Dropbox Customer Service Issues

I signed up for a trial account in March this year. It didn't work for me, so I tried to cancel the account but got billed anyway. I managed to get a refund after disputing the charge. The following month, I was charged again, and once more, I disputed the charge and requested to stop the charges and cancel the account. This is now the fourth time I've tried to cancel the account and get a refund. I contacted my credit card company again, and this time I had to cancel my card and get a new number. They provided me with a new number, but it seems to be a corporate account number, and your automated phone system doesn't allow me to proceed since I'm not a system administrator. I am retired and not associated with any company. Please cancel everything and refund my money. You can reach me at [redacted]. Thank you, Ron A.

I am exploring using Dropbox for file storage, password management, and backups. I synced an iPad, an iPhone, and three Mac computers to my account, but each Mac computer is handling file saving and backups differently. Recently, I noticed over 150GB of files downloaded to my laptop from Dropbox, which is not the intended behavior. I purchased this laptop with the purpose of keeping only essential files to ensure it remains light, secure, and fast for web browsing and research. I experienced data loss in a crucial project this year when connecting a second computer to my iCloud account, and I cannot afford to have a similar issue with Dropbox.

I am experiencing trouble with Dropbox as my files won't save on my computer. Despite being able to open and edit files locally, they do not sync with Dropbox. Additionally, a pink notice stating that my team's Dropbox Business trial has ended and team files are not syncing anymore appears at the top of the screen. We have reviewed the syncing settings online and monitored data usage but remain unable to identify the cause of the syncing issue. Assistance would be greatly appreciated!

On December 7, I subscribed to DropBox Plus at a monthly cost of $11.99. Upon realizing I needed more space for a task, the DropBox app prompted me to upgrade to DB Plus. Soon after subscribing, my computer performance slowed down, prompting an investigation by my tech support, who suspected the DropBox app as the culprit. Consequently, I uninstalled DropBox. I now wish to cancel my monthly DropBox Plus subscription without delay.

I am using Dropbox for sharing files. I attempted to share three Excel files with a coworker, but we are unable to see each other's edits in the files. This issue only occurs with newer files, not with older ones that were already in Dropbox before my coworker joined. Unfortunately, we are unable to access Dropbox support without upgrading our plan. I have tried following various troubleshooting steps from Google searches for Dropbox help, but the problem persists. At this point, I am considering just keeping all the Excel files on my laptop and updating them myself rather than dealing with this sharing issue.

I need help understanding why I've been charged for Dropbox LG4VY9CS56YP (debited from my credit card on 11/24/[redacted]) totaling $[redacted].88 in [redacted] and [redacted]. While my brothers use the service for free, I seem to be paying without receiving the promised storage capacity. Initially charged $88.00 in [redacted], I believed I was covering the family plan. When discussing this with my brothers, we discovered that the service benefits I thought I was paying for were not utilized by me. Could you clarify the services included in this fee, what I should have received, and assist in converting my plan to a free Dropbox account like my brothers have now? Your help is greatly appreciated. Kindly note that [redacted] is inactive, and my current email is [redacted] Thank you for your prompt attention and assistance. - Don

My son, Kyle S., had a grand mal seizure recently, and some misinformation was sent to the exploited children organization and my local sheriff's office regarding him. He suffers from short-term memory loss due to his condition, making it challenging for him to keep track of his phone. As his mother, I'm reaching out for help as he has limited access to technology and transportation. I kindly request someone from your company to reach out to me to clarify the situation. Please contact me at [redacted]. My name is Melany R. and I am concerned about the false information circulating about my son, Kyle S. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue.

I need assistance with a charge from DropboxIncCADCardsPro on my statement dated Feb. 8, [redacted], and a similar charge last year. Despite having only a free account with Dropbox, I am being billed $[redacted].88 annually for a service I do not recall signing up for. Although I am affiliated with an organization that uses Dropbox, I cannot determine how the charge is linked to my credit card. I have attempted to reach out to Dropbox through various email accounts but haven't received any response. The only email associated with Dropbox seems to be [redacted], which is connected to my free basic account. I would appreciate guidance on how to proceed and address this billing discrepancy. Thank you for your help.

I'm experiencing an issue with my Dropbox storage. My computer is new, and I have ample space. This is the first time I've encountered this problem. Two video files have been uploading for over 2 days. Three days ago, I successfully transferred pictures and videos from my phone to my computer. However, the last two videos are taking too long. I cleared unnecessary files and now Dropbox is uploading 32 files unexpectedly. Can I uninstall Dropbox without losing my data? I tried moving files to an external drive, which worked, but deleting them raises concerns about removing them altogether. I aim to keep all data in Dropbox, transfer it to the external drive, and uninstall Dropbox. Your guidance is appreciated.

A few years back, I set up a Dropbox account and uploaded numerous files using my desktop. I recently reformatted my laptop and attempted to access my Dropbox account. Subsequently, I downloaded Dropbox onto the laptop and updated my password. While Dropbox does open on my laptop, I only see a specific set of files sent by a third party some months ago, not the many files I uploaded from my desktop. It seems like I may have unintentionally created a new account, as my original files are inaccessible. The files are still visible on my desktop. To resolve this, I am thinking about uninstalling Dropbox from my laptop and starting over. Any guidance on how to make my laptop function like my desktop would be greatly appreciated.

I am currently taking an online class where the instructor uses Dropbox for video submissions and feedback. Unfortunately, I am unable to view the comments she leaves on my videos. I reached out to the support team, and they instructed me to click on the folder, follow button, and open the file. However, the file request link only leads to a page prompting me to upload files by entering my name and email. After submitting, I receive a confirmation email, but there is no way to access the class files or feedback. Accessing my personal Dropbox account doesn't provide any links to the class files. I believe the instructor's Dropbox account may be private. As a result, I am unable to see any progress notes. Is there a solution to this issue? Thank you.

Dear Dropbox administrators, I'm Eniko Ogneanu and I have a Dropbox account linked to my imola.molnar[at]gmail.com email. I'm currently having trouble accessing my account due to viruses blocking my login. The viruses are prompting me to enable the "cookie-drug program" to view my files. I'm aware that Dropbox functions without unnecessary cookies as I was able to access my account just fine yesterday without these prompts. Please assist me in resolving this issue promptly as I have crucial files in my Dropbox account and need to upload more soon. Enikő Ogneanu, Dropbox user

I am currently being charged $11.99 per month for a service that includes two extra devices that I do not own. The issue is further compounded by the fact that I never gave authorization for these charges. Despite not receiving a free trial period with my new phone or taking any action when I needed more storage, the charges persist. I have never engaged with this service, yet I am continuously charged monthly. This situation requires immediate attention and resolution. I am prepared to provide my bank details for the transactions. It is alarming to see $47.96 deducted every month for services I do not even utilize. Thank you for your prompt assistance in addressing this matter.

I am experiencing an issue with accessing my Dropbox account. When trying to log in through the mobile app, I entered the password from memory but was informed it was incorrect. After requesting a sign-in link and being informed my account was deactivated, I was surprised. I researched the possible reasons for this and found conflicting information. I have been an active user and have not violated any terms of use. Additionally, I paid my subscription in August [redacted]. Subsequently, I attempted to log in again but received an error message stating I had tried too many times and to try again later. Despite waiting six hours, I am still unable to access my account. This is concerning as I have important data saved there from the last six years.

I lost access to my Dropbox account in March [redacted]. It was linked to my old email address, [redacted], which is a recovery email. I received a password reset link through this email and successfully changed the password. However, I am unable to access my account due to two-step verification and no longer have access to my previous phone number, [redacted]. Can you assist me in disabling or resetting the two-step verification feature?

After using Dropbox for my real estate business for years, I retired in November [redacted]. Despite cancelling my subscription, I have been charged $11.99 per month. I spoke to Roselle on November 19, [redacted], who advised me to cancel it myself. I followed the steps she provided on both my computer and mobile device, but I am still being charged. At this point, my account shows a free plan. I have contacted Dropbox multiple times without success. I have now contacted my credit card company to halt the monthly charges.

I am having trouble accessing my Dropbox account due to multiple failed password reset attempts. I am locked out and urgently need assistance to regain access. The email received for password reset does not contain any clickable links for me to proceed. I am incredibly frustrated and seeking immediate help to resolve this issue.

I recently had some mixes on my iMac that belonged to me, but they ended up on a friend's computer after he passed away. His daughter contacted me claiming the tracks belong to them now. I would like to know if it's possible to transfer them back to me. I can provide his email and mine for assistance. Thank you. Gerald Wayne Jackson Sr. [redacted] & [redacted] His Alvin's mastering email is Alvinspeightsmatering@[redacted] but I'm not sure which provider it is. Thank you.

On April 8, [redacted], I was charged $[redacted].88 for my annual Dropbox payment. The transaction number was ZNJ5VBDL1NNK. However, I have received another email today stating that the payment was unsuccessful and I need to update my billing information by May 22, [redacted], or my account will be downgraded. My billing information is accurate, and the payment was processed. Can you clarify why I am receiving this email? Thank you.

I recently noticed an unauthorized charge from Dropbox on my PayPal account. Unfortunately, contacting Dropbox directly proved to be a challenge as they do not offer direct customer service. After reaching out to them via Twitter, I am now in communication with their customer service team via email. They are requesting a "Transaction ID" for the charge, which differs from the "reference numbers" provided by PayPal. Despite PayPal supporting my dispute, the process has been cumbersome. It seems I still have an active Dropbox account even though I have not used it in years. The absence of phone support or alternate identification methods apart from email is frustrating. I have attempted to reset passwords for my active email accounts without success. If the charge is valid, it appears to be linked to an account I was unaware was still active and an email I no longer use. The lack of robust customer support from Dropbox is disappointing and exacerbates my frustration with the situation.