DoorDash Customer Service Issues

Hello, I recently ordered from Sonny's through DoorDash and the food was delicious. I got half a rack of baby back ribs, fries, and beans. However, I was surprised when I saw the total amount of $29.65. Even though the online price was $16.99, after all the fees the total went up significantly. As someone on a fixed income, I won't be able to order from there anymore. I already felt $16.99 was expensive, but $29 is just too much. I needed to share my disappointment. I hope the prices can be more affordable in the future.

I didn't receive my food last weekend. I was waiting in the lobby for almost an hour after ordering on my laptop since my phone was stolen. When I checked the app at 7:39, it showed my order was delivered at 7:04, which was impossible as I was in the lobby around 6:30 for an estimated 7:05 delivery. I only saw the desk manager in the office besides my neighbors. It's possible the delivery address wasn't specific enough. The app was not user-friendly on my phone. It's been a week with no resolution, just showing my food was delivered. This is unacceptable. It was my first time using the service, and it will be my last.

I have been experiencing a constant issue with the app not working properly. Whenever the customer is unavailable, the timer does not start. I contacted Dasher help, but they were unhelpful, insisting I use the app despite it not functioning. Communicating with customer service in Manila has been challenging as it takes a significant amount of time to explain the problems I encounter. Recently, I spent 15 minutes explaining to customer service that a restaurant was closed. The representative was uncooperative, asking for verification while I was unable to reach the closed restaurant. I only received half of the order after traveling 17 miles, which was concerning. I believe the app should charge closed restaurants the full amount owed to Dashers for unsuccessful deliveries due to their lack of communication. This issue needs to be addressed promptly to ensure a smoother experience for delivery drivers like me.

I've noticed that whenever I complete an order and they instruct me to go to a red zone that I prefer to avoid due to safety concerns or distance, they penalize me with a $2 delivery fee. Initially, I thought it was a coincidence, but after this happened multiple times with the same outcome, it's frustrating. Today, as I write this, it happened again. I decided to inquire if a customer tipped me in the app, and they confirmed a $5 tip, but I only received the base pay without the tip. I contacted DoorDash regarding this issue, and when I provided evidence to support my claim, the person on the phone abruptly ended the call. It's disheartening to see this practice continuing, especially when I put in so much effort working for them.

I chose to end my dash early to use Fast Pay, intending to fuel up my vehicle. Unfortunately, when I tried to use Fast Pay, I encountered an error the first time. When attempting to end the dash the second time, I encountered several issues with my account. I noticed money missing from my account, preventing me from dashing again. The app incorrectly shows that I am currently on a dash. I contacted customer support, but the assistance provided was unsatisfactory as I was told to wait for a few hours for the money to appear in my bank account. However, the money is not reflected in my balance, and my last Fast Pay was two days ago for a different account. At present, I am without funds, unable to dash, and feeling unsupported by the customer service response provided. I am seeking urgent resolution to this matter.

When I placed an order on the Doordash app, I provided very clear delivery instructions. Unfortunately, the drivers completely ignored these instructions, causing a lot of inconvenience. I reached out to their customer service and spoke to a representative in Manila who seemed clueless about the issue. I am disappointed with the lack of effective customer service and the difficulty in reaching them. I doubt I will use Doordash again to deliver to my customers and family due to the inability to address these issues properly. It would be beneficial for someone in the corporate office or the company's leadership to be aware of these issues.

I had a disappointing experience with my Doordash order from Boston Market. The driver was over an hour late and claimed he had the wrong address, despite me providing a cell phone number for directions. I called customer service twice, and despite being promised a call back within 2 minutes, I never received one. When I finally reached out a second time, I had trouble understanding the representative. To make matters worse, the order was incomplete with two items missing, and it arrived lukewarm. I had ordered both adult and children's meals, totaling six dinners. This level of service from Doordash was not satisfactory, and I am extremely disappointed with the whole experience.

Hello! I recently placed my first order on DoorDash for a Steak 'n Shake meal. However, during checkout, I encountered an error message saying "Order Cart Submission Failed." After refreshing the page, I was able to proceed with the order, but I noticed I was charged a $3.99 delivery fee. As a first-time customer, I should have been eligible for free delivery. Given that the error was not on my end, I kindly request a refund of the $3.99 delivery fee. Thank you.

I received the [redacted] items from Walmart, but my sitter was present, and I wasn't there to sign for the pickup. Walmart's representative, Ricky ([redacted]), confirmed that I received my order. However, due to an error indicating that I didn't sign for the items, I'm unable to continue with the delivery. As a result, the app requested me to return the items to Walmart.

I contacted DoorDash's customer service over 48 hours ago regarding an order cancellation and refund issue. The order was placed on Sunday, October 27th and canceled shortly after. Despite receiving an email confirming the cancellation and a refund of $14.17, I have not received the full refund of $41.18 that was deducted from my bank account. The discrepancy in the refund amount concerns me, and I believe this was an error. I kindly request a prompt resolution. Thank you.

I had a disappointing experience with DoorDash recently. Last week, my order was incomplete and incorrect. I requested a refund on their website but only received credits for a future order. When I used those credits on a new order, it was also wrong and cold. I requested another refund, which they only partially gave me back on my card, not including the credits from the previous order. Now when I try to complain and request a refund, they claim they can't process it due to my account history. I am frustrated and just want all of this refunded to my card. I hope they can address this issue and provide me with a proper resolution.

I'm having trouble logging in despite entering the correct username and password. I've noticed there's only an email option to contact DoorDash, which is concerning. I rely on the platform for direct deposit with my banking information involved. The lack of communication options is unsettling, leading me to question the legitimacy of this business. I hope to resolve this issue promptly. - Best, Cynthia

I recently applied to work as a delivery driver at your company. My background check revealed some past issues due to a previous drug addiction which led to some mistakes. I have overcome my addiction, turned my life around, and become a better person today. I understand the consequences of my past actions and have learned from them. I am asking for an opportunity to show the progress I've made and to contribute positively to your company. I hope you will take my personal growth into consideration when reviewing my application. Thank you for your time and for considering me for the position. Sincerely, C.B.

I placed an order at 8:05 pm Pacific Time from Sage Vegan Bistro in Pasadena. I received updates about a potential delay of up to 30 minutes. At 8:45 pm, I noticed the Door Dasher's car icon was not moving on the map and then was told there would be an additional 5 to 10-minute delay. Due to my instructions for the Dasher to call upon arrival, I went downstairs to the security gate around 8:45 pm and waited but did not receive any call. Eventually, when the Dasher called, they were very upset, mentioning issues with calls going to voicemail and parking. The interaction was hostile, with the Dasher hanging up on me. This experience was extremely poor, and I felt verbally abused. I will not be using Door Dash again and would not recommend it to anyone after this distressing incident.

This is the third time in just a few weeks that we've encountered issues with our order. The first time, the driver left without delivering our food because they didn't follow the special instructions. The second time, the dinners we received were supposed to come with gravy according to the menu, but we didn't get any. This third time, we ordered half sides with a family feast meal from Panda Express and only received what seemed like a mixture of steamed rice and fried rice without the noodles and brown rice we expected. Ensuring we receive what we pay for using DoorDash is becoming a concern. Should we consider communicating with the driver via text to remind them not to forget anything and to pay attention to the special instructions?

I attempted to use DoorDash to deliver an order from Chili's to my home. The delivery was scheduled between 6:27 and 6:42 PM, but by 7:00, it hadn't arrived and hadn't even been picked up. I ended up having to pick up the order myself. I am requesting a refund of the $3 delivery charge, $3.99 service charge, and $4 tip. I am disappointed with the service provided as the delivery was never completed.

I spent around 20 to 30 minutes at the hospital attempting to deliver an order to a non-existent room. Another individual had placed the order for a patient in the hospital. After speaking with the person who initiated the order, I was directed to where the delivery should go. Despite this, the nurses and doctors on duty informed me that they could not facilitate taking the order up or accepting it to be left for the patient. I accidentally hit enter after typing in the explanation in the box before I could complete the reason why the order was not able to be delivered.

I am a Dasher and I have a question. How are orders assigned to Top Dashers? I often wait at hotspots without any orders, even though the map shows activity. Could you please clarify the process and how priority is given to Top Dashers in the same area based on seniority? I believe it's important to recognize Dashers who consistently put in the effort.

I am delaying completing the W9 form until I can input my EIN number through DocuSign. It seems unnecessary to provide the requested number in a section highlighted, as I am not an employee. I would appreciate an alternative method to finish the form. J Lassiter Contact: [redacted] | [redacted] --- I have no intention of filling out the W9 form until I can input my EIN number on DocuSign. It doesn't make sense to provide the highlighted number when I am not an employee. Kindly provide guidance for an alternative way to proceed with the form. Best regards, J Lassiter

Yesterday, I responded to a promo offering a free trial for Dash Pass. To my surprise, my bank account was immediately charged $9.99 despite the advertisement clearly stating it was a free trial. I have a screenshot of the pop-up confirming the free trial. I find this situation to be a total scam. I am requesting a refund for the unauthorized charge and wish to cancel my DoorDash account. I have encountered more problems with DoorDash than any other app, and I am feeling fed up with being deceived.