Direct Express Customer Service Issues

Hello, My name is Wilhelm Schoenmetz, and I reside in Germany. I have been a Direct Express customer since [redacted]. In July [redacted], my Direct Express card expired, and a new card was supposedly sent in June but did not reach me. Eventually, via UPS, a new card arrived at the end of July. However, after following the required ID verification steps to activate the card, it did not work. I contacted Direct Express and was asked to provide multiple proofs of my ID, which I sent via email. Despite receiving an apology and assurance that the card should work, it did not. I continued to face issues and numerous promises that the card would start working within 2 hours. On August 27, after speaking with a supervisor named AUDRIY, I was once again promised that the card would start working within 2 hours. However, the problem persisted, and on August 30, I withdrew [redacted] Euros from an ATM. The card stopped working a few days later. Every time I attempt to contact Direct Express and manage to speak to a live person, they hang up after I provide my name. As a 76-year-old with limited mobility, this situation is incredibly challenging for me. The money on the card is vital for my daily life and well-being. I would greatly appreciate your assistance, and if you provide me with your email address, I can forward you the email correspondence I had with Direct Express. Thank you for your attention to this matter.

I initiated a transaction dispute with Direct Express. The company attempted to refund my money, but they mentioned an issue with my institute. I suspect it might be related to them canceling the debit card used in the transaction and sending me a new one. Unfortunately, I'm struggling to speak to a live representative as every call just leads to an automated system stating they've issued a new card before ending the call.

On September 2nd, $[redacted] appeared on my account, and some unfamiliar companies made unauthorized charges on my card. I have been unable to reach anyone by calling [redacted] for over a year and a half due to the pandemic. This situation is frustrating, and I need help resolving it. I am Janice S., and my social security number is 11[redacted]. My phone number is [redacted]. I am unable to log into my Direct Express account online as it keeps rejecting my information. I am struggling with this issue and hope it can be resolved promptly.

I recently had an unfortunate series of events following my Social Security deposit. I lost my card the same day, cancelled it, and eagerly waited for an expedited replacement. Upon receiving it, I activated the card, made a $[redacted] cash withdrawal, and paid a $[redacted] overdue bill which accumulated due to the card replacement delay. However, as I drove 45 minutes to collect my prescription, my card was declined due to fraud concerns. After enduring long hold times and unsuccessful attempts, I was directed to email my ID for verification, facing a lengthy process due to the department's location in Puerto Rico. As a 69-year-old with disabilities, I am left without access to needed funds while seeking resolution from Direct Express. - Jeanneane

I have been in touch with the Social Security Administration all day, and they informed me that my benefit payments are set to come on a Direct Express card. I found myself in a difficult situation after staying with someone for over four months who is withholding my funds, identification, phone, and even clothes. After mustering up the courage to seek help, a kind young lady assisted me, and I now have a new address to provide. I am desperate to ensure that this individual does not have access to my account or learn my new address. What steps should I take to rectify this situation? Your guidance is greatly appreciated.

I received a refund to my Direct Express card today, but I can't reach customer service because it's the weekend. It's frustrating that they don't offer 24-hour support when anything can happen with a card at any time. I need Direct Express to contact me promptly about my refund. I've exhausted all options on my end, so I'm counting on Direct Express to do their part now.

I am looking to obtain the tracking number for my 2-day express delivery, which I am paying for. I had difficulty getting a response from customer service, as the automated system kept disconnecting me and I had to call multiple times to confirm it wasn't on my end. After several attempts, I was able to cancel my second account card and order a replacement, at my expense. I initially tried to cancel the card a few days ago, and on Thursday when I called, I was finally able to speak to a representative to discuss the replacement process. Despite the frustrations, I proceeded with the replacement since the time for the 2-day express delivery was approaching.

I have not yet received my new card despite trying to replace it with my social security number. Even though the Treasury of the United States can verify my identity, my Voice Direct Express hasn't allowed me to order a new card or report it missing. I believe someone else may be accessing my funds. I changed my direct deposit to a different account, but it will take two payment cycles. I haven't received my disability payment since July, and the Direct Express service has been incompetent in resolving this issue. They allowed someone else to access my funds without proper verification, while I have been struggling to gain access to my own money.

Hello, I would like to report two issues I am currently experiencing. Firstly, I am unable to access my online account as my information cannot be verified, despite numerous attempts over the weekend and difficulties with the automated service cutting the call on me today. Secondly, on either Saturday, October 1st or 2nd, I attempted to transfer $[redacted] to my Cash App account using the app and routing numbers. Cash App does not show the transaction, but my Direct X app and the automated service deducted the $[redacted] from my account. I can be reached at [redacted] or via email at [redacted] I would prefer to speak with a representative directly to address these concerns promptly. I kindly request the immediate crediting of the $[redacted] to either my Cash App or Direct Express account. I am looking for a swift resolution and anticipate your return call regarding these matters. Thank you, Amy M. Simmons.

I recently had a replacement SSI card express shipped to me to help my sister. However, I am facing issues with the card as it only allows me to swipe it, and I cannot withdraw cash or pay bills with it. This is causing additional fees for my sister. Despite spending hours on hold over the last two days and speaking to multiple representatives, the issue remains unresolved. I would like to resolve this matter promptly so I can access the funds on the card for my sister's needs.

On October 3rd, I contacted Direct Express to check my remaining balance on my debit card after paying bills. I discovered a $[redacted].65 "pre-authorized payment" taken from my account. I made multiple calls to Direct Express, enduring long wait times and transfers to different departments, totaling nearly 8 hours. A representative finally acknowledged the unauthorized transaction and provided me with a claim number. I was informed that a form would be sent to me by mail, which must be completed and returned by October 18th, [redacted]. As of now, I have not yet received the form or any further communication regarding the issue. The problem remains unresolved, leaving me frustrated and concerned about the security of my Direct Express card and the $[redacted].65 that was taken. I anticipate having to call Direct Express again to address this matter, which is both draining and unsettling.

I am a recipient of SSI disability benefits. I reported that the card I ordered to my mailing address was stolen before I could receive my benefits. I have emails in my iCloud confirming this. I requested a new card to prevent further issues, but when I received it, the balance showed a negative amount of $10,[redacted]. This is unacceptable. I need Direct Express to refund this amount minus the $13 fee I paid for expedited delivery. I reported the stolen card in advance. I urgently need the $1,[redacted] payment from SSI reallocated to my new card as I am struggling financially due to my disability. Please reach me via email at [redacted] or my cell phone at [redacted]. I have been unable to use my new card as it stopped working suddenly after a few uses, affecting my ability to make online purchases or use transportation services like Uber. The customer service from Direct Express has been extremely poor, and I am locked out of the mobile app with no support available. I have not received updates on the investigation and my Amazon account has been frozen without cause. This situation is frustrating.

After making my last debit purchase using Apple Pay, which saved my card information, I noticed that unauthorized transactions totaling $[redacted] were made in ATM withdrawals. This prevented me from paying my bills on time last month. Despite noticing my low balance earlier, I couldn't report it immediately as I didn't have enough funds to order a replacement card. I have now decided to dispute these transactions after reviewing my Direct Express account and trying to locate my missing card in various belongings.

I lost my Direct Express card over a week ago and reported it missing. However, the fraud department couldn't verify my information. I received verification numbers via email after the call was disconnected. I have since sent several emails and called customer service with no success. I need help resolving this issue promptly to get a new card. Thank you. S.A. Wilson Date of Birth: 06/20/[redacted] [redacted] Acrebrook Drive Florence, MA [redacted] Mobile: [redacted] Home: [redacted]

I am feeling increasingly frustrated and impatient right now. I have been trying to contact you for over 4 hours without success. Each number I've tried has not connected me to a human who can assist me. My car has been stolen and my card has been used without my authorization. I urgently need assistance as I only have two days to address this according to the online information. I am struggling to find the time to resolve this issue with the barriers I am facing in reaching you. I urgently need to speak to someone to address these unauthorized transactions. I am unable to pay my bills or manage my finances at the moment. Please stop giving me the runaround and provide me with the help I desperately need. Your current system is making it incredibly challenging for me to get the assistance required. I am pleading for someone to help me in this situation.

I encountered an issue with Direct Express recently. They unexpectedly halted my automatic payment to Amazon and declined a transaction I made with my card on Amazon. A similar situation occurred with DSW, but I managed to make a purchase in-store. Unfortunately, contacting them via phone has been challenging as I keep getting disconnected due to high call volumes. I tried to use their website for live chat support but was locked out after several unsuccessful login attempts, even though I used the same credentials for the mobile app. Currently, I am unable to access both the mobile and web apps and am seeking assistance without any means of contact.

Last night, I attempted to make a purchase with my card, but it was declined, although I have sufficient funds. To investigate, I checked my balance at an ATM, which printed an error code 3 indicating "balance unavailable." Unfortunately, I am unable to access my balance online, and after waiting on hold with customer service for hours, I remain without a solution. I am in urgent need of help and unsure of what steps to take next.

In September [redacted], my social security number was stolen, and someone from New Jersey requested a new card using my information. Despite this, my September SSD payment was deposited on my existing Express card which was then locked due to fraud. I was unable to access my money for the entire month. A week later, the deposited amount on my card suddenly disappeared, even though no transactions were authorized as my account was still locked. Since October 3rd, I have been trying to resolve this issue by contacting Direct Express and Social Security, but they keep passing the responsibility back and forth. I urgently need my October payment as it is my only source of income.

I am unable to log in to check my card balance. My card expires on 01/31/23, and I need to update the address to my sister, Lisa Carter, in Tallahassee, Florida. My current address in Bainbridge, Georgia, is not secure. I would like the new card to be sent to Lisa Carter at [redacted] West 7th Ave, Tallahassee, Florida [redacted]. Due to my health issues affecting my sight, hearing, and ability to drive, I appreciate your assistance. Thank you, Christian L. Burgwald.

Hello, good morning. My name is Gail Mason. I recently received a new Direct Express card and I am experiencing difficulties with the activation process. Despite multiple attempts to send a copy of my ID via my phone and in person at UPS, the issue remains unresolved. I am frustrated with the delays as I urgently need access to my funds for important expenses like rent. I hope to resolve this promptly and am considering alternative options to activate my card. Your immediate attention to this matter would be greatly appreciated.