Best Buy Customer Service Issues

I just wanted to reach out to inform one of your service representatives that my order was delivered as promised. I received an email a week ago stating that my order was back-ordered until January 9th, which was upsetting as it was intended as a Christmas gift. However, after some research, she reassured me that I would receive my order. Thankfully, it arrived today with plenty of time before Christmas. I am extremely satisfied with the customer service I received. Your representative was Julie, though I am unsure of her last name. I will definitely be a repeat customer at Best Buy. Wishing you all a wonderful holiday season!

I reside in Whitehall, PA [redacted] and have recently made significant purchases from my local Best Buy store. I visited the store twice in the past week to buy SONOS speakers for my home. I was disappointed that nobody could assist me with my questions or purchase, despite speaking with a store manager who mentioned they were short-staffed. It's just over a week before Christmas, and I expected better service. I believe Best Buy needs to make an effort to regain my trust as a customer. Otherwise, I will consider purchasing online from Amazon or another retailer.

I am interested in exchanging a recently purchased gift card. I bought a Fandango gift card at the store two days ago and would like to exchange it for an AMC one. I have the card and receipt. Before traveling to a local store, I want to make sure this exchange is possible since I live out of town. This gift is for my parents, and I would appreciate any help with this matter. Thank you.

I'm having trouble ordering a pair of Apple AirPods due to the automated system canceling my order for verification issues. I checked all my billing details and card number for accuracy. Despite entering my deployed location address as instructed on the support page, the order is still getting canceled. I would appreciate assistance from customer service to complete my order. Please contact me via email if this option is available. Thank you.

I received an email today notifying me of a delay in my order placed on December 5th (Order # BBY01-[redacted]85), originally promised to arrive before Christmas. The new delivery date is delayed until next month. Dissatisfied with the delay, I contacted customer service to cancel the order. Despite the representative's polite demeanor, I was informed that cancellation was not possible, and no credit could be issued until the item is received next year for return. I am disappointed with this customer service policy, as it places the burden on me, the customer, due to BB's inability to meet the promised delivery date. I believe orders should be open to cancellation in cases where BB fails to deliver as committed. This policy is inconvenient and lacks customer-centricity. I urge the customer service management to review and improve this process for a better customer experience. Mat K.

Hello, I am wondering if it is possible to place an order through customer service. I have been attempting to purchase a pair of Apple AirPods, but the automated system keeps canceling my order despite entering all the correct information. I am currently deployed and aware that Best Buy can ship to deployed locations. If it is feasible to proceed with the order through customer service, please contact me at the email provided: [redacted]

I recently had a very disappointing customer service experience at a store. I purchased a PSRV bundle kit with a headset, but the code on the headset doesn't match the one on the box, indicating it might be used. Despite returning it, I was informed that without matching serial codes, there's no warranty. The store manager was unprofessional and unhelpful, brushing off my concerns. I insist on a new headset and an apology. If this issue lies with Sony, the store should assist in resolving it. I intend to take further action, but for now, I just want fair treatment and a resolution to this matter. Thank you.

I placed an order for an Apple Watch on 11/29 with the order number BBY01-[redacted]44. This is my third time contacting customer service regarding this issue. Please refer to case #[redacted]76 to review my previous chat on 12/8 and phone call on 12/12. Despite assurances from both representatives during these interactions that I would receive shipping details within a few days, as of today (12/16), my order status still does not reflect shipment. I was advised to reach out again if the item wasn't shipped by today. I was informed that there is no backorder situation, but my order indicates it needs to be picked up by the shipping carrier. I'm disappointed with the delay and would appreciate more clarity on the delivery timeline. I hope Best Buy can assist me promptly. Thank you, Michelle B.

Hello, I require assistance with my tablet. Over the past two to three hours, my tablet has been unresponsive when trying to input my password upon startup. The Gboard keyboard, which came with my Lenovo Tab Eight nearly a year ago, is not appearing on the screen. I have been experiencing keyboard glitches for a couple of weeks, and now it has completely stopped displaying when I attempt to type.

I recently visited your Gateway store to purchase two computers for a good cause. I made it clear to the sales representative that one was for an orphanage in Guyana and the other for a friend. I was expecting each computer to come with a free gift of 6 months of internet security. After the purchase, I realized that the free gift cards were missing from the bag. My attempts to resolve this by calling customer service and the store directly were met with unhelpful and rude responses, especially from the person at the 23rd street store. After numerous calls and failed attempts, I was surprised to find an email in my inbox with instructions on how to install the security software, rendering the entire ordeal unnecessary. The lack of awareness among your staff about this process was frustrating. I am disappointed with the poor customer service experience and hope for a resolution to these issues. - Jerome Prince

I have been trying to cancel a back order for two days now. I placed and canceled the order on the same day, on 12/16/19. The order number is BBY01-[redacted]73, and the delivery is scheduled for 1/8/20. Unfortunately, my fridge compressor has malfunctioned, so the delivery date is too late for me. I am attempting to reorder, and there is another product in my cart from your store that will arrive tomorrow. I need confirmation that the referenced order number has been successfully canceled. The message I keep receiving is "we're working on it," but it has been 2 days already.

I contacted Geek Squad about my LG fridge that stopped cooling. They dispatched a non-certified third-party technician who ordered parts. Later, I was informed they needed to send a new technician certified by LG, but the appointment was scheduled for five days later. Today, the new technician discovered a different part was required, with uncertainty if it will work with my fridge. With Christmas next week, not having a working fridge is distressing. I believe fixing essential appliances should be a priority and that Best Buy erred by sending a non-LG certified technician initially. Despite multiple phone calls, all I receive is apologies with no clear answer on when the required part will be available.

Yesterday, I tried to purchase a Bose speaker, but it was out of stock. Despite the delay in the order, I trusted the agent's promise of a delivery today. Frustrated with the continued delay, I visited the store to cancel and buy it elsewhere. The staff confirmed the cancellation and assured me of a confirmation email I have yet to receive. Enduring over an hour of hold time and being transferred twice only adds to my frustration. All I seek is a confirmation that my order was indeed canceled.

On December 14, I received an email about a Best Buy order I didn't place. I visited the website, canceled the in-store pickup, changed my password, and activated 2-step authentication. I wasn't able to cancel the shipped portion online, so I contacted customer service and a rep initiated a case, ensuring no shipment would occur and promised a refund within 24 hours and a follow-up. Despite no follow-up from Best Buy, I later found out that FedEx picked up the package. After a series of calls, I was assured the package would be canceled, but it was still delivered on December 16. Best Buy acknowledged the error and promised a follow-up. As of now, I'm still awaiting the promised credit and follow-up. It's frustrating that the fraudulent order went through despite my efforts to stop it.

Order Number: BBY01-[redacted]71 I had a terrible experience with your delivery service! If I could choose 0 stars, I definitely would. Best Buy scheduled delivery five times, and each time they failed. On two different days, they claimed "Flat Tire" as an excuse, not once but twice in a row. The following scheduled delivery's excuse was "Track Down." Then, there were two more failures where they simply didn't show up at the scheduled time with no explanation. Each time I contacted Best Buy, all I was told was, "We are sorry for the inconvenience but can only reschedule the delivery." It is frustrating to have no control over the shipping company's actions. I've wasted five working days waiting for this package. Although I was offered a Best Buy gift card as compensation, it feels meaningless as the delivery never arrives. Best Buy, this is damaging your reputation. It's unbelievable how such a successful company can be let down by unreliable partners.

My father in the US bought RAM for my Acer Nitro 5 laptop from a Best Buy employee I spoke to over the phone. I clearly stated that I needed RAM for my Acer Nitro 5 laptop. However, I received Corsair LPX 3000MHz RAM, which is for a PC, not compatible with my laptop. The employee sold the wrong item to my father despite my specific laptop model being mentioned. This has caused inconvenience as I cannot use the RAM for my laptop.

A few weeks ago, I reached out to Best Buy's live chat support for help with accessing my account purchases and service plans. I spent about an hour on the chat, getting transferred to different specialists multiple times. Eventually, I was advised to call them, which I did a few days later. The representative mentioned that my accounts needed to be combined since they were linked to the same email address. They assured me it would be fixed within a few days. However, I am still unable to view my purchases or service plan for my controller.

I recently purchased an Apple Watch Series 5 for my friend from Nashua Best Buy Store on Thanksgiving Day. The watch was bought without being opened because I trusted the quality of an Apple product sold by Best Buy. However, upon my friend opening it yesterday, we noticed a small scratch on the top left side. While not immediately visible, it becomes apparent when light shines on it. Unfortunately, as an international student, it is not feasible for me to return to Nashua just to exchange the watch, given the associated costs. I am seeking advice on possible solutions for this situation.

I contacted Geek Squad at my local Rockwall, TX store to resolve PC issues but still encountered problems after returning home. A series of transfers through their phone system led me to an agent in Kentucky and eventually to an individual claiming to be in San Francisco, Sean Williams at [redacted]. He advised me that my PC was being attacked by a Trojan and needed immediate anti-virus software, which required payment through gift cards. Upon consulting my local Best Buy, they informed me it was a scam. I am seeking guidance on how to return these STEAM cards and receive a credit to my account. Thank you.

I visited Best Buy at [redacted] Crossroads Blvd, Cary, NC [redacted] to purchase a Linksys AC2200 Tri-Band WiFi Router listed for $[redacted]. At checkout, it scanned as $[redacted]. Despite showing the cashier the shelf tag reflecting the $[redacted] price, there seemed to be confusion between the Tri-Band and Dual Band versions. Even though there were no Dual Band routers available, the Tri-Band routers were displayed with the sale price on the shelves. The cashier declined to match the price as advertised.