Delta Airlines Customer Service Issues

I am seeking clarification on who and/or which agency triggered the cancellation of my flight. Kindly provide the specific details. Good day, my name is Barb Whiteman, and I had a booking for a flight scheduled on March 12, [redacted], from Bay City to Detroit to Tampa with Confirmation Code: G2LUHU. The ticket number for this booking is DL5[redacted][redacted]. The flight in question was DL [redacted] set to depart at 5:24 am. I was informed that the flight had been cancelled, but there seems to be confusion regarding who initiated this cancellation and the precise timing of the cancellation. Both the Cruiseline and my travel agent are indicating that I cancelled the flight, which is not the case as I was present at the airport by 4:10 am, excited for my dream vacation that unfortunately did not materialize. At present, I am encountering challenges as they are unwilling to provide a refund or credit for my cruise. I kindly request a written response specifying the individual and timing of the flight cancellation and any other relevant information concerning the lack of ticket issuance on March 12, [redacted]. Your assistance is greatly appreciated!

I am seeking information on the party responsible for cancelling my flight. My name is B. Whiteman, and I was originally booked to travel on flight DL5358 on March 12, [redacted], from Bay City to Detroit to Tampa. My confirmation number is G2LUHU, and the ticket number is DL5[redacted][redacted]. Despite being at the airport at 4:10 am for the 5:24 am departure, I was informed that the flight was cancelled. Both the cruise line and my travel agent claim that I cancelled the flight, which is not the case. I am seeking clarification on who cancelled my flight and when it occurred, as well as any additional details related to the ticket not being honored at the time. I would greatly appreciate a written response addressing these concerns. Thank you for your assistance.

Subject: Flight Changes Inquiry Good afternoon, I recently received an email regarding changes to my flight reservation with the booking reference GHFREP. The new departure date from Los Angeles to Mazatlan on June 1 works well for me. However, the return flight from Mazatlan to Los Angeles on June 15 at 10:00 pm is not feasible for me as I cannot arrive that late. Could you please keep the June 1 flight open and refund the June 15 flight? This will allow me to make alternative booking arrangements. Thank you in advance. Please refer to the attached picture for more details. Best Regards, S.O.

Our flights on April 14 for Anita and Ken Fricke were canceled because of the Seattle airport being affected by ash from a volcano in Russia. We were booked on Delta [redacted] from Spokane to Seattle and then Delta Flight DL [redacted] from Seattle to Lihui, HI. In addition to the flight costs, we had expenses for a hotel room at the Ramada Inn in Spokane, two taxi rides to and from the airport, and dinner. The Delta gate Agent advised us to seek compensation. I have all the relevant receipts, boarding passes, and documents. I would appreciate guidance on the next steps to take. Thank you.

Hello, I am reaching out regarding the letter I mailed to Delta Customer Service Europe at TSA [redacted] - [redacted] PARIS Cedex 12 France, about the flight cancellation and refund. I am concerned as I have not received a response yet. Since returning to France, I am eager to progress with this matter. I understand that for non-refundable ticket cancellations, fees are retained. However, to date, I have not received any refund from your end. The cancellation is due to not being able to travel on a medical prescription. The booking code is GHIY9D under the name Laurence Moreau for a flight scheduled on January 10, [redacted], from Nice to Cleveland and returning on February 21, [redacted], from Medellin to Nice. I kindly request a prompt reply to this email. You can reach me at Email [redacted] and phone number [redacted]. Thank you in advance for your assistance. Best regards, Guy Monnet

Hello, I had a booking for a Business class trip from Liberia Costa Rica to Atlanta, then continuing to London and Dublin. Unfortunately, upon arrival in Atlanta, I was directed to a coach seat for my direct flight to Dublin, missing my business class seat. I had requested a business class seat in Liberia but was unable to secure one due to the short time between flights. This resulted in Delta Airlines saving money on the London to Dublin leg. I believe I have been disadvantaged by not receiving the services paid for. If needed, you can reach me at +[redacted]22. Thank you. Regards, Anthony.

Upon arrival of flight JFK/Santo Domingo DL1943 on 31/03/[redacted], my baggage did not arrive with my flight. I went to the appropriate counter and was given a BAGGAGE INFORMATION printout with a phone number to call, but no mention of a File Number (see attached copy). After several calls, I was asked to go to the airport on Monday, 3/04, to retrieve my baggage from customs. Outcome: 3 days of ruined vacation, $[redacted] US for a taxi, and [redacted].84 + [redacted].11 Dominican Pesos for clothes and toiletries. I have attached the invoices and baggage barcodes. I am requesting a refund for the expenses incurred due to the baggage delay. Thank you in advance. Sincerely, HENRI LAVAGNA Email: [redacted] Phone: +33 [redacted]80

I encountered an issue with Delta regarding my form for traveling with a psychiatric service dog. Despite spending a lot of time on the phone with a representative trying to submit the application as their system failed to download it, the Department of Transportation informed me that the form was incomplete, specifically lacking vaccine information for my dog. While the rep and I filled it out together, the details were somehow not received. I am currently in Europe and reluctant to incur expenses by making a lengthy international call to Delta just to finalize the form. I need to resend it with the necessary information. How can I manage this for free from Spain? My flight is scheduled for June 30th to San Diego.

I have a round-trip flight booked from St. Louis, MO to Sioux Falls, SD on June 8 returning on June 11 with Delta. On May 17, there was a concern raised by US Bank regarding potential fraud on my credit card, but I have not received any follow-up information since then. I am eagerly awaiting details about the ticket, flight number, boarding pass, etc., as my family and I need to attend the funeral of my brother who was a military veteran. Your prompt assistance would be greatly appreciated. Thank you, Sister P. Connolly [redacted] Country Club Lane Belleville, IL [redacted] [redacted]

I left my hearing aids and glasses case on my recent flights. I am unsure if I left them on KLM flight KL6059/[redacted] from Amsterdam in seat 52J or on my connecting Delta flight DL [redacted] in seat 30B. I took off the hearing aids to use earbuds during the flight and mistakenly misplaced them. Please assist me in locating these crucial items. Thank you for your support.

Dear Sir or Madam, I am writing regarding my recent flight experience on DL14 from Atlanta to Frankfurt on 5/17/23. I have submitted a baggage claim form with the reference number FRADL54898, but unfortunately, I was unable to detail the damage with explanations or photos as the form did not provide the option to do so. The bag in question arrived wet with an unidentified liquid, possibly vinegar, emitting a strong odor. Despite attempts to clean and air it out for two days, the smell persists, rendering the bag unusable and necessitating its disposal. I have also tried to share images of the damage inside the bag, notably affecting some clothing items which, even after washing, retain the unpleasant odor. My efforts to seek assistance at the airport were fruitless as Delta representatives directed me to an unavailable contact number. I eventually obtained a case number after calling the U.S. hotline. Regrettably, I have been unable to submit additional information via your contact form as it appears to be dysfunctional. Your prompt attention to this matter and assistance with appropriate compensation would be greatly appreciated. Sincerely, T.D.

I purchased upgraded seats because of my disability but did not receive them on both legs of my journey. Additionally, wheelchair assistance was lacking at the airports, causing me to walk instead of being assisted. The airline claimed to have no wheelchairs available. I also did not receive the window seat I paid for due to recent surgery. I ended up in an aisle seat, causing discomfort during the flight. I paid $[redacted] for these seat upgrades and I am requesting a refund. It is unacceptable how poorly passengers with disabilities are treated by flight attendants and airport staff, making them feel even worse.

I am interested in a flight on July 16 departing from West Palm Beach, Florida to Panama City. The itinerary shows a stop in Atlanta, but I am unsure if I need to change planes. Could you please provide details for the 6 pm flight regarding the type of aircraft I will be on from West Palm Beach to Atlanta, and if I need to switch planes to reach Panama City, Florida? The information seems contradictory, stating both direct and connecting flights. Your assistance in clarifying this is greatly appreciated. Thank you.

Hello, I am Sharon Priester, and my SkyMiles number is [redacted]. I am looking to discuss my return flight from this past Monday. A representative mentioned that upgrading to the Gold Amex card would earn me 45,[redacted] miles. As I had to rebook a flight for next month, I contacted Amex for the new number, only to be informed that the previous information regarding the miles was incorrect. I upgraded solely for the points and am dissatisfied with this. I am keen on resolving this matter and would appreciate the opportunity to speak with someone. You may contact me at [redacted] or email me at [redacted]

I may not be in the right place to share this, but I can't hold back my appreciation. As a 71-year-old with a recent diagnosis of a small aneurysm in my head, my memory lapses often create challenges. During my recent flight from Butte to Arizona then back to Butte last Friday, I struggled with misplacing my boarding pass. The exceptional compassion and assistance rendered by your staff touched my heart deeply. They ensured I had all I required, checking on me regularly with unwavering kindness and patience. From the individuals aiding me to the young men tirelessly pushing my wheelchair through long distances, Delta, you truly employ remarkable individuals. Outstanding work, Delta! You are truly amazing! - K.H., Butte, MT.

I recently booked a flight to Hawaii for myself, my wife, and daughter-in-law. Unfortunately, my daughter-in-law, Coreene, is facing delays in her divorce proceedings and may not have her new name finalized by the time of the flight in August. The ticket was issued under Coreen Marie Lister, but her current married name is Coreene Marie Massi. Is it possible to change the ticket from Lister to Massi? Thank you.

I have a booking on Delta Comfort with the confirmation number GK42HS. I received an email from Delta titled "Your TLV>DAB Trip Details," mentioning that in-flight entertainment won't be available. I am seeking clarity on whether this pertains to the US domestic flights from JFK or the long overseas flight from TLV. Can someone confirm if in-flight entertainment will be available on the TLV>JFK route? Thank you.

Hello Delta Airlines, I am writing to inform you that my family and I, under the name Zach Mast, will be traveling on Delta flight [redacted] from Minneapolis, Minnesota to Seoul, South Korea at Incheon Airport on August 9. We are scheduled to arrive at 4:30pm on August 10 (Korean time) and will continue our journey the next morning, August 11, on Korean Air flight [redacted] to Beijing, China. We have learned that both Delta and Korean Air operate in Terminal 2 at Incheon Airport and are part of a joint venture. We kindly request that our checked bags from Delta [redacted] be seamlessly transferred to Korean Air [redacted] for our convenience. Thank you for your assistance in ensuring a smooth baggage transfer between the flights.

Yesterday, my husband and I were on Delta flight [redacted] to Paris, which got canceled at 11:10 PM. We were assured we would receive hotel information via text, but that never happened, so we had to arrange our own accommodation. Now we are rebooked on flight [redacted] this afternoon. Our reservation number is JNLRUX. We have not received any compensation for the inconvenience. We had to find a hotel room on our own after midnight. How can we obtain a refund for this expense and get compensation for meals? Thank you. - Janine Smith

My sister, Patricia A. Freiboth, is battling lung cancer and has limited time left. She is set to arrive at JFK Airport on Friday, July 14, [redacted], at 6:29 p.m. on Delta Flight #[redacted]. I am looking to arrange for assistance from Delta to have someone greet her with a wheelchair at the terminal and accompany her to the baggage claim area. From there, a driver will help her with her luggage and take her to their Uber vehicle. I would appreciate it if you could confirm if this assistance can be provided. Thank you. Best regards, Claudia L. Marron