DISH Customer Service Issues

I cancelled my Frontier/Dish package on April 8, [redacted], and settled my final bill on April 20, [redacted]. Despite this, I've been receiving strange phone calls from unidentified individuals and recently got a letter from Dish's debt department, which seems connected to the calls. I have paid all dues and submitted proof to Department [redacted]. The ongoing harassment is intolerable. Coordination between Frontier and Dish has been a letdown, adding to the dissatisfaction from my previous experiences with their services. I urge for a resolution to prevent further inconveniences for responsible customers like myself. Please address this matter between Frontier and Dish without emailing me. Thank you.

I was initially informed that AT&T was available on Dish, which is why I decided to switch from DirecTV. However, after the installation was completed, AT&T was not available. I reached out to their live chat support and was informed that I needed to contact Dish for clarification. Upon calling Dish, they explained that AT&T was on channel [redacted]-4 and I was locked into a 2-year contract that would incur a $[redacted] fee to break. I felt deceived by the salesperson, the installer, and the customer service representative after I had made it clear that without AT&T, I would cancel my service, especially as a senior who enjoys watching sports.

I recently contacted customer service to disconnect my service due to a move. However, I was surprised to learn that I have a 2-year contract and was told I would incur a $[redacted] early termination fee. I disputed this as I was not aware of any contract. I am currently living at an RV campground where TV service is included in the rent, leaving me with no need for this service. Although I do not have an online account since the payments are automatic, I was informed I need to return the equipment. Despite my attempts to resolve this issue during the call, I received no further instructions on the return process. I am eager to discuss this matter further, but have canceled the debit card on file. I have responded to emails requesting feedback from our conversation, yet have not received any follow-up. Please reach out to me promptly.

I am experiencing issues with Dish because I am missing my local ABC channel, WSB Channel 2 in Atlanta, as well as Sports South. These are channels that led me to choose Dish as my television provider. Despite paying for services, including programming, I am not getting the channels I want, and I have not seen a decrease in my monthly fees. Our contract with Dish has been in place for over two years. If my channels are not restored this week, I will need to seek out an alternative television provider. I do not want to be involved in the content provider disputes causing these issues. It's important for Dish to address this situation promptly and adequately to retain customers.

I attempted to contact customer service, but unfortunately, they were unable to grasp the issue I am experiencing. The problem at hand is the blackout of live Atlanta Braves baseball games on MLBN. I comprehend that this measure was put in place to encourage viewership on FOX Sports South or FOX Sports Southeast for those residing in the Atlanta region. Nonetheless, these channels are no longer part of your offerings, and I do not reside anywhere near Atlanta. Therefore, the blackouts for games solely accessible on MLBN (or within Atlanta) seem unjustified since attending the games in person is not an option. I believe there should be no blackouts for any MLB games. Regarding the FOX Sports channels, while I would welcome their reinstatement, I acknowledge that this decision is business-related. Nonetheless, I would appreciate it if you could consider offering these channels for a separate fee, similar to what Direct TV offers.

Regarding Netflix and their content which you find inappropriate, I have noticed that my payment for Netflix is through Dish. I will be waiting approximately 30 days to allow Dish time to address this issue. I believe Pay-Per-View (PPV) could be a better way to control what content is accessible. During this time, I will reconsider my loyalty to Dish and look into streaming services over broadband instead. Additionally, I have decided to boycott the NFL until changes are made. The constant political discussions have become tiresome and I hope for a positive shift in the league.

I had scheduled an installation at my second home twice. The first installer mistakenly called from Nebraska, even though my home is in Peeples Valley, AZ. It seemed like a mix-up with the zip code by the Dish scheduler. I drove [redacted] miles for the appointment and nobody showed up. After rescheduling for September 11th, I still did not receive a call from the installer. My attempts to track the installer on my phone were unsuccessful. Despite contacting customer service multiple times, nobody arrived for the scheduled appointment. I waited until 5 pm with no communication from Dish or the installer. I am incredibly frustrated by this experience and I am seeking resolution. If this issue is not addressed, I will unfortunately have to discontinue my service with Dish. My name is A.L., my account number is [redacted], and my address is [redacted] S Spoon Rd, Peeples Valley, Arizona [redacted].

I previously had Dish services for two years but stopped over a year ago. The representative advised me to hold onto the equipment for a $5.35/month fee until I restart. After nine months, I received a notice for full price, but due to not having a permanent residence, they extended the hold. Now that we have a home, I am trying to restart, but I have been having trouble reaching customer service for two days. We want to stay with Dish and need assistance with setting up two or possibly three TVs, but we only have one large box accessible as the others are in storage.

When the technician arrived, he disabled our previous antenna and provided us with a remote that couldn't be turned off and was linked to our old remote. Following that, the sound disappeared and was muted. We attempted to restore our previous setup but were unsuccessful as the technician had lost connection to our old antenna. Consequently, we are currently left without any television signal. Our experience was further marred when we decided to cancel the service due to these issues. The individual we spoke to was uncooperative and confrontational, refusing to dispatch a technician to retrieve the equipment. Instead, they threatened us with additional charges if we didn't return all items promptly. Unfortunately, due to my husband's age of 82, he is unable to access the equipment beneath our mobile home or remove the dish from the roof. This has left us, as seniors, in a difficult and distressing situation.

I recently received a flyer for dish service that included a $[redacted] debit card offer. After calling the number provided, [redacted], I spoke with a representative who took my information. Initially informed my credit was good, he then mentioned I would need to pay all equipment costs upfront due to a system issue. Passing me to a supervisor with the same response, he promised to follow up but did not. Upon calling again, a different representative quoted me $[redacted] for Dish installation after reviewing the same details. Feeling unsure, I shared this situation with my boyfriend, a criminal attorney, who suspects potential fraud. He advised verifying the legitimacy of the phone number by contacting Dish directly to prevent identity theft. I attempted to call again today, but the representative abruptly ended the call. The company's handling of the situation seems suspicious, leaving me concerned. I am seeking urgent clarification. Thank you.

It has been brought to my attention that Dish Network, in a breach of contract, has removed several channels, including Fox Network, without consultation. This removal coincides with the return of sports programming after the challenges of the pandemic. It seems that Dish is attempting to leverage this situation for their financial gain. Dish's decision not only violates the terms of our contract but also impacts the services for which I have paid. As a customer, I expect the channels outlined in my agreement to be available. Dish's actions are unacceptable, and I am exploring options to address this issue legally. It is important to uphold the terms of our contract and ensure that both parties adhere to the agreed-upon terms. I refuse to be a passive bystander in this situation and will take the necessary steps to protect my rights as a consumer. Regards, C.

Dear Sir, I recharged online for 3 months on "www.dishtvchannel.com," but my account only shows a 45-day extension. Despite emailing multiple times, I have not received any responses. Please take necessary action. Below are the online recharge details for reference: INVOICE: - Date: 02/10/[redacted] - Merchant TxnRef: [redacted] - Card No: [redacted]0 Bill To: - Name: Ashok Pai - User Email: [redacted] - Mobile: [redacted][redacted] - Country: Oman Description: - Language: NORTH - Free Languages: Kannada - SD Recharge: 3 MONTHS - Paid Channel: HINDI CRICKET = SONY TEN 3 STAR SPORTS 1 HINDI, HINDI ENTERTAINMENT = &TV BINDASS COLORS DISCOVERY JEET MAX 2 SAB SONY SONY MARATHI SONY MAX SONY MIX SONY PAL SONY WAH SONY YAY STAR BHARAT STAR PLUS ZEE TV ZOOM, HINDI MOVIES & NEWS = &PICTURES CNBC AWAAZ MAX 2 MOVIES OK MTV NDTV INDIA NEWS18 INDIA SONY MAX STAR GOLD STAR GOLD SELECT TEZ UTV ACTION UTV MOVIES ZEE ACTION ZEE BOLLYWOOD ZEE BUSINESS ZEE CINEMA ZEE ETC BOLLYWOOD - Amount: $75 - Total Due: $75 Thank you for the recharge. Regards, Ashok Kumar Pai VC # [redacted]0 Email Details: Dear Farooq, My account shows an extension only up to 17th Nov 20 after recharging for 3 months on 2nd October. It should be until 2nd Jan 21. Kindly adjust the switch off date accordingly. Attached are the current account details for your reference. Thanks and Regards, Ashok Kumar Pai

I recently upgraded to a Dish Hopper Receiver. In a conversation with a Dish representative, I was informed I could connect my roof antenna to access local channels. However, during installation, the technician mentioned I would require a specific connector for this setup. I would appreciate guidance on how to proceed with this. I was under the impression, from my phone conversation with your representative, that this connection could be established without any extra equipment. Thank you for your assistance in providing the necessary attachment device free of charge.

I am having difficulties with my remote control. It does not mute or adjust the volume properly, and sometimes I need to remove the battery for a few minutes and put it back to make it work again. I am not familiar with this kind of remote. Could you kindly send me a new remote along with instructions? My local Dish installer is unresponsive to my calls, and contacting Dish directly involves a lengthy wait on the phone. Please confirm receipt of this message. Thank you, B. Pittman.

Many customers experience issues synchronizing shows on multiple TVs when using the Hopper in one room and a Joey in another due to a 1/2 second delay, causing an echo effect and decreasing enjoyment. The noticeable delay can be frustrating, as even a brief pause doesn't function as expected, returning instantly to live TV instead. Addressing this issue by updating the Hopper design to allow for a customizable delay like with pausing could improve customer satisfaction and eliminate synchronization problems.

I have been experiencing issues with my TV for over a week now. First, it randomly interrupts my viewing to announce that the TV will shut down. Then, it prompts me to update my remotes approximately every 4 hours. During the two days we had TV, it would stay on for about 8 hours before shutting down to a black screen. After speaking with three agents, one mentioned that the problem couldn't be fixed remotely and that someone would need to visit to upgrade our remotes. However, no one has come to our house yet.

Dear Zach or Richard, I apologize for the inconvenience caused by the miscommunications regarding my installation appointment. Despite being available and reachable, I received multiple conflicting time updates through text messages from MyDish. Originally scheduled between 8 A.M. and 12 P.M. on Monday, November 9, I received several messages altering the arrival window. This led to me leaving work early and rushing home based on changing schedules. Unfortunately, even after attempts to contact you using the provided phone number, I did not receive a response. In today's age of reliable communication, relying on emails for critical updates seems outdated. I regret the lost work time and the confusion surrounding the appointment. Sincerely, D. Ezell

Hello, I'm Gaynell Smith. My Dish recorder isn't playing back any recordings, whether pre-recorded or recently recorded. I've tried calling and texting for help, but no one has been able to assist. I've done all the troubleshooting myself. I would appreciate it if a technician could come to my home at [redacted] VZ County Road [redacted], Wills Point, TX, to fix the issue. My home phone is [redacted], and I'll be available all day today. I really need to speak to a live person and get this resolved. If I don't hear from you today, I might switch back to Direct TV, as it's been challenging to reach your company. I've provided my account number, 8[redacted] 4[redacted], and today's date, November 18, [redacted]. Even if you can't fix the problem today, please confirm that a technician will visit or talk to me. Thank you. My cell number is [redacted], but I have no signal at home.

Subject: Satellite Dish Issue at [redacted] Eisenhower Drive Pahokee FL To Dish Network, I am writing to report an incident that occurred this morning at [redacted] Eisenhower Drive in Pahokee, FL. One of your technicians visited my neighbor's property to install Dish, but in the process, they mistakenly removed my Direct TV satellite from its pole and used it for the Dish installation at my neighbor's house. I am currently experiencing issues with my internet and TV services, which stopped working after the satellite was removed. I kindly request that you come to my residence and remove your Dish satellite from my pole, returning my Direct TV satellite to its original place. If my original satellite cannot be located and reinstalled, I may incur charges from Direct TV for a new installation, which I expect Dish Network to cover. Please contact Direct TV at 1-[redacted] to discuss this matter further if needed. You can reach me at [redacted] if you require any further information or assistance. Thank you, Jacquetta Hendrix

I am currently staying at a hotel that offers Dish TV services and I am quite concerned to learn that by 6:00 pm tonight, I might lose access to WGN channels in my programming. This seems to be a recurring issue with Dish as I recall a similar situation back in [redacted]. It is crucial for me to have access to the top Chicago news teams for the duration of my stay until I secure my apartment. Experiencing this problem again makes me apprehensive about subscribing to Dish for our new place. I urge Dish to reconsider and ensure that WGN remains available while resolving this issue.