according to the support team. Please help me resolve this issue promptly.

Subject: Unsubscribe from Harris Panel Dear Harris Panel, I received an invitation to join the e-Rewards partner panel. However, I have already completed a survey and was informed that my email address is already in your system. I stopped receiving emails from you around the time I faced difficulties transferring points to Hilton Honors. Despite reaching out via email, I did not receive a response. As a busy physician, I ultimately gave up due to the lack of communication. It appears that my points were removed in the past. I kindly request either the $2 bonus or the reinstatement of the expunged points. Having both would be greatly appreciated. Thank you for your understanding and assistance. Sincerely, O.W.

After a lengthy hospital stay, I attempted to access my e-rewards account only to discover that my membership had been canceled. I haven't taken a survey since mid-April, and my son-in-law was monitoring the account while I was in the hospital, so I doubt he participated in any surveys. Despite trying to redeem a reward, I encountered an error. In March, I redeemed a reward when I had approximately $[redacted] in my account. Now, I see over $[redacted], which is confusing to me. I would appreciate any assistance in reactivating my account and understanding how this balance increased. Thank you, John S.