CIGNA Customer Service Issues

I am in search of insurance as my father recently received a diagnosis of Hashimoto Thyroiditis. This condition also affects my fraternal twin sister, prompting me to explore whether I may be at risk. I am considering getting my thyroid tested, which involves comprehensive bloodwork. I am unsure if this would fall under preventative healthcare or specialized bloodwork when dealing with my Cigna plan offered by my employer. Any guidance would be greatly appreciated.

I am Samantha Angel Monic S. Hughes and I am the beneficiary of Insurance (no.[redacted]) from my late father, Richard L. Hughes. Three years ago, my claim was approved, but due to a change in address, I couldn't cash the cheque. I recently found out that you were trying to reach me via mail. I apologize for not responding to your letters. I am writing this in hopes of renewing my cheque.

I recently received multiple letters from CIGNA outlining services not covered. While I understand the outstanding doctor bill, my visits to the Oliver Clinic are routine check-ups for prescription refills and general health discussions, not for an anxiety disorder, as incorrectly billed. The $[redacted] charge for a routine blood test is unexpected, especially since it was previously included in my check-up at no cost. Please address this coding error with CIGNA to rectify the situation promptly. Contact the Oliver Clinic at [redacted] for further details.

I was charged $[redacted].00 for an in-network visit to a dermatologist when I should only have a co-pay. I spent 30 minutes on the phone with a CIGNA representative from what seemed like a call center in India with a poor connection. The representative repeatedly requested my debit card number, which was unnecessary. My Patient ID# is U[redacted] and Group# is [redacted]. The bill is from Nashville Dermatology and Skin Cancer Clinic under Megan M.'s name. Initially, the claim was denied due to incorrect coverage details from the provider, but the broker entered the wrong birth date for Megan. This error was rectified about three weeks ago, and the doctor is in the process of resubmitting the bill.

My friend has been suffering in extreme pain for over 2 months due to your company's HMO not providing proper care. I am outraged by the lack of concern for her well-being. I will not recommend your company to anyone. Patients may be better off without your coverage and seeking care directly from doctors and hospitals even with financial assistance. Playing with someone's health like this is unacceptable. I hope something can be done for her and others in similar situations before it's too late.

Dear Sir/Madam, I am reaching out with a pressing query regarding my insurance coverage under NALC. My name is Jeffrey G. Huff, and I am covered along with my wife, Johnda Huff, and daughter, Jessalyn Huff. Regrettably, my son Jordan Huff, who recently turned 26, was removed from the policy. I would like to explore the possibility of retaining his coverage by understanding the associated costs for monthly payments. Jordan relies on numerous medical visits and medications to manage his depression and anxiety, making it essential for him to remain insured. For reference, my ID# is N[redacted]9, the group number is 32, and the account number is [redacted]. Your prompt response is eagerly awaited to initiate the process of reinstating my son's insurance coverage. Please do not hesitate to seek additional details by replying to this email or contacting my wife at [redacted]. Thank you for your assistance. Kind regards, Jeffrey G. Huff and Johnda Huff

Dear Team, I am reaching out with an important query regarding my insurance coverage under NALC. I am currently insured along with my wife, J. Huff, and daughter, J. Huff. Unfortunately, my son, J. Huff, has recently turned 26 and has been removed from the plan. I am inquiring about the possibility and cost of continuing his coverage under my plan. He requires medical attention for depression and anxiety, including multiple doctor visits and medications covered by our insurance. My ID# is N[redacted]9, group number 32, and the account number is [redacted]. I would appreciate a prompt response regarding this matter to reinstate my son under our insurance plan. For any further details needed, please reach out via email or contact my wife at [redacted]. Thank you for your attention to this matter. Best regards, Jeffrey G. Huff and J. Huff

My divorce with my husband was finalized by the judge on October 3rd. However, I was removed from the insurance policy on October 1st without any notification. Despite having lab work done on October 5th, I wasn't aware of being removed until later. There has been a mix-up with my address, causing important notices to not reach me. I am working with my attorneys to resolve this issue. I am waiting for confirmation from them to understand my options moving forward. I hope to discuss potential COBRA coverage for the recent labs not covered due to the sudden policy change. It's crucial for me to understand the process and be connected with someone who can help me transition to a new policy. Thank you, Deb F.

My divorce was finalized by the judge on October 3rd. Despite having lab work done on the 6th, I was previously informed by customer service that my colonoscopy tests would be covered as long as I had a prescription and was still listed on the policy. However, to my dismay, I discovered that my ex-husband had removed me from the policy a few days earlier. He provided incorrect information to the insurance company, resulting in my premature removal before the divorce agreement was even signed. This has caused confusion and distress, especially since I was not notified of these changes. I am seeking clarification on the process of being dropped from the policy without notice and the possibility of opting for COBRA coverage. Additionally, I would like assurance that the lab work I had on the 6th will still be covered, considering the circumstances. It's crucial that I understand my options as my attorneys are handling this matter. I appreciate any guidance on transitioning to individual coverage and hope for a resolution soon. Thank you, Deb Faircloth.

I am writing to address a concerning issue with my transition from Short-Term Disability to Long-Term Disability with Cigna. I have been on medical leave since March [redacted] and my Short-Term Disability coverage ended in September. However, I have not received any Long-Term Disability payments in the past 1-1/2 months, despite my health worsening and the continuity of my inability to work. It appears that there is a disconnect between the information provided during my Short-Term Disability claim and the processing of my Long-Term Disability claim. Despite fulfilling the physical demands of my job, I am being told otherwise by Cigna's Long-Term Disability department. I have submitted my job description multiple times to clarify the requirements of my role, which involves heavy lifting, contrary to the assumption that I have a desk job. It is baffling and distressing to face financial hardship while struggling with my health, especially considering the purpose of Disability Insurance. It is imperative that Cigna re-evaluate my case promptly, considering the medical history and information shared by both myself and my doctors during my Short-Term Disability claim. Unfortunately, my current Long-Term Disability representative has not been as supportive and informative as my previous Short-Term rep. I urge Cigna to embody the ethos of providing financial support during times of illness or injury as promised in their description of Long-Term Disability coverage. Your timely attention to this matter is greatly appreciated.

I have been out on medical leave since March [redacted], initially receiving Short Term Disability which has been a lifeline. However, since transitioning to Long Term Disability in September, I have encountered significant issues. Despite providing all necessary information, I have not received any payments for the past 1-1/2 months, while my health has deteriorated. The Long Term Department seems unable to process my case efficiently, even though it should be straightforward based on my previous Short Term Disability records. After being erroneously informed that my job was sedentary, I have submitted my job description multiple times to clarify that heavy lifting is required. It is frustrating that despite paying for both types of disability insurance, I am facing financial hardship due to delays and unclear communication from Cigna. I urgently need a resolution to ensure I receive the support entitled to me.

Hello, I recently signed up for a new Cigna plan through my employer, Pearson. While I was assured there would be no break in coverage between [redacted] and [redacted], I have not received my new ID cards and my records show that I am inactive. Pearson contacted Cigna, and a representative named Mary informed them that enrollments are still being processed and it may take up to 6 weeks for my status to be updated. This situation is causing a lot of frustration for me. I am currently undergoing a medically-supervised weight loss program that requires regular appointments to monitor my progress. Unfortunately, I had to cancel today's appointment because I cannot afford to pay out-of-pocket and wait for reimbursement. Additionally, I am being charged monthly for a C-PAP machine that should only cost $75 with insurance coverage. I am concerned about the costs if I have to cover it myself due to the delay in processing my insurance paperwork. I am awaiting a call back from my doctor to discuss options regarding the machine. I kindly request that a resolution be reached by the end of the week. I urge the team to locate my information, coordinate with Pearson/Mercer Marketplace if needed, and expedite the processing of my paperwork so I can resume my doctor's appointments promptly. It is frustrating that my insurance coverage is being disrupted due to administrative delays.

On 11/27/18, my son, G., had sealants applied at his dentist's office. The EOB for this claim was denied because he was over the age limit of 14. Despite explaining the wait period due to teeth eruption, and two appeals made by the dentist's office, the claim was still denied. It seems unfair to deny payment based on an age limit majority. Even after paying the dentist office out-of-pocket, I am disappointed by Cigna's handling of this matter. Only $[redacted] of the allowed $[redacted] was paid for the year, yet $[redacted] for the sealants was not covered. I hope my feedback is heard, but I am now considering other insurance options. Thank you for your attention to this matter. - L. Duty

Hello, I have a Long Term Disability Claim with Cigna, Incident [redacted], and need to provide updated examinations and records by mid-February including physical, neurology, and mental health. I am kindly requesting an extension until April 1. Due to scheduling constraints, my doctors cannot evaluate me or complete necessary tests until the end of March. I recently underwent an EEG and will see my Neurologist in mid-March for further discussions and treatment planning. These appointments are crucial for providing accurate and up-to-date information about my condition, aligning with Cigna's preference for my doctors' insights on disability decisions. I have reached out to my caseworker, Celena Lukasik, who mentioned she would need approval from her supervisor for the extension. As time is of the essence, I humbly appeal to Customer Service to consider granting me until April 1, [redacted], to submit all required documentation as requested by Cigna. Thank you for your understanding.

I have submitted a short-term disability claim and each time I call, I receive conflicting information. I am in need of clear guidance on the required paperwork, and expect consistency among all staff members. Dealing with these matters is already stressful enough, and the lack of coherent responses is frustrating. I have requested my claims representative to contact me for two consecutive days without success, leading to more confusion. It appears as though Cigna is prolonging the process unnecessarily, causing me extra time and effort. Despite being informed that my psychiatrist cannot submit any documents, Cigna sent her a form to complete, creating further confusion. Yesterday, I was informed that all necessary information had been received from my doctors, but today the story has changed, leaving me with limited time to resolve this matter. I am seeking assistance to clarify the situation. Thank you, A.S.

I enrolled in Cigna Medicare insurance in October [redacted] and needed specific documentation for my former employer. Despite multiple calls in Nov. and Dec. requesting the information, Cigna failed to provide it as promised. After filing a grievance, I never received the documentation by the deadline. Eventually, in mid-January, I received the bill containing the required information and set up automatic payments from my checking account. Although Customer Service informed me to ignore a potential February bill, I was billed for February and March with a payment due. When I inquired, I was told the automatic payment was canceled, and I would need to pay with a check or credit card. Frustrated with the situation and the dismissive attitude displayed towards my concerns.

Hello, I recently enrolled in my employer's health insurance plan, Venturehacks: Open Access Plus, effective June 17th. Yesterday, June 24th, I experienced severe symptoms such as dizziness, lightheadedness, shortness of breath, and heart palpitations. Following my healthcare provider's advice, I visited urgent care but was eventually sent to the ER due to suspected pulmonary embolism related to my birth control. At the ER, I underwent bloodwork and a CT scan. Upon reviewing my plan details, I noticed that imaging tests require precertification. I had no access to my member ID at the time of the emergency, and the phone representative confirmed I was not in the system. Is there any provision for exceptions for ER care? I appreciate any assistance on this matter.

Subject: Issue with Cigna Health Insurance Claim To Whom It May Concern, I am writing to address an ongoing issue with claim payment involving my recent childbirth. My name is Crystal Cleveland, ID #[redacted]15 01, Group: [redacted]. Despite multiple attempts to rectify this matter, I have been unsuccessful in resolving it thus far. It has come to my attention that there has been confusion regarding my son, Channing Knox Cleveland's insurance coverage under Cigna. Channing was born on September 29, [redacted], and I promptly added him to my Cigna insurance policy within the designated timeframe. However, Cigna seems to believe that his primary insurance is with Humana, which is incorrect. I want to clarify that Channing is solely covered under Cigna, with Blue Care (Tenn Care) as our secondary insurance. This misunderstanding has resulted in the hospital bills from the University of Tennessee Medical Center not being settled due to the confusion between Cigna and Humana. I kindly request your prompt assistance in resolving this matter to avoid any further inconvenience. Your attention to this issue is greatly appreciated. Thank you for your cooperation. Warm regards, Crystal Cleveland

I'm seeking assistance in locating a doctor who can provide me with support. I am dealing with cervical stenosis and have undergone surgery for a bulging disc in my neck. The pain has been overwhelming post-surgery, and even prior. I followed all recommendations, including acupuncture at Ortho Virginia and visits to two pain management specialists with no relief from various injections. This has led me to a deep depression as I am unable to work, care for my family, or lead a normal life due to unrelenting pain. I've been advised to consider seeking medical care at Duke. I'm unsure if this is covered by my current insurance. Any suggestions on how I can regain control of my life would be greatly appreciated. Thank you.

I submitted a disability claim on 10/3/[redacted] associated with incident # [redacted]2-00. Despite receiving a confirmation when I submitted the claim, myCigna does not show any record of it being filed. Can you confirm that the claim was received? Additionally, I am unsure if I need to complete forms such as Disclosure Authorization, Electronic Fund Transfer (EFT) Authorization Form, W-4S for Federal Income Tax, and State Income Tax Voluntary Withholding Request Form. If these forms are necessary, please provide guidance on how to submit them and the contact details for assistance.