Delta Airlines Customer Service Issues

I recently received my credit card statement, and I noticed four charges of $34.99 each related to our trip to Atlanta, GA last November. Due to a health issue, we had to cancel the flight. I recall having purchased cancellation protection, so I expected a full refund to be issued to our credit card. However, I am puzzled by two charges with the airport code listed as LAX to LAX. If someone could clarify these charges for me, I would appreciate it.

I am having trouble logging into my Delta account using the email address "[redacted]" for an upcoming trip to Russia in 2 days. Despite attempting to reset my password, I have been unsuccessful. This is causing concern as I am unable to upload the required travel documents. I suspect there may be a cybersecurity issue at play. Our contact number is [redacted]. The confirmation code for the trip is GJVNP5. Any assistance would be greatly appreciated. Thank you. - S. C. Zimmermann & D. L. Mercer.

Our outgoing Delta flight was cancelled due to flight attendants not showing up, resulting in significant financial losses and inconvenience. We had to forfeit a pre-paid day at the resort, travel an extra day, incur additional Uber trips, and pay for a house/pet sitter. Despite booking a more expensive December 27th flight to avoid losing a day, Delta's failure led us to miss part of our vacation. The delay, increased costs, and lost vacation time are unacceptable. We are seeking a flight change to January 6th with compensation for the incurred expenses and time. Delta's lack of available representatives and the added $1,[redacted] resort fee due to booking constraints are frustrating. We have spent hours on hold and are dissatisfied with Delta's service, prompting us to consider sharing our negative experience on social media. We hope for a swift resolution and appropriate compensation for the inconvenience caused.

I tried to book a companion fare from MSP to DEN from 2/12-2/16. The tickets were supposed to be $[redacted].00 per person, but my total kept showing $[redacted].20. Despite selecting the companion fare, when I proceeded to the payment screen, it charged my AMX card without allowing me to review. I attempted to contact Delta's platinum phone number, but faced a 3-hour wait. Frustrated, I cancelled the flights but noticed my companion ticket was not redeposited. When I checked on my husband's device, the same flights showed as $[redacted].00 per person. This has been an incredibly frustrating experience with Delta, and I would appreciate a call to resolve this issue. Thank you. - Dione K., Sky Miles Member #[redacted], Confirmation #GHIFNX.

Subject: Flight Cancellation - Seeking Compensation Dear Customer Service, I would like to bring to your attention the inconvenience caused by the cancellation of my flight scheduled for December 25 from New York JFK to Amsterdam, which was rescheduled to December 26. The Trip Confirmation number for my booking is #GK4HDS. The abrupt cancellation resulted in unexpected expenses, including an additional night at a hotel ($[redacted]) and new COVID tests due to the closures during the Christmas period. Furthermore, I had reserved two seats on the flight at €48.59 each, for which I have not received a refund. I kindly request information regarding potential compensations or a refund for the unused seats. I initially booked through klm.com but was redirected to Delta, and unfortunately, I do not have the Delta ticket or document number, hindering my ability to file a complaint. The KLM reference number I possess is proving ineffective. Thank you in advance for your attention to this matter. Sincerely, M. Mouha

On Wednesday, December 22nd, we flew from White Plains to Marquette, Michigan via Detroit. After a week in Marquette, we headed to Kansas City for a 4-day visit. Unfortunately, during our return flight from Kansas on Sunday, January 2nd, my husband encountered a broken seat with missing back and a "DO NOT OCCUPY" strap. This was concerning as he's a surgeon with surgery scheduled the next day. Thanks to a kind passenger who swapped seats, we were able to sit together. The airline representative suggested reporting the issue to Delta for compensation. Another amusing incident on the same trip was when the flight from Marquette to Kansas couldn't serve coffee or tea due to frozen water.

I encountered fraud issues with my American Express card, which led to it being canceled and a new one issued. Despite paying the fraudulent amount, American Express did not fully resolve my problem and ended up canceling my card altogether in October [redacted]. I've been trying to redeem my [redacted] SkyMiles for a gift card, but American Express advised me to contact Delta directly. After reaching out to Delta in October [redacted], under my Daughter's name Laura, regarding the SkyMiles redemption, I am yet to receive a response. When I contacted Delta at [redacted], inquiring about the gift card, they redirected me back to American Express. At the moment, I am disappointed with the customer service from American Express and Delta. If a gift card is not feasible, please inform me accordingly.

We had made reservations for a trip to Oahu, Hawaii from January 11, [redacted], to March 16, [redacted], with confirmation number H8TVQ4 for two adults and a service dog. We have completed all necessary airline requirements for the service dog. Despite our efforts to meet Hawaii's entry requirements for the dog and informing officials a month prior, we were just informed of a new checklist requirement following a wellness exam today. It turns out all dogs need a rabies titer blood test performed 30 days before arrival and cannot enter Hawaii until 30 days after the test results are received. This unfortunately clashes with our travel dates and forces us to cancel our vacation plans. We are looking to change our flights to different dates and possibly another destination. We have already lost the deposit for our initial destination and would appreciate any assistance to salvage our vacation and funds. Thank you for your understanding and help.

I bought a first-class ticket for a one-way trip on December 3, [redacted], from Tricities airport in TN to Alpena, Michigan as I'm a disabled veteran with an emotional support cat. However, I had to change my itinerary due to a scheduling issue with the movers as I'm trying to relocate to Michigan. I originally paid $1,[redacted] for the ticket, but now I see the same fare available for half the price on various travel websites. The reservation desk is asking for an additional $[redacted] to make the change, on top of the $[redacted] I already paid for a previous change. I am hesitant to contact Delta Airlines and have already shared my feedback through a survey. I have documentation of emails, flight confirmation numbers, and recorded phone conversations which I plan to use in filing reports with regulatory agencies if needed.

MISSING BAGGAGE CLAIM I would like to report the loss of my baggage and provide you with the details of my situation in order to receive the necessary assistance. On Thursday, December 29, [redacted], I took flight KL5223 (operated by Delta) from Cancun to Atlanta and then flight AF689 from Atlanta to Paris Charles De Gaulle. During my layover in Atlanta, Air France informed us that they would transfer our luggage to the destination airport, Paris Charles De Gaulle. Upon the arrival of my flight, my baggage was missing, and I reported it to Air France's baggage service. It is worth mentioning that several passengers from flight AF689 also had to report missing luggage. I was given a provisional case number (TAHXXXX340582) since I no longer had the baggage check-in ticket. On January 4, [redacted], I contacted Air France to inquire about the progress of my case. The service informed me that they could not conduct a search without the baggage tag reference. However, this baggage reference seems to be currently unavailable as it was not registered on the boarding pass. Following my discussions with Air France, one of the representatives advised me to contact Delta Air Lines by phone to obtain the baggage references. As Delta Air Lines' phone assistance is consistently unavailable, I am compelled to submit my request via this email. I kindly ask you to provide me with the various identifiers of my baggage so that Air France's baggage service can conduct the necessary searches. For this purpose, I am sharing my name, Robin VAN HOOTEGEM, and my reservation number: 0L2TY7. Thank you in advance, Best regards. Robin VAN HOOTEGEM

BAGAGE PERDU - BESOIN D'AIDE Je souhaite partager les détails de la perte de mon bagage pour solliciter votre assistance. Lors de mon trajet le 29 décembre [redacted] avec les vols KL5223 (operated by Delta) de Cancun à Atlanta et AF689 d'Atlanta à Paris Charles De Gaulle, Air France devait transférer nos bagages à destination. Malheureusement, mon bagage n'était pas là à l'arrivée à Paris. J'ai signalé cela au service bagage d'Air France et reçu un numéro de dossier provisoire (TAHXXXX340582) car j'ai perdu le ticket d'enregistrement. Le 4 janvier [redacted], Air France m'a informé qu'ils avaient besoin de la référence de l'étiquette du bagage, absente de ma carte d'embarquement. Après des échanges avec Air France, on m'a conseillé de contacter Delta Air Lines pour obtenir ces références. Malheureusement, je n'ai pas pu joindre Delta par téléphone. Je vous prie donc de me fournir les identifiants de mon bagage pour aider Air France dans leurs recherches. Mes informations sont : nom VAN HOOTEGEM, numéro de réservation : 0L2TY7. Merci d'avance pour votre aide. Cordialement, Robin VAN HOOTEGEM

I am seeking a refund for the eCredits Delta issued without my consent due to flight changes made by the airline. Delta modified our flights twice, forcing us to rebook to a different airport. Given the ongoing travel restrictions and various Covid-related issues, I would like a refund for both eCredits charged to my credit card. Laurie R. eCredit # [redacted][redacted] Amount: $99.60 David W. R. eCredit # [redacted][redacted] Amount: $99.60 I comprehend the eCredit policy if the changes were self-inflicted, but in this case, it was Delta's two flight alterations that caused the inconvenience. Our friends, who were traveling with us, also faced flight modifications. Thank you. Dave and Laurie R. [redacted]

I flew from Bozeman, Montana to Munich, Germany with a layover in SLC and Amsterdam. In Salt Lake City, passengers were asked to check larger carry-on bags due to limited space. I complied, but upon boarding the flight to Munich, there was a shortage of staff and no luggage was loaded onto the plane. Promised that it would arrive later, I have not received any updates since landing on Tuesday. It's now Friday, and my bag containing all my clothes, camera, and essentials is still missing. We were informed there is no phone number to contact them directly. My baggage claim number is [redacted]. I am Deborah C. Shields, reachable at [redacted] I urgently require my bag as I'm here to visit my new grandson, and capturing moments with my camera is crucial.

I want to share our experience flying with Delta for the first time. One of our tickets got completely deleted, and we had to wait two days for our luggage. The service was not in line with Delta's usual standards. Since this is our first time flying with Delta, we hope for an upgrade on our return flight to Canada.

I want to talk about the treatment my fellow traveler and I received during our first flight with Delta. Our ticket was completely deleted, and we had to wait two full days to get our luggage. The service we got did not meet the standards I expect from Delta. This being our first time flying with Delta, I think we should be upgraded on our return flight to Canada.

I had to cancel my original flight and rebooked it for today, Sunday the 8th, at 6 am. Unfortunately, the agent did not make the change in the system, so I still see my old flight from Saturday the 7th at 1 pm. I have a PDF with my new ticket information but it is not reflecting in the system. I absolutely cannot miss this flight as I have connecting flights to catch, so I desperately need help fixing this issue ASAP. Thank you for your prompt assistance.

I want to share my experience with the treatment my travel companion and I received during our inaugural flight with Delta. From having one of our tickets mistakenly deleted to enduring a two-day wait for our luggage, our overall service fell short of the standard I expect from Delta. Given that this was our first time flying with Delta, I believe an upgrade for our return flight to Canada would be a suitable gesture.

I returned to Australia on Saturday, January 8th, on Delta Flight DL 41 from Los Angeles, USA, commencing my journey at Logan Airport, Boston, on Thursday, January 6th. Unfortunately, my baggage did not arrive with me and remained in Los Angeles. I reported this at the counter and was informed it would be delivered to my home address. As of now, I have not received it and am uncertain of the delivery time. The receipt number is [redacted], and I am Alexandra K. My phone number is [redacted], and I reside at 1 Regent St, Rozelle, [redacted]. I would appreciate a prompt resolution to this matter. Thank you.

I flew from Santiago, Chile to Canada with 2 stops; the first in Miami where I rechecked my 5 bags, and the second in Minneapolis en route to Calgary on Friday, January 7th. Unfortunately, my bags did not arrive in Calgary with me. I have the file reference number YYCDLI8887. When I finally reached someone after waiting over an hour on the phone, I was informed that my bags were in LA and scheduled to arrive on Saturday, January 8th at 6:38 pm. However, the flight was canceled. Despite my repeated attempts to call for updates, I have not received any information. I am anxious to know the whereabouts of my 5 bags and when they will be sent to my house. It has been 4 days of waiting without any communication or solutions offered. My bags contain important personal items as we are relocating to Canada, including paintings, bed covers, souvenirs, climbing gear, photo albums, and more. I urgently require assistance in locating and delivering my belongings.

I have a troubling situation to share about my recent travel experience involving missing luggage. My journey on January 2nd from Toronto to Panama City with a connection through Atlanta resulted in only one out of three bags arriving at my destination. Despite filing a claim with Copa Airlines (Claim Number: PTYCM96418) and contacting them daily for the past eight days, my missing bags including important items like my CPAP machine and medication have not been returned. Surprisingly, my bags are reportedly in Delta Airlines' storage in Atlanta, with no explanation as to how they ended up there or why they are not being released. Despite attempts to resolve the issue through Copa, Air Canada, and Delta, the situation remains unresolved. Copa Airlines mentioned a daily compensation of $50 per person for essentials but has limitations on airport portion compensation. I am now left with no luggage, no assistance from the airlines, and uncertain compensation prospects. I will persist in seeking resolution but any advice or help is appreciated.