Delta Airlines Customer Service Issues

I apologize for any confusion, but it seems that the eCredit you attempted to use has no remaining value. The eTicket number provided is non-transferable and has an expiration date of 12/31/[redacted]. It may be worth reaching out to the customer service team to inquire about the status of your eCredit, especially considering the limited travel options due to restrictions in Thailand. They should be able to provide you with more information about the value of your eCredit.

Hello, I purchased 4 plane tickets to Las Vegas through Delta Airlines using GoVoyages Reservation N° [redacted]. Due to the pandemic and the closure of the US borders, I requested a refund for my tickets on August 25, [redacted]. However, I have not received any response from the travel agency despite numerous calls and emails. I am seeking information on whether Delta Airlines has refunded the agency and how I can proceed to obtain my refund. I appreciate your assistance. Best regards, [redacted]

As a senior citizen, I require assistance checking in my elderly brother for his flight from GSP to Copenhagen, including all connecting flights. It's crucial he has wheelchair assistance. Despite trying to contact the airline, I've been unable to confirm this service. I attempted using the Delta app, but encountered issues with processing the information. Ensuring his safe check-in with wheelchair support is vital as he travels annually without any previous problems. His departure is scheduled for tomorrow morning at 11:42 on flight KLM [redacted] operated by Delta.

Last night, I attempted to book a reservation utilizing eCredits along with paying the balance using a credit card on Delta's system. Unfortunately, I encountered difficulty when the system would not accept the security code despite trying three different cards and contacting the credit card company for assistance. As a result, I was unable to complete the purchase and the transaction timed out or was canceled. This morning when I tried to rebook, the system indicated that there were no eCredits available for me. I am confused and frustrated by this as I need the eCredits re-issued so I can proceed with making another reservation. It appears that there might have been a significant system issue or crash that caused this problem. Your assistance in resolving this matter would be greatly appreciated.

Trip Confirmation: G3Z2P3 I recently canceled a trip to Quito, Ecuador for Fanny Margarita Gonzalez and Jerry Evans Whitman. We opted to pay an extra $70 for a refund instead of a credit. The $[redacted].80 for each ticket should be credited back to the original credit card used for payment. Despite attempting to call for assistance, I have been unsuccessful. Your prompt attention to this matter is greatly appreciated. Thank you, Fanny M. Gonzalez

Hello, I need assistance with my current SkyMiles account as I have credits from canceled flights due to the Coronavirus. I would like to know the expiration date for my e credits and when I need to make a reservation by to avoid losing them. Delta initially mentioned I had to use the e credits before the year-end to prevent them from becoming invalid. My wife and children also have e credits, so it would be beneficial to understand the process to avoid losing any credits and miles. Additionally, I would like to book using my Delta Platinum card. Thank you. Ryan Hart

I need help with my flight details. There seems to be a discrepancy between what I was told by the airline and what is displayed online regarding the departure time. Additionally, I have incurred expenses totaling $[redacted] as a result of flight disruptions but was only compensated with a $[redacted] travel voucher. Unfortunately, there was an incident onboard where a passenger behaved inappropriately, and I am now facing harassment from another passenger who is not following mask regulations. Despite my complaints, this individual has not been addressed by the airline and continues to confront me. His behavior is distressing as he mocks me openly for wearing personal protective equipment.

We were given a Delta voucher for a hotel after a long day of travel, only to arrive at the hotel and find out they won't accept it. My elderly parents are now dealing with the Holiday Inn Express staff who are not being helpful, along with a group of other stranded Delta passengers. We've been trying to reach Delta by phone with multiple devices, but one call was informed of a 4-hour wait time. We are all exhausted and frustrated after a tough day of flying, and could really use some assistance. Please contact us at [redacted].

I recently had a travel issue that has left me without my checked bag. The situation occurred when my initial flight was canceled, causing me to miss my connecting flight and resulting in a delay. I have been in contact with WestJet and Air Canada regarding my missing bag, and a Delayed baggage report was created by Air Canada with the reference: YEG AC [redacted]. Despite over 24 hours passing, there have been no updates on the progress of locating my bag. As my return flight to Seattle is scheduled for Friday, December 31st, [redacted], with onward travel to London, United Kingdom, I am eager to have this matter resolved promptly. I kindly request your assistance in liaising with Air Canada on my behalf using the provided reference. I appreciate your urgent attention to this matter. Thank you for your help. - Mr. Shehzad I.

I am writing to seek assistance for my sister and her boyfriend, who are currently in New York and have misplaced their luggage. They arrived at JFK on Monday, December 27th. Unfortunately, the Wifi in the area is down, so I am reaching out on their behalf. The report number provided is JFKDL16149, and they are missing two hard shell suitcases - one turquoise and one silver gold. The baggage numbers are as follows: Carina Volmer: [redacted] Oliver Kuhn: [redacted] Their flight was Paris-JFK, with the flight number DL249. They were told that the luggage would be sent to their hotel, the Fairfield Inn & Suites by Marriott in Brooklyn. However, the bags have not yet been received. Your help in this matter would be greatly appreciated.

I have a Sun Country (Delta partner) flight booked departing from Boston to Palm Springs on December 30th. My reservation number is Q54QNC, and the flight numbers are SY252 and SY617. I want to cancel my flight to potentially help someone who is facing delays or cancellations. Given the current flight disruptions, I believe the airline is likely accommodating such requests due to the service issues.

As long-time Skymiles members, my wife and I are looking to cancel our flight reservations and have the Skymiles used to purchase them refunded without a redeposit fee. Despite Delta being overwhelmed due to Covid-19, I've had no luck navigating their website or virtual assistant. The itinerary in question is JO2C8K. If needed, please reach out to me at [redacted]. Alternatively, you can send a confirmation email to [redacted] Wishing you a Happy New Year. -John M Gross

Subject: Disappointing First Class Experience I recently flew back to Orlando on Delta flight [redacted] from SLC with my family of six. We were served a "Grain Bowl" as our meal, which was quite disappointing. On a previous flight from Orlando to SLC at 7 am, the breakfast option was just a cheese and cracker plate. I had expected a more upscale dining experience in first class, especially considering the high cost of our six first class tickets. The only positive aspect was the extra legroom. I feel that the meal offerings did not match the premium price paid for first class. I hope Delta can address this issue, as I am hesitant to purchase first class tickets from them in the future. If Delta values customer feedback, I would appreciate someone reaching out to me regarding this matter. Thank you.

I have a flight booked on Delta [redacted] from MBJ Sangster, Jamaica to Atlanta, Georgia on December 30th at 8:30 am. Unfortunately, Delta Fly Ready is not accepting uploads of my doctor's letter. I need to ensure I can fly with Delta before leaving quarantine at Sandals Royal Caribbean resort. If I am denied boarding, I won't be able to return to the resort. Logan O. and Kayla M.

Hello. I'm Falon Aguilera. I had to cancel a trip with my family because my daughter tested positive for Covid-19 on the day we were supposed to travel. This cancellation was due to unforeseen circumstances, and we are hoping for your understanding and empathy in processing a refund. My daughter was at the clinic yesterday and we are praying for her swift recovery. We had saved up a significant amount over the past two years as I am a teacher. I kindly ask for your understanding during this difficult time. Looking forward to your response. Thank you, Falon Aguilera

Hello, I am Pritha Ghosh. My husband, Ashok, and I will be traveling separately to India. Our travel route includes a flight from Albuquerque, NM to Atlanta on Sunday, January 23rd at 11:36 a.m. (KL5723), arriving in Atlanta at 4:23 p.m. I have a connecting flight (KL6072) to Amsterdam departing Atlanta at 5:30 p.m. With only an hour to change from domestic to international flights, any delay in the Albuquerque flight could cause me to miss my connection. To avoid this, I am requesting assistance to change my Albuquerque to Atlanta flight to an earlier time on that morning.

I experienced a frustrating situation with my connecting Delta flight from Atlanta. It was unexpectedly canceled without any explanation. A new flight was arranged for the next morning at 8:30 am. Despite arriving on time and making it to the gate, we were denied boarding. We were informed that our flight had been mysteriously rescheduled for two days later. This entire ordeal is unacceptable. I am requesting at the very least a rental car, accommodation expenses covered, and a refund for our disrupted itinerary.

I need to cancel my flight, DL3724, and all subsequent flights. I previously canceled this booking and received a refund due to family circumstances related to COVID-19, so I had to change to a flight from Providence instead of Boston. Unfortunately, I recently found out I was exposed to someone at work, so I cannot travel. I would appreciate a credit or a full refund as the costs have been quite high. Thank you.

I modified my flight dates on the Delta app initially and later had Expedia confirm the change to my ticket. However, Expedia couldn't validate my selected seat or special meal request for the transatlantic flight, advising me to contact Delta directly for assistance. Despite numerous attempts to reach Delta, including leaving my callback number instead of waiting on hold, I didn't receive any response after waiting all day on December 29th. On the "manage my trips" page, I notice two reservations, one reflecting my requests and the other without them. I'm unable to view the seat selection map and keep getting prompted to contact Delta, leaving me feeling stuck in this situation.

Hello. I recently received an email notifying me about an 8-hour flight delay that would cause me to miss a connection. The email suggested I could either cancel or change my flight. I have decided to cancel my flight and am requesting credit for future use. Passenger: A. Amato Confirmation Number: HUGHXY Ticket Number: [redacted][redacted] The first leg of my trip is operated by WestJet, and I recall paying for baggage during my online check-in. I would also like a refund for the baggage fee.