Duolingo Customer Service Issues

My Duolingo account seems to have some issues. I have been a paying member for months, but today I cannot access it on my phone or computer. Despite being in the Diamond League with [redacted] crowns and doing Duolingo for two years, my account now shows zero crowns and won't let me access stories. Instead, it's making me start over. I usually earn [redacted] points daily but couldn't reach that yesterday due to these problems. Even after taking a test, it says I'm only at Level 2 and can only access basic stories I've done many times. The website is prompting me to join Duolingo Plus, which I'm already subscribed to, and it's affecting my [redacted]-day streak. Please address these issues promptly and ensure I stay in the Diamond League. I'm frustrated by these disruptions and may consider using Babbel if this isn't resolved soon.

Good morning, Based on the exam, I am quite uncomfortable and worried because I need my grade since my deadline for the universities I am applying to for further studies is December 1st. Therefore, I request a reconsideration of the examination certification, as I do not see any reason for my exam not to be graded due to me wearing my glasses, which I need, and which will always have that glare from the computer screen as I never moved away from the camera. I will await your response to address and resolve this significant issue. Sincerely, Monica V.

Dear Sir or Madam, I kindly request the refund of EUR [redacted].02, as this deduction (PAYPAL) is not justified. My son (a student with NO personal income) tried a 14-day trial version of Duolingo Plus on 08.10.[redacted] (he did not intend to subscribe). Apparently, Google Play saved the subscription to some old account he no longer uses. Therefore, he was not aware of the subscription and, if you check, he did not use Duolingo Plus after the 14-day trial. Since my son has no income of his own and I am not willing to cover the EUR [redacted].02, I request the refund to his PAYPAL account under Carlos Brunner, email [redacted] Please respond via email or phone at 0[redacted] (Karin) or 0[redacted] (Carlos). Kind regards, Karin Brunner BKS Bank AG

I am requesting a refund for an accidental purchase made on 1 December [redacted]. As stated in the "Cooling-Off Rule," buyers have three days to cancel purchases of $25 or more for a full refund. I would like to avail of this provision and cancel my order within this timeframe.

Hello, My daughter has been learning Dutch on Duolingo for quite some time now. I noticed a charge of $[redacted].99 on my account recently. My daughter mentioned clicking on a trial but did not intend to sign up for anything. It is concerning because she is only 11 years old. Could you please assist in resolving this issue? I am upset about the charge and now we don't have access to Duolingo plus after trying to end the subscription. Any help would be appreciated. Thank you, Johanna Davies

I signed up for a Duolingo monthly subscription in October and was charged $25,[redacted] COP for the first month. Unfortunately, I missed the November payment due to credit card issues. Yesterday, I noticed a $[redacted],[redacted] COP charge for a yearly subscription that I did not authorize. I need the money back, so I kindly request a full refund. Thank you for your understanding in advance.

Hola, buenas tardes. Me gustaría solicitar un reembolso del dinero que me cobraron, que son 87,99. Me había inscrito con la condición de que me descontarían solo los 13 euros correspondientes al mes, pero me cobraron el monto completo de 87,99. Cancelé la suscripción de inmediato y envié un informe para que lo anularan. Aparece que el reembolso se realizó el mismo día, pero hasta ahora no he recibido el dinero en mi cuenta ni he recibido un correo confirmándolo. Necesito su ayuda. Gracias.

Hello, I have maintained my Duolingo streak for nearly 2 years consistently. However, today, I was surprised when it prompted me to pay for [redacted] gems within an hour to restore my streak, despite having a streak freeze still available for one day. I decided to pay 5 euros to maintain my streak, but I believe this may be a mistake on Duolingo's part. After researching online, I noticed that others have faced a similar issue. Can anything be done about this? Thank you, AS

Good morning, I wanted to learn in my beginner English class this morning. Since the error message from your side yesterday (12/07/[redacted]), I unfortunately have no sound today. I am using this free English service because my current financial situation does not allow me to do anything else. I am not sure if I am already registered, so maybe that's why I can't log in. I would like to continue using the free learning. My course name is "Vulkankind". In advance, I would like to thank you for your effort. Best regards.

I have three Duolingo accounts on my iPhone. My daughter and my accounts are working fine, but my son's account is frozen. When I try to sign him in, nothing happens. I have attempted to sign him in on different devices using both email and username/password for the past five days, but it keeps telling me to "try signing in later." This issue happened once with my daughter's account and was resolved on its own in two days. Unfortunately, my son has already lost his [redacted]-day streak, which was important to him as a nine-year-old. I am worried he may never be able to access his account again unless we start over. Please assist.

Yesterday, I accessed the Duolingo app on my iPhone and spent [redacted] gems to attempt a mastery lesson. During the lesson, I received a notification about the app being under maintenance. After waiting and trying again, the app loaded, but my [redacted] gems were missing. Frustrated, I attempted the lesson once more for an additional [redacted] gems only to be interrupted again by the maintenance message. Today, on December 8, [redacted], the app is functioning, but now a total of [redacted] gems have disappeared. I would appreciate it if my gems could be restored.

I am facing an issue with the Duolingo test verification process. My photo does not match my passport picture due to facial changes after an accident in [redacted]. Since then, I had surgery that altered my appearance, including reducing the size of my cheek. I obtained my passport in [redacted] when I was 20 and am now 23 years old. I am willing to provide any necessary documentation, such as a certificate of the accident, to aid in verifying my test results. This discrepancy is causing a delay, and I urgently need the results for my university in America. Any assistance you can provide would be greatly appreciated.

Hello, I am experiencing difficulty accessing my DuoLingo account. I usually log in without any issues and have maintained a streak of over [redacted] days. However, when attempting to log in, I encountered an error and tried the "forgot password" option. Unfortunately, this led to the creation of a new account and the loss of my streak and all previous data. After deleting the new account, I am now unable to log in to my original account. Despite trying to reset my password and logging in via Google, Facebook, or Apple, I keep receiving a "We Couldn't log you in" message. I am currently locked out of my account and seeking assistance to restore access. Thank you, M.W.

I am having trouble accessing my DuoLingo account. I usually log in every day and have a long streak going. However, when I tried logging in, it wouldn't let me, so I attempted to reset my password. Somehow, this resulted in creating a new account and losing all my progress. After deleting the new account, I am now unable to log in to my original account. I have tried different methods like using a new password or logging in with Google, Facebook, or Apple, but I keep receiving a "We Couldn't log you in" error message. I am stuck and in need of help to restore my original account. If anyone can assist, it would be greatly appreciated. My email is *****@***.com and my username is MichaelWittich.

I encountered an issue on the Spanish Duolingo app while doing a present tense exercise. When I tried to fill in the blanks, the app froze and I couldn't proceed. For example, when it displayed "yo como" and prompted for "el ____" or "ellos____," I couldn't input anything in the blanks, and the continue button stayed greyed out. I had to exit the app, losing the progress I made.

Hello, I'm Tom Scheirer. I've been using Duolingo to enhance my German language skills. With a minor in German and frequent traveling to Germany, my comprehension and speaking abilities are quite advanced. I'm finding the course frustrating as it's not allowing me to progress to a more challenging level. Could you advise me on how to access more advanced material to provide a greater challenge? You can reach me at [redacted] or [redacted]. Thanks, Tom Scheirer

Hello Duo, I have been studying Spanish for over two years and have maintained a streak of [redacted] days. It is frustrating that if I start a lesson before midnight and finish after midnight due to mistakes, I must use a streak freeze to maintain my streak. This results in a lost day of learning. While I understand the need for a midnight deadline, could you please consider allowing individuals who start their lessons before midnight to continue without requiring a streak freeze or losing a day of progress? Thank you, Sally

My Duolingo app has been under maintenance for two weeks now. I experienced a similar situation [redacted] days ago, where my [redacted]-day effort seemed to disappear despite the management assuring me that my progress was safe. It was quite disappointing. The previous maintenance lasted for three weeks, almost a month, which was excessively long. I had to start anew, and now facing maintenance again is frustrating. I am concerned about the status of my effort record and hope that it will not be reset or lost. I anticipate the maintenance to conclude promptly so that my progress can be restored. Best regards.

Hello, I'm Dean Rothbart, and I have been a user of the Duolingo app for several years. Since mid-October, I have been unable to access my account without any explanation, despite having an active subscription. I have reached out to support multiple times but have not received any assistance. My messages have been ignored, and I am eager to regain access to my account, including all my data and streaks, so I can continue enjoying this app. Regards, Dean

In July [redacted], I began a 14-day free trial with DuoLingo. After becoming inactive, I discovered that I am now enrolled in a 1-year subscription, despite intending to sign up for only one month. Unfortunately, I am unable to afford the yearly payment and am struggling to locate the cancellation option. Regrettably, due to this situation, I will not be suggesting DuoLingo to my acquaintances as this experience has left me feeling as though my money was taken without my consent. I kindly request your immediate assistance with rectifying this issue. My DuoLingo username is rubydinsmore.