DoorDash Customer Service Issues

I've been waiting since November for a refund of $35.42 that was never processed after my food wasn't delivered. Then in January, I faced the same issue with another order for $35.00. My name is Traci Walker, and the delivery address was [redacted] W. Pine St., Warren AR, [redacted]. The last four digits of my card are [redacted]. My previous phone number was [redacted]. Please expedite my refunds as promised by your customer service representative, as I have not received them and my patience is wearing thin. I expect immediate action and no more empty promises.

As a DoorDash driver, I've encountered various challenges while working in the West Bloomfield and Troy areas of Michigan. I specifically opted for these locations due to safety concerns as a female driver, aiming to avoid the more dangerous parts of Detroit. However, there have been instances where I've been assigned drop-offs far outside of my designated zone, such as in Detroit, which not only consumes more gas but also reduces the number of available orders within my preferred working area. It's crucial for customers to order from their own zones to minimize unnecessary mileage and optimize earnings for drivers. Additionally, implementing a Wi-Fi feature on the app could potentially improve order allocation, particularly in areas without strong signal reception. Ideally, drivers should receive orders from the entirety of their designated zone to maximize efficiency and income.

I have been waiting for over 24 hours and have not received my order or a refund from DoorDash, which is the second time I've experienced this issue with them. I tried to cancel my order after waiting for an hour or two, but the system only offered me a refund of $0.07 when my order was almost $25. I have attempted to speak with a live agent three times without any resolution, just more hassle and frustration, asking each time to speak to a supervisor. The customer agents I spoke with were rude and unhelpful, offering different refund amounts and failing to connect me with a supervisor promptly. This experience has been the worst customer service I have ever encountered. Despite providing evidence of my communication attempts, I am still waiting to receive my refund. I am frustrated by the lack of professionalism and consistency in handling my issue, as $25 is a significant amount for me to be waiting 3-10 days to get back.

As a loyal customer, I placed an order at JJ Fish on January 15th. Mistakenly, I selected the $96.00 Dash Member Pass for a year, which I promptly canceled. Unfortunately, I have not received my refund yet. I had to search online for the customer service helpline and was on hold for 30 minutes before Nancy assisted me with my account. It has been almost a month since the initial order, and I am now told I need to wait an additional 7 - 10 business days for the refund. The delay in receiving my refund has been quite disappointing in terms of customer service.

I tried to withdraw $60 cash at Safeway. The transaction showed 'not authorized,' so I tried again. The second attempt only gave me a receipt without cash. The manager explained they couldn't help me and advised me to contact my card issuer. I was debited $60, but I didn't receive the money. I urgently need the funds.

On February 7th, I placed an order for 2 pizzas from Blaze Pizza. Despite receiving notifications that my DoorDasher, Tammy, was on the way, the pizzas never arrived. I contacted Blaze, who confirmed making the pizzas and handing them over to the delivery person. When I called DoorDash's customer service, they couldn't assist as Blaze was closed. They promised a refund of $41.68 but failed to follow through. The no-show pizzas not only disrupted my gathering but left me hungry and unwell overnight as I was unable to find alternative food in the late hours. Tammy did not deliver the pizzas to my hotel room or communicate with me. I am extremely dissatisfied with this experience and DoorDash's inadequate customer service response.

I encountered an issue with my recent food order. Despite spending around $23-$24 on a meal, I received inedible food. The donuts were cold when they should have been warm, the breading on the shrimp was inconsistent, and the sauce was too runny. I was disappointed to find out the app offered no assistance and expected me to accept the loss. I appreciate the service provided, even with its occasional problems, but I am frustrated by the lack of improvement in handling such issues. Most of my complaints in the past were about missing items, but this time it's a quality problem. I hope this can be resolved promptly as I rely on this service frequently. Thank you for your attention to this matter.

I encountered an issue when I gifted a friend a DoorDash gift card for 6 cookies from Crumbl. Despite selecting a delivery time of her choice, the driver canceled the order claiming they lacked the right flavors, ultimately not delivering anything. My friend tried to inquire with the driver about a refund, only to be directed to contact DoorDash directly. This complicated the gifting process, and I intend to reorder the gift successfully, as it was meant to be a present. Kindly credit my account so I can order food for my family and physically collect the Crumbl order, paying with a debit card instead. Thank you for your attention to this matter.

At 8:30 a.m. (Arizona time), I placed an order through DoorDash for delivery to my work address. The receipt I received after the order was submitted still showed my home address. I contacted DoorDash chat, and the agent, Gia, assured me that the correct order with the right delivery address (my work address in Tempe) was submitted. However, to my dismay, the Dasher arrived at my home address in Phoenix. I reached out to customer support chat, explained the situation, but the agent refused to provide a refund since the order was marked as complete and delivered. I requested to speak to a supervisor. The agent mentioned that the supervisor would have the same response and inquired if I still wanted to speak with one, to which I answered 'yes'. After waiting for 20 minutes with no reply, I decided to end the chat as I am still extremely upset.

As a security officer at the Amazon warehouse near Sacramento International Airport, it is important for all visitors to follow the rules set in place. Every visitor's name must be logged at the front gate between 8 AM and 4 PM. Unfortunately, some Doordash drivers have been disregarding security personnel's signals and driving recklessly on site. It appears that there may be a misunderstanding about their role when delivering food. It is crucial that all drivers respect the rules of the property for everyone's safety. Please remind the drivers that their priority is food delivery, not elevated status within the company. Thank you.

My recent order from Chili's was a disaster. There was some red unknown substance on my grilled cheese, and the portion of fries was noticeably smaller than usual. When I contacted Victoria at customer service, she was unhelpful, making excuses and continually placing me on hold, claiming there was another department to handle the issue, which I have never experienced before with DoorDash. This was by far the worst customer service I have ever encountered with DoorDash. Furthermore, I have yet to receive my refund in credits as promised. I am still in need of the credit refund for the amount spent and compensation for the poor service provided. I am frustrated and request that Victoria is reprimanded for her behavior. I even submitted photos through customer support, but received no reply, leading me to call customer support and experience this unacceptable treatment. I demand a full refund in DoorDash credits and additional compensation for the awful service I endured today.

During my recent delivery from Little Caesars, I encountered GPS issues that led me to the wrong store, Papa John's, causing a delay. As a new driver, I was unsure of the proper protocol for addressing lateness. I appreciate the assistance from a helpful individual I contacted who explained some aspects of the process. However, I find it concerning that a one-time issue like this could result in deactivation when it was beyond my control. I aim to improve my communication by reaching out via WhatsApp in case of future problems. I value my job and take pride in my friendly customer interactions, updating them on my progress. Moving forward, I plan to inform customers if there will be a delay due to wait times. I hope my efforts to communicate and improve will be acknowledged. Thank you for understanding my situation and cooperation. Regards, Jan Stromquist.

I did not sign up for a Door Dash subscription. I made a one-time purchase in September [redacted] and provided my credit card information. Despite only ordering once, I have been charged $9.99 monthly on my credit card since then. I have had my credit card company reverse the charges, but Door Dash continues to bill me. I am 84 years old and frustrated with this ongoing harassment. How can I get them to refund my account and stop these incorrect charges? The latest charge was on April 9th, [redacted]. There is no direct contact for Door Dash, making it difficult for me to reach out to them. If they persist with these charges, I will have to involve authorities. I moved from my previous address on February 4th, [redacted], and have not used Door Dash since the first order, which was unsatisfactory and affected my health. Thank you for addressing this issue promptly.

I have encountered numerous problems with the Dasher app. These issues include being unable to receive orders due to an unwarranted account block, location not updating, dash times disappearing after scheduling, and incorrect ratings. Despite reaching out to customer service multiple times, I am directed to the escalation team, who supposedly will email me within 48 hours. Unfortunately, I rarely receive any emails, and when I do, I am asked to provide information that is then passed around within the team without any resolution. Even when I attempt to speak with a supervisor, I am informed that they will only engage with dashers if they find the situation significant enough.

I order my favorite smoothie from Tropical Smoothie Café almost daily, adding various supplements that can total to $25 with the tip. Recently, I ordered late and skipped some supplements, making the total $20 for a $7.50 smoothie plus the tip. This time, the smoothie had no banana, was only half full, with a gap of about 4 inches from the top, and was not properly sealed as usual. It seemed like there was tape instead of a proper seal. I suspect the driver might have tampered with it on the way. I reported this issue through the app and received a generic response, which did not address my specific concerns. I have faced previous issues with missing ingredients such as spinach and kale. I hope my complaints are being taken seriously. If not addressed promptly, I will escalate this matter further.

I previously addressed concerns about my DoorDash account via email. I am following up with more issues that need attention. DoorDash lacks a clear way for drivers to communicate with those who can make actual changes. The hierarchy at DoorDash seems broken, making it difficult for drivers in need. The policies around driver pay and scheduling need improvement. I drive for DoorDash extensively, and the current restrictions are limiting my earnings and DoorDash's profits. There should be delivery quotas for drivers to qualify for certain benefits. I am willing to contribute my ideas for refining DoorDash's financial division processes. Communication with DoorDash executives has been challenging, and I believe I can offer valuable insights to boost the company's profitability. I have tried to reach out with no success, but I am dedicated to seeing positive changes in DoorDash's operations.

I am using my friend's email to reach out because I am having trouble with mine. I had a cash on delivery order where the customer refused to pay. I used the app to indicate the refusal and also contacted customer service immediately while still at the customer's house. Despite assurances that my money wouldn't be taken, it was deducted after I ended the delivery. I have called multiple times, each time having to explain the situation repeatedly. I was given a reference number, [redacted]68, and told the amount would be added back to my account, but it has yet to be resolved after several weeks. I have spent hours on hold trying to resolve this issue.

Happy Mother's Day! I had a disappointing experience with my recent order from Miami Grill. The chicken tenders were overly greasy and hard, indicating they had been sitting out for a while. I also didn't receive the chili cheese fries I ordered, and the regular fries were soaked in grease. The soda was delivered half full with no ice, and the cap was not secured properly. I'm concerned about the quality and safety of the food. I won't be paying for this order and might dispute the charge with my credit card company if this isn't resolved. Miami Grill needs to improve their food quality and service. I have photos if needed. Thank you for your help in addressing this issue.

I am Nick D., and I am encountering difficulty accessing my Dasher account on DoorDash. Since January, I have been unable to update my Dasher Direct card with a new email and password. Despite reaching out to support multiple times, the issue remains unresolved. Originally, my account was linked to a phone that was damaged, leading me to switch devices. Presently, I am using a Samsung A13; however, updating my information continues to be a challenge. Although I believe my email is accurate, any attempt to reset my password results in error codes. Despite numerous calls to DoorDash support, the problem persists. Your assistance or guidance on this matter would be greatly appreciated. Thank you.

The system did not prompt me to tip, potentially causing a double tip. An $11 tip was added without my consent. The driver missed our flan dessert despite confirming the order was complete. I mentioned this to her as I used to be a dasher and know orders can be incorrect. I'm fine with tipping, but without being asked first. Could you clarify how much of the $9 delivery fee goes to the driver? We previously had missing items from another delivery. In total, we spent $20 with the unauthorized tip and delivery fee. I'd appreciate a refund for the missing flan and fees. I am upset about the unexpected large tip in addition to the delivery fee. I am part of a 30-day free trial, yet I was still charged. I'd like assistance as I have been paying for deliveries and may be charged the $10 DashPass fee soon. Please contact me at [redacted] to resolve this. Thank you.