Best Buy Customer Service Issues

I need to file a customer complaint regarding a recent TV install appointment with Best Buy. My name is Athanasios Karakostas, a loyal customer. The scheduled date was 3/6/22 with a time frame of 7am to 1pm, but the technician did not show up. Despite multiple calls, they kept giving later arrival times of 2pm and 3pm, which were also not met. Ultimately, no one arrived, leading to a waste of time and frustration. I am extremely disappointed and will be taking my business elsewhere moving forward. I am requesting to escalate this matter to corporate due to the unprofessionalism displayed. Thank you. Sincerely, Athanasios Karakostas 20 Edgewater Circle Berlin, CT [redacted]

My wife and I visited the Best Buy at [redacted] Portsmouth Blvd., Chesapeake VA 23[redacted] to purchase a new refrigerator and dishwasher, but we encountered a lack of customer service. Despite being loyal customers with an ongoing home service policy, we were disappointed by the unresponsiveness of the staff. After waiting for assistance for 20 minutes without success, we decided to go to Home Depot. There, we received prompt help from a friendly sales associate and made our purchase of $2,[redacted] for a Whirlpool refrigerator and LG dishwasher, even though we paid more than we would have at Best Buy. Despite the inconvenience, we are relieved to have found the appliances we needed and are looking forward to our kitchen remodel. Our experience at Best Buy this time has left us doubting if we will return for future appliance or electronics purchases. The contrast in service between the two stores was significant, and it has made us reconsider our loyalty to Best Buy. Regards, Melvin Hayes

My printer is currently not printing anything, possibly due to a document from yesterday causing an obstruction. I am unable to remove it as there seems to be no option in the settings. This has occurred previously, and the Geek Squad technician who resolved it did not show me an alternative method to access the settings. I would appreciate it if someone could come to my apartment to address this issue promptly. I really need my printer to start working again. Please contact me at [redacted] to arrange for a service appointment. - Rosemary Watson

I scheduled an appointment with the Geek Squad to fix the ice maker in our Samsung refrigerator. The appointment was confirmed for 3/14/22 via text. However, today I received a call stating that the refrigerator is not eligible for in-home service, despite having a Geek Squad protection plan for 5 years and the fridge being only 13 months old. I tried to clarify this with the representative but received the same unhelpful response. Frustrated with this situation, I plan to escalate it to Consumer Affairs and the BBB. It's disappointing to have to spend my time dealing with this issue. The order number is BBY01-[redacted]10 under my daughter's name, Jessica Cota. She can be reached at [redacted] or [redacted] Our address is [redacted] Philbrick Hill Rd., Springfield, NH [redacted]. - Michael Cota

I recently visited your Best Buy store in Dothan, AL. I purchased a new Samsung phone, but encountered issues with transferring my previous Verizon account to the new device. I decided to go with T-Mobile, but faced delays and lack of knowledge from one of your sales representatives, which led to over 4 hours of wait time past closing without phone service. I would appreciate compensation for my time and assistance in transferring data to my new phone. I am scheduled to return but still lack phone service. As a senior citizen and disabled veteran, these issues have been particularly frustrating. I hope Best Buy can address these problems promptly.

I visited the Apple store at Arden Fair in Sacramento, California for service without being informed of the $40 charge. My son paid the fee to reset my phone's security lock, but he didn't receive a receipt, which is crucial since I have care protection for my phone. After discussing the issue with management, I am still waiting for a callback. The employee suggested contacting the phone company, which I don't use, instead of addressing the missing receipt. The lack of customer service is disappointing, and I would like to resolve this matter promptly. My name is Donna S., and Apple organized the appointment for me. Please return my call at [redacted].

I would prefer to speak with a representative. On December 23, [redacted], I returned a laptop to the Best Buy store in Vallejo, CA, and received a $[redacted].00 gift card. Unfortunately, my wallet was stolen on January 5, [redacted]. After contacting Best Buy and Customer Service, I was informed that a new gift card would be sent to me in 10-15 days to replace the lost one linked to phone number [redacted]. When I visited the store on January 9th to see if I could use the gift card for purchases, I was advised to wait for the new card. However, upon calling Customer Service on January 15th to inquire about the status of the card, I discovered that it had not been canceled as promised, had a $00.00 balance, and unauthorized purchases were made in Pinole, CA. While I understand the store's policy on lost or stolen gift cards, this situation was mishandled by Best Buy after I promptly reported the issue.

During our trip to Los Angeles in March, we visited Best Buy and purchased a camera and a haircut machine. Unfortunately, when we got back to Israel, the machine was faulty. We suspect it may be due to the power differences between countries, although we cannot prove it. I believe a store like yours would stand by its products, and I am requesting a refund for the haircut machine. I hope you understand my disappointment and can compensate me accordingly. I have the receipt for the purchase and would like to know how I can send it to you. Looking forward to your positive response so I can continue to enjoy shopping at Best Buy during my future visits to Los Angeles. Thank you. TZvi Hershowitz

I recently visited a store and accidentally left my card inside. After realizing it was missing, I contacted the store and went in to inquire about it. I spoke with the security guard and a staff member who seemed like the head of security. I provided my driver's license as identification, and they confirmed that someone had picked up the card and attempted to use it. However, towards closing time, another person, possibly from Geek Squad, asked the security guard to verify me again. Despite verifying my identity, they refused to return my card, insisting that I needed to provide additional documentation. This situation was uncomfortable, and I simply want my card back so I can shop at the store near my house without any further issues.

I recently noticed two gaming laptops were purchased using my eBay/PayPal accounts without authorization. The items were sent to an address in New Jersey, a location where I have never resided. It is essential to address this issue promptly as my financial liability exceeds $[redacted], which I did not incur. While one charge has been resolved by Bank of America, the remaining amount requires your attention. Your assistance in rectifying this matter is greatly appreciated. -Teresa S. [redacted] Glen Canyon Road Fort Worth, TX [redacted] [redacted]

I had a negative experience at the Cumberland store yesterday. I bought 3 Ring floodlight cameras which turned out to be defective. When I scheduled a tech appointment for a replacement, they called to cancel last minute due to staff shortages. I even have a video of the store manager, Corey, being rude. The Total Tech protection plan I purchased has been disappointing. Corey's attitude was unacceptable when I questioned the service. He mentioned they don't give discounts and said corporate was unreachable. I am frustrated and seeking assistance with this issue.

My wife and I visited Best Buy to purchase wireless earbuds. After some browsing, we both found ones we liked. Upon reaching home, she discovered her Skullcandy earbuds in her bag, but my box was missing the earbuds themselves, leaving only the charger, plastic in earpieces, and instructions. We called the store, but it was too late. As a loyal Best Buy customer who has purchased DJ equipment and phones from them, this has never happened before, causing frustration. It is now 9:49 PM, and we are left unsure of what to do, having spent $[redacted] on both devices. I believe stores selling high-end electronics should inspect their merchandise more thoroughly. I hope for a resolution soon to avoid losing the $70 or $80 spent. Any advice or similar experiences from others would be appreciated. Thank you.

Yesterday, Thursday, May 26, [redacted], I tried to purchase a TV from items that were not claimed, costing $[redacted].69, and the same amount was debited from my Banco Banorte debit card. However, it seems the purchase was not completed as per the email I received. The email mentions my purchase of 1 TV and also shows there are additional items in the cart for 2 TVs, which I do not want. I am unsure if my order will be delivered to my home as requested or if it is pending due to the incomplete purchase, according to BestBuy. I have replied to their email but have not received a response. Additionally, I have been unable to reach them by phone as the numbers provided seem invalid. I appreciate any assistance you can offer in this matter. Sincerely, Gabriel Rogelio Moreno Herrera.

I would like to discuss a promotion matter with customer support at Best Buy. On 4/29/22, I purchased an iPhone 11. The promotion offered was to pay $10.41 monthly for 24 months, and Best Buy would credit T-Mobile $10.42 monthly. However, my T-Mobile bill on May 6th did not reflect this credit, resulting in a $20.84 charge. The order number is [redacted]. I have a screenshot of the promotion from Best Buy's website. It did not mention any restrictions for new customers or lines at the time of my purchase, as it does now. I confirmed my eligibility with a Best Buy representative on May 3rd. Despite the current advertisement specifying new customers, this was not the case on 4/29/22. I urge Best Buy to honor the promotion and credit T-Mobile as agreed. Thank you, J. B.

I have encountered difficulties reaching knowledgeable individuals when contacting customer service. Following a call from the Geek Squad on Friday, I was promised prompt assistance which unfortunately did not materialize, leading to unnecessary inconvenience. I must commend James Revelo for being the only efficient associate at Best Buy who has assisted me effectively in the past. My recent refrigerator purchase from Best Buy has added stress due to prior negative experiences with appliances procured from the store. Despite facing challenges, installer Jorge Garcia displayed professionalism by honoring our appointment without rescheduling. I expressed my gratitude to him directly and to his supervisor. However, reflecting on the situation, I am uncertain if my commendation was fully warranted. I expect a smoother customer service experience and hope that a review of operational records in various departments will offer insights for improvement. Although the customer service representatives I interacted with were kind and tried to address my concerns, the overall purchasing process did not meet my expectations.

I received an email from Best Buy regarding a password reset request for an account I don't recall setting up. There isn't an option in the email or Help Center to report that I didn't make this request. I tried contacting them via phone but couldn't get through after a 20-minute hold, so I attempted to send a message, but there was no form or contact email provided. I want to inform Best Buy that I didn't request a password reset as I believe there might be a mistake. Original Message: Hello, I got this email from Best Buy. However I did not submit a request to reset my password on BestBuy.com. I don't think I ever even set up an account. That why they don't have an account with Problem is, in the email and Help Center there is no option to click on that says anything like "If you did not make this request.." or "If you did not request this.." That''s why they don't have an account associated with my email address. I tried to call but nobody ever answered do after being on hold for 20 minutes I hung up and tried to send them a message. But there is no link that takes you to any kind of form to fill out or an email address to contact them that way. I need to tell them it wasn't me who submitted a request to reset my password.

Title: Disappointing Experience at Best Buy Asheville I bought a San Disk MP3 player in April [redacted] that stopped working after a month. When I went to the Asheville Best Buy for help, Patrick in returns turned me away due to the two-week return policy. After requesting to speak to a manager, Mason finally allowed the Tech Guy, Rob, to briefly look at it. Rob claimed it was a software issue and suggested contacting San Disk for a replacement, as I was within warranty. However, San Disk only offered a replacement, which I am hesitant about due to the issues I faced. The lack of professionalism and care from the staff, especially considering the long drive, has left me frustrated. I expressed my preference for local businesses to Mason, but his response was disappointing. This experience has turned a simple problem into a time-consuming ordeal. If I had known, I would not have chosen this product. Overall, the service at Best Buy Asheville needs improvement, and I am unsure of how to proceed.

Order # [redacted]4-[redacted] - Displeased with Bradenton, FL Store Service During a visit to the Bradenton, FL store on June 11, [redacted], I encountered what I believe was poor service from Best Buy. Upon entering the store with the intention to purchase a TV, I was met with a lack of assistance. A Best Buy representative was occupied watching TV and informed me I needed to take a number despite there being few customers present. This initial interaction felt impersonal. Eventually, another representative named David J. was very helpful and professional once I received help. After spending $[redacted], my delivery was scheduled for 6/17 between 12-8. However, the delivery did not occur, and upon contacting customer service, I was informed that the delivery date had been changed to 6/24 between 12-8. Despite my documents stating otherwise, the customer service representative insisted on the new date, even resorting to calling me rude and senile. I requested to speak to a manager, but was unsuccessful as they were reportedly in a meeting. This experience has left me with a negative view of Best Buy's customer service, which I will be sharing with others both in person and online. Thank you, Charles Wilson

After having a car stereo installed at BestBuy in Johnstown, Pennsylvania on July 11, [redacted], I encountered issues. Despite attempting to address them with the tech and manager before leaving at 4:30 p.m., I was not satisfied. The manager insisted the sound was correct, but I only had 1 working speaker out of 6. Following up the next day, I learned the tech wouldn't return for 2 days, leading to multiple trips to the store. Unfortunately, the treatment received upon returning on Thursday prompted me to escalate the matter to corporate, who redirected me to Monroeville, Pennsylvania. They offered 10% of my purchase as compensation for the inconvenience. Despite this, one speaker still doesn't work, necessitating another visit. I'm concerned about the costs accrued due to back-and-forth trips using expensive fuel. I hope for a resolution without further inconvenience.

Hello, I bought a significant amount of appliances from your Lutherville/Towson store a few months back. The dishwasher that was delivered by your Geek Squad for my contractor to install is missing a foot. Despite my efforts to obtain this missing part, each time I call, I get transferred between departments with no resolution. I've been on the phone for over an hour once again this morning, and it seems like I've been forgotten on hold this time. It's frustrating trying to get a missing part that was not included in the delivery. My order number is [redacted]. I would appreciate some assistance as I'm tired of repeating the same issue repeatedly. Thank you.