Bose Customer Service Issues

My name is Edward C. Porter, an attorney and a Bose customer for over 22 years. In November, I sent a pair of Bose over-ear headphones for repair to your headquarters in Framingham, MA via USPS with tracking number [redacted][redacted]. The package was delivered on Nov. 13, [redacted]. After being informed that Bose records did not show purchase, I requested the return of my headphones. However, I was told that my tracking number could not be found, even though I provided it. I'm seeking to have my item returned or replaced. You can reach me at [redacted]. I have always been satisfied with Bose's customer service and products, but this experience has left me disappointed and concerned. These headphones are for my granddaughter, and I hope to have them back soon. Any assistance in resolving this issue would be greatly appreciated. Thank you in advance.

Hello, I recently purchased a pair of Comfort Earbuds from the Bose store in Phoenix, Chennai, hoping for an improved online meeting experience. After using them for about 10-12 days, I encountered some issues. During my meetings, there were complaints about the intermittent voice feed with the earbuds. To test, I switched to wired headsets and confirmed that the audio quality was better and consistent. Additionally, the noise cancellation was sporadic, allowing external noise to seep through at times. Wearing the Bose earbuds for 2-3 hours straight caused discomfort and pain around my ears during a critical project task. Despite bringing this to the attention of the Ample retail Bose store in Phoenix Mall, the issues persist. I am interested in upgrading to the Bose Noise Cancelling Headphones [redacted] for a more seamless experience, even willing to pay the price difference for the swap. However, the Bose IN_Support team and the store have been unhelpful so far, not acknowledging the issues raised or providing any testing reports. I am at a loss as I am left without a functioning device after a significant investment.

Hello, my name is Daniel. I've owned my Bose SoundSport Free earbuds for 2 years. Recently, I've noticed a rapid depletion of the battery within the last month, only getting 30 minutes to an hour of use. This is causing interruptions during my online schooling sessions when the earbuds die mid-call. I've attempted troubleshooting steps found online without success. The store where I purchased them suggested reaching out to you since your products are typically reliable, and this issue seems uncommon. I am hoping for a resolution, and I still have the original box and receipts.

Dear Palak Jasuja, Your item(s) have been dispatched and are on the way. For secure delivery, your order will arrive in a tamper-proof package with a unique ID. If the packaging is damaged, please contact customer service and do not accept the package. On the delivery day, an OTP will be sent to you to accept the package. This OTP will be valid until the end of the day. If you need to return or manage orders, please visit Your Orders on Amazon.in. Shipment Details: Arriving: Tuesday, February 26 Recipient: Vasu Jasuja Address: 1 E 6 Sukharia Nagar, Sri Ganganagar, Rajasthan [redacted], India Shipped by: Amazon Transportation Services Tracking Number: [redacted]88 Product: Bose SoundSport Wireless Headphones (Black) Sold by: Appario Retail Private Ltd Subtotal: Rs.13,[redacted].00 Shipping: Rs.40.00 POD Convenience Fee: Rs.0.00 Shipment Total: Rs.13,[redacted].00 Payment Pending: Rs.13,[redacted].00 Best regards, Divyam

Subject: Issue with Bose Hearphones (Serial Number: 074251Z[redacted]3AE) Hello, I am reaching out regarding my Bose Hearphones with the serial number 074251Z[redacted]3AE that I purchased for $[redacted].90 on May 6, [redacted]. The headphones are still under warranty. Unfortunately, the device has completely stopped working. Although it shows a full charge, there is no sound coming from either earbud. The power button also seems ineffective in activating the microphones. I would like to return the product for repair under warranty. Since I am unable to drop it off in person, I will be shipping it back via UPS. Please provide me with the necessary RMA instructions at your earliest convenience. Thank you for your assistance. Sincerely, Paul A. [redacted]

Hello, I am reaching out on behalf of my company, Lucid LLC. We have been loyal users of Bose headphones for our employees, specifically the QC 35 II. However, when we decided to upgrade to the newer [redacted] model for our new hires, we encountered numerous connectivity issues. Despite trying troubleshooting methods and even replacing one pair, the problems persist. After a frustrating hour speaking with customer service to request a replacement with the QC 35 II model, I was informed that this was not possible. I am disappointed by the lack of resolution and am seeking assistance. We have always been satisfied with Bose products in the past, but the issues with the 700s and the unsatisfactory customer service are making us reconsider future purchases from Bose for our team. Thank you, Adam from Lucid LLC

My "SoundTouch 20" is defective and not powering on. I sought advice on 5.3. via [redacted]90 (various troubleshooting steps were tried, but the device is faulty.) I have decided to exchange the defective unit for a "Home Speaker [redacted]" with an additional payment. Despite numerous attempts, I have not received any response at the above-mentioned phone number for days. I have found only the option to repair the faulty device when registering online. I couldn't find the option to choose a replacement device. Please contact me soon so we can proceed with the exchange. Feel free to call me at +[redacted]01 - Thank you! Dieter B.

I am disappointed with the service I have received regarding my BOSE Sleep Buds. I sent them in for repair under warranty, but since then, I have had no updates. When I called customer service, they accused me of sending in a non-BOSE product, which is untrue and upsetting. I have other BOSE products that I enjoy, but this experience has left me frustrated. I demand a full refund and an apology for the false accusation. I have spoken with a representative named ROBIN, who is looking into the issue, but I still feel mistreated. I would like to speak with someone higher up in management to resolve this matter. This situation has soured my opinion of BOSE, and I may not purchase from them again in the future.

I am very disappointed with the current situation regarding my BOSE Sleep Buds. I returned them for repair or exchange under warranty as the right earbud does not charge, making them unusable. I sent them out on Jan 18th and received an email confirmation on Jan 29th saying that the process would take around 5 days after receipt for review. However, I found out on March 19th that my product is under investigation, which is frustrating considering the clear issue with the Sleep Buds. I own multiple BOSE products, all registered, including the Sleep Buds. It is disheartening to be accused of sending a non-BOSE item when the Sleep Buds were clearly sent. I demand a full refund and an apology for this unfounded accusation. I have spoken with ROBIN, who is re-submitting verification for the product. If this issue is not resolved properly, I request to escalate this matter to higher management. I have always been a loyal BOSE customer, but this experience has left me immensely disappointed. I hope for a resolution soon.

Dear Bose Customer Service, I wanted to give you an update on my recent experience with your customer support team. I reached out about my defective Bose Hearphones that I bought from a seller on Ebay. After speaking with Lucas on March 20 for about 16 minutes, it was determined that the product was counterfeit, and I was promised a refund of around $[redacted]. I provided my credit card details as requested. Following up on April 3, I had a 31-minute conversation with Kevin, who advised me to return the item to Bose. I promptly shipped it back using the provided label, and it was confirmed as delivered on April 8. However, I haven't received any information about my refund or a replacement since then. Today, I tried calling multiple times but was unable to get through due to technical issues mentioned on the support line recording ([redacted]). I would appreciate it if you could provide me with an update on the status of my situation at your earliest convenience. Thank you for your attention to this matter. Sincerely, Kevin L. Professor of Psychology and Data Science Wilkes Honors College Florida Atlantic University

I placed an order for a SoundLink Mini Bluetooth Speaker II online on April 29, [redacted], with order number WH[redacted]5. The package tracking indicated that it was delivered on May 3, [redacted], at 10:40 am, but I have not yet received it. Upon reaching out to Bose customer service through their chat feature on May 6, [redacted], at 2:21 pm, I spoke with a representative named Aravind who was unable to assist me in locating the missing package. I was advised to contact their product support team using the toll-free number provided on their website. Despite sending an email to Support at Bose.com detailing my issue, I only received an automated response prompting me to call the toll-free number. I have been unsuccessful in reaching anyone through that number to resolve the matter regarding the undelivered item for which I paid $[redacted].46 by credit card.

Order No. NO[redacted]1. UPS delivered the package today on 7 May [redacted]. I want to express my appreciation for the remote received. It is compatible with my Bose device, but unfortunately, it lacks a CD button which is essential for my radio with a CD player. The remote you sent is labeled as "WAVE RADIO III," while my old remote mentions "WAVE MUSIC SYSTEM" during my earlier call to your customer service. I have attached a photo of the label for reference. I kindly request the correct remote for my model AWRCC6, serial number [redacted]20283AC, BOSE WAVE MUSIC SYSTEM. The correct shipping address is Richard Haes, Hollyoak, North Lane, Nomansland, Salisbury, SP5 2BU, UK. Thank you for your assistance. Richard Haes.

In [redacted], I purchased a Bosch Rotak lawnmower from BBQ in Scunthorpe. Recently, I bought another Rotak 37cm from the same store. Unfortunately, this new lawnmower is disappointing. It does not cut as well as the older one, especially struggling with the edges. It has a shorter cable and overall performs poorly. I am considering giving it away due to its inefficiency. I invite you to visit my house to compare both mowers' performance. This new mower requires frequent cutting and only leaves a strip of trimmed grass for a short time. I am disappointed and eager to hear your suggestions on what to do next. Looking forward to your response. Best regards, Stephen

Hello, I have a [redacted] Mazda 3 with a Boss audio system. I've been experiencing an issue where the audio sounds like a machine gun and makes loud thumping noises while I'm driving. It seems to be related to the amplifier in the car. This problem is very distracting while on the road. I've seen online that this has occurred in other Mazda vehicles and that Boss sends out a replacement amplifier at no cost.

Dear Support Team, I hope this message finds you well. I am reaching out regarding an issue I encountered with my Bose QuietComfort Earbuds. I have been a loyal Bose customer for many years, starting with the [redacted]'s as a teenager and continuing to use various Bose products since. I have always highly recommended Bose to others and own multiple Bose devices. Recently, I purchased the Bose QuietComfort Earbuds and was very pleased with the product. Unfortunately, I lost the case during a flight. I am hoping to find out if the Earbuds can still be used without the case and would appreciate guidance on how to resolve this issue. I was disappointed not to receive a response to my first email and hope to hear back from you this time. Your assistance in this matter would be greatly appreciated. Thank you, David P.

Hello, I am seeking assistance with replacing my missing right earbud from my wireless sport headphones. I have been using them for a while and am very attached to them. Unfortunately, I lost the earbud and have been searching for it for three days in a nearby field. Despite using the "find my bud" feature, I was only able to track it to a location I had not visited in a few weeks. I lost the earbud around three weeks ago and still make occasional trips to search for it. I have always been a loyal Bose customer for all my music needs at home or on the go. Is there any way you could assist me in this situation? Thank you, G. M.

I recently bought a pair of Bose Sport Earbuds and was disappointed to find out that the "Find My Earbuds" option had been removed from the Bose Connect app. Spending $[redacted] on earbuds that I can't locate when lost is frustrating. Bose, please reconsider this decision and bring back the feature in a future update. I won't purchase Bose earbuds until the "Find My Earbuds" option is restored in the Bose Connect app.

Hello everyone, Approximately a year ago, I bought the SPORT EARBUDS [redacted]. Sadly, my son misplaced the charging box with the barcode SN079873M[redacted]8AE, leaving me unable to charge the earbuds. I bought a new set hoping to charge and sync the headphones with my phone, but it didn't work. I would appreciate any assistance in finding a compatible charging box; otherwise, I may need to discard the headphones. Best regards, Hadar G.

My Bose Soundlink Mini was working perfectly until recently when it suddenly went dead while charging. It refuses to turn on or charge, showing a solid red light without blinking. I've attempted various troubleshooting solutions found online, including placing it in Shipping mode, resetting it using the power button, and testing different chargers, but nothing has resolved the issue. Any assistance would be greatly appreciated.

My Bose SoundLink II is acting up by intermittently losing its Bluetooth connection. This issue occurs randomly, either after 30 or 45 minutes while playing music on Spotify, even though my phone is close by, about 8 feet away from the speaker. Despite being constantly charged, the Bluetooth icon turns orange when the connection drops. I have owned this speaker for between five and 10 years, and it has never given me this trouble before.