DoorDash Customer Service Issues

Subject: DoorDash Order Concern at [redacted] Waterford on 06-17-[redacted] Dear Sir, I am writing to address an issue with my recent order from Wendy's delivered by DoorDash. The order total was $30.11 without factoring in tax, delivery charges, or tip. However, I was charged $53.45, resulting in an overcharge of $23.34. An avocado chicken salad priced at $8.70 was missing from the delivery, increasing the net overcharge to $32.04. Additionally, a small chili was included, even though it was not part of my order. I am seeking a refund for the overcharged amount, with an adjustment for the reduced taxes. Furthermore, the order was missing necessary items such as a plastic fork for the salad, plastic spoons for the chili, chili hot sauce, cheese, onions, and crackers for the chili. Despite the discrepancies, I appreciate the early delivery, which was 15 minutes ahead of schedule. Please contact me via email at [redacted] to discuss the appropriate refund amount. Thank you, Alan Scholz

Subject: Door Dash Delivery Issue Dear Sir/Madam, I had an issue with my recent Door Dash order from Wendy’s. The total overcharge amount was $32.04, including an incomplete delivery of a s/w avocado chicken salad ($8.70) and an extra small chili that was not ordered. I am requesting a refund for the overcharge and an adjustment for the tax difference. Additionally, there were several missing items with my order such as the plastic fork and spoons for the salad and chili, chili hot sauce, cheese, onions, and crackers for the chili. Despite the issues, I appreciate that the order arrived earlier than expected. Please contact me via email at [redacted] to discuss the appropriate refund amount. Thank you for your assistance. Sincerely, Alan Scholz

I have a few suggestions for improvement with the delivery service. Firstly, I suggest making Belgrade its own area to avoid the long freeway trips. Secondly, due to construction, it's challenging to reach locations quickly. Adding a question for delivery instructions, like specifying landmarks or commercial buildings, would help with this issue. Additionally, it would be beneficial if the support staff spoke clearer English to better understand concerns. Despite these challenges, I enjoy the job but find the rating system discouraging, especially when delays occur due to unforeseen circumstances. Thank you, Samantha M.

I've been falsely charged for an order that was never received by the restaurant, leading to an hour-long wait only to be told the order would be cancelled. I find this unacceptable. I've had issues with the app before and after this experience, I will never use this service again. As a former dasher in San Jose, CA, I am appalled by how this was handled. Did the dasher get paid for their time? The lack of customer service and organization in this situation is disturbing. This behavior is reckless and irresponsible, and I am deeply disappointed in the service provided. I will be sure to advise others against using this service due to its poor treatment of dashers, customers, and partner restaurants. Bogus.

I am Matthew Brown, the Director of Operations at Martha's Dandee Creme in Queensbury, NY. I recently reached out to your support team regarding concerns about our menu being listed on DoorDash's website without our consent. Our establishment has its online ordering system, and having our menu on another platform creates confusion for our customers. Our menu and pricing change periodically, and we prefer to directly communicate with our customers to provide accurate information about our products. DoorDash deliveries have led to complaints of incorrect orders, poor food quality, and inconsistent temperatures, resulting in us having to compensate for mistakes we were unaware of. We are requesting the immediate removal of our menu from your website to avoid further issues. Thank you.

I'm Patty B., located at [redacted] Manitoba Lane, Lexington, KY [redacted]. My cell phone number is [redacted], and my email is [redacted] I had a negative experience with DoorDash on Sunday, 06/23/19 when my order from Shanghai Bistro was canceled after being charged $20.82, including food, a delivery fee, and a tip. Despite trying to contact the provided number and Shanghai Bistro, I received no resolution. I called DoorDash directly after my food never arrived, but my order had mysteriously disappeared from their system. I urgently request a refund for the undelivered order. Thank you.

I placed an order on your website doordash.com for food from On The Border tonight. Unfortunately, I received an email 10 minutes later saying my order was canceled because the restaurant couldn't fulfill it. I was confused, so I called the restaurant, and they confirmed they could fulfill it, but they never received the order. I reached out to Doordash at [redacted]. The customer service representative I spoke with was not helpful, had difficulty understanding me, and insisted that I emailed my order, which led to the cancellation. Despite explaining that I used the website, she persisted in her response. I eventually had to hang up out of frustration. This, along with a previous missing item from an order with Jason's Deli, has been disappointing. I used to think highly of your service and believed you were more cost-effective than Grubhub. However, I had to reorder from On The Border through another service due to this issue. I am seeking a credit for the inconvenience caused and hope for an assurance that improvements will be made in the future.

We recently placed an order with Chick-fil-A through DoorDash. Unfortunately, our Dasher had trouble finding our location, so we went outside to wait for him. After calling him and trying to communicate our whereabouts, he became verbally abusive towards us, which was completely uncalled for since we are minors. He claimed to have gone to Chick-fil-A only to be told to wait two minutes, but after 25 minutes he still hadn't picked up our order and abruptly left. Despite multiple attempts to resolve the situation, he was unhelpful, rude, and ultimately hung up on us leaving us without our food. We were forced to go to Chick-fil-A ourselves to collect our order. We believe this behavior is unacceptable for a delivery driver and hope that appropriate action is taken. His name was Shaun or Sean.

I regret to inform everyone that I had a very disappointing experience with DoorDash today. I placed an online order at 4:45 PM and requested delivery between 5:30 and 6 PM for guests I had over for dinner. By 7 PM, I had not received any updates or communication. After trying to track down my order, I was shocked to find out that no driver had even been assigned to pick up my food. Finally, at 7:49 PM, I learned that my order had been canceled because the restaurant had closed. This lack of communication and service is unacceptable, especially in today's tech-savvy world. I paid a tip and fees totaling $12.06 for this terrible experience. DoorDash has failed to meet even the basic standards of customer service. I will be sharing my negative experience on social media and with my professional contacts. I urge DoorDash to take responsibility and improve their communication with customers in the future.

I had guests coming over for dinner, so I placed an online order at 4:45 for delivery between 5:30 and 6. By 7, I hadn't received any updates. After looking into it, I discovered that the order hadn't even been assigned to a driver, and by 7:49, I was informed it was canceled because the restaurant had closed. This lack of communication is unacceptable. I paid a tip and fees to DoorDash, expecting better service. It's disappointing they couldn't notify me earlier. Starting at 4:45 and now it's 7:50, I need to figure out how to feed my guests. DoorDash needs to improve their communication for better customer service. Waiting 48 hours for a response; if no acknowledgment, I'll share my experience on social media. Lack of accountability in handling my order is disappointing, especially with today's technology.

On July 14th, I placed an order for food delivery from Dickey’s Barbecue. Approximately 15 minutes later, I received a call from Dickey’s informing me they were out of chicken. I promptly canceled the order and received an email from “Angelica” at DoorDash assuring me of a credit within 5 - 7 business days. It has now been 10 days and I have yet to receive the promised credit. After following the provided process and submitting all necessary details to DoorDash, I received a call that disconnected abruptly. Despite providing a suitable time for a call back, no one has reached out between the designated hours of 10-11am and 4-5pm as arranged. This lack of communication and delay in addressing the issue is highly unprofessional. I urge you to resolve this promptly or I will be forced to escalate this matter with the Better Business Bureau. This level of service is unacceptable. - Lynn

I am extremely disappointed as this is the third time my order from Burger King has been incorrect. In my recent $25 order, I received items I am allergic to, like the Twix pie containing caramel instead of the two pies I ordered. Despite my severe allergy, I was only given a $16 credit. Additionally, I requested a Bacon King but received a Whopper with mayo, which I cannot eat due to my dislike of mayo. My $50 order few days ago resulted in just a $10 credit. The salad was wilted and seemed old, as if it had been sitting under a heat lamp for hours. To top it off, the drinks were missing, forcing my husband to walk over 3 miles to buy some late at night. This level of service is completely unsatisfactory and inconvenient. The errors are unacceptable, and the potential consequences of the incorrect order are frightening.

Thank you for your order, Sherry. Casey C.'s Chicken Bowl with white rice, pinto beans, fresh tomato salsa, sour cream, cheese, and romaine lettuce costs $8.35. Talitha Y.'s Barbacoa Burrito with white rice, black beans, queso, fresh tomato salsa, sour cream, and cheese is $9.25. Audrey B.'s Barbacoa Bowl without rice but with black beans, queso, fresh tomato salsa, and romaine lettuce is $9.25. Jenifer's Chicken Bowl with tortilla on the side, white rice, pinto beans, tomatillo-green chili salsa, extra cheese, and light romaine lettuce, along with chips and roasted chili-corn salsa, totals $9.00. Gabriella's Steak Bowl with brown rice, no beans, roasted chili-corn salsa, sour cream, cheese, and guacamole is $10.05. Christena L.'s Steak Burrito with extra white rice, no beans, extra steak, and extra cheese is $11.35. Jenna R.'s Barbacoa Bowl with brown rice, black beans, roasted chili-corn salsa, sour cream, guacamole, and romaine lettuce, including chips and roasted chili-corn salsa, is $10.80. Cheylo R.'s Carnitas Bowl with white rice, fajita veggies, black beans, queso, tomatillo-red chili salsa, cheese, along with chips and tomatillo-red chili salsa costs $9.00. The delivery fee is $3.99, and after tax and a $10 tip, the total amount is $[redacted].45. The payment method used was a card ending in [redacted].

I am frustrated! I was on hold with your Customer Service line for 30 minutes, and the call got disconnected. I have tried four different numbers, but they all ring three times and disconnect. I made an order this morning at 10:38 am PST for Jack in the Box, but it never arrived. The restaurant informed me that the first Dasher, identified as Mohammad at [redacted], never returned for the order. I ended up placing the order again and the second Dasher did deliver it at 12:40 pm PST, but the food was cold. My card was charged twice for this ordeal. I spoke with Janet at Jack in the Box, who confirmed the issue with the first Dasher. I demand a response and a full refund for the inconvenience. It is unacceptable that your phone lines are not working properly. - S. Rivera

I reached out to DoorDash regarding a charge on my credit card that I don't recognize. I've never used their service before this incident. I have yet to receive my refund. Despite my effort to explain the situation, DoorDash continues to send repetitive emails asking me to confirm that the issue has been resolved. It's frustrating because DoorDash has not taken any action to address the problem by refunding the $41.22 to my credit card. It seems like they are not understanding the situation. I believe proper communication is important and encourage DoorDash to resolve this matter promptly.

I attempted to access my Doordash account, only to discover that it has been banned. I am perplexed by this action as I believe I have not violated any rules. Unfortunately, I lack specific information about the situation. I value my job with DoorDash, endeavoring to consistently provide exceptional service by being courteous, efficient, and punctual with every order. Reinstating my account is crucial as my family relies on my income. Your assistance in resolving this matter would be greatly appreciated.

Hello, my name is Folarin Omosegbon. I recently received an email stating that my account has been deactivated. I believe this action is unjust as it appears to be based on false accusations. Throughout my time using the platform, I have not encountered any issues or violated any policies. It is disheartening to see innocent drivers facing deactivation due to misunderstandings that may arise from challenges such as delayed deliveries caused by traffic or incorrect customer addresses. I suggest providing drivers with a fair chance to address any complaints made against them. I kindly request a thorough investigation into the matter to uncover the truth and reinstate my account. Thank you for your attention to this matter. Sincerely, Folarin.

I would like to escalate this issue to a supervisor. An error led to my paid food being delivered to an abandoned building, resulting in my meal being discarded. I am frustrated as this should not have happened, causing my kids to go without dinner. I have been trying to resolve this for some time with various support staff who promised compensation, but I have yet to see any progress. I work hard for my money, and this situation is unacceptable. I am seeking a refund or a replacement for my order. If this matter is not rectified, I will have to report this incident. I urge the company to address this promptly.

I canceled my order on 8/25/19 Sunday evening due to an error. I initially wanted a full Chocolate pie, but the order showed a Coconut pie and a slice of Chocolate instead. After contacting Nations, they advised me to cancel the $75.38 order with Door Dash and place a new one, which I did for $54.26. Door Dash promised a $13.17 credit, but I questioned why only a partial refund. The new order arrived incorrect with a $16.55 Coconut pie instead of the Chocolate I ordered. Nations had no drivers to fix the mistake, suggesting I contact Door Dash myself. Despite trying to resolve this with Door Dash, I have received no refund or credit yet. I expect a total refund of $91.93, but getting answers from Door Dash has been challenging. I prefer a credit back to my credit card rather than to my Door Dash account. Dealing with these errors has made me reconsider using Door Dash in the future.

We ordered four meals from a local restaurant using the DoorDash app. Unfortunately, this experience has left us extremely disappointed and frustrated. When our food was supposed to arrive, we received a call from an employee at the restaurant saying that the menu had changed and wanted us to place a new order over the phone. The prices were different, and the items we originally wanted were no longer available. This unexpected change caused delays, and we couldn't wait any longer due to a prior commitment at our children's school. We had to cancel our order, which ruined our planned back-to-school dinner with the kids. To make matters worse, the payment is still pending in our account two days later, totaling over $50. This entire situation has been disheartening, and we hope to resolve it soon.