Chime Customer Service Issues

I am currently unable to access my account despite multiple attempts. I recently spoke with a representative who mentioned that an email would be sent within 30 minutes to unlock my account, but I have not received it. Is there an alternative method to verify my identity as my ID seems unclear but it is indeed me? I am willing to provide any necessary information to regain access to my account.

Hello, I'm Rhonda Dion. I am frustrated with the difficulty I've faced trying to unlock my account. Even after following all the steps requested and speaking to various individuals, my account remains locked. Despite my interactions with a live agent and providing necessary information, my account is still inaccessible. I have one final form to submit. This whole process, from the conversation with the live agent to the chat, has not resolved the issue. I am seeking assistance as this situation is causing financial loss and becoming increasingly frustrating. Your prompt help would be greatly appreciated. Thank you.

I have been a Chime account holder for a few years. I typically use it for bill payments, lunches, and gas. Recently, I deposited $[redacted] in three separate cash deposits for a larger purchase. Upon noticing unauthorized charges, I decided to address the issue with the merchant first to potentially avoid getting a new card if they reverse the charges. However, after a few days, Chime emailed me, indicating they closed my account for violating their deposit account agreement. I needed to withdraw the significant sum I deposited but faced issues logging in. When I contacted customer service, they claimed my email was incorrect, despite my insistence. To proceed, I provided a copy of my ID and the last few transaction receipts. Despite my efforts, it has been almost two months with no resolution. While I can access my account via customer service, they won't update my email due to the closed status and lack of details about the violation. I am frustrated by the lack of progress and communication, as well as the inability to retrieve my deposited funds now that the account is closed.

I have been locked out of my account for a few weeks now. Despite multiple attempts through calls, emails, and messages in the last few days, my account remains locked. I have provided them with my updated phone number and numerous identity verification documents, but my account is still inaccessible. The process to reset my password keeps circling back to my old phone number instead of updating it. It has caused me financial losses and affected my business. I recently received a suspicious call from someone claiming to assist me with my account but never received the promised resolution. If the issue is not resolved soon, I will have to close my account and leave a negative review.

I didn't intend to open a Chime account. I received a $[redacted] payment online. When I tried to access the funds, I had to provide personal information to Chime. I've been attempting to contact customer service with no success. I was informed two days ago that my card was sent, and yesterday I was told it was in a green envelope that was delivered. However, I never received it at my door or in my mailbox. This situation is frustrating, and I need it resolved quickly.

Chime unexpectedly closed my account a few months ago and recently sent me a check for the remaining balance. Unfortunately, the check got wet, making it hard to cash. I reached out to request a replacement, but they simply canceled the check. Despite providing proof of my address multiple times, they now requested additional proof. Communication was initially responsive, but after submitting the last piece of requested information, I have not heard back for over two years. The owed amount is substantial, and I am struggling to get a response from their customer service team regarding reissuing a replacement check.

I am Robin R. and I am having trouble accessing my Chime account to check my balance. Recently, I received a $[redacted] payment from my significant other, Angela E., that was intended for her son, Rodney P. Due to transfer issues, the payment ended up in my account. I believe this was an error and would like to resolve the situation promptly. Thank you.

I opened a Chime account back in [redacted] or [redacted], and my first stimulus check was deposited into the account. I had my card sent to [redacted] East Commonwealth Avenue in Fullerton, California, [redacted], but it never arrived. When I moved into a shelter and tried to contact them, they requested my ID, which was not needed to open the account. Now, my money has been sitting in there for a couple of years, and I would like to retrieve it and regain access to my account. I no longer have access to the old phone number or email address associated with the account. My name is Christine J. Dougherty, born on 09/06/[redacted], and the last four digits of my SSN are [redacted]. My active cell phone numbers are [redacted] and [redacted].

I opened an account with Chime about a month ago but never received a card or used the account. Last night, a friend sent me $40 to this inactive account. However, I currently have no plans to activate it. My friend's name showed up on your app now that she has Chime, so she transferred the money assuming it would be okay. I need this money to be transferred to my bank account. Can you assist me with this matter? Thank you and have a nice day.

Hello, I am reaching out regarding my account that I've had for a while. I stopped using it for some time and recently wanted to start using it again. When I attempted to log in, I was informed that my account is currently locked. I suspect that my bank information may have been compromised, resulting in the account closure. Could you please provide me with an update on the process of reopening my account? I have a preference for Chime and would rather not switch to another bank. Thank you, Dontrelle R. Last 4 of SSN - [redacted]

I added money to my Chime account and later discovered it was closed without any notice. Nobody informed me about the closure or requested me to return the card. Despite providing all the requested information, I have not received the $[redacted] refund yet. I tried to use the card for a storage payment, only to find out it was closed. I refuse to surrender the card until I get my money back. I complied with providing all my information but never received any follow-up. After being distracted by a move, I now realize there is still money on the card and need assistance resolving this matter. Please, help me with this issue. Thank you.

On July 7th around 6 pm, I tried to withdraw $20 from an ATM at "THE PUB 1," but it didn't give me the money. I then attempted the withdrawal at a confectionery store's ATM, which also did not dispense the funds despite indicating it did. I have all the ATM receipts as evidence and will photograph them for you. Thank you!

Dear Chime Support, I am Rodney Shane Gordon and I'm having trouble logging into my Chime account via the Android app from the Google Play Store. Here are the details needed to locate my account: - Rodney Gordon - Last 4 of my SSN: [redacted] - Date of Birth: September 19, [redacted] I have attached a picture of my state-issued ID and a photo of me holding the same ID along with a paper showing today's date and time. I would like to update my account with the email address [redacted] and the phone number [redacted] as I no longer have access to the ones currently on my Chime account. Thank you and God Bless, Rodney Shane Gordon

I recently loaded $[redacted] onto my Chime Card, only to find out the card had an expired expiration date. When I tried to check the balance at an ATM, I discovered I couldn't use the funds due to the expired date. I am currently unable to access the Chime app as I don't have the phone or remember the email and phone number associated with it. Despite this, I have the receipt as proof of the fund transfer and am eager to resolve this issue promptly. I need to use these funds for urgent matters. Any assistance you could provide would be greatly appreciated. Thank you for your help. Sincerely, D.C., Jr.

Hi, my SpotMe feature has been deactivated even though I've been with Chime for over four years, maintaining the same job with regular deposits into my account. Lately, I haven't received any deposits for three weeks due to my employer messing up my hours. I've been waiting for the issue to be resolved, which should happen soon. I'm considering switching to Chime as my main bank since my SpotMe was deactivated despite my history of paying it off and receiving regular deposits. Please assist me with this matter.

My name is Tammy Galaviz, and my account number is [redacted]74. I have been in jail since December 7th. While incarcerated, someone stole my card and reset the phone number password. Upon discovering this, I sent a letter requesting no activity on my account. I should have $10,[redacted] as I was in jail for seven months. Unfortunately, due to the changes made by the individual who took my card, I am unable to access assistance as I only have my previous phone number. This card is where my social security check is deposited, and my entire life is dependent on it. Thank you for your attention to this matter.

I am unable to access my account as I have forgotten both my email address and password. The phone number associated with the account is no longer in my possession. My name is Katheryne Bowden, and I have been a Time account holder for approximately five years. I am willing to provide any necessary personal information to regain access to my account. Unfortunately, without knowing the email, password, or current phone number associated with the account, I am unable to log in.

My card expired, and I have been waiting for a new one for over a month. The app stated it was delivered yesterday, but I have not received it yet. I am unable to purchase groceries, gas, or pay my bills as I have no access to my money. I have tried calling, emailing, texting, live chat - anything to reach a live person, but no one has contacted me. I am unable to obtain a temporary card in the interim. Please assist me as soon as possible. I have been without access for over a month.

I'm having trouble accessing my account after losing my phone and email access. I faced a similar issue with Cash App, but after providing upfront verifications, they helped me regain access despite initially unlinking my card by mistake. If the customer support had not untied my chime card, I could have easily logged back into Chime. I can provide details of my Chime card starting with [redacted] and ending in [redacted], CVV [redacted], expiration date 06/26, and my address at [redacted] Red Wolf Run, Atlanta, Georgia, zip code [redacted].

I am experiencing recurring issues with Chime placing a hold on my account each time I try to purchase an airline ticket. Despite multiple attempts and speaking with three customer service representatives, the matter remains unresolved. Their current solution is to have me wait for an unspecified period for an email notification once the block is lifted, which is concerning as the ticket prices are increasing rapidly. To work around this, I am considering withdrawing cash from an ATM to buy the ticket in person at the airport. However, I am unsure if the ATM withdrawal will be successful if my account is still blocked.