CNN Customer Service Issues

I am having trouble accessing CNN Go on my Apple TV. Whenever I click on the icon, a message pops up saying I am not authorized and need assistance from a TV provider. I have tried contacting ATT TV, Apple TV, and Spectrum TV, but none of them could assist me. I visited the CNN Go Help link and followed the instructions provided, but I never saw the option to "Activate" in settings. Initially, when we clicked on CNNGo, it offered 10 minutes of viewing to join, but as newcomers to Apple TV, we didn't opt for it. We have been attempting to access the offering for the past few hours with no success. Can someone help me with this issue? Thank you. Jef

I would like to address some concerns regarding the information being spread by certain media outlets. Recently, there have been reports containing false information about upcoming events involving political figures. It is crucial to fact-check and verify sources before sharing such sensitive content, as it can lead to confusion and potentially harmful consequences. Let us strive for accuracy and responsible communication in all forms of media. Thank you.

Governor Gregg Abbott's lack of assistance during the eviction crisis has left many Texans struggling. Despite reaching out to his office multiple times after being evicted in July, I, like others, have received no support. The situation has left many homeless and desperate. Some have been fortunate to receive a 30-day notice, but I was not among them. Dealing with racism and retaliation from my landlord and an unsympathetic judge has exacerbated the situation. The misuse of Texas laws has led to innocent individuals like myself suffering at the hands of malicious individuals. Even in the face of evidence, the landlord's representative displayed a callous attitude, and the judge exhibited unprofessional behavior. Governor Abbott and local authorities have provided no assistance, leaving me potentially facing life in my car. The disregard for the crisis we are all enduring is deeply troubling, especially when Texas laws are being ignored and people are being mistreated based on their race.

Your lack of coverage of Joe Biden's interviews, where his cognitive abilities and incoherent outbursts are noticeable, is biased. Not airing his interview with Errol Barrett where the cocaine statement was made does a disservice to viewers. The avoidance of reporting on the Sally Yates hearings also shows bias. CNN's current state is disappointing, not providing an even playing field for this election. Reporting should be fair and equal for all stories. While I doubt you care, I felt compelled to comment on this.

I recently had a rapid finger prick COVID test done in Prescott, AZ, which provided my results within 10 minutes. This test detects antibodies and seems like a quick and affordable option. Despite not hearing about it on CNN, I believe it could be beneficial for efficiently reopening schools and helping the community. Thank you to those exposing the misinformation spread by the current administration during this challenging time. - J. Lee

To the CNN news anchors, I recently saw the segment featuring Hannah W., the high school student from Georgia who bravely shed light on the lack of proper safety measures in her crowded school hallway. I believe Hannah deserves high recognition, like the Presidential Medal of Freedom, and a scholarship for her courage and determination to do what's right. Who is responsible for the safety decisions at the school and why weren't students wearing masks or protective gear as shown in the CNN clip? Hannah's actions highlight a serious issue with the school's safety protocols. Her bravery is commendable, and we should all strive to stand up when needed.

A group based in San Francisco has analyzed the current situation and predicts a severe economic downturn unless immediate action is taken. The group suggests a comprehensive economic stimulus proposal to prevent millions of businesses from going bankrupt and individuals from facing homelessness. The proposal includes canceling rent for households and businesses affected by the pandemic, allowing closed businesses to continue their tenancy rent-free during the crisis and for three months post-reopening, and providing interest-free loans and support to struggling businesses. By implementing these measures, the group aims to save countless businesses and jobs, preventing what could potentially be the worst depression in history. The proposal is intended for all countries impacted by the pandemic.

I have a question regarding the BLM protests and Jacob Blake. Recently, I heard a witness mention that the officer was instructing Jacob to drop the knife. I hope for accurate and truthful reporting from you. I support BLM and peaceful demonstrations. I do not condone criminals who destroy lives and benefit from taxpayer funds. Resisting arrest should not lead to death or paralysis, but if someone resists while being arrested, the situation can escalate, especially if they are armed. Police reform is necessary to protect both civilians and the good officers. I intend to vote for Joe and Kamala, and I strive to be fair-minded. Please present information honestly and comprehensively; let's not portray good cops as criminals. They are someone's daughters, sons, wives, husbands, mothers, and fathers. Please be fair in your coverage. Thank you.

As a Democrat, I understand the concern when information causes distress. One of my sons, a Republican, shared a troubling news piece about a tragic incident involving a 5-year-old. It's essential to clarify this matter without letting it divide us further. My family values the importance of all lives being respected and represented equally. The incident reportedly occurred in North Carolina. I seek confirmation to discuss this calmly with my son in Georgia without letting political differences disrupt our relationship. I reside in California with my husband. Your prompt response is greatly appreciated. Thank you, D. Abrew.

I am no longer receiving my 5things daily emails. I have attempted to create a new account, but the website claims to send a verification email that I never receive. Likewise, when I try to reset my password, the reset email never arrives. I contacted Comcast to check if CNN emails are being filtered out unintentionally, but they confirmed that was not the case. Comcast suspects someone may have compromised my account, even though they couldn't find evidence of unauthorized activity. I am unsure how to proceed.

During your program tonight, Erin B., reporters interviewed a Trump supporter to highlight their blind faith in the president. Having taught critical thinking for 25 years, I believe a more effective approach is to calmly ask for the specific evidence behind their reasoning. This strategy focuses on evidence to determine the validity of thoughts. By not providing a phone number for viewers to call in, it comes off as arrogant and neglectful of the average citizen. I urge the program to consider a more evidence-based approach and be more accessible to viewers' feedback without putting personal emails on any lists. Thank you.

I am disappointed with the reporting by MSNBC, CNN, and Nightline on the upcoming election on November 3rd, [redacted]. The emphasis on the race of the candidates rather than on their qualifications is disheartening. I believe the focus should be on significant achievements rather than just race. As a voter, I want to see real change and representation that aligns with the community's values and needs. Let's prioritize issues like reparations and fair treatment of historically marginalized communities. The current emphasis on backgrounds and heritage is not what I want to see in the news. Let's stay focused on the real issues and demand the representation we deserve.

I used to watch CNN since it started until [redacted]. Over the years, I noticed reporting errors and realized it had shifted from a news network to a political organization. Joining me, eight family members also stopped watching earlier. It's disappointing as I once enjoyed Anderson Cooper and Wolf Blitzer. I'm disheartened by the lack of care for the country, the promotion of chaos in American lives, and the portrayal of police officers as targets. It reflects a decline in basic values. Due to the biased reporting on some networks, I've made up my mind to vote for President Trump. I prefer a leader with genuine character over a deceptive salesman who doesn't understand their own product. Thank you for reinforcing my decision.

My mother, a nurse at a nursing home, discovered that a cook at their facility who was exposed to Covid-19 is still working there. Two patients have tested positive for the virus and are now hospitalized. My mother, with over 25 years of nursing experience, was exposed as she provided care to one of the positive patients. The nursing home refuses to let her quarantine, stating she must work or risk losing her job. Local authorities have not intervened. I am contacting this forum for assistance in raising awareness about this dangerous situation. Thank you for any help you can offer. I have poor internet due to living in a rural area.

My mother works at a nursing home where 2 patients recently tested positive for COVID-19. One of them, whom my mother bathed, had to be hospitalized. The cook who brought in the virus is still working there despite knowing she was positive. The nursing home manager refuses to let my mom quarantine, citing short staffing. If she doesn't return, she risks losing her job after 25 years of nursing. We've contacted the state and local health department with no action taken. We need help to expose these negligent employees to prevent further sickness. Thank you for your time. If possible, please contact me at [redacted]. Thank you for your attention. Sincerely, Anthony Pedigo

Dear CNN, I am reaching out for help regarding a group of Senior Officers from Carnival Cruise Line who were terminated abruptly after dedicating 25 to 35 years to the company. The dismissals were delivered via a brief phone call from VP HRD Nelson Scott and VP of Marine Operation Gigliotti Gaetano with no prior notice or explanation provided. Despite numerous attempts to seek clarification, no response has been received after 22 days. Both CEO Arnold Donald and President Christine Duffy have been unresponsive to our emails. We seek your assistance in shedding light on this matter and would greatly appreciate your intervention. Ministero delle Infrastrutture e dei Trasporti, a group of Carnival Cruise Line Officers, highlights the lack of transparency in their dismissals and the subsequent challenges faced by them. They are represented legally by Lawyer Dr.ssa Licia D ' Amico and are actively seeking answers and justice for the abrupt terminations. Thank you for considering our plea for assistance. Sincerely, CCL Group "Look at us from above"

As a 56-year-old, I acknowledge the changes in news reporting from the days of Walter Cronkite and Harry Reasoner. While I did not support Trump, I am troubled by CNN's focus on attacking him. Reporting should present facts for the public to evaluate, not impose interpretations. For instance, if Trump referred to Kamala Harris as a "monster and a communist," CNN labeling it as sexist or racist seems misguided. Let the audience decide the implications of such statements, CNN. Stick to reporting the news objectively.

Many Americans, including the broadcast personalities, believe the President is consistently dishonest about critical issues like national security and the COVID-19 pandemic. Despite this, he is frequently featured on air, leading to the perception that the executives prioritize him over other important news. This overexposure has led me to avoid watching the broadcast aside from reputable scientific or literary sources. I hope others follow suit. After being a long-time viewer, I have decided to stop watching. I wish for a change in your programming or consequences for your advertisers and shareholders. Goodbye.

I attempted to email '[redacted]' but it was rejected. Despite the current chaotic situation, I feel I have an idea regarding a potential solution for the coronavirus based on my 40 years of experience. Here is what I want to share: Hello CNN, I am not seeking fame or fortune from this. At 74 years old, I reside peacefully in the Isle of Man, UK, with my dog Titus in a serene countryside. While not a scientist, doctor, or medical professional, I believe I may have stumbled upon a potential remedy dating back 40 years that could be valuable for treating/curing the Coronavirus. For four decades, I have been immune to colds and flu (with only three exceptions) using a common supplement. This remedy typically eradicates these viruses within 12 to 24 hours. My 98-year-old mother has also been healthy and cold/flu-free for fifteen years using the same method. Concern for my U.S. citizen son and his family in the current crisis prompted me to share this. Even though many are initially skeptical, my remedy has been successful for me, family, and friends over the years. I have been inspired by Dr. Fauci and Dr. Sanjay Gupta on CNN, and I believe my method warrants scientific consideration based on personal and others' experiences. I am open to discussing this further for the greater good. After 40 years of a project that has proven effective for me, I hope it may aid in combating this virus. Thank you for your work, John C.

After watching "The Trial of the Chicago 7," I was struck by Abby Hoffman's quote from Lincoln's Inaugural Address of [redacted]. The message about the power of the people to peacefully change their government resonates strongly today. With over [redacted],[redacted] Americans lost and numerous wrongdoings, it's time for change. As neighbors connected by friends and family, Americans have the opportunity to shape a better future by voting to remove Donald Trump and restore unity for all. Let's come together for the benefit of everyone, not just a few. Many in Canada, like myself, hope for a swift change and financial aid during Covid-19. By voting and following new leadership, we can build a caring and disciplined world. Exercise your voice, vote for change. Joanne, Mississauga, Ontario, Canada