Busch Gardens Customer Service Issues

On August 1st, I visited Aquatica and purchased the platinum annual pass as well as a locker. Unfortunately, my locker was forced open and my cellphone was stolen. There was no one available who spoke Spanish, and I waited at the park for 2 hours in the rain without security personnel showing up as promised. This led me to consider filing a report at the local police station today. I explained the situation to the employees but felt discriminated against as nobody assisted me properly. I want a refund and to cancel my package. After filing my report at the police station today, I just want to highlight that as a Florida resident, nobody took my information at the water park. They do not check bags and lack proper security measures. I felt discriminated against and no manager approached me to help.

We, Don and Peggy Kyser, 84-year-old great grandparents, took our 9-year-old great grandson to Busch Gardens Tampa to celebrate his academic success. Unfortunately, the day we visited, the park closed due to inclement weather. A kind park employee advised us to visit customer service for complimentary tickets to return another day. Due to unforeseen circumstances, including health issues, we are unable to make the trip before our passes expire on June 6. We kindly request an extension of 3 to 6 months to fulfill our promise to our great grandson. Thank you for your understanding and assistance. Don and Peggy Kyser

I wanted to bring up a recent issue I experienced on one of your attractions. The specific ride escapes me, but it was a seated virtual reality experience where participants wear special gear and glasses to be immersed in a fairy and dragon realm. Once seated, I encountered difficulty fastening my seatbelt. After unsuccessfully attempting to secure it, I raised my hand and called for an attendant without response. As my anxiety grew, I vocalized my distress, joined by others, but no assistance arrived. Suddenly, the ride commenced in darkness. Frantically, I managed to secure the seatbelt just in time. This was a frightening and unsafe ordeal, highlighting the absence of staff for oversight and safety. It raises concerns about the overall safety measures in place for your rides.

I recently brought my grandson to Busch Gardens for the Sesame Street show, which was canceled for the second time in two weeks after driving an hour to get there. I also purchased a food ticket for October 2nd, only to find out the main eating area was still under construction, even though it was supposed to open on October 1st. I paid $34 for the all-day dining deal only to find out that the eating places were far apart. The park was not busy, which was disappointing. My family has been annual pass holders for years, but this year has been the worst experience. I suggest providing compensation for these inconveniences.

I don't have a problem, I just need clarification. I purchased two Halloween event tickets on Expedia for my friends under my name, in addition to my own ticket from my college. I'm unsure if my friends will be able to enter the event with the tickets I bought for them. Do I need to print out their tickets as well? I am unsure how to contact a live person for assistance with this matter. I apologize for any inconvenience.

During a recent phone call, I provided my membership number but decided not to proceed with the membership for myself or my son. Surprisingly, I discovered that I have been charged $53.97 for three months without receiving any confirmation or cards. I am unsure if there was a deposit taken as well. I never intended to use the membership as I have never visited Busch Gardens, and we had changed our minds before ending the call. Please refund any deposits and cease taking any further payments. I was unaware of these charges until now. Thank you.

I am seeking the complimentary park tickets through the Waves of Honor Program for Busch Gardens Tampa, a process I have successfully completed in prior years without any issues. My verification through ID.me is complete; however, upon accessing my profile/account, I am unable to find a way to acquire the park tickets. After reaching out to ID.me, I received a response from Alexis indicating that they do not have access to the SeaWorld ticketing system and advised me to contact SeaWorld Customer Service at the provided number, ([redacted])-[redacted]. Unfortunately, when attempting to call this number, it seems to be out of service. I am unsure of how to proceed in obtaining these tickets. Thank you for your assistance. - D.L. Email: [redacted] Phone: [redacted]

I am having difficulty obtaining Busch Gardens Tampa tickets through the Waves of Honor Program. I have verified my profile on the website using ID.me, but there is no option to get the tickets. When I reached out to ID.me, I was informed that they are unable to assist with ticket orders and suggested contacting SeaWorld Customer Service at ([redacted])-[redacted]. However, the number seems to be out of service. I would appreciate guidance on how to acquire the Waves of Honor tickets. Thank you. - Darel L.

I am currently waiting for the PhotoKey pictures, but unfortunately, only pictures of Anya from December 5th are available. I am specifically looking for images from December 4th, which was my best friend's birthday. The photos on the PhotoKey include Christmas-themed shots with Santa Claus and elves, but not the ones I am seeking from DaBaby's event on December 4th. I kindly request for these images to be made accessible or to speak with the responsible individual at the PhotoKey location in Busch Gardens to assist me in obtaining them. I am a retired Sergeant, and my name is Thomas from the United States Army.

We bought three season passes last year, noting the fine print regarding free Guest Tickets. The wording implied we would receive three free tickets valid during specific dates, not one ticket for each date range as originally thought. Feeling deceived, we saved the passes for Christmas only to find they had expired. This led us to spend additional money for tickets, despite planning around this benefit. Our attempts to resolve this with customer service led to conflicting information from representatives. The manager was unable to transfer us to a US-based representative or offer any reimbursement, leaving us frustrated as long-time customers. The lackluster response from SeaWorld Parks and Entertainment's customer service was disappointing. We hope for a positive resolution to this situation.

My spouse and I purchased our tickets online with a meal upgrade for Christmas Town at Busch Gardens. We have a couple of traditions there that we love - riding the train and enjoying red candied apples. However, on Christmas Eve, we were disappointed because the train broke down and they ran out of red candied apples. Furthermore, the food stalls closed at 9 pm, so we couldn't enjoy our final meal with our upgraded tickets. This experience was unsatisfactory, especially considering the roughly $[redacted] we spent. This mishap leaves us feeling hesitant about returning in the future. Order Number: [redacted][redacted] Order Date: 12/24/[redacted] Robin E. [redacted] Ben Lewis Trail, Grandy, NC [redacted]

My experience with our Busch Gardens passes has been nothing but troublesome. Our bank statement indicates we were charged over $70 for 2 Flexpay annual passes when we should only be paying around $15 each for my husband, Robert Palmeri, and myself, Marcella Northrup. On multiple occasions visiting the park, we encountered issues. Firstly, we were mistakenly marked down for purchasing 6 tickets, resulting in a long wait and confusion at the turnstiles when our passes were considered invalid. Subsequent visits also saw our passes being deemed invalid and requiring ID checks, which proved inconvenient due to my disability. Despite explaining about my Florida Handicap License Plate instead of a placard, the entry process remains a challenge with no resolution provided. As we plan to visit Busch Gardens tomorrow, I hope these issues can be addressed promptly. The extra charge must be removed from my account as every penny is crucial for our bills. Sincerely, Marcella N. [redacted]

Today marked my first trip to Busch Gardens. Overall, the experience exceeded my expectations, except for a troubling encounter towards the end of the day. While waiting in line with my group of three for the Cheetah Hunt ride, two individuals allowed someone to cut in front of us. When we tried to address the issue, the situation escalated quickly as the newcomers became aggressive. Unfortunately, we struggled to find a staff member to help manage the dispute. Even when we finally did draw their attention, it felt like our concerns were not taken seriously. As we finally approached the ride, a group in need of special assistance was prioritized over us, causing further delay and frustration. The lack of intervention from the staff in the face of escalating conflict tainted what had otherwise been a delightful visit to the park.

On November 28, [redacted], I purchased a Florida Resident Season Pass online. Unfortunately, due to illness, I was unable to scan the Barcode to obtain the ticket. On January 15, [redacted], I noticed that money was still being deducted from my bank account for the Easy Pay payment. After contacting Busch Gardens, the representative confirmed that the Barcode was never scanned, and I never received my ticket. They assured me of a free year season pass if I scanned the Barcode. However, with the onset of Covid-19 and the closures, I discovered that my Season Pass had expired when checking the website. Despite numerous attempts to contact them via calls and emails, I have not received any assistance. I hope to redeem the promised season pass and enjoy the park as originally intended. Thank you. - Steven E.

Hello, I was hoping for some assistance with my situation. I have been struggling to reach customer service via phone or email despite numerous attempts. We bought tickets for a sloth encounter scheduled for June 14th and tried to reschedule for late July due to travel restrictions within a [redacted]-mile radius for military families. Unfortunately, our leave request for Orlando has been denied. Summer is our only available time to travel because of our kids' school schedule. Is there a possibility of receiving a refund or transferring the tickets to June [redacted]? Any assistance would be greatly appreciated.

I have two tickets for Busch Gardens in Tampa on 12/23/[redacted], one for me and one for my grandson. Currently, I am in quarantine and am requesting to extend the tickets to the spring of [redacted]. My name is Hilda Childress. I am 74 years old, and my grandson is 10 years old. Every Christmas since he was one year old, I take him to Busch Gardens. I would greatly appreciate your assistance with this matter. Name: Hilda Childress Email: [redacted] Phone: [redacted] Thank you sincerely, Hilda Childress

I visited Busch Gardens today and was informed by a lady that as a Florida resident, I could pay $20 a month, to which I agreed. However, upon arrival, the new ride I was looking forward to was closed, and the shows were not taking place. Additionally, many park visitors were not wearing masks, which made me, a 60-year-old, feel unsafe regarding COVID-19. The lack of park staff enforcing mask-wearing further added to my discomfort. When I tried to cancel my membership due to these issues and not being informed about a contract, the supervisor named Samantha said I couldn't cancel for a year. I expressed my concerns and recorded the conversation to gather evidence. I request the immediate cancellation of my membership and confirmation via email. My contact number is [redacted]. Thank you for your understanding.

On March 22, [redacted], I purchased 5 one-day passes for March 27, [redacted], which included preferred parking. My order number is [redacted][redacted]. Unfortunately, when I arrived, I was denied access to the preferred parking area. I was informed that I should have received a yellow card along with my parking voucher, which I did not get. This caused significant delays as I had to seek assistance for my husband, who has pulmonary hypertension and requires oxygen. As a senior citizen, this was a challenging and time-consuming experience. I am requesting a refund for the parking fee as I was not allowed to use the preferred parking despite having the voucher. The order number is available for your reference.

My family and I went to Busch Gardens Tampa on Friday, 4/9, and it was a terrible experience. Several rides were closed, which we expected due to the current situation, but we waited in line for over 30 minutes multiple times, only for the rides to close due to technical problems. We bought the dining deal but spent 45 minutes waiting at 10:45 just for a drink. The dining deal was only accepted in certain places, and we waited for almost an hour later in the day, but still didn't receive our food. After just five hours, we left feeling extremely disappointed that we spent nearly $[redacted] on tickets and food and only got to go on three rides (log flume, one roller coaster, and the bumper cars). Our scanned badges will show you what we purchased, and you'll see we didn't even get one full meal. I'm requesting a refund. Please advise.

I purchased an annual pass under order number [redacted][redacted] with the code A[redacted]0 05[redacted]5, which was not used because our trip on May 30th was canceled due to testing positive for COVID. I can provide evidence of the ticket and hotel cancellations, as well as the positive COVID test results. Unfortunately, I have been unable to reach you via email or phone. Despite multiple attempts from my end, there has been no response. The customer service has been extremely poor, leaving me with no assistance after making the purchase. My requests are as follows: 1. Full refund of my purchase due to medical advice against traveling long distances or engaging in strenuous activities like visiting amusement parks. 2. Cancellation of all reservations linked to my account. 3. If a refund is not feasible, I request to transfer the pass to my son, Jacobo Lopez Zapata, as I am unable to travel for health reasons within a year and would otherwise lose the funds. Please consider the circumstances during this pandemic. Cell phone number in Colombia: [redacted]