California Department of Motor Vehicles (DMV/RMV) Customer Service Issues

I was arrested for a DUI in Los Angeles, California in [redacted]. I was required to complete the First Offenders DUI program by both the DMV and the court. However, I started the classes but never finished, leading to my license being suspended. I ended up with multiple "Driving With A Suspended License" charges. The courts now say I don't owe them anything for the original DUI, but the DMV still requires completion of the program. I now live in Nevada and inquired with the CA DMV if they would accept completion of a DUI program from Nevada. They mentioned that after 10 years, they typically lift driver's license suspensions. I need to contact the DMV's Mandatory Actions Unit to explain my situation. Tomorrow I will make that call to see if I can resolve this issue and get my license reinstated. Thanks, A. Benavides

I tried to renew my California driver's license online with the Real ID but was surprised to be asked to complete a full application and schedule an appointment for an in-person visit. I obtained my Real ID on 2/5/[redacted], so I don't understand why I need to reapply for it to be included in my license renewal, incurring additional costs and time for another visit to the DMV for identity verification. Instead, I opted to renew my license without the Real ID logo since I already possess a Real ID issued in February [redacted]. It appears that the DMV lacks the foresight or technology to streamline the process for residents who have already obtained a Real ID. Connecting my existing Real ID with my new license renewal should be a straightforward automated procedure since my Real ID contains my driver's license number and I have already completed the necessary ID verification process.

I transferred my [redacted] Harley motorcycle to Iowa a few months before my registration in California expired. We contacted California several times to inform and inquire if any further action was required. At the time of the tag transfer to Iowa around January or February, I obtained full coverage with Liberty Mutual, who processed a claim for attempted theft and vandalism in Minnesota. Despite my husband's Geico insurance being active for an additional 2 months, there was no lapse in coverage. I am requesting the removal of the suspension and the cancellation of the tags and registration, along with documented proof of resolution to be emailed and sent by mail. Thank you for your assistance. Sincerely, Tammy B. Tony M. Phone: [redacted] Current Address: PO Box 6 Mediapolis, Iowa [redacted]

The California DMV currently has a hold/suspension on my driver's license due to a Failure to Appear (FTA) in Solano County. Despite my attempt to appear in court, I was denied by the authorities because it had been over a year and the case was referred to collections with the franchise tax board. The situation arose as I was relocating to Oklahoma when I received the traffic ticket. The franchise tax board has already seized two of my bank accounts and is claiming that I owe over $1,[redacted]. I have been informed about a driver's license suspension resolution law that may lift the hold if I establish a payment plan. Any assistance or recommendations on this matter would be greatly appreciated.

I completed the online CDL address change form for the second time. Previously done in October [redacted]. Despite attempting to reach DMV through chat and phone calls, I have not received necessary assistance. During a call, I was informed of receiving a form to pay for the new license via credit card, but that never occurred. Today, I received a note indicating I couldn't prerenew and that the address is already current according to the apps. I'm perplexed by this message and seek clear answers. I am specifically looking for confirmation that my recent form submission was received and information regarding the payment form/letter for the address change on my CDL. I prefer not to be directed to visit in person and urge for resolution through the online system.

My registration was due on the 1st of August [redacted]. The total amount included a parking citation, which I have already paid. I verified this directly with SFDPT when I noticed it wasn't deducted. I cannot afford to pay the incorrect amount and wait for a refund as I am currently unemployed and strapped for cash. Due to this error and the citation charge still being included, I will also incur a late fee. This situation is unacceptable to me, I just want to pay the correct amount and have everything sorted out.

I have been attempting to submit an SR-1 form per your instructions. The form is completed, but when I try to send it, some information disappears. I received an email from you stating it must be submitted within the next two days, which is impossible given the issues. I believe the process needs to be carefully reviewed. If submitting the form is not possible, please offer an alternative method. I have mailed hard copies and tried using the online form (through Google), but it seems neither method is delivering the form to you. This situation is frustrating. From, Arlene D.-Y.

I purchased a car on Jan 16 with the understanding that the registration was valid until Dec [redacted]. Unfortunately, I was recently pulled over and arrested because the tags expired in [redacted]. I feel deceived as all my belongings, including work tools, are in the impounded truck, and it will cost nearly $[redacted] to retrieve them. I cannot afford this expense as everything I own is in that truck. I have the title, bill of sale, statement of facts, and a picture of the seller with his ID. I remember reading about a vehicle code, possibly [redacted], that mentions waiving registration fees in such situations. I used up my funds on truck insurance. Any assistance would be greatly appreciated.

I need to obtain identification. I moved from Texas to California three months ago but currently do not possess any form of ID or a driver's license. I have a paper copy of documentation from Texas and my birth certificate.

I work at a small motorcycle and scooter dealership in downtown Sacramento. For years, I've handled submitting Reports of Sale and registration payments for our customers who buy scooters. Recently, there was an issue processing three sales where the scooters were mistakenly registered as mopeds, causing delays and confusion. Despite providing clear proof and explanations, the registrations haven't been corrected in 7 months. I've made numerous attempts by visiting the DMV, calling different numbers, and submitting paperwork, but the problem persists. This situation has led to late fees, angry customers, and even a suspension of our license due to delays in submitting paperwork to the Occupational Licensing Unit. The stress has taken a toll on me physically and mentally, as my blood pressure is now dangerously high. I feel overwhelmed and unsure where to find a resolution.

While driving off the 5 freeway off-ramp in South Orange County, California, my front truck brake caliper locked up, causing a concerning situation. I signaled to other cars that I couldn't stop, managed to navigate past them, and avoided any accidents. Unfortunately, someone made a mistaken [redacted] call, leading to a misunderstanding that resulted in my arrest on suspicion of drunk driving. After being taken into custody, I underwent a blood screening which showed 0% drugs and an alcohol level of 0.05%, below the legal limit of 0.08%. I was not under probation or parole, and the entire situation was a result of brake failure. It is disheartening that I was not treated fairly and now face consequences such as having my license suspended unjustly. I hope to resolve this matter promptly to continue working and if necessary, will consider relocating from California.

I recently registered a trailer with the DMV. I didn't remember to do it soon enough, so I was expecting late fees. It's much higher than I expected. They've been sending me automated emails asking me to pay it, but I want to see the bill to understand the breakdown. The email says I can reply with questions, which I've done several times without a response. Their new Miles bot is useless for this, and that's what I get when I call. I'm on hold for Live Chat now, but it keeps asking if I'm still there. If I miss one, it will hang up on me. I'm not confident that I'll get what I need from this, either, and I don't know what else to try. Thank you for any advice.

I recently relocated to California after living in Idaho for nearly 3 years. I successfully completed my written test on 3/28/23, paid the $41 driver's license fee, and passed the eye exam. Today marks the 30th day since the test, and I have yet to receive my license. The representative assured me that I passed and that the license would be sent by mail. They advised me to call [redacted] if I hadn't received it within 30 days. Despite reaching out multiple times, I only ever speak to "Miles," who promises a callback that never comes. I am eager to locate my license promptly. Thank you, Patrick.

I am facing challenges in resolving my registration suspension after buying a used vehicle from an Oregon dealership in January. I successfully obtained my CA registration and license plates on Feb 14, [redacted]. However, I later received a notice from the DMV requesting a vehicle registration from Oregon in my name. The dealership claims they haven't encountered this issue previously and seem unsure about the requirements. They have asked for clarification from the DMV regarding the specific document needed to lift the registration suspension. Any assistance on this matter would be greatly appreciated.

I am struggling with resolving the suspension of my vehicle registration. I bought a used car from an Oregon dealership in January. I got my CA registration in February, but shortly after, I received a DMV letter stating I need an Oregon vehicle registration in my name. The dealership claims they have never faced this issue before and have asked for clarification from the DMV. I need a letter from the DMV outlining the specific requirements to lift the suspension. Can anyone offer assistance? My VIN is 1FTSW31F53EA60648. Thank you.

Hello, I really need help because I'm in San Marino, Italy, but I received a careless driving ticket in Colorado. I'm an American citizen who currently doesn't live in California. I am unsure who to contact for alcohol classes if needed. My attorney isn't involved in this matter, and I've already finished my trial and received the careless driving charge. Colorado indicated that since I'm not a resident, I need to handle alcohol-related procedures in California, where I reside. Please advise me on who I should reach out to. Thank you for your assistance.

My Class C driver's license was taken by a freeway police officer at a truck scale. They took it because I am behind on some payments for chat support, but I need the license to continue working and be able to make the chat support payments. My name is Juan Manuel Pérez Maldonado. I also have a ticket I got during the pandemic (coronavirus). Could you please help me figure out if I can make payments for it? My number is [redacted]. Thank you for your help.

I recently completed the payment for my car loan, and VE Credit has informed the DMV that the lien has been released. The DMV will send my title to the address on file, which needs to be updated since I have recently moved. As I do not have a California driver's license, I am unable to update my address online. What documents will I need to bring to the DMV to make sure I receive my title at the correct address?

I received a ticket, 12500a, with the number KU [redacted] on 08/26/22. After just passing the written driving test, I needed to practice driving to get my driver's license. My friend suggested I could buy a car with an international license to drive legally in California. Following their advice, I bought a Nissan Versa [redacted]. As I acquired this ticket, a police officer mentioned I had a three-month window to get my license in order. I was asked to pay a $[redacted] fee in court, being assured this would clear the ticket from my record once paid. I obtained my license in October, and now I'm inquiring if the ticket still appears on my record as I have not received any further violations since then. The DMV representative advised contacting [redacted] for assistance on clearing my record. Any guidance on how to proceed with this matter would be appreciated.

I am nearing completion of my final mandatory 18-month class on October 19th. I'm curious about the cost and requirements to reinstate my license (new ID, etc.). Will I need to retake the written test? Previously, I was informed that once I completed my program and checked in with this reference number, I would have no driving restrictions on my car or license. Does this information still hold? With fines paid, jail time served, and program finishing on October 19th, [redacted], do I need to schedule a DMV appointment in Vacaville, CA before visiting? Thank you. - J. W.