Bose Customer Service Issues

Hello, I'm seeking assistance with the SoundWear Companion, SoundLink Micro, and SoundLink Color II when paired with iOS 13. The issue is that after connecting any of these Bluetooth devices, such as the SoundWear, the system sounds (text notifications, app notifications) do not play through the Bluetooth but instead come from the internal speaker of the phone. This is causing difficulties as these sounds are hard to hear when I'm away from my phone. This matter was discussed with Apple, who indicated it may be a Bose-related problem, as they did not encounter this issue with other Bluetooth speakers. Before iOS 13, the sound played correctly through the Bluetooth devices. I hope this can be rectified promptly as it impacts my usage significantly. Additionally, my Bose QC-35 headphones and SoundSport Bluetooth earbuds function correctly, playing all sounds through them as expected. I am eager for a quick resolution for the speakers. Thank you.

I want to inform you that after years of being a loyal customer purchasing various Bose products such as speakers, sound bars, portable speakers, headphones, and CD radios, I have decided to stop buying Bose products. Despite my previous satisfaction with their products, I recently experienced sound issues with my Bose Mini from day one. Unfortunately, after the warranty expired, the mini speaker stopped charging. I reached out via text three times and was promised a call back from a manager each time, but it never happened. I am disappointed by this lack of follow-up and am frustrated with the situation, especially considering the price I paid. I declined the offer of $80 towards a new Bose mini portable speaker as I have lost faith in the product. I have been trying to escalate the issue to a manager without success. I hope to resolve this matter promptly. My details are as follows: Name: Mike S. Address: [redacted] Jessica Dr, Rogers, MN [redacted] Phone: [redacted] Email: [redacted] I own a black Soundlink Mini speaker. I am willing to provide the text message exchanges if needed. Please contact me via email for further assistance. Thank you.

I am Robin Whaley, a nurse at Blount Memorial Hospital in Maryville, Tennessee. I am concerned about my patient, John, who is a 50-year-old patient with Autism and is blind. John's Bose radio, his comfort item, got damaged when he spilled coffee on it. We tried to replace it, but the new one is not the same. John asks about the repair every day. We cannot afford a new one, so I am reaching out to see if Bose could donate a replacement. The model is AWACCQ wave radio/CD Pedestal, and the D.O.M is Z3241. Thank you for considering this request. Robin Whaley at [redacted] Benton Way, Sevierville, TN [redacted].

Subject: Regarding Order # WH[redacted]3 Dear Sir, I placed the above-mentioned order on the Bose website on 12/2/19. The order page promised free 2-day shipping for orders over $50, which was appealing. However, on 12/4/19, instead of receiving the ordered item, I got an email confirmation stating UPS 2-day delivery. While this initially seemed positive, upon tracking the UPS number, it appears that delivery is now estimated for 12/10/19. This discrepancy in the promised 2-day shipping is disappointing and falls short of the high standards I associate with Bose’s reputation for performance and innovation. As a loyal Bose customer, I believe improvements can be made in this area.

I bought a pair of Bosebuild earphones with the serial number 077231M[redacted]0AE on December 6, [redacted] as a Christmas present for my granddaughter. On November 20, [redacted], she contacted me for help with connecting the earphones to a Bluetooth device. I initially thought it was a minor issue and suggested she bring them when she visited for Christmas. Now that she's here, I realized the battery is dead and doesn't hold a charge. I reached out to Bose support and visited their website, only to find out the earphones are out of warranty. They offered me a new pair at a reduced price, but I would like Bose to consider replacing them under warranty given the issue my granddaughter reported back in November [redacted].

I recently bought a new Bose Soundlink Mini Bluetooth speaker last week. After a 3-hour initial charge, it initially worked fine. However, after just an hour of continuous use, it powered down. Today, when I tried to fully charge it by plugging it directly into a 240V wall plug in the UK, a solid red light appeared above the on/off button. The light is not blinking as it should according to the speaker's instructions. Even after 2 hours of being plugged in, the red light remains solid and the speaker does not turn on. None of the buttons respond when pressed. I would appreciate guidance on what steps to take next.

I have a Bose Lifestyle [redacted] and have been experiencing issues since I bought it 3-4 years ago. I've filed more than 10 complaints due to my dissatisfaction with the product. Despite multiple checks, the problem has never been fixed. The Bose technical support team has been unhelpful, providing poor responses. I am requesting a full refund for the product and compensation for the mental stress this has caused me.

I own a Bose SoundTouch [redacted], and after a recent firmware update, I encountered connectivity issues. The update seems to have disabled the USB port, Ethernet port, and Wi-Fi capability. Although the Ethernet port shows a connection, the device won't enter setup mode and prompts to power on. Even manual setup using [redacted].[redacted].0.2 doesn't work. Connecting to my phone also fails. I find it frustrating to troubleshoot this, as it's a major inconvenience for a device that should connect effortlessly. I seek assistance to resolve these connectivity problems. Thank you.

I own a [redacted] Mazda MX-5 GT with a Bose AM-FM Radio/CD player. Recently, the digital display has been malfunctioning, turning dark intermittently. I need to have the display fixed as soon as possible. Even though the radio and CD player are working perfectly, I can't see the station I'm tuned into or adjust the bass/treble without the display. If anyone knows a service center that can repair the unit near Milwaukee, Wisconsin (zip code [redacted]), please share the details. Since I don't have a computer, I rely on the local library for email access. Please contact me using the email provided.

A while back there was talk about Bose releasing the Detour again. I work as the narrator for the Wrigleyville Detour but don't have a copy. I want to know if Bose still has the Detours available. I believe Bose acquired Detour for the technology. If anyone knows where I can inquire or who to speak to at Bose regarding the Detours, please let me know. I am interested in purchasing the Wrigleyville Detour video audio. I would like to give it to the son of a friend who was involved in a small part of The Detour and passed away. Having the recording would be a special keepsake for me and for the kids to have in the future. Any help or information would be greatly appreciated. If it's possible to obtain a copy of the Wrigleyville Detour, it would mean a lot to me. Thank you.

I recently made a purchase from Bose for their Multimedia computer speakers along with the square trade 3 year extended warranty. The original price was $99.95 for the speakers and $14.95 for the warranty. However, I noticed an additional charge of $16.00 debited from my account by Bose, making me concerned. The updated total for the speakers displayed on their website is $[redacted].90, leaving me puzzled about the extra $16.00 charge. I have a few questions: 1. Why wasn't I informed about this price adjustment before the charge? 2. When will Bose collect the payment and dispatch my order? 3. Is Bose going to continue adding undisclosed charges to my account? 4. Can I cancel the order if it exceeds one week since purchase? I am seeking clarification and appreciate any assistance you can provide. I have refrained from sharing any personal details for security reasons. Thank you for your help.

I sent my SoundLink Revolve Plus to the service center because it had intermittent issues when using the aux connection. However, upon its return, the speaker no longer plays music at all using the aux connection. Additionally, I shipped it back in the original box placed inside another box with sufficient bubble wrap, requesting the original box be returned, which did not happen. To my surprise, the unit was not properly secured inside the cardboard box and was bouncing around during shipping. Even though Bose provided detailed shipping instructions, it seems they did not follow their own guidelines when returning the item to me.

I recently contacted the helpline in search of a sensor for my Bose Wave music system. Unfortunately, the person I spoke with had difficulty understanding me, despite my clear English accent. Despite my repeated explanations that I needed a sensor, not a remote control, the representative seemed confused and could not assist me, ultimately suggesting I throw away the speaker. Frustrated by this lack of support, I ended the call. The model of my Bose system is AWRCC1 with the serial number 049680C[redacted]9AC. Could you offer any assistance with finding a replacement sensor?

7.27.20 Bose Feedback I am disappointed that I couldn't find an email address for Bose Customer Service. This lack of communication options for general inquiries, suggestions, or complaints is frustrating. My wife and I, both in our seventies, wanted to splurge on the Bose wave system for the best radio experience. However, after researching online, I was astounded to discover that the wave radio does not have complete controls on the base unit. Having to rely solely on a separate control pad or be limited to one station seems impractical. I believe the design flaw with separate controls affects the overall radio experience and makes the expensive $[redacted]+ radio reliant on the remote. This experience has led us to reconsider our purchase and look for alternatives with better functionality. I hope Bose takes this feedback into consideration for future products. Sincerely, S.A.K., Sr.

Complaint Regarding Lack of E-mail Contact for Bose Customer Service I am disappointed by the inaccessible e-mail contact approach for Bose Customer Service. As a senior citizen with my wife, we had aspired to own a Bose Wave system for years. However, upon researching online through various platforms, including Amazon and the Bose website, it became apparent that the Wave radio lacks complete controls on the base unit. The reliance on a separate control pad or being limited to one station due to the design flaw is quite frustrating. It seems unreasonable that a premium radio like the Wave system does not offer full controls directly on the base unit. I am curious if Bose offers a model with integrated controls on the base unit. If not, I am left with no choice but to explore other options due to this significant drawback. Ultimately, this oversight has led to our decision to reconsider our purchase. Your input on this matter would be greatly appreciated. Sincerely, Stephen A. K., Sr.

I have owned a pair of QC 35 headphones for the past 2 years and a few months. Recently, the right earpiece started making crackling noises. After troubleshooting by following instructions from Bose forums, including removing and repairing the headphones to updating the firmware, the right earpiece stopped working entirely. I reached out to customer service and was offered a replacement for a 15% discount at $[redacted]. However, considering I paid over $[redacted] for the headphones initially, I expected them to last longer. I am disappointed that following the recommended steps from the Bose forum ended up making the product unusable, and I am hesitant to spend another $[redacted], especially during these challenging times. My customer number is [redacted]51. I am hoping for better support or an alternative solution.

Dear Bose Team, I own the V35 home theatre system and recently encountered issues reconnecting it after moving to a new residence and using a different TV. In the past, I was able to play FM radio and connect my mobile device to play music through the system. However, since yesterday, the remote control is not responding, and it appears that the console has lost its pairing. The remote displays the message "system set, see TV," but when connected via HDMI, the TV screen remains dark without showing the "source" options. Additionally, the FM radio and mobile connectivity are no longer working. I am seeking assistance to troubleshoot and properly set up the TV, console, and remote control. I would appreciate guidance on resolving these issues, including any necessary updates that may be required. Thank you for your help in advance.

I bought the Bose [redacted] Soundbar Bundle, but I am struggling with the software app installation. I downloaded the Bose Music app in an attempt to set up the subwoofer, but I ended up deleting the app. Now, when I try reinstalling it, the app won't accept my email address as it claims it's already in use (by me). I need assistance resetting the app to allow me to use my email address. Otherwise, I'm considering returning the product. Thank you.

I reached out to Bose previously about Bluetooth problems with my headphones, but never heard back. I was supposed to get a return label for a replacement, which I didn't receive. I now prefer a refund for the headphones instead. Let me know if you require more information.

Dear sir, I have been a loyal Bose consumer and early adopter for many years. Recently, I bought the Gen 1 sleep buds, which I had to replace due to battery issues. Despite this, I remained dedicated to the product even when it was discontinued because it worked well for me. However, I am disappointed that my current pair has also stopped working. While I appreciate Bose's past offers to replace or refund, I would have hoped for at least a complimentary or discounted upgrade to the Gen 2 Sleep Buds as a long-time user. I continue to support Bose but am hesitant to spend another $[redacted] on the new version. Can you please inform me if Bose has any plans to assist its loyal customers who have experienced similar issues?