How Do I Recover My Chase Account?

Introduction

Losing access to your Chase account can be inconvenient. Without access, you won’t be able to check your balance, transfer funds, or pay bills. Fortunately, most customers can restore access by completing the account recovery process. To reset your password, you’ll need to verify your identity by providing information such as your Social Security number, account number, or registered email address. If your account has been blocked due to suspected fraudulent activity, it’s best to contact Chase directly for assistance. Having trouble accessing your account? Continue reading this guide for step-by-step instructions on recovering it.

Go to the Sign In Page and Click Forgot Username/Password

Can't remember your Chase account username or password? You can recover your account on the website or app (the process is the same). Visit the sign-in page or open the app, and click Forgot Username/Password — this would let you reset your password and recover your account.

Confirm Your Identity

The next step to recovering your Chase account is to confirm your identity. To do this, you'll need to enter your Social Security number or TIN, along with your application/account/card number. Then, click Next and follow the on-screen instructions on the next page.

Don't have a Social Security Number? Click on Don't Have a Social Security Number below and proceed to the next step. Note: If you have multiple accounts with Chase, just use one account number.

Enter Your Date of Birth Instead

For customers without a Social Security Number, enter your date of birth and account number, and click Next.

If you are an authorized user, click 'Are you an authorized user..." Then, check out the next step.

Enter Your Email Address and Security Code

Type in your email address and security code. This is the security code you created during account enrollment. If you don't have the code, get a temporary password from your admin. Once you have the password, type it in and click Next. You can also recover your Chase account if you have the account holder's tax identification number.

After clicking Next, just follow the password reset instructions provided by Chase.

Once your account is fully recovered, sign up for account alerts. This way, you'd know when there are unusual activities on your account. It'll protect your account against fraud and alert you to unauthorized transactions.

If you wish to sign up for alerts, just open the app and click on your Profile. Then tap Alerts and Messages. Are you on the website? The process is also the same; click on your Profile and tap Alerts.

When you notice suspicious activities, we also recommend changing your password ASAP. Then, report the incident to Chase so they can investigate. You can contact them at their 1-800 number, and Chase also has a phone number for customers outside the United States. Contact them during office hours or let us know if you need assistance with this. We're happy to call them on your behalf.

Conclusion

Were you able to recover your account? As long as you can verify your identity, restoring access or resetting your password should be straightforward. Simply follow the instructions provided by Chase, or contact them if you need additional assistance. If your account has been frozen, check the back of your debit or credit card for the appropriate customer service number. A representative can review your account and help resolve the issue. Still experiencing problems accessing or recovering your Chase account? Contact Customer Support as soon as possible for further assistance.