CheapOair Customer Service Issues

I am struggling to understand the customer service and accommodations provided by CheapOair. I have been trying to use my future credits from previous flights, but there seems to be confusion about the credits I have available. I initially received a credit of $*** and then another credit of $***.**. Despite my efforts, I have been told I no longer have the $*** credit available. I would like either a refund for the $*** credit I did not use or to book a flight from Dallas-Fort Worth to Phoenix departing on the **th of December and returning around the **st of December. This is urgent as I need to be with my family during an emergency. Please address this issue promptly so I can utilize my credits and make the necessary travel arrangements.

I recently had a family emergency that forced me to leave Brownsville, Texas for Oklahoma City, Oklahoma. My original travel plan was to depart from Brownsville to Dallas Fort Worth, then continue on to Miami, Florida, and finally reach Santo Domingo, Dominican Republic. Due to my current location in Oklahoma City, I am unable to start my journey from Brownsville. I urgently need assistance to rearrange my trip, starting from Dallas Fort Worth to Miami and then to Santo Domingo. Unfortunately, I am facing financial constraints at the moment and cannot afford the necessary changes. Missing my flight from Dallas to Miami would jeopardize my upcoming wedding, which is already incurring significant expenses. Your help in facilitating this adjusted travel plan would be greatly appreciated.

Dear forum members, I need assistance with my current situation. My name is Anyieth, and I have encountered issues with my flight from Bangkok to Addis Ababa, with a final destination of Juba, South Sudan. Although citizens from my country usually receive a visa on arrival, I was not allowed to board the flight due to requiring a visa en route to Juba. I have sought help from Thai Airways and Ethiopian Airways to no avail. I am seeking either a refund for my ticket or a rescheduling of my flight as I have incurred significant costs and need to attend my grandfather's funeral. I purchased the ticket from this forum and would appreciate any guidance on how to proceed. My only alternative currently seems to be deportation. Any suggestions or assistance would be greatly appreciated.

Dear Sir/Madam, I am contacting you regarding my booking #[redacted]7 on Cheapoair.com for British Airways flight [redacted], with airline confirmation PBUDYJ. I made this reservation on November 1, [redacted], for a flight from Salt Lake City, Utah, to Zagreb, Croatia, scheduled for March 29, [redacted]. I have been informed by Cheapoair that a portion of my flight from Dallas Fort Worth to London Heathrow has been cancelled. Cheapoair has offered me a refund, but this cancellation has caused issues since I have already made non-refundable arrangements for car rental and accommodations, and have taken time off work for this trip. I believe there should be alternative routes available to reach London and ultimately Zagreb to fulfill my travel plans. After researching, I have found other British Airways flights that connect through different US or European cities. I trust that an appropriate alternate flight could be arranged in place of the cancelled one. I am eager to receive a prompt response regarding this matter. Sincerely, J. Andelin

I booked a flight yesterday and even though it was confirmed, I did not receive an email to select my seat. Subsequently, I got an email stating concerns about my connection time. I want to cancel the booking and get a full refund to the Visa that was charged. I have also contacted CheapOair via email. Requesting guidance on next steps.

To the supervisor of CheapOair, I am writing to express my dissatisfaction with an experience I had on April 13, [redacted]. I was booking two flights from Allentown, PA to Raleigh Durham, NC for myself and my 90-year-old mom. After the agent mistakenly booked a bus trip instead of a flight, I faced difficulties in resolving the issue. It took speaking to multiple agents over three hours to finally get the tickets switched to a different day. However, the new agent insisted on charging me $60 for the change, despite me expressing that I only had $18 left on my debit card. Feeling distraught, I relented and paid. I believe this was unfair as I shouldn't have to pay for someone else's mistake. I am requesting CheapOair to reimburse the $18 back on my card and consider offering me a complimentary airline ticket for the inconvenience caused. Please contact me at [redacted] or [redacted] at your earliest convenience. Thank you.

I was charged more than expected and I am seeking a refund. I had a concerning experience with CheapOair after booking my flight. A representative contacted me while I was still on the website selecting seats, mentioning two different London airports on my itinerary which could lead to connection issues. I requested to change my itinerary, but I was connected to an agent by phone instead of being able to cancel online. The agent did not inform me about any cancellation or change fees, only mentioning I would need to pay the fare difference. Additionally, the agent altered the departure date without disclosing any agency fees. When I discovered the same original itinerary still available online, I realized that I had been misled. Upon requesting corrections, I was informed of a $75 per ticket change fee, totaling $[redacted]. I was frustrated to learn that the promised 24-hour cancellation period was not honored, and I would face additional fees if I cancelled and rebooked online. This resulted in additional charges on my credit card statement totaling over $[redacted]. I am insisting on a refund of this excess amount, as I only want to pay for the fare difference on the tickets. I possess all necessary documentation, including itinerary details, call records with customer service and billing departments, emails, screenshots of original prices, and my credit card statement. I anticipate a prompt resolution to this matter.

I have tried to contact customer service for the past three days without success. I need assistance with my booked flights and the drop price assurance I paid for. I have noticed price drops on my ticket and would like someone to reach me at [redacted]. I am cautious about sharing my booking details for security reasons. My name is Beverly Smith, scheduled to travel on October 5th, [redacted]. I am looking to inquire about lower fares and changes in pricing that I have observed online. Contacting Frontier on their customer service numbers has been unsuccessful, with long wait times and no answers. I fly with Frontier frequently and would like to know if there are cheaper options available for my booked flights, including baggage fees, return policies, and flight change policies.

Hello, I am writing regarding the refund for your Cathay Pacific flight with booking number [redacted]6. I have inquired with our ticketing and finance teams, and as you have purchased the ticket through a third party, I recommend contacting CheapOair.com for assistance with the refund process. Please be assured that your electronic ticket will be fully refunded due to the misinformation provided by our check-in agent on July 4, [redacted]. Thank you, Bakti Setiariani Airport Department Phone: +62 [redacted] Cathay Pacific Airways Limited

I am reaching out for the second time as I had difficulty getting through on the phone. On July 10th, I had a smooth flight from YLW to SEA with confirmation LWGFAA. However, my connecting flight to PHX, flight [redacted] at 2:55, had numerous delays and a lot of confusion at the gate. Despite being there on time, I missed the flight without any announcement. Due to booking through a third party, Cheapoair, I was informed I couldn't get on standby and had to purchase a new ticket for the next morning at 5:45. I am requesting reimbursement of $[redacted] for the additional ticket due to circumstances beyond my control. For others, the advice is: 1. Avoid using Cheapoair, 2. Consider skipping trip insurance, and 3. Booking directly with the airline like Alaska Air could have prevented this issue.

CheapOair charged my credit card twice after a ticket flight change. During the change, they mentioned that the card was declined, and the $[redacted].00 change fee was put on another card. They stated that the original $[redacted] was credited back to my original card, but United Airlines insists that reservation MP6ZGE is still active. I have requested all open flights to be cancelled and refunded, but the airline says CheapOair must initiate this process. CheapOair claims that all United Air reservations have been cancelled. I guess now I have to wait and possibly pay for a flight I didn't use. This experience has made me hesitant to use budget travel suppliers in the future.

Subject: Feedback on Recent Trip with Sky Express Dear Sir, I am writing to share my experience regarding my recent trip to Kefalonia with Sky Express. On the scheduled date of July 15th, my flight to Athens was initially delayed from 19:00 to 19:25, then further delayed to 21:50 before finally taking off at 22:20. This delay caused me to miss my connecting flight to Cairo with Aegean Airlines, which was scheduled to depart at 23:55. Despite explaining my situation to Sky Express staff at Kefalonia airport, I was directed to resolve the issue at Athens airport. Unfortunately, upon arrival at Athens at 23:15, I was informed by Aegean Airlines that the check-in for my Cairo flight had closed. I visited the Sky Express office where I was advised to handle the situation independently and file a claim for potential reimbursement. They provided me with a document stating that I was entitled to €[redacted] compensation for the delay exceeding 3 hours. Due to the missed flight, I had to purchase new tickets, book a hotel, and arrange transportation which incurred additional expenses. I have submitted all necessary documents to Sky Express but have not received a response to date. Although I understand that you are not directly involved, I wanted to bring this matter to your attention for any possible assistance. Best Regards, Hesham H. Sent from my iPad

Booking number: [redacted]5. My original direct flight to Miami on August 1 got cancelled and was rescheduled as a connecting flight from Atlanta to DCA and then to Miami on August 2. Unfortunately, the connection was also cancelled, leaving me stranded until August 3. To avoid missing my conference, I had to make alternative travel arrangements. I am seeking a refund for the inconvenience. I have been dealing with this issue since my return on August 4-5 and I am disappointed with the lack of customer service provided. Sincerely, Donna.

I made a flight booking for myself and my daughter for August 8, [redacted]. On the day of departure from Jamaica to New Jersey, my bank alerted me to an overdraft of over $[redacted] on my account. Despite receiving multiple booking confirmations from your agent after paying with my card, my bank statement shows an agent fee paid to Cheapoair that was not previously mentioned. I find this situation absurd and am requesting a refund for this unnoticed charge. I feel misinformed and disappointed in this experience, as it was not what I expected from your agency. I am seeking clarification and a resolution to this matter. Sincerely, Ophelia M.

I booked a ticket from Honolulu to Maui (HNL to OGG) for my daughter yesterday at 10 a.m. When my daughter arrived, she was shocked to see that it was a small aircraft with only a few passengers and one engine. There was no indication when booking that this was not a normal commercial flight. She was scared to fly in such a small aircraft with only one engine. She tried to cancel the flight with the lady at the desk two hours before departure and requested a refund from CheapOair, as the ticket was purchased through them. I would appreciate it if you could arrange for the refund to be credited back to the charged credit card. I called the number provided yesterday, but waiting nearly half an hour was too long from overseas in Israel with no answer. Thank you for your understanding. - Hadas S.

My mother booked a flight from Sofia to Minneapolis with 3 connections on your website. However, at the airport, we were only allowed 1 checked bag and 1 small carry-on for an overseas flight instead of the 2 big checked bags and 1 small carry-on that was originally indicated on the booking. This was very distressing as I am pregnant and the situation caused me to nearly faint as we had to repack and leave a suitcase behind. I am seeking clarification on how this discrepancy occurred, as on her previous trip to Europe she was allowed 2 big bags and 1 carry-on. This unexpected turn of events has caused us both stress, health concerns, and financial implications. The booking reservation is under the name BYTTVB, and my mother will be unable to address this matter until her arrival, hence my reaching out on her behalf. Your prompt response to this issue would be greatly appreciated. Thank you in advance. Best regards, ZH.

I made a reservation on August 15 for a trip on October 31 to visit my relative in Nashville. Unfortunately, my relative's wife is undergoing exploratory surgery next week due to the possibility of cancer, so our visit has been canceled. We are saddened by this news and we will not be able to make the trip, losing over $[redacted] in the process. However, this means there are now two vacant seats available for someone else who may have an important trip coming up. The booking reference number is #[redacted]5. I am Pamela Hyde, and my husband, William Hyde, is the other passenger.

On September 22, I tried to purchase a ticket which failed due to issues with my card. I decided not to proceed with this purchase and bought the ticket in cash elsewhere. Now, I received my statement showing the initially failed transaction being charged. I kindly request the cancellation of this transaction with number [redacted]0 as my bank is trying to process the payment. I urgently await your response. Sincerely, Nancy A. regarding an Avianca ticket for December 14.

I am requesting a refund that I have yet to receive, even though it was processed last month. It has been over three months, and despite speaking to multiple representatives, I have not received the promised call backs. I can confirm by checking my records that no refunds have been issued. I am owed over $[redacted]. Please address this issue promptly. The handling of this matter by your company has been unprofessional, and I feel misled. I was mistakenly charged for a flight due to a double booking, and the refund was assured. Kindly rectify this error using the details and the last four digits of my charged credit card that you have on file.

Subject: Assistance Needed with Travel Booking Hello, I am reaching out regarding booking number [redacted]3 for Mrs. P.L. Dias - Santana A. Dias. If any issues arise during our trip, who should we contact for assistance? Additionally, could you please provide detailed information on the $[redacted] travel insurance premium before we decide to purchase it? Your prompt response would be greatly appreciated. Thank you. Best regards, Mr. & Mrs. Dias