DHL Express Customer Service Issues

I sent important documents to Germany via Priority Mail and the tracking shows they reached Berlin on May 3rd, but have not been delivered. The tracking number is CH[redacted]97US. My nephew contacted Deutsche Post DHL and was informed that an investigation must be initiated by the US Postal Service. I am seeking assistance in locating the documents or advice on the appropriate steps to take.

I need to update the delivery address for my order to [redacted] Charles St, Linden, [redacted]. Hi, I wanted to check if the DHL Express matter has been resolved. Are you all good now? If resolved: [redacted] If not, still need assistance: [redacted] We're here to help get this sorted out, so please update us on the status. Thanks, The GetHuman Team PS: You can adjust notifications by revisiting your issue with the provided links and selecting Edit. Just to note, my current address is not registered with Victoria's Secret.

Hello, my name is Liba Vitaly. On August 6, I sent a package to Germany with tracking number CL[redacted]45RU. The parcel was transferred to DHL on August 14 for delivery. As of September 9, I have not received any updates on the location or delivery status of my package. I am concerned it may be lost. Can you please provide me with information on its current whereabouts and estimated delivery date? Thank you for your assistance.

I received a package from a friend via DHL with tracking number CY[redacted]11DE. The correct address is for Mr. Bill Mia at [redacted] Main Road, Gran Couva, Trinidad, West Indies. When I tracked the package, it showed that it had been sent to the postal service in India instead of the Caribbean. It appears that there was a misunderstanding at DHL, where West Indies was interpreted as India. To avoid confusion with towns named Trinidad in the USA, it's important to include West Indies in the address. Can you please assist me in resolving this issue? Thank you for your help. Regards, B. Mia.

My package with tracking number [redacted] made it to Cebu from the UK after two stops in just two days. Unfortunately, it seems to be stuck there now. I received notifications on Saturday and Monday, but nothing today, Tuesday. The delivery date of the 12th to 14th won't work for me, I need it on Thursday or Friday. The parcel weighs 8 kilograms and the value is [redacted] pesos, well within the acceptable limits. It has already passed through customs in the UK, Germany, and Hong Kong. Please expedite the delivery today. I also have another package with tracking number [redacted] that left Germany and should arrive in Cebu around the 7th of December. Any assistance in expediting this delivery would be greatly appreciated. Thank you, Ian.

I have been in contact with a customer service representative regarding the delivery of my package. Initially, they informed me it would arrive on the 9th. However, they later rescheduled it for the 12th due to it being stuck in Cincinnati. The tracking number is [redacted], and my [redacted]-pound package seems to be missing. Despite requesting to speak with a manager for clarity, no progress has been made. Promised callbacks have not been received, and this issue remains unresolved. I kindly request a call from someone to assist in resolving this matter.

Hello, I wanted to share an unsettling experience my mother and nephew had around 4:00 or 4:30 at a playground near my father's work. They were stalked by someone who works at DHL. Despite feeling unwell and not being there, I was deeply concerned. The individual made their stalking behavior very obvious by circling around multiple times, parking at the playground, and watching them. My nephew is just 4 years old, and my mother is unwell, adding to the distress of the situation. Fortunately, after my mother took photos and videos of the stalker and pretended to call the authorities, he left. It's unclear what his intentions were, but I am relieved they are safe. I feel it's important to alert others with young family members to be cautious. Stay safe and consider having self-defense items like mace or a knife. Wishing everyone a peaceful night. (I will provide an update with the photos and videos soon.)

A DHL employee made false accusations on Christmas Eve, which deeply upset my family and me. Could you please advise me on where to report this employee using his DHL ID? Those who work for DHL should uphold company standards and not engage in such behavior. Our entire community feels the same way. I want to bring attention to his actions, as such mistreatment is unacceptable, particularly during the holiday season.

My package has been continuously delayed, going from LA to SF and back to LA. However, I have received information that it is now in Ontario. Despite being assured of a Friday delivery on December 23, [redacted], this did not occur. Currently, there seems to be no response from DHL Express customer service regarding the status of my parcel. The tracking number is [redacted]10. I am eager to find out the expected delivery date. Thank you, Marilyn A. Wright.

I was charged by Alpilean-29 for 9 bottles of Apilean-29 from their website. I had ordered 3 bottles, which I charged to my credit card and paid through ClickBank. My credit card company posted the charges for the 9 bottles, which are being disputed. Alpilean mentioned that they would refund me $[redacted] for the 9 bottles if I refuse delivery from DHL. I won't be home to accept the package, and no authorized adult will be available to receive it. If DHL delivers without proof of acceptance, how can I return the unopened package for a guaranteed refund? Despite reaching out to Apilean and ClickBank, I haven't received a response. Can I bring the unaccepted package to a DHL drop-off location without extra charges, ensuring the return of the 9 bottles for a refund?

I purchased 3 bottles of Alpilean-29 from their website. Upon checkout, I was offered 9 bottles for $[redacted], which I declined. However, I was charged for the 9 bottles as if I had accepted the offer. My Bank of America credit card shows the pending charge, and I have reported it to the fraud division. They mentioned that they would address it once the charge is posted. I have also contacted DHL regarding returning the unopened package, but I haven't received clear instructions on how to proceed if no one is home to refuse delivery. I am concerned about potential fraud as I've come across similar complaints online. The continuous pop-up offers for more bottles at discounted rates after my initial purchase raises suspicions. I declined these offers but was still charged for additional bottles. This situation leads me to believe there might be a deceptive scheme at play to prevent refunds for unordered products.

Good day, I placed an order with the Cayman office last week, and they mentioned that customs flagged it for inspection on Tuesday or Wednesday. They assured me that I would receive it by Tuesday, but when I checked on Wednesday, customs still had it for inspection. Today (Friday), I asked for the invoice from MyMalls and eBay. They claimed it was loaded on their form, but it hadn't been. I visited customs, and they said they flagged it but had completed their part. My information was on the DHL form, and they printed it for me. Upon returning, they said someone would pull it today. This service has been the slowest and most incompetent I have ever encountered. I will do my best not to use this service again. The wait for a package over a week is unacceptable.

On January 25th, DHL visited my home, but despite my clear instructions on the storm door to ring the doorbell, the driver knocked instead and left a missed delivery card. Despite having the porch light on and being hard of hearing, I could not receive the package. The driver claimed to have attempted deliveries on January 26th and 27th, but they never showed up. I've reached out multiple times to no avail. The $[redacted] package is now missing, and I feel frustrated by the situation. I advise against using DHL due to this experience.

I spoke to a representative yesterday. I just want to confirm the status of my package scheduled for delivery today. The delivery person claimed I wasn't at my address, although I've been present there for two consecutive days. The first delivery went smoothly, and on the tracking map, I could see the delivery person was just five minutes away from my house but didn't show up. My house is on a dirt road surrounded by other residences, making it easy to find. I was informed that a request would be made for delivery yesterday or today, yet my tracking information lacks a specific delivery date. I'm concerned that the delivery person is mishandling my package by falsely stating attempts were made to deliver. I recognize the challenges of delivery schedules, but it's unacceptable to inaccurately mark deliveries when we are actively present at the location.

Hello, I paid via DHL Express and received my Waybill. I ordered a birth certificate from PSA Serbilis, but I need a Piece number and Confirmation number from the DHL Waybill to make a payment. However, I can't locate the Confirmation number, only the Piece number. I selected a shipment for April 11, [redacted], which is today, and I'm worried I might not receive anything. Please contact me at your earliest convenience. Thank you and have a great day!

We sent documents via DHL on April 6th with AWB number [redacted]. The packet arrived in the USA on April 9th but has been in the possession of a third-party agent since April 10th. These documents are crucial for clearing the shipment, which is under a Letter of Credit (LC). Without them, the customer will face demurrage charges, which we are liable for. It's urgent that we resolve this issue promptly to avoid any further complications. Your assistance in expediting this matter is greatly appreciated.

Regarding DHL Tracking # [redacted], I am expecting a package from Lithuania. DHL informed me that they attempted delivery on May 23, [redacted], but noted "no response." This morning, I contacted a representative and provided a gate number as requested. I was assured the information would be passed to the driver for delivery today. However, upon checking the latest update, it shows another failed delivery attempt at 1:33. My frustration is increasing. I am seeking assistance. Thank you.

I ordered a piece of spa equipment from Switzerland, scheduled to arrive last Thursday, May 17th. The driver claimed the address read "Oakland" instead of "Oakley," which I find hard to believe as I confirmed my address when I paid through my PayPal account. After making the correction, I was informed the delivery would be delayed until Tuesday the 23rd. However, the item did not arrive as promised. It is now Wednesday the 24th, and I have not received any further updates, contacts, or a support number to address this issue. I am extremely dissatisfied as I had to postpone appointments with my clients who were counting on the equipment. This situation is causing me great frustration and inconvenience.

I am extremely dissatisfied with the service I received from your company. My equipment was mistakenly taken to the wrong city when the correct destination was Oakley and not Oakland, despite the zip code being accurate. Following this error, I was wrongly informed I would have to wait an additional 6 days for the correct delivery, covering just a 40-mile distance. The address was eventually corrected, with the promised delivery date passing without receiving my equipment as assured. There has been a lack of communication as today is the 24th, and I have yet to hear anything. This neglect has caused me to lose business, as the valuable $[redacted] piece of equipment is still missing. I urgently require someone from the company to contact me to address this situation promptly.

Subject: Failed DHL Delivery Notification Dear Customer, We regret to inform you that our delivery attempt on January 13, [redacted], at 6:10 AM was unsuccessful due to the absence of any recipient at the provided address. A notification has been automatically generated regarding this failed delivery. Your package, with Label Number DHL [redacted]64AA, is expected to be delivered by January 16, [redacted], through our Package Services with Delivery Confirmation. If the parcel is not rescheduled for delivery or collected within 72 hours, it will be returned to the sender. Please refer to the enclosed file for more detailed information. Thank you for choosing DHL. Best regards, DHL Customer Service