DISH Customer Service Issues

I need to inform the technicians that my phone is currently not working, so they are unable to contact me before coming to bury the satellite line tomorrow. I will be available at home all day. To reach my house, head to Rt 39 West in Huntersville, WV, and turn onto Beaver Creek Rd. Travel approximately 5 miles until you see the Watoga Woods sign on the right side of the road. Then, the next left lane going up the hill is my driveway, located between the cedarsided house and the old church. You can identify my house by the black Dodge Journey parked outside. As a result of my phone service being down, please instruct the technicians to follow the directions provided to the installers for locating my address. They may need to contact the local post office for assistance in locating my residence. Thank you.

I am experiencing issues with my Dish receiver. I unplugged it to move my shelves and now it's stuck on a black screen with "starting up [redacted]." I have tried unplugging and resetting both the hopper and Joey, but the problem persists. After a frustrating 53-minute hold with Dish customer support, I was disconnected after being transferred. This has been going on for 6 hours and it's causing a lot of frustration. Any assistance would be greatly appreciated. Thank you.

I wish to notify you that I have made all payments according to my contract dated 7/14/18. Despite fulfilling my obligations, DISH has not upheld their end of the agreement. The channels and prices I agreed to on 6/18/18 with a two-year guaranteed rate have not been consistently provided, both in terms of channels and pricing. In my discussions with Melissa on 6/18/18, Patricia on 7/12/18, and Lewis on 7/15/18, all confirmed the package and pricing. However, when I called on 1/28/19 due to numerous changes, I was informed I had the Silver Plan, which I did not sign up for. The customer service representative assured me they would fix the account, but I am unsure if this has been done. If DISH is unwilling to honor their customer contract or the information provided by their staff, I will be forced to seek services elsewhere. I prefer to do business with an ethical company that values both its employees and customers. I recently mailed a letter outlining these concerns via USPS two weeks ago, but have not received a response. I anticipate your feedback and will consider switching providers if this matter remains unresolved. Best regards, Sharon B.

We've had Dish for some time now. A year or two ago, we became eligible for OTA channels. However, over the past year, these channels have been pixelating a lot, even in good weather. The sound cuts out or the shows go into slow motion frequently. To address this, we had them set us up directly, but it seems that we are still being charged extra for OTA channels that continue to have issues. I'm also curious about when our contract will expire. At the moment, we are unable to have a technician come over as we lack insurance and cannot afford the prices. Thank you.

My favorite comedies are constantly being removed, and I'm tired of infomercials and Roseanne replacing King of Queens. As senior citizens, we don't appreciate our shows being moved, and we're seeing them less and less. I believe there should be a channel dedicated to Mom, King of Queens, The Middle, and Everybody Loves Raymond. Due to this situation and other technical issues, I plan to cancel my Dish subscription by the end of June.

I am noticing an overwhelming number of advertisements for the same product repeatedly, and I wish this could be reduced. Moreover, I do not utilize subscription-based channels like Star, and I would prefer them to be removed. Additionally, there is one TV in my household that is not being used; perhaps discontinuing its service could help minimize my expenses. I have limited knowledge about the "Hopper" feature and I mainly watch news channels and religious programs. My household does not engage in recording TV programs.

I am reaching out to DISH as I have been unable to get in touch with them. My account number is [redacted][redacted]. I would like to request the cancellation of my account ending in [redacted] due to multiple missed installation appointments by your company. I have not received any communication from your company since 6/8. I am extremely dissatisfied and no longer wish to receive your service or have the DISH system installed. Please confirm the cancellation and provide me with a cancellation number. Kind regards, Pedro S. Fonseca.

I am facing an issue with Dish as they are trying to add services instead of canceling them. Despite my numerous attempts to cancel, they kept withdrawing money from my account. I was also concurrently paying for Cox due to a switch in services. To stop the unauthorized charges, I had to resort to cancelling my debit card. I am requesting an immediate halt to any collections and a refund for the charges made post-cancellation. This marks the fifth time this week that I am trying to resolve this matter with Dish, and I find this situation unacceptable and frustrating.

I have been a loyal DISH customer for many years and had no issues until recently. I returned my equipment in [redacted] due to travel, then resumed services in [redacted] with a DVR receiver for two TVs and a new 2-year contract. I finished the contract in [redacted] and accepted a deal for upgraded equipment in exchange for a new 2-year contract. Due to circumstances like COVID-19, the upgrade was delayed until May 16 when technicians installed the new equipment, which turned out not to include DVR capability as promised. The wiring placement at my home was inconvenient and the local TV channels weren't activated. Upon trying to use the DVR feature, I found it was not available on the new equipment. I'm disappointed with the confusion and errors from DISH and expected better service. I request to nullify the contract since it was based on receiving upgraded equipment. Thank you.

When accessing my paid subscriptions using the Roku remote, I used to press TV, then INPUT, which allowed me to easily navigate to my channels. However, recently, I have to select the HDMI input on the TV to access my subscribed channels like Amazon Prime, Netflix, and Pure Flix. While trying to watch a movie on Amazon Prime, after the opening titles, the screen goes black and only menu items like closed captions are visible. Dish customer service mentioned they are not associated with other programs besides Netflix, denying any issue with Dish. As a longtime educator in electronics, I have never faced this problem before. I have experience with DirecTV and have a possible solution, but I seek resolution without any major changes. Contact me at [redacted] to collaborate on resolving this issue swiftly. Eugene P.

I'm looking to access the National Geographic Wild network. I used to watch "The Incredible Dr. Pol" on Hulu, but after a policy change, only old episodes are available. I received a message on my TV to update my account, but I just want to watch the new episodes.

I was very upset by a call I received on Saturday, July 11 around 6:30 PM from a disguised number indicating it was from Christiansburg, Virginia. The caller insisted I needed to upgrade the software on my receiver and pay immediately, or my receiver would become inoperable within days. This approach is problematic for multiple reasons. Consumers should be forewarned about such upgrades so they can plan and budget accordingly. Not everyone has extra funds readily available. Furthermore, the call interrupted my dinner after a long workday, with no apologies. Initially promised to be a short call, it lasted 40 minutes. The caller, who claimed to be a supervisor, attempted to justify it by mentioning a credit that had apparently expired after previously upgrading to the hopper unit. I was unhappy with the pressure to pay immediately or send a check the following Monday, especially considering there are alternative TV services like Direct Tv, offering packages starting at $69.99, significantly less than my current $[redacted] monthly bill even with the credit. Such coercive tactics from a service I have been loyal to for nearly two decades are unacceptable, and I am now exploring other options.

Subject: Issue with Dish TV Promotional Offer Dear Dish Customer Service, I am writing to address an issue with a Dish TV promotional offer I recently signed up for. On May 16, [redacted], I purchased a contract from a door-to-door salesman who claimed to represent Dish TV. The promotional plan included a $[redacted] buyout check and a $[redacted] Visa Gift Card, which I have yet to receive, well beyond the 6-8 week timeframe promised. I have contacted Dish customer service and was informed that the promotional gifts were not noted on my account, and I was directed to contact Calibersmart, the company the salesman supposedly worked for. However, my attempts to reach them have been unsuccessful as their phone menu requires a passcode I was never provided with. The salesman, Germain Salinas, has been unresponsive and unhelpful when I tried to reach out to him directly. I feel misled and deceived by the misrepresentation of the promotional deal, especially since everything I signed had the Dish logo on it, and the salesman portrayed himself as a Dish representative. As a loyal customer, I urge Dish to take responsibility and ensure that this matter is resolved promptly. I have already incurred additional expenses by using a credit card to pay off my previous TV contract due to the promised buyout not being fulfilled. Please address this issue and honor the terms of the promotional offer as presented to me. Thank you for your attention to this matter. Sincerely, Stephen L. Smith

Dear Sir or Madam, I have been a long-time subscriber to several channels that I have paid for over the years. Recently, these channels have been devoid of any content. Channels like the NFL Network, sports conferences, were all removed from my package. Despite purchasing a special package for these channels, most disappeared even before the pandemic, with many missing by the end of September [redacted]. My bill, however, has not decreased, leaving me dissatisfied. My wife, a devoted Big 10 fan, and I are missing out on our favorite programming like FS1 and FS2 due to these disputes. I am paying $[redacted].32 monthly through autopay, yet we only find ourselves watching local news and the Today show from Albuquerque NM. If there are ongoing contract issues affecting these channels, I believe we should not be charged until these disputes are resolved. Looking forward to hearing from you. Thank you, M. Hofacket Deming, NM [redacted]

A few months ago, I contacted someone from the company to pause my plan because I was homeless and hadn't been using the service. Recently, due to hardships with covid, I'm on the verge of losing my place. I received a call from a female employee saying I owe over $[redacted], which I never received notice of. I consistently pay $5 when I check. The woman was rude and demanding payment, despite my explanation. I want to file a complaint and end this contract my grandfather pays for, even though I haven't used it in years. If you charged my grandfather without my consent, I will seek legal action for theft.

Approximately 4 weeks ago, I reached out regarding my Dish Outdoors TV transitioning from HD to SD. Following your advice, I contacted Johnsons Communications in Knoxville, Iowa, where I was informed they do not service these types of issues as Dish TV often causes them problems. I then contacted The Satellite Guy in Oskaloosa, Iowa. After troubleshooting over the phone, they identified a faulty LNB and promised to follow up within two days. However, after a week went by, I contacted them, only to be informed they were occupied with another project before addressing my concern. It has now been two weeks without any updates. It appears the referrals provided may not be equipped to handle the required repairs or prioritize sales over service. Before investing in a new Traveler dish, valued at $2,[redacted] for my RV, I am considering switching to DirecTV. I am seeking guidance on alternative solutions.

Living in a rural area has its challenges, especially when it comes to television service. Having been a Dish subscriber for over two years, it has been disappointing to lose access to channels like HBO and local channel KBZK due to price disputes. Missing out on favorite shows like "Game of Thrones" and "Jeopardy" has been frustrating. Despite paying the same rate, it feels unfair to not receive the content we enjoy. The lack of control over the channel lineup and the quality of On Demand movies has been disheartening. Customers should be able to customize their entertainment options based on their preferences. Especially during these uncertain times, access to enjoyable programming is essential for many homebound individuals. Considering the limited choices for satellite providers in rural areas, finding an alternative seems challenging but necessary. It's important for service providers to prioritize customer needs and input when making decisions about programming. Hopefully, we can find a solution that better aligns with our viewing interests and expectations.

I have recently cancelled my Dish service on August 3, [redacted], with cancellation confirmation number #[redacted]. I switched to a streaming device but now regret my decision and wish to return to Dish. I have not returned any of the equipment, only disconnected the cables. I'm interested in reactivating my Dish service and possibly opting for a less expensive package than the one I had before. As a senior looking to save money, I hope to find a solution that suits my budget while enjoying the services provided by Dish.

My NBC provider, WPXI, has been withdrawn from Dish due to a lack of agreement, resulting in no NBC. I have noticed that some of my neighbors, who are also Dish customers, have WJAC as their NBC station, which is much closer to our location at only 6 miles away compared to WPXI in Pittsburgh, which is over 60 miles away. I require NBC and have contacted our local Dish installer who mentioned the need for an agreement. Since this issue started on July 24, it has become unacceptable, and action must be taken promptly.

I recently purchased Dish TV service with local channels, specifically for Fox local network. Despite paying extra for this service, I have not been receiving Fox local news. I am extremely disappointed in this situation and feel like I am being scammed by being charged for a service I am not receiving. I am considering canceling my Dish subscription if this is not resolved promptly. I believe I am entitled to a rebate for the missing channels and either a reconnection of Fox or cancellation of my contract. I want this matter resolved quickly without excuses regarding additional charges. Please contact me at [redacted] to discuss how we can address this issue. I will wait for a response for three days before proceeding with canceling my service.