Comcast Customer Service Issues

During my previous call with Comcast, I was informed that $[redacted] would be removed from my bill. However, the amount is still appearing on my recent statement. I would appreciate clarification on the correct balance excluding this adjustment. Furthermore, my cable service has been experiencing issues for a week, allowing me to watch only short snippets every couple of hours. Can I receive compensation for the days when the service was disrupted? Thank you.

Our internet service has been very unreliable lately. We lose connection frequently, especially with apps we use to monitor our son. We've been struggling to get this issue resolved but nothing has worked so far, despite troubleshooting. We experienced decent service for one day, but the problem has persisted for nearly two weeks. It's frustrating to pay for a service that we can't rely on.

I am a Comcast customer and usually pay $65 on the 22nd through auto-pay, which typically processes on the 23rd. This month, my payment was withdrawn on the 1st, causing my account to go into the negative due to other scheduled payments. I am displeased with this change without my consent, resulting in fees. I have never encountered this issue with my bank before. I am dissatisfied with the current service and am considering canceling my account. I hope to learn more about the cancellation process without incurring any additional costs and request the immediate deactivation of auto-pay.

I have been patiently waiting over two months for Comcast to bury the cable they installed at my residence. Despite having technicians out twice already, the first tech misplaced the cable, and the second tech mentioned the ticket was lost. A new cable was put in place by the second tech, but it has been a month since then with no progress on burying it. At 79 years old and unable to mow my lawn, I am concerned about accidentally damaging the cable if I hire someone to help with the yard work. I've been moving the cable around to mow but can't continue due to health issues. How can I expedite the process of getting the cable buried, or should I consider switching to another provider? Thank you for your assistance. E. H.

It is frustrating not being able to speak with a representative directly. I signed up for affordable internet due to my disability, but was unaware of the additional cable line requirement. The $[redacted] fee for installation is not feasible for me. I am considering returning the equipment and not paying the bill. I would appreciate guidance on the equipment return process.

I paid my internet bill for the period of 7/22 - 8/21 on 7/11. When I decided to cancel my service, I was informed by an agent that I could do so until Aug 21. I inquired about not owing anything if I cancelled by the 14th as the service had been prepaid. I visited the store last week to cancel but was directed to call a number for assistance. The agent mentioned the possibility of a new promotional rate or a refund if I still chose to cancel. After exploring the options, I decided to cancel the service as the offered promotions were not feasible for me. Despite being assured by two store agents that I was paid up to Aug 21, I went to update my new card for the refund. However, there was confusion over the payment made on 7/11 which they claimed was for June July, contradicting my prepaid and automatic payment setup. The manager intervened and offered to settle the matter, suggesting a mutual agreement. I cancelled the service on August 1st and am now seeking a refund. I've consulted my bank as well but wish to handle this matter amicably.

I recently paid my bill, but it was returned to a different checking account that doesn't belong to me. Late charges and additional fees were added, despite me paying on time for over 2 years without any issues. This situation has made it difficult for me to pay. I may have to switch to another company, even though I was satisfied with this one. The same issue occurred with my phone bill, but after speaking with a manager, she promised to remove all charges. I need assistance in proving that I made a payment of $[redacted], which used to be $56 with APC. Additionally, I was switched to a more expensive plan without my consent, while I initially started with a $10 plan. I am looking for a more affordable internet and phone service plan.

Your chat system is malfunctioning, providing repetitive answers and failing to address my queries. The automated system disconnects abruptly, while live agents leave me on hold extensively prior to assistance. I am dissatisfied with the $12.25 charge for canceling phone service. My contract is almost up, and I need compelling reasons to renew with your company and continue using your services. Thank you, Mike H. [redacted] P.S. Please avoid apologies and focus on providing practical solutions promptly.

I am experiencing billing issues with my account. My name is Susanna Tucker, not Shelby, and my address is [redacted] Hammond Boulevard, Jacksonville, Florida. I am on disability, and my monthly bill is supposed to be $10, not $60 or $5 as I have been told. Despite paying $10 last night and being promised my internet would be connected within 2 hours by a manager, it has been 9 hours with no connection. I am frustrated by the lack of clarity in my bill and the customer service experience.

I received a voicemail that might be a scam from what seems to be Comcast. The message mentioned a 50% discount offer on my Xfinity account expiring today. They provided a number to call back, but I am unsure about this offer as it is the first time I am hearing about it. We have multiple accounts with Comcast for internet, cable, and mobile services, so I am not sure which account the offer is for. We were thinking about canceling our services, but this discount could make us reconsider. However, I am skeptical about the legitimacy of this offer.

I'm contacting regarding my Xfinity account. Despite being assured by Madan from the Xfinity assistant team that my billing issue was resolved, I am once again facing an erroneous charge on my recent invoice. The agreed-upon amount for the past several months has been $85.84, but I am being charged $[redacted].84. I've had to address this discrepancy every month, and I would like this to be the final time. My account number ends in [redacted]. My name is Dennis Chavez and you can reach me at [redacted]. Thank you.

I experienced ongoing issues with Xfinity's billing, including incorrect charges, failure to apply credits, and poor customer service. Despite having Automatic Payment Credit (ACP) supposed to go towards my mobile bill, the credits were not consistently applied. The billing inaccuracies resulted in inflated bills, charges for unused services, and difficulties in getting refunds for canceled items. Dealing with the customer representatives was frustrating as there was a lack of continuity between calls, requiring me to repeat information each time. Some representatives were rude and unhelpful, leading to a situation where I was overcharged and faced with a hefty bill. Despite requesting to speak to a supervisor, I was denied and poorly treated by an uncooperative representative. The final bill included charges for services I didn't use and a phone handset that stopped working. I refuse to pay the unjust amount and expect Xfinity to rectify the situation by backdating credits from the ACP I've had for a year. If this matter is not resolved, I am considering switching my service provider.

I recently spoke with HP regarding my printer connectivity issues. They have provided me with a list of settings that need to be checked by my internet provider, Comcast. I am in need of live assistance to resolve this secondary security filtering problem preventing my printer from connecting to the internet. I urgently need my printer to work and it seems that Comcast is causing the problem. I kindly request for the necessary settings to be adjusted to allow my printer to connect successfully as it is listed as a device but is facing connectivity issues. Your help in resolving this matter would be greatly appreciated.

I keep receiving ads in the mail for my husband's side business, but you send them to me instead of him, and our name is misspelled. How can I stop receiving this mail as we are not interested? We already have TV and internet service with another company. Why would we consider switching to a company that can't even get our name right? I am using a spam filter email account, so I will block you if the mail continues. Please take note of this. Thank you.

Filling in the details above will generate a public page summarizing my issue, which can be shared with Comcast and other customers for assistance. It eliminates the need to repeatedly type out the problem. Once resolved, I can also share the solution on the page. This collaborative approach can help future customers facing similar issues. Links will be sent to my email to edit or remove the public page.

Hello, I need to cancel my father's Comcast or Xfinity television service as he passed away on August 9, [redacted]. His phone number, [redacted], has been disconnected. The service was located at [redacted] E. Holly Street, Jesup, GA [redacted]. I am having difficulty canceling as the system does not recognize my father's zip code or phone number. Thank you very much. - Adrienne Davis

I could understand if it was out yesterday due to the storm, but not today. I pay over $[redacted] per month, and a quarter of the time the service is down. It's frustrating that no one will speak with me, and I'm not receiving the service I'm paying for. I've been with Comcast for 30 years, and I'm considering switching providers because of this ongoing issue. It's essential to me to be able to communicate with a live customer service representative to address these concerns promptly.

I lost the Wi-Fi signal to my Xfinity modem at around 8:00 pm on September 2, [redacted], and as of now, 3:15 pm on September 3, [redacted], the issue remains unresolved. Approximately 85% of my house relies on Wi-Fi. Despite receiving two texts from Xfinity mentioning that they are actively working on fixing the problem, there hasn't been any progress since yesterday. I pay $[redacted] annually for this service, and having no Wi-Fi on a holiday Sunday is incredibly frustrating. Along with over [redacted] other affected customers, I am disappointed by the delay in restoring the service. Best, R. Sharples

My service got canceled because of non-payment, and I was charged an equipment fee. I reached out over a year ago to end my service, but it appears it was not canceled, and no one mentioned returning the equipment. I now have a bill for over $[redacted], and despite canceling Xfinity Mobile, I'm still being charged for my watch, which was already paid for in full. I should not be billed for the watch at $11 per month for the months since canceling Xfinity Mobile.

I am seeking information regarding the upgrade process for my Target card. I recently paid for a 5-month advance upgrade with a Target Gift card purchase, totaling $[redacted]. I was promised a reduced bill of $[redacted] per month for two years with this payment. I have a payment code and a dedicated number to make the payment. Additionally, I was informed that I would receive a Debit card with $[redacted] for any purchases. However, after making a payment of $[redacted].86 on September 8, [redacted], I expected a credit of $[redacted] on my bill due to the advance payment. I would appreciate speaking to a representative to address this matter further.