How do I get Geek Squad support from Best Buy?

In a nutshell: Geek Squad, a service offered by Best Buy, provides around-the-clock support for products purchased at the store. Signing up for the service gives you access to printer

Christian Allen is the editor / author responsible for this content.
Aug 15, 2024

Introduction

Geek Squad, a service offered by Best Buy provides around-the-clock support for products purchased on the store. Signing up for this service means you get assistance with printer troubleshooting, PC virus removal, hardware installation (both remote and in-store), and tons of other services. You also get a 20% discount for repairs on mobile phones, computers and home appliances. So how do you contact Geek Squad? Read this article for information on how to get technical support from Geek Squad.

Chat With an Agent

Use this link: https://www.bestbuy.com/services/remotesupport

Geek Squad offers 24/7 chat support, which means you can contact them anytime or at your earliest convenience. Just click Chat Now to start talking to an agent.

How do I get Geek Squad support from Best Buy? (Step 1)

Enter Your Message in the Message Field

Type in your problem in the box and wait for an agent to respond.

How do I get Geek Squad support from Best Buy? (Step 2)

Call Them Directly

If you wish to speak to an agent, feel free to call them directly via telephone. Just follow the voice prompt on how to speak to a Geek Squad agent for technical support.

Some customers wish to speak to Support in person. Thankfully, you can do this with Best Buy. Just visit the nearest Best Buy location to get support. Use the next step to find a Best Buy location near your home.

Use the Store Locator

Here is the link: https://www.bestbuy.com/site/store-locator

You can search by city or zip code. You can also tap Use my current location to see Best Buy stores near you.

How do I get Geek Squad support from Best Buy? (Step 4)

Schedule a Service

You can also schedule a service online. Use this link:

https://www.bestbuy.com/services/triage/home#geeksquad/triage

Just click on the device you need help with, and follow the on-screen prompts to get help with your device.

How do I get Geek Squad support from Best Buy? (Step 5)

Conclusion

Do you need help with setting up a device or installing software? Best Buy Geek Squad's is always available to help. Just follow the steps above to get a hold of an agent or to schedule a service. If you still need more information or have concerns with your account, don't hesitate to get in touch with Customer Support.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get Geek Squad support from Best Buy?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Best Buy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Best Buy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get Geek Squad support from Best Buy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Best Buy

Asked 5 years ago
Updated 2 months ago
Viewed 783,838 times
Best Buy
best buy phone number
best buy returns
best buy geek squad
geek squad support
Geek Squad Support
Geek Squad Support

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!