Chase Customer Service Issues

I recently realized that a bank payment I made to you didn't go through, and I only noticed the error a few days later. This has occurred twice this year. I kindly request forgiveness of the late payment and interest charges, considering I have more than enough funds to cover the outstanding balance, which I usually do promptly. Thank you, S. R.

I have been charged two insufficient funds fees. I acknowledge my responsibility, but I believe the fees were unfairly imposed, especially being charged consecutively on the same day. The charges were related to shipping labels needed for my online business on eBay. eBay's recent shift from PayPal to direct bank payments caught me off guard as I wasn't aware that funds wouldn't be instantly available like they were with PayPal. While shipping label fees were deducted immediately, the actual customer payments took two days to process. I can provide my account history as evidence, but I'm struggling to speak to a live representative through Chase's automated corporate line.

After an extensive hour and a half of attempting to reach a representative, I am resorting to this platform. As a loyal Chase Visa cardholder for numerous years, with a consistent history of timely payments through Fidelity, I recently encountered a perplexing issue. Despite making a full payment on December 7th, I was charged a late fee of $27.00. Upon reviewing my payment history for the year, all payments, including this recent one, have been timely and full. I kindly request a refund for the erroneous late fee charges. Additionally, navigating through your automated services has been a frustrating experience like never before. I hope to receive a callback promptly within the specified 21 minutes.

I have been attempting to speak with a live representative for nearly 3 hours. I am incredibly frustrated with the automated system. My concern is regarding a $27 late fee that was charged to my account on December 7, the same day you received my payment electronically. The payment was made on time on December 7. I have been a loyal Chase customer for many years and have never missed a payment. Please confirm that you will reimburse the late fee and credit the $27 back to my account. Thank you.

On December 8th, I was notified that Chase declined a charge of $[redacted].97. On December 9th, the charge was resubmitted and accepted without my prior knowledge of the initial attempt. The company selling a weight loss product for women processed this charge, but I did not make any such purchase, so I understand the initial decline. If it is necessary to close my account and issue a new card due to this recurring issue, please proceed accordingly and provide me with the relevant details. I encountered a similar situation less than a month ago that also required card replacement. Therefore, I kindly request that you reject this charge and refund the amount to my account. I appreciate your attention to this matter. Thank you, R. Linnett.

I noticed that the car lease payment for January was deducted from my Huntington Bank checking account today. The lease was supposed to end on December 22 as per Cascade Motor Group in Cuyahoga Falls, OH. When can I expect a credit to be applied to my account? Paula F. [redacted] Kingsley Ave. Akron, OH [redacted]

I don’t think Kathleen needs a financial advisor. Since she has no family to take over her Chase debt and no assets or life insurance, she seems to be judgment proof based on my limited understanding. Recently, an attorney representing Chase contacted Kathleen about the debt, but with her expenses covered by Medicare and no extra income, I am unsure how to proceed. Should I communicate with Chase or the attorney on Kathleen's behalf as her caregiver? Kathleen doesn't even have life insurance.

I recently reviewed my billing statement and noticed a charge dated 11/29 for $[redacted].00 to FOODCO BEIRUT. This charge was not authorized by me, and I have no knowledge of this transaction or the organization. I kindly request the removal of this charge and correction of my account. I will be paying the remaining two charges totaling $72.68 by mail. Your cooperation in addressing this potential fraudulent activity is greatly appreciated. I have been a loyal customer for many years and have always paid my valid charges on time. A review of my charging history will confirm that such a large charge is not typical for me. Thank you for your assistance in resolving this matter. Your understanding and cooperation are greatly appreciated.

I recently noticed a charge on my account for an app I did not intentionally download. I took steps to remove the app from my iPhone. I discovered the "SmartThings" app, a Samsung TV remote, installed on my device without my knowledge. This app mix-up was unintentional, as I was not aware of its existence on my phone and did not use it. Given my financial situation and reliance on disability benefits, I kindly request a refund for the unintended purchase.

I am requesting a copy of our bill since I have been unable to access it online. I keep receiving notices that the bill is due but have not been able to view the actual bill. Despite our joint account, your online registration process only accepts my spouse's details. My husband, James, is not responsible for our bills as I manage our finances under a Power of Attorney. I need access to the bill to make the payment. Your online system is problematic, and it should allow spouses to have separate logins with their own emails. Kindly send a physical copy of the bill as I have spent two days attempting to view it online with no success. The account is under the names James H. Hilgartner and Rose M. Hilgartner, and it ends with card number 6[redacted].

Dear Customer Service at Chase, As a senior customer, navigating your online banking system has been a challenge for me. I require assistance with tasks such as obtaining a new PIN for my card, accessing funds from my paperless account, and transferring a substantial amount to my checking account. Despite my efforts to communicate my needs to the online team, I feel that they have not been effectively addressed. The reliance on paperless methods for security purposes is understandable, but it is causing difficulties for me in managing essential financial transactions. I kindly request your support in addressing these issues promptly to alleviate the current challenges I face. Thank you for your attention to this matter. Sincerely, Gilbert J. T.

I am contacting you regarding an email I received. The email requests that I provide specific information to my bank's branch manager for verification with their debit card operations department regarding two transactions. The first transaction was on January 1, [redacted], at 3:55 pm CT for $60.00 sent to a card ending in [redacted]. The second transaction was on December 31, [redacted], at 6:49 am CT for $60.00 also sent to a card ending in [redacted]. I am seeking clarification to ensure that these funds are appropriately returned. Feel free to reach out if you require any further details. Best regards, Dairis.

Hello, my name is Robert Zimmer, a 70-year-old retired individual. My social security number is [redacted]-86-[redacted]. I have been caring for my son who had a break psychosis ten years ago. The past decade has been a challenge, but he is family. My wife is currently in the far east. I stepped in as his caretaker because I want to ensure he receives proper care and support. Surviving on $[redacted] is difficult, especially considering the ongoing financial struggles many Americans face. It is disheartening to see people being pushed to their limits for overdue payments. I am concerned about the relief funds promised to us by Chase to help pay our landlords. With monthly expenses of $[redacted] for Alexis and $[redacted] for me after rent, utilities, and car payments, we are eager for the assistance. The uncertainty and delays in receiving the relief money add to the stress. As an American, I hope for meaningful action and honesty from our leaders. I pray for a better future for all of us. Best regards, Robert and Alekos Zimmer.

I am having trouble accessing my account and need assistance. I have visited the branch twice in the last two days but have not made any progress. Unfortunately, I am unable to communicate via phone. Please help me resolve this issue. Thank you. email: [redacted]

Account ending in [redacted] under the name Matt Quinn. I have recently received new account information detailing a monthly fee of 1.72% for eligible purchase transactions or amounts set for a My Chase Plan. Despite consistently charging between $3,[redacted] to $5,[redacted] monthly, my account balance is automatically cleared each month. I seek confirmation that the 1.72% fee pertains solely to carried balances and does not apply to fully paid amounts before the due date. Essentially, I aim to clarify that I will not incur a 1.72% interest charge on purchases settled at month's end. For further communication, please reach me at email [redacted] or by phone at [redacted]. - M.H. Quinn

I recently applied for the Freedom Flex card and received a denial citing reasons that do not align with my credit report. My credit summary as of 1/31/[redacted] shows a healthy credit score of [redacted] with no delinquencies, charge-offs, or bankruptcies. As a representative for the applicant, I must voice concerns regarding the denial based on inaccurate information. We request that the incorrect inquiry is promptly removed from the credit report. Thank you.

I have attempted to contact Chase Ultimate Rewards multiple times regarding Case number E-[redacted]0 about disputing 14 American Airlines charges worth $3,[redacted]-$4,[redacted] from January 4th, [redacted]. Despite several emails, I have not received a response. Today, February 1st, [redacted], I received a letter stating that I have not provided all required documentation. I have evidence showing payment for 4 tickets from Liberia, Costa Rica to Baltimore on December 24th, [redacted], refuting the January charges. Please call me at [redacted] to resolve this issue promptly to prevent any negative impact on my Chase Sapphire Preferred card.

I am contacting regarding my Chase account #[redacted]93. While checking my account for the $99 deposit refund from a VRBO stay, I noticed that not only was the deposit not returned, but a third-party company also charged $[redacted] to my debit card for an unauthorized "Lost Key" fee, which is completely false. Despite sending time-stamped photos showing the clean and vacant apartment before checkout time, the company still called us multiple times about checkout procedures. We were even threatened with additional charges for overstaying, despite evidence to the contrary. The company has been unresponsive to our messages and inquiries about the deposit refund. It seems this company has a history of scamming travelers, and unfortunately, we were unaware until after booking our stay. Thank you for your attention to this matter.

Dear Chase, I am writing to request assistance with accessing my checking account, [redacted], which has become inaccessible online since [redacted] due to expired login details and a pin code issue. As a UK citizen, I do not have a US social security number or a US phone number for verification purposes. The lockdown has prevented me from visiting a branch in the US, and there are no longer Chase branches in the UK. This situation is impacting my business and tax accounting obligations significantly as I cannot access necessary account information. After my wallet was stolen in August [redacted], I cancelled my card with Chase but was unable to receive a new one without visiting a mainland US branch, which I cannot do during the current circumstances. Despite sending an advocate with power of attorney to the Southfield Michigan branch where I opened the account, the process could not be completed. I urgently require a new card and PIN, as well as updating my address and phone number on file. Can you please assist me in resolving this issue without the need to involve a business attorney? Your prompt attention to this matter is greatly appreciated. Sincerely, G.L. Gray

I am a retired UN staff member with an account at JP Morgan Chase UN branch in Bangkok, Thailand. A month ago, I requested an international wire transfer from my checking account but it was rejected for security reasons without further explanation, and I got locked out of the internet banking system. Despite contacting the provided number numerous times to verify the legitimacy of my request, since I lack a US social security number and my debit card expired in [redacted], I couldn't regain access. My attempts to reach the UN branch over the phone were unsuccessful, and even my email to my usual bank representative went unanswered, leading me to believe she might no longer be with the branch. I have been unable to resolve this issue through automated means and hope for a more personal discussion. If foreigners can no longer hold US accounts, I am willing to close mine that has been active since [redacted]. I await a prompt resolution or advice, which you can email me or call me in Bangkok at (66 89) [redacted], or arrange for a call from the branch. Thank you. Tharnkamol S.