CIGNA Customer Service Issues

Last year, I enrolled with Cigna through a healthcare agent. Despite informing my job about having coverage with Cigna, my job's HR department insisted I could not apply for external coverage and refused to cancel my current health plan. The agent assured me it would be canceled and I would be enrolled in a new plan for [redacted]. However, the new plan had the same ID# and Group #, with only the premium amount decreasing. I paid the new premium as instructed but now realize not much else has changed. I need assistance with this issue and would appreciate a call from the manager's team to address it.

I was a member until 2 months ago when I realized I had unclaimed payments for a refund dating back to March [redacted]. I didn't submit them at the time because I couldn't locate the payment receipts. Now that I have found them, I reached out to the claims office for guidance, but I have yet to receive a response. During my time working with World Vision International in Haiti, I made those payments in the Dominican Republic while I was diagnosed with glaucoma in both eyes. I even sent copies of the payments in an email, but unfortunately, I have not received any feedback from the office. My name is Milton Milazi.

While in the USA, I received a billing invoice from a service provider. Despite several attempts to resolve the issue through calls and emails, it remained unresolved. However, after speaking with Cigna's customer care team, they confirmed that I should not have been charged the $25. Now that I am outside the USA, I am concerned about the status of resolving this ongoing claim and would appreciate an update on its outcome. I will provide my details for expedited assistance: - Name: Manob Deb - Date of service: September 29, [redacted] - Provider: Kevin P. Murray - Patient Responsibility: $25.00 (As per my conversation with Cigna's customer support, this amount should be $0) - Claim Processed: October 1, [redacted]

I am in need of documents from Cigna, particularly the verification of my active plan as well as a detailed breakdown of the costs for myself and my wife. I have a premium assistance fund that covers my portion of the insurance due to a chronic illness. Despite multiple requests, I have only received a one-page welcome document from [redacted]. I was informed that I would receive a physical copy of these documents since it is the only method to send them. I am still waiting for the complete breakdown of my [redacted] plan, including financial details.

I have been a subscriber of Cigna Dental along with my husband for a few months. We both had routine checkups on July 5 and July 10. While Cigna immediately processed my husband's claim, they have not done so for mine despite multiple submissions by the dental office. Despite the friendly representatives at Cigna and the dentist's office, no resolution has been reached after several attempts. I have already settled the bill to avoid inconveniencing the dentist. It appears there may be a technical issue with my account at Cigna causing this delay. We are eager to have this issue resolved promptly and appreciate any guidance on how to proceed. Thank you for your assistance.

Dear Cigna International Healthcare, We are Sab Medical Centre, seeking to establish a partnership with Cigna Insurance Health Care. Our facility in Entebbe, Uganda, has been aiding international and local clients utilizing Cigna's insurance cover. Many of these clients reside in Entebbe and nearby areas, prompting us to propose a partnership with Cigna International Healthcare. Sab Medical Centre is a registered facility supervised by medical professionals and specialists who are affiliated with national and international medical organizations. Our center offers private and semi-private accommodations, a general ward, outstanding ultrasound and x-ray services, a well-equipped laboratory, and a team of skilled doctors, nurses, and midwives. We appreciate your attention to this matter and look forward to your response. Thank you, Sab Medical Centre www.SABmedicalcentre.com [redacted] +[redacted]85 +[redacted][redacted]-- Oretta

My primary care provider prescribed physical therapy, which was approved by CIGNA. I attended three sessions at PT Solutions on 6/28, 6/29, and 7/3/[redacted] for neck, back, and right knee pain before having to discontinue. After consulting my doctor, an MRI was ordered, and a referral to a neurosurgeon led to the same request. However, CIGNA continues to deny the MRI, claiming no physical therapy was completed. I have checked my MyCIGNA account, where no records exist, and have not received any claims details by mail. Despite PT Solutions confirming they submitted claims to CIGNA and were paid, the issue persists. I am requesting CIGNA corrects my health records promptly. Thank you. - Richard R.

I recently had a claim rejected due to a misunderstanding of dates with Cigna. They asked for the exact date of my hypertension diagnosis, but there was confusion when the hospital staff called because they misheard the date mentioned over the phone. I reached out to the claims department via email, but it seems to have led nowhere. The entire claims process has been distressing and difficult, as it has never been smooth. Each time I need to file a claim, it becomes an emotional ordeal. My parents, who do not speak English, struggle to communicate with the customer service. Despite paying high premiums for their insurance to ensure their well-being, it has only added stress to our lives. I am considering switching to a more accessible insurance provider with better support throughout the process.

A former acquaintance, Tamara Sanchez, has been harassing me since August [redacted]. Despite initially providing her with a reference, I have since retracted it due to her unacceptable behavior. While living with Tamara and her daughter in March [redacted], I witnessed concerning actions, including neglectful parenting and unsanitary living conditions. After an incident where Tamara attempted to force me out of the house without proper eviction procedures, law enforcement had to intervene. Subsequently, Tamara sent me derogatory messages and resorted to racially offensive language towards me. Her actions have caused me distress, and I am now taking steps to obtain a restraining order against her. Additionally, I loaned her money for an electricity bill that she has failed to repay, adding to the list of grievances. I hope to resolve this situation swiftly and peacefully.

My name is Cecilia Murias, and I work for Morgan White Group. We have a contract with Cigna, and my member ID is [redacted]-08-[redacted]. On September 15, [redacted], I underwent a PET Scan at National PET Scan in Miami, FL. Cigna incorrectly classified this provider as "out of network," leading to a deductible charge of $15,[redacted], which is unfamiliar to me. Despite numerous attempts to contact Cigna through various phone numbers, I face long hold times and frustrating transfers without resolution. I possess a letter from Cigna confirming the provider's network status. Seeking guidance on how to address this issue. Thank you.