Bed Bath & Beyond Customer Service Issues

I was at the store today and wanted to use a new user 20% off coupon to purchase the Calphalon Premier 10-piece Space Saver pots and pans set as a wedding shower gift. I was informed that the item was out of stock and was advised to order online using the coupon. After an unsuccessful attempt to use the coupon online, I was placed on hold for a long time. It has been frustrating not being able to use the coupon as promised in-store. The coupon expires tonight, and I fear I won't be able to use it. I am now considering buying the gift from another retailer. Please contact me regarding this issue. Thank you. - Liz

Order Number: BBB[redacted]4 Greetings, I am encountering significant frustration with an order placed on May 26. The order's supposed shipment on July 19 has hit a snag. The FedEx tracking indicates a label was created on July 19 in Elizabeth, NJ, but it is still awaiting package pickup. The BBB site also states the order is "awaiting carrier pickup." The disconnect lies in the label creation without FedEx pick-up confirmation, resulting in a standstill. Despite contacting BBB via phone and chat, I was advised to wait until July 26, well within the delivery timeframe before requesting a refund or replacement. This approach does not align with customer service standards. Although I would prefer a refund and buy elsewhere, Topricin is out of stock, necessitating the completion of this order sitting in your warehouse. Can someone proactively engage with the warehouse to rectify and expedite shipment? If not, kindly provide the store's contact details for me to intervene. The lack of customer service is unimaginable. A comparable situation with Amazon would have been swiftly resolved. Engaging with your customer service team feels robotic, devoid of critical thinking, merely reading from a script. I await your assistance as a severely dissatisfied customer. Thank you.

I bought two items online on Sunday, July 24th, but when I got them home, I realized they were different from what I expected. I decided to return them. When I went to the store on Tuesday, July 26th, I faced some issues with the return process. I provided my order number, but it still took a long time for the associates to locate the items in their system. They tried to offer me store credit, but I preferred a refund. When I tried to initiate the return on the website, the link from the email did not seem to recognize my order. The problem at the store was that I used PayPal for the purchase, and they couldn't refund it without my card, even though I didn't use a card for the transaction. I just want to resolve this stressful situation and receive a refund for my purchase. My contact number is [redacted], and my name is Sharon J., with order number BBB[redacted].

Order: BBB[redacted] I'm frustrated because the company failed to send the correct merchandise twice. This supplement is crucial for my treatment, and their mistakes are impacting my health. I tried to return the item for a refund, but the system won't allow it due to it being a second issue. I can't reach them by phone, the chat doesn't work, and the email contact provided by GetHuman is unmonitored. Email: [redacted] They have not responded to my concerns.

Regarding Order MPL [redacted], I recently purchased a men's valet from Proman Products, but unfortunately, the item I received does not match the dimensions listed in the product description. The discrepancy is between 45 inches and 36 inches. I've decided to return the valet due to this issue along with a change of preference. When I contacted Proman Products using the number provided on the return label, I was advised to dispute the charge with Bed Bath and Beyond, which I have promptly done. It's frustrating as the BBB website mentioned the option of returning the product if not satisfied. I've also received an email from Clickhere2shop, but my replies are not going through.

I bought a 17" non-stick roaster pan on 11/6/19, but I only used it for the first time this past Christmas. After one use (and hand washing), I noticed several chips on the bottom. I have the original receipt and packaging. The box states a lifetime warranty. I visited my local Bed Bath and Beyond at Queen Creek Marketplace, Arizona, but they are closing and don't have the same pan in stock. I'm unsure what my options are now. I can share the receipt and pictures of the damaged pan. Contact me at [redacted] or [redacted].

Hello. I am writing to share my feedback regarding BB&B in San Diego, CA. I have always been a satisfied customer and have enjoyed the excellent customer service at BB&B. However, I have recently noticed a significant change in the store that I would like to address. In the past, I loved the abundance of merchandise and the variety of products available for purchase. It was always a delightful experience to explore the store and discover new items. Unfortunately, I have observed that the store now appears to be bare compared to how it used to be. The aisles seem empty, and many of the overhead compartments are covered with dark blue canvas tarps. This transformation has made my shopping experience less enjoyable, and I find myself visiting other stores for home goods instead. I hope that the store will consider bringing back the previous setup with more merchandise and a wider selection of products. Thank you for your attention to this matter. Sincerely, Barbara R.

Subject: Inquiry about Purchasing BED BATH AND BEYOND Bedding in Japan Greetings, My name is Kiyoka Shoji, and I am interested in selling American-designed bedding products from BED BATH AND BEYOND in Japan. I have noticed that you currently do not offer shipping to Japan, and I am inquiring if there is an alternative method to make a purchase. If not, I am considering using a forwarding service to procure the bedding. I am eager to make a purchase this month and would appreciate any assistance you can provide on this matter. Thank you for your attention to this request. I eagerly await your response. Best regards, Kiyoka Shoji

I decided to start my own personal boycott after learning about your company's decision to cancel Mike Lindell. My boycott has gained support from my friends as well. I believe I am standing on the right side of history, and I want to express that I will not be shopping at any of your stores in the future. I would rather go without than support a company that I see as un-American. I am curious if there were any external influences such as payments from Soros, Vanguard, or Blackrock involved in your decision. Regardless, I sincerely hope your business suffers consequences. Please refrain from contacting me unless it is to inform me that your company has moved away from being politically woke.

I believe your stores are experiencing a decline in sales due to a decision to stop selling My Pillow, associated with Mike Lindell. This change led to the disenchantment of 75 million Republican customers. It's essential to consider this in the future. Personally, I, along with my family members, ceased spending money at your store on that day. It's a lesson learned that mixing politics with stores may alienate shoppers, so understanding your market and clientele is crucial to success.

I am disappointed to hear that you are no longer selling my favorite pillow. It's unfortunate to see a company struggle. I believe that the public has mixed feelings about social justice advocates like BBB. It appears that you are facing financial difficulties, and I hope you can find a way to overcome them. Please try to learn a new skill like welding. It seems like some people are reveling in the downfall of your company, but I believe there is always room for improvement. I urge you to focus on positive changes to turn things around.

Hello, I am Don Macleod. I purchased 4 stained glass lamps for my home but have not received them. Could you please review the transaction records as I do not have the confirmation number? You can reach me at [redacted] If you need to contact me by phone, you can call [redacted]; if I am unavailable, please leave a message. I would appreciate it if you could address this issue by sending the lamps I ordered. Thank you, Don Macleod

I recently went to purchase a Keurig smart coffee maker at the store. Unfortunately, I discovered that two Breville Keurig Cafe Smart Single Serve Coffee & Latte Makers, originally priced at $[redacted], were being sold for $75, were hidden behind a fabric closet along with another item I was interested in. These items were concealed behind a curtain alongside several other products in the store, which led to me missing out on all three items I intended to buy. I would like to see a resolution to this issue with the store's employees and management.

I need assistance with tracking my order, order number [redacted]8, as I have been unsuccessful in locating this information on the website. I have not received any updates regarding the status of my order. I submitted my phone number as requested but did not receive any phone calls regarding this matter. Your help in resolving this issue and providing me with the necessary information would be greatly appreciated. Thank you.

I purchased a two-seater swing chair online, but I have not received it yet. The company took the payment from my social security without delivering the item. They are not answering phone calls, and others are experiencing the same issue. I want someone to advocate for me as they are not responding to my inquiries. I live at 44 South Horn Road, Apartment 16, Mesa, Arizona, in a gated community. You can reach me at [redacted]. This situation is unfair, and I believe they should be held accountable for their actions. Thank you.

I placed an order on June 24th, [redacted], but I am yet to receive the items I purchased. I ordered 2 orthopedic dog bed fluffy crates, 2 HIG luxury farmhouse unique pleated cloth fabric shower curtains in white (72x72 inches extra long), 2 heavy-duty stainless steel scissors, 3 automatic self-cleaning cat litter boxes with 65L capacity and app control, 1 7-piece luxurious quilted gray and aqua patchwork comforter bed in a bag in king size, and 1 burly wood catio outdoor cat playpen. I have not received any updated emails regarding the status of my order. My order number is [redacted], placed on June 24th, [redacted], at 12:34 PM.

I purchased a two-seater swinging chair from your store, but it has not been delivered, despite receiving a non-existent tracking number. I also ordered a heart-shaped item that is missing. I put a rush on the heart item, but it has not arrived either. I am disappointed with the lack of communication and service from your company. I provided my address as 44 South Horne Road, Apartment 16, Mesa, Arizona, [redacted], and my phone number is [redacted]. I urge someone to contact me promptly to address these issues.

I recently made a substantial online purchase of candles, hand soap, lotion, and a heart-shaped room nightlight diffuser, along with a double pack of the corresponding scent. While most of the items arrived in good condition, unfortunately, both the nightlight diffuser and the scent pack were damaged. I am reaching out to request replacements for these items. I don't have my original order number on hand, but the delivery was made to my address at [redacted] E Dudley St., E Helena, MT in early July [redacted]. If you require any further details, please feel free to ask. Thank you, Lorelei R.

My family and I made purchases on the BBB discount site, attracted by the advertised 90% off discount. Unfortunately, we did not receive any confirmation numbers for our orders. Despite attempting to reach out to the provided email contacts, none of them were functional. I saved my order details in my computer files initially, but now I can't locate them, only seeing the order number and a notification that the payment was processed. Typically cautious, I am surprised to find myself in this situation as the website appeared genuine. My plan now is to contact my bank to request a refund for these dubious transactions.

I am in urgent need of assistance regarding my undelivered orders. Out of the 7 orders I placed, I have not received a single one. Orders were made on June 20th, June 21st, June 25th, and more. Shockingly, 3 orders were delivered to a different address. This is distressing as I bought these items for my new home. It is crucial that I receive the items I purchased. Any help or contact would be greatly appreciated. Thank you.