California Department of Motor Vehicles (DMV/RMV) Customer Service Issues

I am experiencing difficulty in retrieving my truck from the tow truck company. I had paid for registration, insurance, and other fees to remove the registration restriction as a consequence of my DUI arrest. Despite settling with you, my license was suspended on July 18th. The tow company has held my truck since my release from jail in June, citing ownership. I have complied and have been informed that the truck belongs to me, but they refuse to release it or provide access to my personal items. I have reached out to the investigators unit but have not made progress in resolving this situation.

I was double charged during the registration process for my used car. On July 14th, at the Los Angeles DMV office, the new agent mistakenly billed me twice, $[redacted].00 and $45.06. I was unable to complete the registration without a smog certificate and VIN verification. Returning on 8/23 with the required documents, I was billed twice again, $[redacted].00 and $51.32, despite explaining the previous double charge. The agent insisted I hadn't been charged before. I need assistance in obtaining a refund for one set of duplicate charges. Paul H. Phone: [redacted] Address: [redacted] Curson Place, Los Angeles, CA [redacted].

In [redacted], I was charged with a DUI, but the Rancho Cucamonga court dropped all my charges. This occurred 14 years ago, and now in August [redacted], the San Bernardino, CA DMV is requesting that I take a DUI class for $[redacted]. Given the financial strain of the pandemic, I cannot afford this expense. The court had cleared my charges years ago, and I urgently need my license for work and Valley College. Without it, my ability to progress in life is hindered. Please assist me in resolving this matter as it is causing me significant anxiety, stress, and depression. I am seeking help to improve my situation and move forward positively. Driving is essential for my job and education. Thank you for your attention to this matter. Sincerely, Joni C. [redacted].

In [redacted], I was charged with a DUI, but the Rancho Cucamonga court dropped all my charges, which was 14 years ago. I need my license for college and a job; it's really important. Without a license, I won't be able to work or go to school, which would set me back in life. Now in August [redacted], the San Bernardino, CA DMV is saying I need to take a DUI class that costs $[redacted], which I can't afford, especially after COVID. They shouldn't be requiring this during a pandemic, especially since all my charges were dropped by the court years ago. I need my license to be able to go to work and Valley College. If I can't drive, I won't be able to prosper in life; it will just hold me back. Please help me out; this situation is causing anxiety, depression, and stress. I need assistance to improve my life. Thank you for your consideration. Have a wonderful day. Looking forward to hearing from you. - Joni C. [redacted]

I, Leigh Skinner, have not received my disabled placard in the mail. My expired placard number was A [redacted] which expired in June [redacted]. My date of birth is 9/6/[redacted]. I have tried to contact, but have not been able to speak to a representative because my issue is not among the listed options. Do I need to make an appointment at the DMV to resolve this? I have to visit the DMV frequently for my pancreatic cancer stage four infusions, and the fatigue from the drug trial makes it challenging. The placard should have been automatically mailed to me. I updated my address when I renewed my driver's license and submitted another address change 3-4 weeks ago. I have exhausted all options and would prefer not to hire anyone as suggested online by the DMV. This delay is causing significant inconvenience. My local DMV is San Pedro DMV. My address is [redacted] Indian Peak Rd, Rancho Palos Verdes, CA [redacted]. Your assistance is greatly appreciated. - Leigh Skinner

I purchased a car from a California dealer in August and need to register it in Reno, Nevada. Unfortunately, there has been a delay in receiving my title and registration due to paperwork issues. I have reached out to the dealer, who assured me they would resolve the matter with the DMV. As the registration and title are essential for legal ownership and road use in Nevada, I am eagerly waiting for an update on the status. Name: Dora Johnson Address: PO Box [redacted] Sparks NV [redacted] License Number: 6RFE431 VIN: 4A37L2EF2CE002383 Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this urgent matter. Sincerely, Dora Johnson

Hello, I have been waiting for my driving license for 6 weeks now! Why has it not arrived yet? I have been unable to get in touch with you either via chat or by phone. Is it possible for someone to call me or provide me with the tracking number for my driving license? It seems like my license is taking a world tour before reaching me. Without a pictured ID, I am unable to register for services like Uber to earn money. I relocated from Brooklyn, NYC to California two months ago, so is waiting over 6 weeks for a license part of the California welcome? I urgently need my license to start earning, so please expedite the process. I believe many others are facing similar issues. Kindly consider the situation. Best regards, Fuad Naghiyev

I need to schedule an appointment to apply for a duplicate pink slip for my Toyota Tundra pickup truck. I am planning to sell it, but the pink slip is missing. I completed some paperwork online, but a DMV representative informed me that I need to make an appointment and visit an office in person. Could you please advise me on the necessary documents I should bring with me when I come in for my appointment? Thank you.

My license expired, and I couldn't renew it due to a failure to appear in traffic court. I was driving my wife's car with expired tags and didn't know I had to appear in court to resolve the issue. I ended up with a failure to appear on my record. I paid the fine at Harbor Court in Newport Beach, but the DMV now requires valid ID for renewal. I have an expired license and passport, but do have a utility bill in my name. What other ID options do I have to obtain my license? I'm unable to drive at the moment. I'm originally from South Dakota and now live in Orange County, California, so I don't have a certified birth certificate. What alternative documents can I use to get my license renewed?

Due to Covid restrictions, I have been stranded in India for the last two years, leaving my cars parked at my son's place in Hayward, CA. Although I have paid the registration fees, the vehicles still lack the necessary smog certification. As I am unable to visit the DMV in person, I am seeking advice on how to proceed. I can be reached at my India number +91 [redacted], via WhatsApp at +1 [redacted], or by email at [redacted]

On August 21, my vehicle was stolen in North Carolina, and the driver was arrested for a DUI. Although the vehicle was later released to me on August 10, the California DMV has not updated the seizure status. This is causing issues with registering the vehicle in North Carolina. I have reached out to the court, and they are willing to fax a release if needed. Here are my details: -License # 8F15731 -[redacted] Chevrolet Avalanche -Name: David Allen Spooner -Address: [redacted] Jimmy Tate Williams Rd., Beulaville, NC [redacted] -Phone: [redacted] I appreciate any assistance you can provide.

In April [redacted], I placed an order for a personalized license plate for my motorcycle. I paid the $50 fee but have not yet received the plate or any notification from the DMV. This has been an ongoing issue as I've also paid for tags that I haven't received. Additionally, my husband renewed his driver's license recently, but he hasn't received it in the mail either. Who should I contact to inquire about the status of my license plate and resolve these outstanding matters?

I am a 75-year-old senior citizen trying to renew my driver's license online. Governor Gavin Newsom waived the need for DMV office visits for seniors 70 and older due to the Covid-19 pandemic, extending the waiver through December [redacted]. Despite having a CA DMV account, I keep receiving the message "Eligibility Record Not Found" when attempting to renew online. I am puzzled as to why I am deemed ineligible for Internet Renewal. My name is Edik S. Khachian, and I can be reached via email. It seems that the information regarding senior license renewal and the waiver extension needs updating on the DMV website.

I need help resolving a licensing issue that is preventing me from renewing my license. I got a ticket in Coos County, Oregon in ****, but I live in California. My license expired in ****, and I've been unable to renew it due to various obstacles. When I visited the DMV in my town, I was told I needed to contact the Mandatory Actions Unit (MAU) before proceeding. Despite multiple attempts to reach the MAU by phone, I've been left on hold endlessly without any success in speaking to a representative. My livelihood depends on my license, and living in a rural area with no public transportation makes this situation even more urgent. I'm seeking assistance in having any restrictions on my license removed and any associated fees waived.

I received a ticket while traveling through Coos County, Oregon in ****. I live in California. My license expired in ****, and I have been trying to renew it since then without success. One runaround after another. When I went to the DMV in my town, I was told I needed to contact the Mandatory Actions Unit (MAU) first. I called from my cellphone while at the DMV and waited on hold until my battery died. I have made several attempts to reach the MAU, sitting on hold endlessly each time, never once speaking with a human. I need my license back, but I can't do it without speaking to them first. Please help me. I can't work or survive without my license, especially since I live in a rural area without public transportation.

I took the permit test at the DMV. Despite passing with only 8 questions missed, the employee said I failed. Confused about the passing criteria, I left. Returning for a second try, I failed again. Upon inquiring, I learned I needed to answer 8 questions correctly. Surprisingly, that was exactly the number I missed on my previous attempt. Having attempted the test 6 times, I believe I should have received my permit by the second attempt considering the 8 questions rule. I have kept records of all my visits to the DMV, but the employees said their records do not reflect all my attempts. I feel the worker owes me an apology for the oversight and should face consequences for not doing her job properly.

On June 5, [redacted], I sold a utility trailer to Justin Woltz at [redacted] Longhorn Ln, Auberry, CA [redacted]. We both signed a dated bill of sale. Upon receiving a bill for fees on the trailer, I noticed that after 9 months, the buyer had not yet registered it. I have submitted a copy of the bill of sale to you, and while the form provided was too faint to read, I have sent a second copy with the identifying numbers for the trailer. I kindly request your assistance in resolving this matter and ensuring Justin Woltz meets the registration requirements. I also wish to avoid being billed for future fees on the trailer. Thank you for your help in this situation. P.S.: Please understand this is my first time handling a transfer of ownership, as my late husband, Arthur Leland Johnston, used to manage such matters.

Due to recent illness, I hadn't used my car until now and noticed my license tag needed renewal in February. I didn't receive a bill, so I went online to address it. However, after submitting my credit card information for payment, they claimed my card was expired, which wasn't accurate as I used it that day. I provided another credit card, which went through fine until the end when I was informed of an issue and the process closed. I've tried calling numerous times but only reach a recording. Here are my registration details: Albert T., driving a [redacted] Chevy Equinox with license #7JWM871, vehicle identification number 2GNALBEK0F, and transaction number [redacted]. I was charged $[redacted].53, with a note that if the amount was incorrect, they would reach out to correct it. Will I receive my tag? Contact me at [redacted] or via email at [redacted]

I am struggling to locate the standard complaint form on your website. I am determined to find it and will keep submitting forms and contacting individuals until I receive assistance. Representative S.B. has not been helpful. I am unsure how to provide the required documentation if it requests something with my physical address, which I do not possess. Obtaining my legitimate California driver's license took over a year due to this issue. Even after extensive emails to various contacts, it required a supervisor to seek approval from a higher authority to process it. Additionally, a negative encounter with a DMV employee prevents me from returning there. My documents only display a P.O. Box address, not a physical one. Could you clarify what other information is necessary? S.B. failed to specify. Should I resend all documents? I will send a comprehensive package if needed. Thank you.

I am seeking assistance for a situation regarding my 18-year-old son who recently moved to California from Colorado and is trying to obtain his CDL. He completed the online application and visited the Concord DMV office with all necessary documents except his Colorado driver's license, which was stolen. Despite having a digital copy on his phone, the DMV refused to accept it. He also encountered obstacles trying to obtain a replacement Colorado license as he must be 21 to do so online. This leaves him with the dilemma of having evidence from Colorado proving his driving experience of nearly 4 years. How can we address this issue with the California DMV to recognize his driving history through the copy on his phone and his Colorado records?