Barnes & Noble Customer Service Issues

I want to share my recent frustrating experience with customer service regarding my Nook issues. After following troubleshooting steps suggested by Julius on the chat site, I ended up at a Barnes and Noble store where I received conflicting information about my device's warranty status and how to resolve the problem. Despite the manager's efforts, I was ultimately told to purchase a new device. This lack of resolution left me disappointed and led me to switch to a Kindle due to the perceived better customer service and product options. I believe it's essential for the company to train their representatives thoroughly and prioritize customer satisfaction, especially with loyal customers like myself. I hope my feedback helps improve the overall customer service experience for others in the future.

Hello, I am a Special Education Living Environment Teacher at a Title 1 school. Our students come from low-income families and need assistance with acquiring study materials. To help them succeed in the New York State Living Environment regents exam, I believe the blue Barron’s Living Environment book would be a valuable resource. Is it feasible to procure 45 copies at a discounted price? I appreciate any guidance you can provide. Thank you for your support. Best regards, Karen D.

I visited the Chico, California store on Martin Luther King Jr Way to quickly grab a High Times magazine. I ensured my bike was out of the way, inside the store and to the side. A worker named Allysa Wrangham approached me rudely, stating I couldn't have the bike there. I politely questioned the rule since my bike was not obstructing anything. Despite no customers around, the worker refused to help and repeated the bike couldn't be inside. Frustrated, I muttered softly, but no argument occurred. I have been a customer since [redacted] and never encountered such rudeness. I hope the staff member faces consequences for her behavior.

I recently learned that the B&N store in High Point, NC is closing in January [redacted]. I heard they don't intend to open another store in the area. I've been a loyal customer and member at the High Point location for many years. The nearest stores are in Greensboro, a 45-minute drive away, and Winston Salem, 50 minutes away. Many in the community, including myself, enjoy spending time and money at B&N. It's disappointing that they are closing without plans for a new store in High Point. I've spoken to other upset customers who feel the same way. As a long-time supporter who has purchased books, coffee, and more at B&N, I hope they consider reopening a store in High Point to show appreciation to their loyal customers. Thank you for your attention to this matter.

Dear Barnes and Noble Team, I am writing to kindly suggest adding Kpop music to our store playlist at North Charleston, SC. Starbucks recently included "Make it Right" by BTS, and it has attracted Kpop fans to their stores. With our range of Kpop albums and merchandise, playing Kpop music would enhance the shopping experience for our customers and potentially boost sales. As a Kpop enthusiast without access to Kpop stores, hearing Kpop music while shopping for albums would be a plus. I believe this change would benefit our store and appeal to a wider audience. If you are open to this idea, I am happy to provide some song recommendations to suit the Barnes and Noble ambiance. Thank you for considering my suggestion. Best regards, Madison Mullins

I contacted the customer service number listed on my Barnes and Noble gift card to inquire about my balance. However, the individual who answered the call immediately attempted to sell me a medical alert system. He requested my credit card information to activate a $[redacted] gift card or a $50 dining card as part of the system, charging me $1.95. He assured me that the $[redacted] gift card would arrive the following week, and that I would receive further information about the system and have the opportunity to enroll. Despite his insistence that I could cancel within 9 days, while still keeping the $[redacted] gift card, I remained skeptical. The caller, who sounded like he was from India or Sri Lanka, identified his company as a marketing firm without explaining why I was being directed to them instead of Barnes and Noble. I expressed my concerns about the legitimacy of the situation when asked for my credit card details, emphasizing that I do not share such information with unsolicited parties, especially when attempting to contact BARNES AND NOBLE. It was indeed an unusual and unsettling experience, prompting me to question if this is a typical occurrence when checking a gift card balance.

I am inquiring about the possibility of receiving a refund for my recent membership purchase. Upon attempting to utilize the membership benefits in-store today, I discovered that despite the 10% discounts offered, the book I intended to purchase would be more cost-effective elsewhere. Since I foresee additional expenditures by retaining the membership, I would like to request a refund of the $25 membership fee and the cancellation of my membership. The membership was acquired within the last 30 days, and I do not anticipate making any future book purchases through this service.

Last night, I made a purchase totaling $91, which included tax with free shipping. After confirming the purchase and receiving my order number, I noticed the new total was now $[redacted].48, nearly $30 higher. I was shocked by this change and would like to cancel the order if possible.

I've been attempting to purchase some Nook books for the past few days, but every time I try, I am prompted for my password. Unfortunately, when I try to reset my password, the wait time is too lengthy for B&N to accept the new one. This situation forces me to restart the process repeatedly. Due to my hearing impairment, using the telephone is not a feasible option. How can I proceed to place and pay for my order immediately? I am extremely dissatisfied as I did not receive a response to my initial inquiry, let alone an apology for the lack of resolution.

I made an online purchase for the Bookfair but missed entering the school code to support our school. I usually use my membership card linked to my phone number due to misplacing the physical card at home. Tonight is the deadline for the Bookfair, and I want my order to contribute to our school. The order number is [redacted], and my membership phone number is [redacted].

I made my usual book purchase online from Barnes and Noble. My order number is [redacted] and it was shipped via UPS. Despite being promised delivery multiple times, I have not yet received my order due to frequent weather-related delays. Today, a package arrived from UPS, but it was not the one I was expecting. Despite contacting UPS and speaking to a representative, I have not received a satisfactory resolution. I have been checking for updates for a week now with no progress. I'm frustrated with the situation and feel like the books have been lost in transit. I hope this explains my issue clearly.

I've informed you previously that order [redacted] has not been delivered due to severe weather, despite the fact that the weather in the area has been clear with highs of 40 degrees this week. I have spoken to UPS multiple times and even talked to a UPS delivery person tonight who delivered another package but was unaware of the missing one. I've been told repeatedly that the package would arrive that night, but it hasn't shown up. This has been going on all week, and I am frustrated about being out of money without receiving the books I ordered. I am seeking assistance to resolve this issue promptly.

Hello, I recently placed an order through an online service for two boxes of chocolate and a pen, choosing in-store pickup at Barnes Noble. Despite the items being available at the time of purchase and confirmed in my order, I received an email later stating the chocolate was no longer in stock. When I tried to pick up just the pen at the 82nd & Broadway location, I was informed my gift card couldn't be used due to the canceled order. The staff offered to substitute for similar chocolates but couldn't honor it due to the gift card issue. This led to disappointment as I couldn't complete my purchase with the gift card. The miscommunication and inability to find a resolution left me feeling let down by the service provided. Improvements in employee training and better communication at Barnes Noble would make the shopping experience smoother for all customers. Best,

My spouse and I visited the Lakeline branch in Austin, and upon arrival, we encountered an impolite Basset hound who jumped on me and was baying loudly. When I raised my concerns with the manager, I was informed that it was a public place and the dog was there for donations. Despite our deep respect and love for dogs due to our experience with detection dogs worldwide, we were unsettled by the dog's behavior in a bookstore setting. We intended to purchase four $50 gift cards but ended up leaving without them, losing approximately $[redacted] in potential sales for Barnes & Noble. While we prefer to support local brick-and-mortar stores, incidents like this make us rethink our choices. I am not typically one to take legal action, but I worry about the liability if the dog were to jump on someone vulnerable. I plan to share my experience on Facebook, and I have also found that Amazon has a physical bookstore nearby. Though I doubt this feedback will be acted upon, I hope it raises awareness.

I reside in Brooklyn Heights and have been visiting the store for the last 6 weeks, but I have been disappointed by the absence of Chanukah items. Comparing to other locations like 14th street and the upper west side which have a wide variety, the selection here is lacking. During my 30 years in Atlanta, every Barnes and Noble store had ample items to choose from. The staff mentioned they never received any Chanukah items and don't expect to either. Due to this issue and the overall cleanliness of the store, I, along with many of my friends, will not be returning. I contacted customer service about this matter two weeks ago but have yet to receive a response. Thank you.

As a UFT member and nurse, I recently purchased $[redacted] worth of merchandise from your store. Despite being responsible for maintaining children's health and educating both students and teachers on various conditions, I was informed that I did not qualify for the 20% discount reserved for "teachers." I work tirelessly to care for children with a range of medical needs, from diabetes to asthma and severe allergies, and it is disheartening to feel undervalued by your discount policy. I passionately educate both students and educators on managing health issues, such as anaphylaxis and diabetic crises. Until nurses are recognized and respected for their vital role in the school system, I must regretfully return my items and pledge not to make any future purchases from B&N. Nurses, just like teachers, deserve acknowledgment for their dedication and hard work.

I received damaged books due to rain during shipment. The boxes were wet and soggy on one end. I would like to have the two wet books replaced. The titles are "Tess of the d’Ubervilles" and "Pride and Prejudice" ([redacted]) by Jane Austen in two volumes each. I also ordered "Emma" ([redacted]) in three complete volumes. My order number is [redacted]. If acceptable, I can return the books to Barnes and Noble at Crabtree Mall.

This morning, I visited a Barnes & Noble without any lines, which was great! However, the cashier, Caitlin A., was not helpful. She inquired about a membership, to which I replied no, unaware that I could save money by joining. Caitlin did not mention this nor engage with us beyond that point. There was no greeting or thank you during checkout. I wish Barnes & Noble a Happy Holidays but due to this experience, we will not be returning. I prefer supporting companies that value customer service.

I attempted to track my order placed on the 10th using the receipt details, but it did not match. I need to know the status as I paid in full and have only 2 days before the recipient leaves the state. Please have a supervisor reach out to me promptly. Thank you.

Dear Sirs, I am encountering issues fulfilling my order online as I am unable to select Italy from the list of countries in the order form. I would appreciate guidance on how to proceed with completing and submitting my order. Sincerely, Roberto Contro, member #[redacted]