Duolingo Customer Service Issues

Hello, Today, while using Duolingo, I encountered a translation question that lacked clarity on the ownership of the rice in the phrase "Noi mangiamo il suo riso." I translated it as "We eat his rice," yet the app marked it wrong, insisting on "We eat her rice." I kindly request this correction to be addressed. Greetings from Sardinia!

Hello, I'm Roger Gammon, and my account name is Roger G, my username is RogerG500172, and my email is [redacted] I recently received the free version of Go Super Duolingo on my laptop. I wish to revert to the regular free Duolingo on my laptop but have been unable to reset it to the standard "Free Duolingo." I do not wish to keep the Go Super Duolingo program, even if it is free. I would like my laptop to return to having the regular "Free Duolingo." Best regards, Roger Gammon

Hello, I have an urgent question: My username is Globi007, and I have been part of Noah99627's family plan on Duolingo since December [redacted]. Noah99627 has recently canceled the family plan by the end of [redacted]. I would like to continue learning and improving my three languages (French, Italian, and Latin) on Duolingo. My husband (username RudiMR / [redacted]) has a Duolingo Super 12-Month Subscription that expires on January 31, [redacted]. We would like to switch to a family plan together so we can seamlessly continue learning at our respective levels. Unfortunately, it is not clear how we should proceed. We would appreciate your guidance on the next steps. Thank you in advance. Best regards, Ruth Mayer-Richert

While using the app, I unexpectedly encountered a "Super Duolingo" screen that appeared multiple times. Assuming it was an ad for the pro version, I quickly skipped without reading thoroughly. To my surprise, my icon changed, and now I have access to all the Duolingo Plus features without agreeing to or paying for it. I'm wondering why this occurred and if there will be any charges (with a refund if necessary). Thank you for your attention to this matter. Regards, F. Ludovica.

I have attempted the Match Madness challenge in Italian multiple times, but I encountered the same issue every time. After successfully matching the initial screen with English and Italian words, the second side of the screen does not display any words to match. Even when guessing randomly, the app registers matches for words that are not visible. As a result, it is impossible to finish the timed exercise.

I've found Duolingo to be an excellent language learning tool, especially for mastering German quickly. Lately, I've noticed some changes on the platform that have been a bit disappointing. Features like purchasing additional courses with gems, downloading courses for offline use with my Duolingo Plus membership, and the optional progress test seem to have been removed. I understand that there may be reasons for these changes, but as a paying user, I would appreciate some insight into the decision-making behind them. Thank you for your attention.

I am reaching out on behalf of my daughter in Nigeria, Marvelous Oluchi N. She is experiencing difficulty downloading the Duolingo test. Although she managed to download the app, every time she tries to access it, she encounters a blank page. Urgent assistance on this matter would be greatly appreciated. Thank you for your prompt attention to this issue. Sincerely, Dr. Stanley N. Email: [redacted] Phone: +1[redacted]

Hello, I signed up for a subscription in December [redacted] for my daughter and paid with PayPal. The issue is that my daughter broke her phone and no longer has her login credentials. Before her phone broke, she canceled the subscription and no longer uses the Duolingo account. No one informed me that it would renew annually, and I was charged €89.90 again even though my daughter doesn't use the account anymore. How can I get a refund for this amount?

I am struggling to progress in the lessons due to constant rejections for what seems like minor errors. The program's quiz responses don't always align with valid alternatives. Despite receiving feedback that my answer matches the correct one, the program deems it incorrect. I want to move forward with the lessons even if the provided answers are not the only correct ones. I seek guidance on how to navigate the rejection of my answers to ensure I can complete all lessons without setbacks. Just to clarify, this issue is not related to my smartphone or computer.

I need help with my online lessons. I keep getting rejected for my answers even when they are correct. The program marks some of my answers as incorrect, even though they should be accepted as valid. This is preventing me from progressing to the next lessons. There seems to be a discrepancy between the expected responses in the quizzes and the actual correct answers. Additionally, sometimes I enter an answer that matches the correct one according to the feedback I receive, but the program still rejects it.

I started a free trial for Duolingo Plus a few weeks ago to try it out. I canceled before the renewal date as I changed my mind and did not want to continue. I was still charged £60 and would like a refund as I contacted support within 48 hours of purchasing. I'm unsure why this happened but I need the refund as I don't intend to keep the subscription. It's frustrating that it's not just a short membership but a year-long one. Thank you.

In both the mobile app (version 5.85.4) and the Duolingo browser version, the same issue arises when completing sections. When reaching the final level of a section, the system no longer offers to complete the 8 legendary tasks for +40 points, but immediately closes the section, making it inactive. This problem started from section 33 and is still present at section 38. I kindly request the issue be fixed to grant me access to complete the legendary tasks at the end of each section. Username: al_shev Email: [redacted]

In both the mobile app (version 5.85.4) and the Duolingo browser version, I encounter the same issue when completing sections. Once I reach the final level of a section, the system no longer offers me the opportunity to do 8 legendary tasks for +40 points; instead, it immediately closes the section and makes it inactive. This problem has been happening since section 33 and persists up to section 37. Please fix this and allow me to access the legendary tasks at the end of each section. Username: al_shev Email: [redacted]

I have encountered an issue with the Duolingo mobile app (version 5.85.4) and browser version. When finishing a section, after reaching the final level, the option to complete 8 legendary tasks for +40 points is not available. Instead, the section closes, becoming inactive. This problem began from section 33 and persists through section 37. I kindly request your assistance in resolving this issue so I can access the legendary tasks at the end of each section. Username: al_shev Email: alexshevelevv@gmail

Hello, I typically use two accounts between my phone and PC. However, two days ago, my saved accounts on the phone unexpectedly logged out. When I attempted to log back in, I encountered a connection error. Despite numerous login attempts, I am now unable to access either account on either device. I have also tried resetting the passwords for both accounts, but I have not received any password reset emails (I checked my spam folder as well). As a result, the app is now telling me that the passwords I am entering are incorrect.

Duolingo unexpectedly changed the learning program I pay for without any warning. I struggled with understanding, feeling like I missed something crucial at a certain level. To combat this, I chose to start a complete review starting at Level one, which greatly benefited my grasp of verb conjugation and more. I was making progress steadily until the program was recently overhauled, placing me in a level that is too advanced for me. I wish to return to the comfortable level where I left off, around Lesson 35 or 36. I used to do each level review and then the "Legendary" section, which provided much-needed reinforcement and review to aid my learning.

I am experiencing an issue on both the mobile app (version 5.85.4) and the browser version of Duolingo. Whenever I reach the final level of a section, the system does not offer the opportunity to complete 8 legendary tasks for +40 points. Instead, it closes the section immediately, rendering it inactive. This problem started at section 33 and continues through section 39. I kindly request that you address this issue and allow me to access the legendary tasks at the end of each section. Username: al_shev

I am experiencing issues with adding my wife, Joanne W., to our family plan. Despite multiple attempts to have her join using the correct app, we keep getting the standard version instead of the super app. I have tried re-installing the program after sending a new request, but it continues to prompt me to download the standard app. Any advice would be helpful. For updates, I am also facing account discrepancies between my iPad Pro and iPhone on the Duolingo app. It seems to have created a new account on my phone, unlike my iPad where my progress is saved. Fixing this would be greatly appreciated. Thank you for your assistance in resolving these issues. You can contact me at [redacted]

Hello Support Team, I recently used the 14-day Super subscription but did not receive any notification when it ended even though I was promised one. There was no option to switch off the trial period in the app. I then received a charging notice from Apple for 77,99€. I requested a refund through Apple and managed to turn off the subscription for the following year through my Apple account. Apple confirmed that I will receive a refund, but my bank is indicating a charge. Do I need to seek a refund from your end as well? I am hesitant to use my Duo App as it is still on the Super subscription. Should I delete my account? Your guidance on the next steps to take would be greatly appreciated. Thank you, D. H.

Hello, My younger brother set up an account using my mom's email to learn French. He accidentally signed up for a premium account when we actually have a family account. Unfortunately, we can't afford the premium subscription. Is there any way to cancel this? We are willing to pay for the days we have used the subscription. My parents are not fluent in German, and when my mom received a message, she couldn't understand it. Please help us with this. Thank you very much.