Duolingo Customer Service Issues

I purchased a product from a Duolingo ad on February 22, [redacted], from Family member, a computer that never arrived. I checked the tracking info and it says it was delivered. I feel deceived by this company. Be cautious of these scammers as they are dishonest about the products they offer. I am from Colombia, in Medellín. My email is [redacted] The order was listed as XSN16520. Beware of these scammers as they do not represent DUOLINGO well, it undermines all trust in you. Thank you for your attention.

Hello, my name is Seeyon from India. I have taken the Duolingo English test 6 times, but my scores have not been released. I am disappointed because the universities' deadlines are approaching. Each time they mention different reasons for not certifying the test, even though I believe I performed well. I am very frustrated by this situation. Please assist me in obtaining my scores. I kindly request your help.

Username: rHAOoFoA Email: [redacted] Password: Miguelal0926 I signed up for a 2-week free trial of Duolingo Plus, but when I tried to cancel it, it didn't go through. I even have a video showing my attempts to cancel, but it didn't work for some reason despite multiple tries. Unfortunately, before I could manage to cancel, a 12-month subscription was charged to my account when the trial ended yesterday. I'm not looking for a refund to take advantage of the service and then ask for the money back. It's only been about 17 hours since the charge, and I need the $57 refunded urgently as I'm dealing with financial difficulties. Please cancel my Duolingo Plus subscription as well.

I have reached out through multiple emails to address this issue. Earlier this year, my wife enrolled us in the family plan. Currently, I remain on the plan, but her portion seems to have been canceled on your end. We have been attempting for a month to reinstate it without success. Unfortunately, we haven't received any responses to our previous messages. My email is [redacted] My wife's inaccessible account is [redacted] She initiated a new 2-week trial for Super Duolingo, a service we've paid for, but she will cancel it before the trial ends. Her former account number seems to be [redacted].dRi1K9a1sg6u. Please reconnect her to our family plan. Thank you, RIch Hastings [redacted] USA

Hello, My name is Nour Oueslati. An amount of 89.99€ was deducted from my PayPal account for a subscription that I am supposed to pay for. I tried the trial subscription and wanted to cancel it as I was not satisfied. I did not receive any email notification before the transaction that the subscription would be renewed or that money would be deducted. I request a refund because I am a student and do not have the money at the moment. I do not want to renew the subscription. Best regards, Nour Oueslati

I had an account on Duolingo where I made a lot of progress, reaching over 36,[redacted] XP. However, I accidentally uninstalled Duolingo, and when I reinstalled it, they said they sent an email to me. I didn't register this account with my email, so I didn't receive any messages. This caused me to lose my progress. Can I recover my progress or can you send the message to me in a different way? I tried to contact Duolingo multiple times but failed. I started a new account on Duolingo but I prefer to get back to my old one. I would like you to send me a regular message to my number to restore my progress.

I had an account that reached the emerald level, but I lost access to it. I tried to retrieve my old account after accidentally deleting the app. When I returned, I couldn't log in because I forgot my password. When I tried to reset it, I realized I hadn't registered an email. Please help me recover my old account. I started a new account but it wasn't as engaging, and I couldn't continue even though I was enthusiastic. Today is my first day back, and I'm feeling frustrated.

Recently, my younger brother mistakenly subscribed to a year of Duolingo's family plan on my phone, resulting in [redacted] euros being charged to my card. I am hoping to cancel this subscription as it is an expense I cannot afford, and I do not require the family plan. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I have been studying diligently for over three and a half years. I have been revising my courses and have found it very beneficial. I am interested in an intermediate level six course to further enhance my skills and reward myself. I am eager to expand my vocabulary and phrases in Spanish. Despite being 75 years old with limited internet abilities and a recent three-month hospitalization, I have continued my studies. I have a fondness for Duolingo and would appreciate assistance in starting an intermediate level six course in Spanish now that I am feeling better.

I received 2 months of free Duolingo by subscribing to Crunchyroll. Believing I had canceled my Duo subscription because I previously managed it through Apple and saw it as inactive, I recently discovered I was still being charged on the Duolingo website. Today, I was billed $47.99 for an annual subscription, a significant amount for a college student like me. I need advice on how to seek a refund. I followed Duolingo's instructions to cancel the subscription on their website, but now I can't locate how to start the refund process or get in touch with Duolingo Technical Support. Your help is much appreciated.

Hello dear Duolingo Team, I recently purchased a new phone, and Duolingo was logged out on that device. Unfortunately, when I tried to log back in, I kept accessing my husband's account. I had to create a new account through the "Forgot Password" feature. I also have a Duolingo subscription, so it is important for me to regain access to my original account. I have been registered since November [redacted] under the name Ellen with the ID [redacted]. I kindly request a prompt restoration of my account. For any inquiries, please contact me by phone at +49[redacted]9. Thank you in advance. Ellen Frank

Hello Duolingo, I have been using this account since I was eight years old when it was set up as a private account. Now that I am older, I have noticed that there are features, such as creating an avatar, that I am unable to access unlike my family members. I was hoping to inquire if it is possible to switch my account from private to public. I would appreciate a prompt response. Thank you, Joshyboos

Dear Duolingo support team, I am reaching out regarding an incident concerning my Duolingo Plus account. Recently, my younger brother used a trial of Duolingo Plus without my knowledge. Surprisingly, a full year's subscription fee was charged to my payment card without permission. This situation raises concerns about the payment process, which appears to allow minors to make unauthorized transactions. I am frustrated and dismayed by this experience, as it has caused financial harm. I respectfully ask for a prompt resolution to this matter, including a refund for the unauthorized charge. Additionally, I request that you enhance your age verification and security protocols to prevent similar incidents. Thank you for your prompt assistance in addressing this issue. Best regards, mi persona

I noticed that the prices for events in the leaderboard have increased significantly, making it harder for me to afford them. I am already struggling with the cost of Duolingo Plus, and the sudden jump from 10 to 30 gems is quite unfair for those of us without the budget for premium subscriptions. On top of that, the frequent ads after every lesson can be quite frustrating. Now, having to spend more gems to participate in events feels like an added burden. I may need to explore other language learning apps that offer a more affordable experience.

Hello, I subscribed to "Duolingo Plus" more than a month ago and have been practicing daily without any issues. However, last Saturday, my "Duolingo Plus" account was unexpectedly suspended, and I am unsure why. I initially suspected a technical glitch, so I waited and attempted to make another payment as I value the service and have made significant progress using the app. Despite my attempts, my payment with various cards was declined. I even consulted my bank, and they assured me that there are no issues with my cards. I successfully made a purchase on an American website to confirm my cards are working correctly. Could someone assist me in reinstating my account promptly?

I'd like to book a one-month subscription using the app, which mentioned two weeks free trial and the ability to cancel anytime. However, I was charged 77.80 Euros immediately instead of 7 Euros per month as expected. I only planned to use Duolingo for another month. I feel the communication was unclear, and I don't see the reason to pay for a whole year upfront. Since it has been less than 48 hours since the transaction, I kindly request assistance in refunding my payment. Thank you.

I took the test using the wrong account by mistake. I wasn't aware of the rules about account usage. My test result got invalidated, and when I appealed, I was too nervous to explain properly. I simply stated that the result is crucial and used my correct account. I am now anxious and unsure how to proceed. I intend to email them a detailed explanation, but I cannot locate their email address. Can anyone advise me on the next steps?

During my upcoming week of travel without internet access, I would like to continue working on my lessons and maintain my daily progress. In the past, I have been able to do this offline and then sync my progress once I am back online. However, I experienced a setback when I lost my year-long streak due to an injury and being on pain medication. I returned to using Duolingo [redacted] days ago, but I'm seeking a solution to prevent losing my streak again in case I face connectivity issues during my travels. Is there a way I can keep my streak recorded even when offline, or perhaps earn a week of streak freezes for added flexibility? Any workaround or advice on this matter would be greatly appreciated.

My name is Iris Malandra. I took the English test on July 31, [redacted], to obtain certification. It has been 48 hours, and I have not received the results yet. I kindly request you to send the certification urgently as I need to submit it promptly to the Rafa Nadal Academy in Manacor for admission. I urge you with great urgency as the delay in presenting the results may harm my chances of admission to the school. I await your prompt response.

Hello, I didn't intend to purchase a subscription; I simply clicked on it when it appeared as an advertisement. I had only started using Duolingo two or three days after downloading it. I have since canceled my subscription and would like a refund, as the amount is too high for me. I am uncertain how this occurred, but I am in need of these funds.