CNN Customer Service Issues

I am appalled by the news story you ran about an extremely overweight Black man who was on the verge of bankruptcy. The fundraiser for him gathered over $[redacted],[redacted]! What about the countless others in similar situations? They do not get a $100k fund. It is upsetting that you are sidestepping the bigger issue and should feel ashamed! If you were to distribute this fund among all the people currently struggling with eviction and debt, each person in this crisis might receive just a fraction of a cent. Your sensationalized news truly appalls me.

I read an article on your website discussing how President Trump is leaving the economy worse than when he entered office, but I am having trouble comprehending it. The article points out the decrease in jobs compared to the last four presidents and does not take into account the impact of the pandemic. The article suggests the economy is in a worse state. What factors were affecting the economy before the pandemic? Prior to COVID-19, my financial situation was better, but I was unfortunately compelled to retire due to the pandemic. Please focus on delivering unbiased news to the public and refrain from pushing any personal agendas. Your duty is to report the news for the benefit of the country.

I reside in South Florida and use Comcast as my TV service provider. Lately, I have been experiencing issues with my CNN channel ([redacted]) not displaying in full screen. The picture appears reduced in size with a purple background on the sides, which is quite bothersome while watching. Interestingly, during commercials, the channel reverts to a full screen. The shrinkage worsens when CNN broadcasts a split screen with two people. I have reached out to Comcast about this, and after several checks, they have determined it to be a CNN broadcasting problem beyond their control. Even Comcast representatives in Tallahassee, FL, have observed the same issue. Being a loyal CNN viewer, I hope this matter can be resolved soon.

I am having issues with the CNN Breaking News push notifications. They are not working on my iMac, and on my Mac Book Pro, when I click on an article, I get directed to Bitly.com with an Error [redacted] message. I have not made any changes to my settings.

I think you are linked with HLN. I enjoy their programs, but I have noticed that many shows have music that is excessively loud. At times, the music overshadows the voices of the speakers, making it hard to understand the dialogue. Even when the music is not overpowering, it still makes it challenging to follow the conversation. I am curious why they feel the need to include music at all. If I wanted to listen to music, I would simply switch on the radio. If there is a way to address this bothersome issue, it would be greatly appreciated by many viewers. Thank you for your attention. - D.K.

Citibank has recently filed a lawsuit on November 29 concerning my Sears Credit Card account that I have held for the past 20 years. The lawsuit was filed in the Superior Court of California. The last statement I received showed a balance of $8,[redacted].37, but they are now claiming it is $9,[redacted].71. They have also closed my Costco Citibank account and another Citi Card. This all occurred subsequent to my complaint to the Consumer Federal Protection Bureau, leading me to believe it might be in retaliation. Despite requesting an audit for 2 out of the 3 accounts since April 02, I have not received a formal response. I expressed concerns about their accounting methods as the charges and overcharges seem exorbitant. After my complaint to the CFPB, the accounts were closed and turned over to collection agencies. As a 69-year-old living in California and relying on food stamps and Medi-Cal, I am disheartened by the lack of available resources. I have sought assistance from various organizations without success and have been advised to represent myself in the Superior Court, which I'm hesitant to do. The deadline to respond is December 29, and I am willing to provide all necessary documentation by email. These actions by Citibank are concerning and distressing, especially during the ongoing pandemic crisis.

I recently watched a video regarding the Election Night errors in vote reporting on CNN. The video raised concerns about the fluctuating vote counts reported by the network for both candidates. I am hoping to understand why there were instances where the vote totals decreased on CNN's coverage. I am not inclined to believe in conspiracy theories but would appreciate clarity on why the reported votes did not consistently increase as expected. How is it possible for vote counts to decrease in this context?

I have a few questions for Chris Cuomo regarding the President's health and actions. Firstly, when should medical or mental concerns about a President warrant the involvement of doctors? Secondly, could those in his inner circle be legally responsible for enabling his behavior? If the President wrongly accuses China instead of Russia, can he be held legally accountable for undermining US interests? Lastly, there are rumors of Abraham Lincoln's ghost in the White House; is there any way to find out if he has contacted Mr. Trump? Recently, Mr. Trump's behavior has seemed unsettling, warranting these inquiries. Can Chris or Don look into these matters? Thank you, Linda.

I was watching CNN and they discussed the Georgia Elections and the fundraising efforts of the candidates. Here are the accurate fundraising figures: Ossoff raised $[redacted].7 million from October 15 to December 16, as per the Federal Election Commission data. Similarly, Reverend Raphael Warnock, who is running as a Democrat to replace Senator Kelly Loeffler, raised $[redacted].3 million during that period in Georgia, according to the data.

I would like CNN to stop spreading misinformation and lies. The corruption being exposed includes your involvement. There are more U.S. citizens and patriots who see through the deception of mainstream media. You still have the opportunity to be honest. Many no longer believe your false information. Only those who are unaware or indifferent continue to follow you. Ultimately, God will prevail, and you will face consequences. Trump [redacted]! May God save America and the Constitution. If you desire a different system, consider relocating to a socialist or communist country. I am willing to assist you in your relocation. Your credibility as a news source in this country is diminishing. Sincerely, Lisa M.

I urge Congress to cease voting for military actions overseas and prioritize the well-being of both Americans and innocent civilians. The focus on self-serving healthcare benefits while disregarding the harm caused to vulnerable individuals is deeply concerning. Profiting from the suffering of others is morally reprehensible. It’s important to acknowledge the consequences of these actions. Taking advantage of the sick and profiting from it is abhorrent. The shift happening in America is significant, and it's essential to pay attention to these issues. Exposing those involved in these harmful decisions is crucial. It’s time for accountability. Let's shed light on these traitorous actions and demand justice.

Democratic Representative Bill Pascrell alleged on Friday that some Republican colleagues should not be sworn in for the upcoming Congress session. He accused them of breaching the U.S. Constitution and supporting President Donald Trump's attempts to overturn the November election results, which President-elect Joe Biden won. Could this matter be discussed by an advisor on one of your shows? These dissenting Congress members ought to be removed from their positions. It is crucial to send a strong message against violating their oath and undermining our democracy. Members of Congress must adhere to the law and respect democracy.

Happy New Year! I'm reaching out to CNN and other news outlets with a request. While I value news reporting, repeating stories constantly can worsen issues instead of solving them. As we near Donald J. Trump's departure from the White House this month, I hope the media can avoid excessive coverage of his actions. Focusing on legal accountability for his actions and progress made in holding him responsible is important. I believe it's crucial to move past his harmful influence towards a future where his actions are corrected and our democracy is protected. Let's prioritize reporting on meaningful progress and leave unnecessary coverage that amplifies his agenda. It's time to shift the narrative away from those who seek to manipulate public opinion.

President Trump and his family have faced extensive criticism from the media, particularly CNN, over the past four years. Despite not being flawless, his children have led relatively clean lives without significant issues like substance abuse, immoral activities, or shady business dealings. On the other hand, the Biden family has not avoided controversy. Joe Biden has been accused of breaking up a marriage, boasting about pressuring a foreign official, and concealing business connections with Hunter and foreign entities from countries like China, Russia, and Ukraine. This contrast in media treatment raises concerns about biased reporting and how it influences public opinion by not thoroughly researching and presenting facts. Numerous critical issues surrounding Biden, his age, mental health, family, and alleged election irregularities are causing unrest. The fear of a looming economic downturn, societal breakdown, and disregard for law and order in America is unsettling for many who feel disillusioned and disenfranchised. The current state of the nation is causing distress and division among citizens who question the direction of the country under the new administration.

1. (serious!) Kindly consider reducing the number of images showing the vaccine injection process. Some individuals, especially children, are afraid of needles. Constantly displaying this moment may deter people from getting vaccinated. 2. (less serious) Please delete the inappropriate image of a nude man with a watermelon covering him under the Style section. It has been there for an extended period and is not in line with my understanding of Style. Such content detracts from the professionalism of CNN. 3. (very serious) I, as the spouse of an American expat, want to express my sincere appreciation for the excellent news coverage following the recent events since the attack on the Capitol last Wednesday. The thoughtful interviews and discussions are commendable. Thank you and stay safe, CNN team.

The misinformation about Israel circulating is not in line with CNN's standards. It's concerning to see information being shared without verifying sources and facts that could potentially contradict the truth. Hopefully, CNN's editors will be more diligent and ensure they don't contribute to anti-Israel bias. The cable news network is accused of spreading false claims about the Jewish state. Various media watchdog groups, such as HonestReporting, have highlighted CNN's biased reporting towards Israel over the years. From misrepresenting Palestinian attacks on Israelis to downplaying Hamas' actions in Gaza, CNN's skewed coverage on Israel is disheartening. HonestReporting claims CNN has an agenda against Israel. Recently, CNN alleged that Israel operates as an "apartheid" state, a discredited propaganda narrative pushed by the BDS movement. This narrative aims to vilify and undermine the legitimacy of Israel. The report CNN referenced has been criticized by legal expert Eugene Kontorovich as being misleading and dishonest. Contrary to the report's claims, Palestinians are governed by the Palestinian Authority, not Israel. Moreover, Arab and Jewish citizens in Israel are granted the same rights. Kontorovich highlighted that the term "apartheid" is being exploited to tarnish Israel's image using sensitivities from racial issues in the West.

I recently contacted the number for the FBI that was provided and shared information about a post I copied and pasted while the events of January 6th unfolded. The individual I spoke with requested the details, including my name and phone number, and provided an email address for me to send the information. However, when I tried to send the email, it was returned as undeliverable. The conversation was brief, but I expressed concerns about the inadequate security measures and mentioned the potential involvement of law enforcement unions supporting Trump, particularly during the recent events in Oregon and Wisconsin. The connection between certain politicians, law enforcement, and the wealthy elite controlling the narrative is troubling. It is disheartening how money seems to take precedence over human life. I hope the person I spoke with is legitimate as recent events have me questioning my safety. I emphasized in a previous letter to the Supreme Court and Chris Cuomo the importance of politicians serving the people rather than their own interests. It is time for a change where the focus is on saving lives to secure a prosperous economy. Sincerely, M. J.

I have a key question for the on-air hosts like Jake Tapper, Chris Cuomo, Dana Bash, etc.: Why didn't President Trump go to the Capitol with his crowd on Jan. 6th? He had promised to be there, stating, "And I will be there with you." If he had been present, the violence may have been averted, and lives could have been saved. His absence allowed the desecration of the Capitol to occur. If the President had been there in full view on national and international TV, he would have had to intervene and stop any violence. By not going, he failed his supporters and missed the opportunity to prevent the chaos. Some speculate that his absence was part of a larger plan to allow the attack to unfold. This raises questions about his involvement, especially considering the actions of some Republican lawmakers before the attack. Why did he choose not to go?

My son, R.W. is currently in the Federal Detention Center in Philadelphia, PA where he contracted COVID-19 from his cell mate who tragically passed away. My son tried to seek help for his cellmate, but unfortunately, medical treatment was not provided promptly. The lack of communication about his condition and the conditions of the cell are concerning. Access to the facility has been restricted since March [redacted], raising questions about how he was exposed. Attempts to reach the facility have been unsuccessful as calls often get disconnected after long holds. I am seeking assistance in getting information and ensuring proper care for my son. Regards, J.W.

Subject: Urgent Message for Senators Regarding Impeachment Trial Dear Senators, I urge you to carefully consider the evidence before you in this impeachment trial. The events leading to the riot at our nation's capital were fueled by months of claims questioning the election results. It is imperative that you review video evidence to determine if the President incited or conceded during this time. Each Senator should present a video clip showing the President's words. If you believe he is guilty, provide evidence of him claiming election fraud. If you believe he is innocent, show a clip of him accepting the election results. Let us collectively assess the videos to ascertain the truth of whether the President incited unrest over a 2-month period. Your decision in this trial is crucial. I implore you to consider the facts and act with integrity for the good of our nation. Thank you for your attention to this matter. Sincerely, [Name redacted]