Delta Airlines Customer Service Issues

Good morning, I have a preliminary reservation with Air France for a flight from Valencia to John Glenn Columbus with connecting flights via Delta Airlines. Air France provided me with the reservation number for Delta: HMKHYU. They mentioned that they initiated the process for transporting a kitten in the cabin on their flight and advised me to contact Delta directly for authorization. I'm having trouble reaching Delta's customer service for assistance with this matter. I urgently need to arrange this and finalize the booking including the kitten before the end of today. My mobile number is: +34 [redacted]05 (Spain). I appreciate your prompt help with this. Thank you, Daniel

I am experiencing an issue with my baggage not being delivered. The Air France phone number provided shows that the call center is closed. Upon my arrival on Saturday, I was told I would be notified when my bag arrived, expected late Saturday or early Sunday. I have essential medication in my carry-on, but the rest of my belongings are in the missing bag, which I urgently need today. Unfortunately, the emails I sent yesterday to the Florence lost and found address bounced back as undeliverable. I am feeling anxious and confused about the situation, fearing I am being deceived as my bag's whereabouts remain unknown. I kindly ask for your assistance in resolving this matter promptly.

I had reservations to fly from Jacksonville to Florence on June 3rd. However, on June 2nd, I received notification that my flight was cancelled by Delta without assistance in finding alternative arrangements. I contacted Wizfair and had to make new arrangements costing an extra $[redacted] each for a flight on June 4th, resulting in losing a day of vacation. Additionally, our bags were mishandled and not returned until June 6th. I am seeking clarification on what Delta is willing to do to resolve this situation.

A few weeks ago, I had booked a flight with JetBlue. Due to a schedule change, I ended up purchasing a Delta Airlines ticket using my points to get to New York for a scholarship event today. I checked my bag at the airport, but while heading to the gate, I noticed that the flight number on my Delta ticket did not match the one on the board. Upon checking with the front desk, I realized my flight had been changed without any prior notice. The new flight gets me to New York around the same time as my original JetBlue flight would have. This mix-up caused me to potentially miss the event I was scheduled to speak at. It's frustrating to think I could have stayed on my JetBlue flight instead of using my points for the Delta ticket.

Subject: Baggage Claim Request Due to Late Delivery Hello, I am reaching out to file a formal baggage claim due to the delayed delivery of our luggage. Despite multiple calls to Delta customer service, it was indicated that the File Number might have been entered incorrectly in the system, preventing us from submitting our request through the Delta form. The provided file reference number is: DENAF11055 (refer to the attached documents for verification). To assist with our claim, I am sharing our flight details as follows: Passenger Info Name: J. Marinowski SkyMiles #: [redacted] Ticket #: [redacted][redacted] Name: N. Haase Original Flight: Mon, 15MAY [redacted], DELTA [redacted]: Berlin 10:10am to Paris-DeGaulle 12:00N Rebooked Flight: AF0378: Paris-DeGaulle 3:55 pm to Detroit (DTW) Wayne County Airport EM 6:25 pm DL1644: Detroit (DTW) Wayne County Airport EM 21:55 pm to Denver (DEN) Denver International Airport 11:09 pm Luggage Delivery Address: [redacted] Big Thompson Ave, Estes Park, CO [redacted], USA Our luggage was belatedly delivered at the hotel late on 17.05, received the following morning on 18.05. Due to the three-day inconvenience without our belongings, we are requesting a full refund for expenses incurred buying essential items for hiking in the cold weather. Thank you for addressing our concern. For further inquiries, please contact me via email. Best regards, J. Marinowski

Hello, I made a flight booking through "bestfaredeal" on April 26 for a price slightly over $[redacted]. The next day, an agent informed me that the fare would increase by several hundred dollars which I found deceptive, so I cancelled it. I then proceeded to book a flight through Expedia, believing the issue was resolved. However, I was surprised to see a charge of $[redacted] from Delta on April 29 without my authorization. I request an immediate refund for this charge.

Hello, I have 3 eCredit vouchers from Delta that are valid until 12/31/[redacted]. The website mentions that all eCredit holders will have an extra year to rebook, allowing flexibility for travel until [redacted]. However, my vouchers still show the old validity date. Can you please assist with this? I recently used these vouchers for a reservation from LAX to SJC for 3 passengers on 25th September [redacted]. Today, when I tried to make another booking, the vouchers are now showing as Non-Transferable. They were transferable until yesterday, and I used them for myself and the other passengers. Could you please resolve this issue quickly so that I can proceed with the booking? I attempted to contact customer service but was unable to reach them even after a 2-hour wait on the phone.

Hello, we have a flight booked with Delta from YUL to JFK and then JFK to LAS on July 8. Our reservation number is G4JXFO. We will be traveling with my elderly parents, my 78-year-old mother needs to bring a specialized chair that we can put on the baggage belt. She sleeps in a reclining seat due to a medical condition. We have traveled on other airlines with this chair for free before, but this is our first time with Delta. I am happy to provide a picture of the chair and a doctor's note from Nicole Hupé St-Denis explaining the situation. Could you accommodate this request at no extra charge due to the medical condition? I am willing to provide any necessary documentation to support this.

Our luggage was mistakenly sent on a different flight and is now at a location we cannot reach without another lengthy trip. Due to various flight mishaps, we've been unable to retrieve it ourselves, even after multiple flight changes and delays. To simplify things, we request that our baggage be shipped to our home address. The flights involved were DL1950 from STT to ATL and DL2367 from ATL to MSY. The claim tickets for the missing baggage are [redacted], [redacted], and [redacted], under passenger A. Pelletier at [redacted] Cherokee Circle, Sunset, LA [redacted]. We appreciate any assistance you can provide, as our travel experience has been far from relaxing. Your help would be greatly appreciated. Thank you.

Hello, I would like assistance with rebooking my flight instead of canceling it. When I tried to book my cabin, only the basic tariff option was available. The German hotline advised me to cancel and rebook, but I've encountered issues with payment, and now the price has increased significantly. The German hotline was unable to resolve the problem, suggesting I contact Delta directly. Can anyone provide assistance with this matter?

Hello, Thank you for reaching out. We apologize sincerely for your disappointment. Your feedback is crucial to us, and your comments and insights help us maintain our highest service standards. We will strive to prevent similar incidents in the future. Please accept our apologies for the inconvenience, and we would be happy to have future opportunities to serve you. Unfortunately, you contacted the wrong department. We are the customer support center of the Air France commercial website. Since your flight ticket is assigned to Delta, you need to file a complaint through Delta's website, describing your entire situation. You can also file a complaint on the Air France website since the flight was supposed to be operated by us. Your referral will be sent directly to the relevant department, and they will contact you. Please do not hesitate to contact us for any questions and clarifications. You can find our contact details on the "Contact Us" page of our commercial website: www.airfrance.com Best regards, On behalf of Air France Esther AFKL Letterhead

I have a booked a round trip flight from Grand Rapids, MI to San Antonio, TX departing on September 5 and returning on September 8, [redacted] through Expedia. While trying to access the Delta site to select seats, I faced login issues but eventually managed to choose seats. However, I noticed that only the one-way trip to San Antonio was displayed, even though I booked a round trip flight. Additionally, I have not received a confirmation from Delta, only an itinerary number from Expedia. I'm seeking confirmation that seats are reserved for the round trip, along with Delta flight details such as ticket numbers and confirmations to ensure a return flight. Furthermore, I would like to include a 5th person to the booking.

Dear sirs, It has been six months, and the payment has not been received. Could you please verify this and update us? Thank you, Sven Rüssau & Yvonne Brommer From: Yvonne Brommer <[redacted]> Date: December 22, [redacted] at 4:15:33 PM CET To: Delta Air Lines Baggage <[redacted]> Subject: Re: Case [redacted]3 [ref:_00D1aY3af._5001P1V6TEV:ref] Dear Kate, Thank you for your email. Below are my bank details: Name on Account: Bank Name: Sparda Bank Hamburg IBAN: DE62 2[redacted] 0[redacted] 87 Swift Code: GENODEF1S11 Bank Account Owner: Yvonne Brommer Feel free to contact me if you need more information. Merry Christmas, Yvonne Brommer On 12/22/[redacted] at 2:20 PM, Delta Air Lines Baggage <[redacted]> wrote: RE: Case [redacted]3 Dear Yvonne Brommer, Thank you for reaching out regarding your baggage claim, MCODL32262. We understand the challenges you faced and are committed to resolving them. To reimburse you for your reported expenses, we have approved a payment of [redacted].98 EUR, equivalent to $[redacted].73 USD. Please provide your banking details for wire transfer payment. Name on Account: Bank Name: IBAN: Swift Code: Kindly reply with the above information attached, and you can expect the payment within 30 business days. We look forward to your prompt response to facilitate the payment process. Best regards, Kate Lee Claims Manager Customer Care - Baggage Delta Air Lines

As a Delta rewards member, I have a flight from Munich to Atlanta, Georgia scheduled for tomorrow, July 21st. Today, I attempted to check in early. While I successfully completed the check-in process, I was unable to select my preferred seat or see luggage options. Instead, the system randomly assigned me a seat without providing any other choices. I originally chose a window seat, but it was not allocated. I kindly request assistance in switching my seat back to the window. I hope this matter can be resolved promptly without the need to escalate it to the Delta corporate office or consider cancelling my rewards membership.

I recently flew from Orlando to LaGuardia on July 21 and experienced a frustrating situation with Delta's carry-on policy. Despite ample open overhead bins in Main Cabin #2, passengers were told to check their carry-on luggage. The same issue occurred on my return flight to Orlando on July 23. It seems that Delta may be enforcing this policy due to delays, inconveniencing passengers who have to wait for their checked bags upon arrival. I am dissatisfied with this experience and request compensation and an explanation from Delta. Additionally, I overheard a flight attendant instructing others to close empty overhead bins to prevent complaints. This conduct is unacceptable and disappointing.

Hello! I'm Bibek Bardhan. My booking reference is G3GXXS. My wife, Lina, and I are the passengers on this multi-city itinerary. Due to circumstances beyond my control, I needed to reschedule all my flights. On "My Trips," all sectors have been updated except for Sector 4 between La Guardia and Boston on September 16, which should be changed from September 10. I've already paid around $[redacted]/$90 for upgrades since last evening, but unfortunately, the changes for this specific sector haven't been processed yet. Thank you.

I made several attempts today to upgrade my seat for an international flight on August 22, [redacted], using my credit card. Despite encountering errors, my credit card statement shows five pending transactions of $[redacted] each. It appears that some transactions were successful, resulting in charges for seat upgrades. However, I have not received confirmation of the seat change through the website or email/text notifications. I kindly ask Delta to process the seat upgrade to either 21G or 23G for the flight from Amsterdam to Salt Lake City, and to cancel the other four pending transactions. Booking # F63FHA SkyMiles numbers [redacted]

Hello, I hope this email finds you well. I recently made a flight reservation for a trip from Geneva airport to New York JFK departing from Switzerland on September 29, [redacted], at 12:50pm and arriving at JFK at 3:29pm. I selected seat 49G for the flight. Upon reviewing the booking details, I realized there is a typo in my name. I mistakenly wrote "Giulia Gemma Alic" instead of "Giulia Gemma Alice." Could you please correct this error for me? Thank you for your assistance and have a great day. Best regards, Giulia S.

I traveled on a non-revenue buddy pass but couldn't board due to limited availability. Now, I'm struggling to get on another flight's standby list, facing recent challenges. The airport staff advised me that handling issues with standby tickets falls on the person who provided the pass. Despite my attempts, I couldn't update my listing. Customer service echoed the same sentiment, stating they couldn't assist. I tried using the automated buddy pass help line, but since I'm in Germany and my US number is inactive, I'm unable to proceed past providing the 10-digit phone number. The system seems geared towards creating new listings rather than changing existing ones. I'm unsure how to address my specific situation.

I am scheduled on Flight [redacted] from BOI to SEA departing at 9:33 AM in December [redacted] through Princess Cruises EZ-Air. However, the flight number has been changed multiple times, most recently to Flight [redacted] leaving at 5:40 AM with a long layover until the connecting flight at noon. Due to our age and health concerns, this layover is not feasible for us. We found Flight [redacted] with the same ticket price as Flight [redacted], which aligns better with our original departure time. Despite being informed that only Princess Cruises can manage the change, they are unwilling to assist. Since Delta made the initial changes, it seems reasonable that they should be able to accommodate our request now. On a positive note, there are available seats on Flight [redacted], so making the switch should not be an issue.