Canada Post Customer Service Issues

I purchased a "Miscellaneous Storage Craft & Sewing Armoire" from www.ingorgeounskk.com on August 1, [redacted]. After tracking the package, I saw it left China on August 10, arrived in Canada on August 11, processed in Burnaby BC, and was sent to Edmonton AB where it encountered a "due processing error." Despite the tracking showing delivery on August 17, the package never reached me. I contacted the seller, but they were unable to assist as the system marked it as delivered. I confirmed with my building's security footage, which showed no delivery that day. After many automated messages, I reached a person on September 1, who directed me to a [redacted] number. Unfortunately, they could not assist me, claiming I should have called earlier than August 19. This issue remains unresolved, and I am seeking further assistance to locate my missing package.

I visited Johnny's Gas Bar located at [redacted] Route [redacted], Douglas, NB E3A 1NO, on September 21, [redacted], to send a registered letter to Ottawa. The clerk seemed overwhelmed with customers and was not knowledgeable about handling registered mail. I suggested calling the Burtts Corner post office for assistance, but the clerk reacted poorly and eventually provided me with Xpresspost instead of registered mail, which was more expensive. I believe I was overcharged $24.53 for a service that should have cost less. It seems like the staff at this gas bar/post office need better training to handle postal services correctly or risk losing their licensing.

I visited Johnny's Gas Bar at [redacted] Route [redacted] in Douglas, NB E3A 1NO on October 21, [redacted], to send a registered letter to Ottawa. The staff member seemed overwhelmed with customers and was unhelpful when I asked for assistance with registering my letter. She eventually provided me with Xpresspost instead of the requested registered mail, which cost more. I believe I was overcharged $24.53 for this service. It's concerning that the staff at this gas bar, acting as a post office, were not knowledgeable about handling registered mail. Training should be provided to ensure better service or their post office license could be at risk.

My boyfriend, Steve W., residing at [redacted] A.E. Adams Crescent, Saskatoon, Saskatchewan S7K 5M7, sent an envelope with crucial documents on August 17, [redacted], from your Saskatoon office to Angela P. B. at Carrera 46 No. 7-40, Apartment [redacted], Edificio Balcones de Patio Bonito, El Poblado, Medellin, Colombia. Despite being informed that it would take only a week for the envelope to reach Medellin, it has been over 6 weeks and it has not arrived. Please investigate this promptly as I urgently need the documents. Thank you for your cooperation. - Angela P. B. Could you kindly reach out to Steven W. via email at [redacted] to inquire about the location of the documents? Your assistance in this matter is greatly appreciated. Thank you.

I had an incident this morning with my postal worker. As I was leaving my driveway, my dog got startled and growled at him. The postman seemed very scared and ran across the road. My eleven-year-old Labrador retriever is friendly and has never been a problem before. The postman threatened to spray my dog with mace and stop delivering my mail. I have had dogs for over 25 years without any issues. I am upset about the postman's reaction and threats, as my dog only barked in surprise. I hope this can be addressed as I don't want my mail service to be disrupted. My name is William Rollier, and my address is [redacted] Kite Way, Nanaimo, British Columbia, V9T 3Z2. Phone: [redacted].

I noticed a discrepancy in my tracking number's postal code. My correct address is [redacted] Lorne St Ext., New Glasgow, NS B2H 4L4, but the tracking showed B2H 5V9. I worry about the delivery being affected. I am hoping Canada Post will use my name if the postal code is wrong. The Canada Post tracking number is [redacted][redacted], and the last update stated that the parcel was in Dieppe and expected to be delivered tomorrow by the end of the day.

Hi there, I reside at [redacted] Davisville Avenue, Apt. [redacted] in Toronto, ON M4S 1G9. My access code is [redacted] under the name Val Packota. However, my government ID lists my full name as Valerie Packota. I've had multiple packages delivered to my building recently. Canada Post left a card for a walker delivery that needs to be collected from Guardian Drugs at [redacted] Yonge St. in Toronto. Another package was dropped off by C.P., with a key labeled F2 left in my mailbox, but the key didn't work on the C.P. box at my building, so I still have it. I've left a note on the C.P. box requesting the item to be taken to Guardian Drugs for my collection. It seems that Canada Post is the only delivery service causing issues for me. I have more packages on the way, so I'm unsure which one is in the box. Due to my disability, I frequently shop online. I received a text notification about a package, which I couldn't open on my phone. Please have the driver leave me a notification at Guardian Drugs for easy collection. I believe this covers all the necessary details. Thank you, Valerie Packota.

In [redacted], I became the power of attorney for my late father. After his passing, I assumed ownership of his house and PO box. In [redacted], I was instructed to provide the death certificate and a note from Ucluelet First Nation confirming my residence in the house. However, in [redacted], Canada Post changed its computer systems, and now my brother, who lacks identification and employment but resides with me, is listed as the account holder for the PO box. Despite showing the necessary documentation, I continue to face challenges each year, reopening the emotional wounds of my father's passing. It is frustrating to have to repeatedly navigate these issues when I am the legal representative. The inconsistency in account ownership and the repeated requests are distressing. I appreciate Canada Post's assistance, but the ongoing complications are disheartening. Sincerely, Donna Louie, an early childhood educator.

In [redacted], I became the power of attorney for my late father. After his passing, I took possession of his house and P.O. Box. In [redacted], I was asked to provide a death certificate and a note from Ucluelet First Nation confirming my residency in the house. However, in [redacted], Canada Post switched computer systems, resulting in my brother, who lacks identification and employment but lives with me, being listed as the account holder of the P.O. Box instead of me. Despite having the required documentation from when I initially took over the account, I continue to face difficulties and have to revisit the painful process of handling my father's estate. It is disheartening to deal with these issues annually, even three years after his passing. I am frustrated with the policies and procedures enforced by Canada Post. Thank you, Donna Louie Early Childhood Educator

I sent a package from the UK with birthday and Christmas gifts for my grandson, and it seems to be stuck in your customs department. The parcel was sent on November 15th from the UK and reached your customs on November 24th. The tracking information indicates that it has been presented to the Canada Border Agency for customs review in Richmond, Canada. The tracking number is LE[redacted]97GB. I kindly request assistance in tracing and releasing the package to avoid disappointing my grandson. Thank you.

Tracking: [redacted][redacted] I was informed by Canada Post that my parcel was on its way to Delta, BC for delivery from the Old Navy Kid's Store. However, despite the last update on November 24th, the package has not reached me as of December 13th. I have visited the local post office in Ladner, BC, only to be directed here when they were unable to provide further information about the parcel's whereabouts. I would like to request either the delivery of the parcel or a refund at this point. Address: #[redacted] -[redacted] 53rd Street, Delta, BC V4K 2Z3 Recipient: Joan Dyson Email: [redacted] Contact: [redacted] I have attached the Canada Post updates for your reference. Looking for a resolution promptly. Thank you.

Based on the tracking information I have, my package has been sitting at the Sidney depot on Mills Rd since December 22nd. I received a strange text message from someone claiming to be Canada Post, which I know is not their usual method of communication. It seems like there might be a scam happening at that location because I discovered that I'm not the only one missing a parcel. The online system shows that the package was supposed to be delivered on December 27th, a day with no postal service, and that my address was being verified on December 30th, which is inaccurate as I've lived here for almost three years without any delivery issues. I kindly request assistance in locating my parcel and ensuring its delivery. Tracking number: [redacted][redacted].

Email Complaint to Canada Post Office on February 6, [redacted] Dear Canada Post Office, My name is Lidia & Hamdija Hrapovic, and I reside at [redacted] Leacock Dr., Barrie, Ontario L4N 6A4. I am reaching out to address several ongoing issues with mail delivery in Barrie, Ontario. For the past two years, we have faced consistent problems such as not receiving our mail (especially bills), receiving other people's mail, or having our mail misdelivered. This has led to significant inconveniences, including missing our Master Card bills in both September [redacted] and December [redacted], resulting in $90.00 interest charges. Additionally, we recently found an electricity bill on Lampman LN addressed to someone on Browning St., which we had to personally deliver. Recently, two letters were mistakenly dropped off in our mailbox, one for [redacted] Leacock Dr. and the other for a different address nearby. These recurring issues have caused us and other residents financial burdens due to late payment penalties. We urge you to address this matter promptly and provide us with information on the steps being taken to prevent such errors in the future. We expect a resolution within 14 days from this email, and if we do not receive a satisfactory response by February 21, [redacted], we will have no choice but to escalate this matter publicly and seek compensation. We appreciate your attention to this matter and look forward to a swift and positive resolution to improve the quality of mail delivery service in our area.

I encountered an issue with the Canada Post app when trying to reset my account. I received multiple codes, but due to delays, I had to resend them. After finally entering the last code, I received an error message about website problems. Subsequently, when attempting to reset the password again, I was informed that my account had been locked. The support knowledge base lacks information on unlocking accounts, only focusing on password resets. Moreover, contacting them through social media seems challenging as they have restrictions on who can message them. I will try to reach out via phone tomorrow. My intention was to link my Canada Post app account to the package I wanted to track.

Hello, I was anticipating a package from China with tracking number LV [redacted]92cn. After contacting Canada Post, they provided me with ticket number [redacted]33 for the investigation. I am a deaf customer. Upon my last online check, Canada Post stated that the package was delivered in Burlington, Ontario instead of my intended Toronto address on January 13th, [redacted]. The correct Toronto address should be [redacted] Ridley Blvd, bsmt apt, Toronto, Ontario M3H 1K9. However, as of today, there have been no updates or emails regarding this issue. Thank you. Arthur - Deaf Customer

Our complex is experiencing ongoing issues with mail delivery. The mailboxes are frequently filled with incorrect mail for other residents, leading to clutter and envelopes left on the floor. This creates an inconvenience and potential for important documents like T4s to go missing. Additionally, the inconsistent timing of mail delivery, with some days going without mail, compounds the problem. It would be greatly appreciated if this matter could be addressed promptly to ensure residents receive their mail accurately and on time. Thank you for your attention to this matter. Address: Hamptons Village [redacted]-[redacted] Street NW, T6M 0T1. Looking forward to your response. Best regards, Ken Wilson

I mailed a letter with an insurance form on February 1, [redacted], to Robert Collinson in Hartlepool, England. However, he has not received it yet. The tracking number RN[redacted]82CA shows that it is still in transit as of March 9, [redacted]. When I last checked at the end of February, it indicated a delivery timeframe of 3 to 10 days, which remains the same. I am the sender, Allana Andrew, residing at [redacted] Portage Road, NFO, L2J 0G7, email [redacted] Robert Collinson's address is 26 Wordsworth Avenue, Hartlepool, England, TS25 5NG, with the email address [redacted]

Order No. [redacted]5 I placed an order with SheIn on December 8th, but I have not received it despite the tracking showing delivery on January 9th. I have reached out to SheIn multiple times via email, but they keep saying to wait a few more days. It has been too long now, and I need help locating my order. The name on the app is incorrect (Sandeep Maan instead of Sandeep Kaur), which might be causing issues. My new address is [redacted] [redacted] St, V3V 5R4, as I have moved from the previous address. It would be appreciated if the order could be shipped to the correct address. Thank you, Sandeep Kaur

My current address is: [redacted] Range Road 73, County of Grande Prairie No.1, AB T8W 5G4. On April 12th, a letter was sent to me from Box [redacted], Didsbury, AB T0M 0W0. Today, April 24th, the letter was returned to the sender with "INC It #?" written on the envelope. I am unsure of the meaning behind this written message. I have experienced previous issues with Canada Post failing to deliver my mail due to confusion over a lot number, which is not a part of my mailing address.

Hello, I recently received a parcel, but the postman left a delivery notice for me. We have a parcel box in the lobby that can accommodate deliveries that won't fit in the small letter boxes. Could you use the key from the notice to place the parcel in the lobby box for easier retrieval? I have difficulty walking far and need a walker, so it would be more convenient for me this way. I appreciate your cooperation. Thank you. M Newell.