Canada Post Customer Service Issues

We recently moved to 80 Vanauley St in Toronto M5T 0C9 at the end of December. Unfortunately, there has been an issue with a required lock on the door to our condo's mail room, resulting in no mail delivery. Canada Post states they are waiting for the lock to arrive from Montreal. We find it hard to believe the delay for such a simple fix. With our current quarantine situation, it's impossible for us to retrieve our mail before April 1st. We urge for a speedy resolution to this matter. Additionally, we request a refund for the mail forwarding service from our previous address as the mail delivery service has not been provided as expected. Thank you, Rita and Fred Z., [redacted].

Hello, I recently contacted regarding lost mailbox keys earlier this week, and my ticket number is #[redacted]00. I reside at 51 Brentwood Road, Angus, Ontario L0M1B0. The representative filled out a form for a mailbox lock change, and I was informed I would receive further instructions or a card by Friday (March 20th). However, I did not receive any notification at my door or mailbox. I am unsure if I should still wait for verification to get new keys or if I can visit the local Canada Post office to request a new set directly. Please advise on the next steps to obtain the replacement keys. Thank you.

I would like to retrieve my mail in a secure manner. The area I need to access at the post office is small, stuffy, and often crowded. I don't feel secure going inside to reach my mailbox. A team member kindly brought my mail outside for me once, but I hesitate to ask for this regularly as it is not their current practice. Can Canada Post explore a safer delivery option for individuals facing this situation? Some businesses have implemented a "pickup" system where customers don't have to enter the premises.

About three months ago, I received a notice from Canada Post regarding the replacement of our mailboxes here at 82-[redacted] Twp. Rd. [redacted], Co. of G.P. No.1, Grande Prairie, Alberta, T8X 4B2. I suggested to both the hotline and the delivery driver that this time they should place the new keys inside the old mailboxes two weeks prior to replacing them. Previously, they put the new keys inside the new mailboxes, which caused confusion. Now, I am unsure how to access my mail or retrieve the new key if it's inside the new box. I am unsure of the new mailbox number as well. I don't want to visit the post office in person due to the current situation. I hope to resolve this issue and retrieve my mail promptly.

While in quarantine, our medical marijuana delivery was not made, and instead, a pick-up notice was left on the door. I realize that due to COVID-19, postal workers may have new protocols in place, but as we were home, I wonder if there are precautions like hand sanitizer available for postal workers using signing machines to protect everyone involved. Even the note left could potentially have the virus on it. Is there a way for someone to drop off the package at the door, allowing us to sign for it online to minimize contact?

My name is Claude Middleton, and I reside at [redacted] Mary Street West in Lindsay, Ontario, postal code K9V2N8. During the late winter, our home delivery services were temporarily suspended due to ice and snow, though currently, there are no such conditions. I contacted the Lindsay post office, and they advised me to reach out to you. I am reaching out to request the resumption of home delivery services, as advised by my doctor due to my medical conditions that make it unsafe for me to go out. I have heart problems, chronic COPD, require oxygen, and have limited mobility. I am hoping that your assistance can help restart mail delivery to my residence. Your help in this matter would be sincerely appreciated, as I am trying to avoid contracting Covid-19. My doctor has warned that the consequences for me would be severe if I were to fall ill. Prime Minister Trudeau also emphasizes the importance of staying indoors for individuals in my situation. Thank you for your attention to this matter. Regards, Claude Middleton

I am facing an issue with Stirling Post Office. They are refusing to deliver my parcel due to having a pick-up box, contradicting public news that parcels are being left. Despite having a do not leave at door message, I am willing to accommodate a "do not leave" request, not a complete non-delivery. As my wife and I are in quarantine as advised by the government, it is inconvenient that we are being asked to collect the parcel. I kindly request assistance in resolving this matter with the Stirling Post Office for the delivery of my parcel.

I recently received a voicemail from a number claiming to be "Customer Service" with a message in Chinese, followed by an English message mentioning "Canada Post" about an international mail delivery issue. The call stated there were delivery errors and requested me to contact Customer Service, although no delivery note was left. I am concerned if this is a potential scam. I would appreciate any information on how to verify the legitimacy of this call. Thank you.

I renewed my mail forwarding for one more month but it has not been processed correctly. I have not received any assistance from customer service despite my numerous attempts. I am a senior and have been trying to resolve this issue for hours. I have osteoarthritis and struggling to hold the phone. I need a complaint number to escalate this to the ombudsman as my mail is not being forwarded, and I have already paid for the service. I cannot afford to extend the service due to being on a fixed income. This lack of assistance is unacceptable, especially when dealing with seniors like myself.

I have been experiencing difficulties with receiving my mail at the drop box location in Grand Coulee, Saskatchewan. Mail addressed to Bob & Linda Ferguson Box [redacted] site [redacted] RR2 has been delivered to the wrong recipient, Brad Ferguson, in Grand Coulee. Brad's mail does not indicate a box number, causing confusion. This mix-up has resulted in delays in receiving my mail, leading to late bill payments and even the loss of a package from Humboldt Strong. It appears that items may have inadvertently been delivered to Brad instead. I kindly request that you investigate this matter with the delivery staff in Grand Coulee to ensure that our mail is correctly placed in Box [redacted]. If Brad does not use his PO Box number, I recommend returning his mail to the sender. I would appreciate an update on the steps being taken to resolve this issue. Best, Bob Ferguson

I recently received an email from Canada Post Agent M. Andre, informing me that I could request redelivery if I received cards instead of parcel deliveries due to the knock and drop system in place since March 24. Despite requesting packages to be left at the door, I received 2 cards instead. Being a senior with multiple health issues and living alone during the pandemic, I am at home all the time. I spent 3 hours attempting to contact Canada Post via phone and email as instructed in the Agent's email, providing the card numbers and requesting redelivery. It is concerning that while other companies have no issue leaving items at my door, my Canada Post delivery worker is not following the knock and drop protocol, even though my townhouse has clear access. I hope my experience can bring attention to the issue on behalf of others facing similar challenges.

Hello, On March 16, [redacted], a package was sent via regular parcel service to a business in Aurora, ON. Despite a request for signature and having a tracking number, the package has not reached its destination. The tracking information reveals that there have been multiple redirections between Newmarket, ON, and Mississauga, ON, without successful delivery. I received a notice of delay stating that the package was misdirected and then redirected correctly, but the issue persists. Here is the timeline of the package's movements: - Mar. 31 10:08 am: Processed in Mississauga, ON - Mar. 30 10:31 am: Re-routed due to processing error in Newmarket, ON - Mar. 29 11:39 pm: Arrival in Newmarket, ON ... (more tracking details) - Mar. 16 12:03 pm: Package accepted at the Post Office in [redacted] Mile House, BC The package was addressed to: Van Nostrand and Partners Chartered Professional Accountants LPA [redacted] Wellington St E, Aurora, ON L4G 1J1 I kindly request assistance in ensuring the successful delivery of this package. Thank you for your prompt attention to this matter.

Tracking number [redacted]: [redacted] Latoria Rd, Victoria, BC. No delivery attempt made at my door, package placed in mailbox with notice. Package then routed to post office, which has limited 9-5 hours. I work 8-5 and can't pick up my medications. Need to take time off work now to retrieve package. Paid someone to be home all day to avoid this. Mail service to this address is consistently poor, haven't received Canadian Tire flyer in months. Frustrated with service, considering privatization for better efficiency. Disappointed, tried to call and complain but had difficulty understanding the service representative.

I am requesting a tracking number for the product shipped by CollaG Integral Care through Canada Post. I have not received the tracking number from either CollaG or Canada Post. Can you please email me the tracking number? Order confirmation number: [redacted][redacted]. Please send it to me as soon as possible. Thank you for your help.

I am experiencing issues with a parcel delivery from the US to Canada. I have tried chatting with the customer service but have not been able to connect. When calling the provided number, 1-[redacted], they do not recognize my tracking number: EL357 [redacted] 195JP. I am the sender and recipient of the parcel, residing in Vancouver, and did not instruct the delivery to be redirected to Kelowna. I am confused as to why my parcel has been sent there. Can someone please address this matter and provide a prompt response via email? Thank you.

I received a notification from the Canada Post app about a parcel delivery. Even though I usually pick up my parcels without a slip by showing my ID and the app, this time I was not allowed to do so. The delivery lady was still there when I arrived, the parcel was present, a slip was created, but I was not allowed to collect it without the slip. I explained that I was already out and needed to maintain social distance due to my mother with cancer at home, but they still asked me to return with the slip. Given the current crisis and my specific circumstances, I find it completely unacceptable that I couldn't take the parcel right away, especially when it was already there. The Sparwood BC post office, which serves the whole town, can be crowded, making it inconvenient to return. This is a work-related package, so it's essential for me. I will provide the worker's name later.

The mailbox lock for two Canadian permanent resident tenants in the apartment building has been broken for approximately a month. During this time, they have not received any mail. The building maintenance team is awaiting parts to repair the mailbox, which might take another month. The tenants are seeking advice on how to retrieve their mail during this period. They are interested in knowing where in Grande Prairie, Alberta they can collect their mail. Their mailing address is Building B [redacted]-[redacted] Avenue G.P., A.B. T8V7W4. Any guidance on the location for mail pickup would be greatly appreciated. Thank you for addressing this concern. Best regards, Julie Schwindt :-)

I purchased a flat rate box on Monday, April 6, filled it, and dropped it off at the postal box at Shoppers Drug Mart on Taunton and Ritson on the afternoon of April 7. However, as of this morning, April 9, the tracking information still hasn't updated. The tracking number is MJ[redacted]95CA. I'm unsure if there's a delay in tracking or if it's been misplaced. I'm hoping it's just delayed and not lost. Thank you for looking into this issue. - Marlene

Residing in a Montreal condo, we recently got a “pickup at post office” notice for an online order, rather than a buzz from the CP deliverer. I contacted the call center, who stated that due to the pandemic, CP will not buzz, deliver to the building door, but only leave a pickup notice. Interestingly, two of my neighbors had their parcels delivered differently today. The CP deliverer buzzed them and offered to wait for them. This inconsistency raises questions about CP's delivery policy during the pandemic to multi-dwelling buildings. Can you clarify if we received accurate information? Why are some residents treated differently? It seems unclear and unfair to those of us needing to pick up packages in high-risk areas.

I sent an Xpresspost letter that has not reached its destination. I have contacted Canada Post multiple times, and they keep instructing me to go online and create a ticket. However, when I try to do this, it autofills as an Xpresspost parcel and won't let me proceed without providing a description and value (which are not applicable). I just want to know the current whereabouts of my Xpresspost letter and why it hasn't been returned if not delivered.