Comcast Customer Service Issues

Working from home, reliable internet is crucial. I've experienced numerous outages in the past year, costing me a full day's work. This is jeopardizing my job. Urgently seeking management to address this. Compensation needed, willing to cancel service with waived fees if not resolved. Contact needed via call or email promptly. Situation is critical.

I returned my equipment on August 27, [redacted], and have the receipt from UPS store number [redacted]. The tracking number is 1Z8846V[redacted]0. I keep receiving emails threatening charges for unreturned equipment. I have tried online and telephone assistance, but my closed account prevents the automated system from helping me. I urgently need a human to assist me in resolving this matter.

I am unsure of my Xfinity account number. I reside at 0 N [redacted] Preserve Court in Winfield, Illinois. You can reach me at [redacted]. My concern is the unexpected increase of $[redacted] on my bill. I recently spoke with a representative to cancel a mistakenly ordered service, but instead of it being removed, my bill increased. I am requesting a correction to this billing error.

I am experiencing slow internet speeds. My subscribed speed is 1.2 Gig. I contacted two agents recently regarding issues with my flex box and slow internet. A new flex box was sent to me unnecessarily as the problem was fixed, but I am still experiencing slow speeds. They mentioned sending a new modem, but I am puzzled as to why a new flex box was sent initially. This is the third time I have reached out in 48 hours. I am contemplating canceling my service due to these ongoing problems.

For the past 6 months, I have been struggling to obtain service at [redacted] Dewey Drive. Xfinity is available at this address in Murrayville, but despite having construction permits and cable installed by Jackson EMC, my account does not qualify for service. I have been unable to order service due to this issue, and despite reaching out for help over the phone, the problem remains unresolved. Installer Zakk Banks helped me get the cable set up, but I am still unable to become a customer. I would appreciate it if the necessary paperwork could be fixed promptly so that I can finally sign up for service.

I previously made a $50 payment to restore my service, as per our agreement from Thursday, 12/30/[redacted]. However, my service was disconnected again for non-payment on Sunday, 1/2/[redacted]. Despite changing my payment date to 1/12/[redacted] as instructed, my service was shut off once more. I am currently facing financial difficulties due to the loss of my husband and job last fall, and starting a new job soon. I urgently need my internet to work and pay my bills. I kindly request that you honor the payment arrangement we agreed upon, keep my service on, and allow me to fulfill my payment obligations over time. Restoring and maintaining my service is crucial for me to generate income. I have been a loyal customer for many years and I trust that you will address this matter promptly.

On Christmas Eve, I encountered issues accessing my email. Despite using my usual password, the system rejected it, causing distress. I opted to address the problem post-holiday. Upon doing so, I found I needed to alter my email settings for security and two-step verification, leading me through several steps. After providing a new email address, not associated with Comcast, I received a 5-digit verification code. Next, I was prompted to change my email password, although I was confident my prior password was accurate. Frustratingly, even after entering a new password, the system rejected it. I feel overwhelmed and anxious about this situation, hoping for human assistance. As loyal Comcast customers, we rely on your support to resolve this matter.

I recently received a notification from my credit app about a collection agency being added to my account related to Comcast. Despite contacting Comcast through their Live text service, I couldn't verify any delinquent account under my name. I also tried reaching out to the collection agency via phone but was unable to speak to a representative. The disputed amount is $[redacted].00, although my Xfinity account is on autopay and is in good standing. I am perplexed by this situation as I haven't received any prior notice regarding a delinquent bill from Comcast or the collection agency. I seek clarification on whether Comcast actually sent my account to collections and what the alleged debt is for.

I am experiencing an issue with Xfinity regarding unauthorized charges to my private account. I have already addressed this matter in October, November, and December following my recovery from surgery. I am requesting to speak to a knowledgeable manager, not just a representative answering the phone. It is concerning to overhear personal conversations in the background while discussing sensitive information. I expect professionalism and understanding from the staff assisting me. Receiving a bill of $[redacted] does not accurately reflect the services I have received, as additional amounts of $43 and $[redacted] were deducted. This totals $[redacted] taken out of my account without clear explanation. The total bill of $[redacted] for phone, internet, and cable services for one month seems excessive. I urgently request a prompt callback from Xfinity as this situation is frustrating. It is important for companies to treat both customers and employees fairly to uphold a good reputation. Kindly contact me at [redacted] within the next 10 minutes. Thank you.

I have encountered a similar issue. Even though I am not a customer of Xfinity, the connection box is located in my backyard since my neighbor uses their services. Over the past two months, Xfinity technicians have come to my property 5-7 times to fix my neighbor's system. They have been accessing my backyard through a gate in my wooden fence. Initially, I had to let them in myself, but afterward, they just knocked on my door for permission. Although they have not returned for over a month now, I recently found out that my dog had escaped through the damaged gate they left behind. The Xfinity repairmen had forced the gate inward, breaking the latch and damaging parts of the fence. The gate is designed to swing outward, but they pushed it inward, causing extensive damage. Despite the issue, they didn't notify me or my neighbor about the damage. I am seeking advice on how to contact Xfinity about this matter without enduring long wait times on the phone.

I signed up for Comcast Business Service for my home office back in May [redacted]. However, I have been mistakenly billed for both residential and business services, costing me over $[redacted] a month. I reached out to both companies, but as of January 12, [redacted], no progress has been made despite tickets being created. It's now January 20, [redacted], and I'm still waiting for a follow-up call, though I have received multiple text messages from them.

I recently signed up for Internet Essentials. I used to have Xfinity until October 5th, [redacted], before switching to another provider when I moved. Wanting to give Internet Essentials a try, I visited the local Xfinity store. They instructed me to call a specific number as part of the government program setup. After doing so, I received a text to collect the modem from the store on the same day. However, when following the link given to set up the modem, the system showed my old address and didn't recognize my number. Despite multiple visits to the store and several attempts online and on calls, I have yet to resolve this issue. It's frustrating to encounter these obstacles after being promised accessible service. I urge the provider to address and resolve this matter promptly. Thank you. --Crystal D.

I have been a customer of Xfinity for nearly 3 months, using their Internet and mobile services. While my home internet works fine, I have been experiencing serious issues with my mobile service from the beginning. Despite trying various troubleshooting steps with Apple and even getting a replacement iPhone 12, the problem persists. When reaching out to Xfinity Customer Service, I have encountered difficulties in getting a resolution. Each time I contact them, I am transferred to different support representatives who sound scripted and insincere. Promises of immediate callback upon disconnection have not been kept, and I have faced multiple instances of dropped calls without any follow-up. Errors like not updating the ICCID number linked to my phone also occurred, causing further frustration. With a background in engineering, I understand the complexities involved but hope to either find a quick solution in-store today or consider cancelling the service altogether.

I recently visited the local Comcast store to set up internet service at my home. The Comcast representative instructed me to call a specific number to activate my internet and cable TV box. Upon calling the number, a recording informed me that I would need to set up the entire box myself and that my email address might change. I found it frustrating that there was no option to speak to a live agent at Comcast for technical support without existing internet service. Given my past negative experiences with Comcast, including difficulties and changes to my email address, I am hesitant to proceed with this setup process or pay for their services. I am considering reporting my 14-year history with Comcast to the BBB due to the lack of customer support and potential email address issues. I am contemplating utilizing their live chat feature for assistance instead.

While hospitalized at the Veterans Administration, my internet was disconnected, impacting my ability to attend important Zoom calls with my doctors and dealing with three recent funerals, including my father passing away from COVID-19. Despite notifying the customer service representative beforehand about my situation, I was denied an extension. As a permanently disabled combat veteran on a fixed income, I simply requested a 7-day grace period to address the financial strain. However, I encountered misinformation and lack of support from the service provider, Xfinity. Now, I urgently require assistance in reconnecting my internet and cable services for upcoming VA meetings and a funeral, as my current financial constraints only allow me to make a partial payment. The prolonged hold times on the phone have further complicated this situation. Your help in resolving this issue promptly would be greatly appreciated. Thank you.

Hello, as a new subscriber, I am seeking clarification regarding the details of my 12-month internet plan with your company. I selected the "60 speed" plan and opted to rent a modem with a booster for my home office, capable of connecting up to 10 devices. However, upon reviewing the invoice, I noticed mention of a 24-month obligation with increasing monthly prices after the initial 12 months. This was not what I understood when signing up, and I wish to confirm that I am only committed to a maximum of 12 months. If ending my subscription after the first year incurs a penalty, I may reconsider continuing with your service. I have attempted to seek clarification through chat but have faced challenges. Please contact me via email at [redacted] or phone at [redacted] before my scheduled installation on Feb 2 from 8-10 a.m. for further information. Thank you, Sheila Finney.

I have been trying to contact customer service for 4 hours today with no luck. Despite multiple attempts over 4 weeks, my cable service is not working properly. I have spoken to representatives five times, and each experience has been worse than the last. I am paying $[redacted].00 a month for channels that I am unable to access. I am frustrated with the lack of support as I can only reach a recording. How can I schedule a technician to come and fix the issue? I am eager to watch my television, especially for football in English. Please contact me on my cell phone with assistance. Thank you.

Hello, I'm Virginia Watts from [redacted] N. 52nd Street, Philadelphia, PA [redacted]. I called earlier today and spoke with customer service representative CZG from Cincinnati regarding canceling my internet service. I requested a full refund of $75.11, which has been held in my checking account due to monthly deductions. CZG mentioned she could only refund $21.00. Initially, when I mentioned canceling, I was offered discounts to retain me as a Comcast customer. I believe CZG could have directed me to a supervisor or manager for a refund if she was unable to assist. I haven't received a cancellation confirmation email to avoid being charged for the next month. The Comcast customer service experience today was lacking, despite CZG mentioning her years of service. Comcast should improve the training of their employees. Thank you in advance. I still wish to have my service cancelled.

I am assisting my friend in Washington D.C., Steven Herman, with upgrading his internet modem. We replaced his modem with a new Comcast-approved one on the 6th around 1pm EST. However, after trying to upgrade his internet speed to 800MB from 100MB on the 8th, the change did not go through. I am looking to speak to a customer service representative in the USA who is knowledgeable about technical issues to make sure the modem settings, including DNS settings, are correct. I have had no success reaching international customer support and prefer to talk to a human for assistance.

Last October, one of the fiber optic enclosures detached from its cage and landed in my garage. I reported this incident to your help desk, who assured me they would notify the relevant department. Recently, I contacted the 1-[redacted] number displayed at your now-closed Centennial office to follow up. The enclosure is currently stored at [redacted] Ramsgate Terrace in Colorado Springs. If you wish to retrieve it, there's usually someone available at the address. Alternatively, if you no longer require the enclosure, kindly inform me, and I'll handle its disposal. Please contact me at [redacted] if needed. Thank you, John D.