Chase Customer Service Issues

I experienced difficulty generating a referral link for my friend despite repeated attempts and verifying my information. After contacting support, I was unsatisfied with the response received as my issue remained unresolved. Consequently, my friend proceeded with signing up without the referral link. The delay in receiving a helpful response, which does not address the initial concern, is frustrating. The prolonged waiting time for assistance, coupled with the limitations of the secure message center, have made the experience unpleasant. I am seeking resolution, specifically the $50 due to me.

I am attempting to wire money from my bank account to an online business. Despite living in Puerto Rico without access to a nearby Chase branch, I was reassured by Chase that I could do the transfer online. Unfortunately, I am unable to proceed past the recipient entry page due to an error message occurring consistently after filling in all required fields and clicking the "next" button. This issue persists across multiple devices (MacBook, Acer laptop, iPhone) and various browsers (Chrome, Internet Explorer, Firefox, Safari) for several days now. I have raised a ticket with Chase bank online research/development department (ticket number [redacted]9COTS0027) and am waiting for a resolution. I urgently need this wire transfer to be processed today.

I recently deposited a check into an ATM which was later removed from my account due to an ATM deposit error. Consequently, my account got frozen, hindering my access to funds for several days which resulted in rejected automatic payments. The check was from a late friend of mine, endorsed by his wife. However, it seemed like someone had written my last name on it. I contacted customer service to resolve this issue and offered to verify the legitimacy of the check, yet they were uncooperative. Despite reassurances of sending me a legal copy of the check, I have not received it.

After moving to Singapore, I set up a Global Wire Transfer to my new bank there, causing my Chase account to be suspended. Despite trying to reach out to the Fraud Department, they advised me to visit a branch office. However, there are no branches in Singapore. The Fraud Department suggested calling a branch, but the time difference makes it challenging to reach them, and no one answers the phone when I try. I require additional support to reactivate my account.

I provided caregiving services for a woman in Tucson, Arizona, for around 3 years. After she moved to Illinois, I looked after her dogs and prepared her home for sale. She compensated me through a check signed by her. However, unexpected issues arose when I tried to use the funds and my account got frozen due to suspected fraud. Despite my efforts to clarify the situation with the woman and her family, my account at Chase bank remains closed. I possess documentation to support my innocence and seek guidance on how to submit it to the correct department for further examination. I also wish for my account to be reinstated and not be tarnished with allegations of banking malpractice.

I am Karthiyaini Sivalingam. 4 years ago, we lived in apartments that required coins for laundry. My husband visited Chase bank on Oak Tree Road to exchange $20 for quarters. The bank employee provided a rolled wrapper that contained only $19.75 in quarters. When questioned, the lady mentioned that a customer might have made a mistake. This response seemed careless to us. Both during the exchange and afterward, the lady's actions were not accurate. It is concerning that she would blame one customer for another's error. While this may seem like a small issue over 25 cents, if this behavior continues with multiple customers, it could add up to a significant discrepancy. I urge the bank to address this matter seriously and refrain from accusing customers without cause. I prefer not to be contacted for further discussion, and I assure you, my account is accurate to the best of my knowledge.

I need to file a complaint because my daughter and I completed work for a man named Robert DeCailing, and received a fraudulent check from him. I have his phone number and email. I deposited the check without knowing it was fake, and now my account is being penalized. Despite contacting various individuals, including the fraud department, nobody informed me my account would be closed. I have bills set up to be paid from this account, making me feel like a victim in this situation. My job's direct deposit was supposed to be in by 05/24/[redacted], and my account is now restricted. I was originally told the issue would be resolved by Friday, but now I have to wait longer. The lack of communication and support from Chase is very disappointing, especially considering I am the one who has been harmed in this situation.

In [redacted], I opened an account after being released from Dwight Correctional Facility. I deposited a lump sum and opted for paperless statements. I'm eager to discuss my bond investments with you. I accidentally broke my card and disposed of it for safety. I seek a replacement. Having been young when incarcerated, I now struggle without guidance as my mother has passed. Chase Bank, you mean a lot to me. From Naudia Sharon Ann Wells. My emotions sometimes lead me astray; please consider this. I plan to travel once my bonds mature. I hope you will help me invest wisely in clothing, groceries, gift cards, lotteries, and more. I dream of a comfortable life with meaningful partnerships. I also aim to explore opportunities in the market. Let's stay connected for my financial growth. Signed, Naudia Sharon Ann Wells, Inmate R36944, Dwight Correctional Facility.

I am Eliezer Blau, a loyal Chase customer living in Israel. I am experiencing difficulties using my Chase Debit Card due to a 3% foreign exchange fee. I am aware of the benefits of the Chase Private Client program, which waives foreign exchange fees, but I do not currently have the required $[redacted],[redacted] to qualify. I am hopeful that Chase can consider enrolling me in this program to assist with the foreign exchange fee issue. Thank you for your attention to this matter. Eliezer Blau Chase Customer Routing number: [redacted]21 Account number: [redacted]

A fraudulent transaction appeared on my Chase credit card statement, originating from a business in Texas. Although only one cent was initially charged, $[redacted].99 was refunded to the thief in exchange. Despite my evidence, including my work timesheet to verify I was in California and a local credit card charge near my Bay Area residence during the same time frame, Chase has declined my request for a refund. They maintain my physical card must have been used. I'm seeking recommendations on how to proceed and compel Chase Bank to restore the funds that were wrongfully taken from my account.

I've been charged an insufficient funds fee, but I never went into the negative. I check my account multiple times a day and never saw a negative balance. Suddenly, it showed a negative balance, and I got hit with the fee for an autopay to iHeartRadio. I added more money to my account, but it never showed as negative. My transactions reflect card usage after the supposed negative balance. Something must have gone wrong, and I believe the fee should be refunded as I always had sufficient funds according to my account and pending transactions. If accurate, I would have seen the overdraft well before the iHeartRadio autopay.

I received a message today from Chase concerning my Southwest Airlines Business Credit Card ending in [redacted], addressed to Thomas Alice Carr but my name is Thomas Scharf. The call back number provided is 1-[redacted]. As I am currently in Thailand, contacting by phone is inconvenient. Also, the email came via Vonage, making it difficult to reply through Gmail. The mix-up with the name is puzzling, as I have no connection to a person named Thomas Alice Carr, other than sharing the first name. This situation is quite bothersome, as the communication seems confusing and possibly even suspicious.

Good afternoon, my name is Keith E. and I have Power of Attorney for my mother, Mindy E. Unfortunately, she is unable to walk and relies on Medicaid to live at Menorah Nursing Center in Brighton Beach, New York. The Medicaid office claims she has accounts ending in [redacted] and [redacted] at your institution, but after visiting three NYC branches, they couldn't find them or provide any proof of their non-existence. This situation is endangering my mother's Medicaid coverage, leaving her residence, medical care, and food source in jeopardy. I feel lost and am seeking guidance on what to do next. I have Mindy's social security card for verification. I would greatly appreciate a statement confirming that these accounts do not belong to her. Your assistance in this matter is valuable. Sincerely, Keith E.

I recently switched to Chase Bank on July 2, [redacted]. The representative helped me transfer all my information and close my previous bank account. I was assured that my Direct Deposit from Social Security was changed but my money has not shown up in my new account today as expected. I tried reaching out to the SSA but encountered a long wait time and never received a callback. The bank informed me they have not received any deposit yet. I was supposed to receive a check today and one tomorrow, which are crucial for my bills as I am a 70-year-old disabled female. I am facing the possibility of incurring late fees on my rent due to this issue. If this problem persists, I may consider returning to my former bank. I hope for a resolution soon. Thank you. Sincerely, Amya Malloy

I have sent multiple emails seeking assistance to log into my account. I am experiencing difficulties with the two-step authentication process. When I enter the code I receive, it indicates that it is incorrect. Additionally, pressing the "resend code" option results in a message stating there have been too many attempts. I have also submitted my government-issued ID card for verification. Although I know my password and can successfully log in, the second step poses a problem. My account has been inaccessible since July 28, [redacted], due to changing phones and being unable to regain access.

I recently received a text message that claims my Chase account has been locked. I want to clarify that I do not bank with Chase, even though the sender seems to think my number is linked to a Chase customer. I suspect this could be a scam or identity theft attempt. As it's likely outside business hours, I would prefer to discuss this matter over the phone. You can reach me at [redacted]. Generally, I believe banks do not use text messages to inform customers of locked accounts. My initials are SCW, and I can provide more details when contacted.

During my Rome trip, I had booked a three-night stay at Hotel Colosseum starting on the 10th. Initially, everything seemed fine, but as I began to unpack and prepare for bed, I discovered small white bugs (presumably baby bedbugs) in my bed. Despite killing several of them, I woke up to another bug crawling on my face. When I requested a room change at 3 AM due to the infestation, the receptionist was unhelpful, leaving me no choice but to leave. I ended up searching for a new accommodation in the early hours, causing me to miss a tour the following day and resulting in significant stress during what should have been an enjoyable vacation. Given these circumstances, I am seeking a full refund for both my tour and hotel fees at Hotel Colosseum through the protection benefits of my Freedom card. I can provide photos of the bugs if needed.

I booked * nights at Hotel Colosseum for my Rome trip starting on the **th. Initially, everything seemed fine, but upon unpacking for bed, I discovered small white bugs resembling baby bedbugs. After finding multiple bugs crawling in my bed, including one on my face, I requested a room change. Unfortunately, the receptionist was unhelpful, leaving me no choice but to leave the infested room and find alternative accommodation, causing me to miss a planned tour. This stressful experience has soured my vacation. I am seeking a full refund of my tour and hotel fees through the protection purchase* benefits of my Freedom card as my trip hasn't been as expected. I have photos of the bugs if needed.

I booked * nights at Hotel Colosseum for my Rome trip starting on the **th. Initially, everything was fine, but as I unpacked, I discovered small white bugs in my bed. I found and killed multiple bugs, even waking up to one crawling on my face. When I asked for a room change, the receptionist was unhelpful, forcing me to leave. I had to search for a new room at * AM, causing me to miss a tour the next day and rearrange my plans. This experience has been stressful, and I seek a full refund of my tour and hotel fees through the travel benefits of my Freedom card due to the unmet service. I have photos of the bugs for verification if needed.

During my trip to Rome, I booked * nights at Hotel Colosseum starting on the **th. While unpacking, I discovered small white bugs in my bed, which I identified as baby bedbugs. Despite killing several bugs, I continued to find more throughout the night, even waking up to one crawling on my face. When I asked for a room change, the receptionist was unhelpful and suggested I either stay or leave. I left after realizing the bed was infested, spending hours searching for a new room at * AM and missing a tour the next day. This experience has been extremely stressful, disrupting my vacation. I am requesting a full refund for the tour and hotel fees from Chase, as my purchase was not as expected and fell short of the protection promised with my Freedom card. I have pictures of the bugs as proof if needed.