Binance Customer Service Issues

Hello, I recently fell victim to a scam involving Binance and bit-hivex.vip. They convinced me to transfer my funds to their website and then claimed I had received funds in my wallet, urging me to invest $20,[redacted] to secure my wallet. They used my Binance username 57ed06 to take $11,[redacted] from me. I have reported this to the police, and one individual from the group even deposited $7,[redacted] into my Binance account to deceive me further. Could you please help me investigate these scammers? I am unfamiliar with Bitcoin and how to navigate these situations, and they exploited my lack of knowledge to involve me in their scheme. I apologize for any inconvenience.

I established my verified account on this app a while back. Unfortunately, my mobile was reset, and I cannot recall which account ID I used to log in. I am eager to resume working on the app and have tried creating a new account with a different ID or the same one, but I am encountering an issue stating it is a verified account. Kindly assist me in identifying my verified account. My name is Hafiz Mohammad Luqman, and I can provide my ID card for verification purposes.

I recently discovered unauthorized activity on my Binance account which occurred on [redacted] German time. The password has been reset and my phone number associated with the account has been deactivated, making it impossible for me to reset the password. The account is registered under the email address [redacted] I am not sure what steps to take next and I urgently need assistance in resetting my account. I no longer wish to use this email address. Please contact me using the email address where I can receive assistance regarding this matter. Thank you.

I have received an email response, but I am unable to reply directly. Here is a summary of the three emails I received from the support team regarding a mining site that claims to be associated with Binance. I have provided details from the emails, including the website links and my concerns about potential fraud. I am willing to share supporting images separately upon your request. Thank you for your attention to this matter. Warm regards, Chia Chang.

Good Morning Support Team, My name is Lucy E. Effanga. I had an account with Bundle Africa, which is now winding up. I received a text instructing me to transfer my remaining balance to Binance by opening an account there. I complied but faced difficulty with the transfer as I am not knowledgeable about crypto. After Bundle's closure, they informed me that my account was transferred to Binance. However, upon checking my Binance account, I did not find anything transferred over. Can someone please assist me in recovering the transferred amount and ensuring it reflects in my Binance account for uninterrupted use? Thank you for your understanding, and I eagerly await your response.

I recently received a request from Binance to withdraw my cryptocurrency or my account will be deactivated. I tried to withdraw it, but the phone number verification has been altered without my consent. I contacted customer service and gave all the necessary identification and information. I was then informed that I did not provide enough proof of ownership of my cryptocurrency. I am the rightful owner of this account and this situation is causing me much stress. I need assistance in accessing my account to complete the requested withdrawal. I am prepared to provide any identification needed to verify my identity. Thank you for your attention to this matter. - A.D.

After going through the verification process on the crypto currency investment platform, I received an email instructing me to complete an advanced verification by transferring £5,[redacted] from my bank to the Binance AML wallet. I was told I would receive a reverse bank transfer once the verification was completed, but I have not yet received the funds. Despite the platform mentor confirming the process, I have not seen the funds deposited into my bank account. I am concerned as I cannot locate any record of the transfer in the Binance wallet. If the email from Binance indicating they received the funds is accurate, then it is worrying that the funds might be lost or stolen.

I received a message on Telegram from a company named wlusvokm.top, claiming I have an opportunity to earn money. Being from a financially struggling family, I turned to friends and sent them up to 91,[redacted]. The company then mentioned it was the final task to get all my money back, but there was one last step – sending 2,00,[redacted] for profit. I'm worried about not getting any money back if I don't complete this last stage. Can you please provide me with the billing code? I am sincerely pleading for your help. Thank you, Chandan Kumar.

I am having trouble selling or withdrawing my LOOM on this platform. After entering the withdrawal amount and hitting preview, the screen remains light gray. When trying to sell, I cannot locate the asset. I have followed the instructions but keep receiving an error message stating it cannot be found. Bianace US has been challenging for me to navigate and complete tasks.

Hello Binance Team, I'm Asad Ahsan. I closed my account for some reasons previously. I've created a new account and would like to use the same National Identity Card and email information. However, I encountered an issue during verification indicating that the information is already in use. Kindly remove my previous account details from your records so I can proceed with verifying my new account. Thank you.

I received the following update from Binance today. I am unfamiliar with the process and need assistance on how to transfer my funds to my Raiffeisenbank (RB) account in the Czech Republic. The instructions mention a deadline of 31.10.[redacted]. I speak German and Czech, but not English, and I am not sure how to open my wallet. I appreciate any help as I am above 70 years old. Thank you. Message from Binance: Dear Binancians, Just a reminder that Paysafe Payment Solutions Limited (Paysafe), our former fiat partner, has ceased processing EUR deposits and restricted spot trading with EUR balances for Binance users. If you still have EUR balances, Paysafe will end access to EUR convert services by [redacted]-10-31 at 0:00 (UTC). You can convert EUR balances to crypto until the deadline or withdraw them to your bank account afterwards. Apologies for any inconvenience caused. Your funds are secure, and we are working on new EUR fiat channels to enhance user experience. Thanks for your support! Binance Team [redacted]-10-13

Hello! I registered with this email address, [redacted], on Binance two years ago but never used it. Yesterday, I registered again with a new email, [redacted] I completed the verification process three times via video, the last time being at 8:44 last night. However, the verification status is not showing on my Binance app. I need assistance with my verification. My mobile number has been the same for 12 years: [redacted]52. My address is: Am Gottesberg 30 [redacted] Bielefeld, Germany. I am eagerly awaiting your response. Best regards, Roya Nasseri S.

Subject: Help Needed: Binance NFT Scam Recovery Hello Binance Support Team, I am reaching out for urgent assistance regarding an incident on the Binance platform on October 30, [redacted]. Unfortunately, I believe I have been scammed during an NFT purchase involving the account "NTFS_TRADER_XPERT” and the liquidation of my “Pride of Nation NFT.” Ensuring the integrity of the NFT marketplace is crucial to me. I trusted Binance for secure NFT trading, yet I have observed ongoing resales of "Pride of Nation" NFTs by a possible scammer. I am seeking help to recover the $50 I invested in the "Canada Canada Canada" NFT. I have faith in Binance's reliability and hope for your prompt assistance in resolving this issue. Your support in recovering my funds and investigating the actions of the “Pride of Nation” NFT owner would be greatly appreciated. I eagerly await your response and action. Thank you for your attention to this matter. Sincerely, Janhanjeb

Good afternoon. I am Denis. I need assistance restoring my Binance account. I initially registered in [redacted], completed verification, but later deleted the account. I've since re-registered with a new phone number and email, but encountering an issue during verification. Binance informs me that there is an existing user registered for this account. I would appreciate any help in successfully verifying my account. Thank you for your assistance.

I believe my Binance account has been compromised. It seems to have been linked to one of two email addresses, either nelson [redacted] or [redacted], but I am unsure which one. I had deposited 30 USD and now I am unable to log in, as it shows activity from a different IP address. I need help to secure my account as I intend to make further transactions on Binance. Your prompt assistance is highly appreciated. Thank you. Chad N.

I need assistance with converting my bitcoin mining earnings. Unfortunately, I am facing difficulties as the company is uncooperative, and my recent major surgery adds to my challenges. I am willing to pay the $64 fee to Binance to access my funds totaling over $46,[redacted]. Despite numerous emails, the company has not been helpful and threatens to close my account today, potentially resulting in the loss of all my earnings.

I have over $46,[redacted] on a bitcoin exchange with updated bank details, but I am unable to reset my password as it was changed. Bitcoin mining has not been helpful, and I urgently need to pay $65 to convert my money. I am seeking assistance to pay this fee by card. I have been trying for three months without success. Can you take the fee directly from my exchange money if approved? I underwent major brain surgery six months ago and have been attempting this for the past few months with no luck. Today is my final day to withdraw my money. Kind regards, Dr. Karen A. Email: [redacted]

I am from Italy and had a Binance account while I was there. Since moving to the US in August, I have encountered issues with the Binance app on my smartphone. I am unsure how to access my funds now. I would like guidance on how to transfer my account from Binance Europe to Binance US, or if there are any alternative solutions available. Despite attempting to switch VPN on my browser, I prefer to have the Binance US app on my phone linked to my account for easier access.

Quisiera entender por qué retienen el dinero, ya que es la primera vez que hago esto y no estoy familiarizado con el proceso. Necesito realizar un último pago en Binance para recuperar mi inversión. Este dinero proviene de mis ahorros de un año y es de suma importancia para mí. Agradezco su atención.

I utilized an offline wallet on Binance and transferred all my funds. However, it's been three weeks with no resolution. I received an email last Thursday stating they would provide an update, yet it’s now Monday and I haven’t received any further communication despite reaching out. I'm eager for Binance to release my account and respond promptly to my inquiries.