BankMobile Vibe Customer Service Issues

My name is Begonia G., and I can be reached at [redacted]. I am seeking assistance with a refund issue that has been ongoing for over [redacted] days. In November [redacted], a $1,[redacted] refund, likely the Florida Student Assistance Grant, was approved for me. Despite receiving other refunds by check, this specific one has not arrived. Federal regulations state that refunds must be mailed if no refund preference is selected with BankMobile within [redacted] days. As it has been about [redacted] days, I am concerned. I am dissatisfied with BankMobile's service and unwilling to pay third-party bank fees. University advisors assured me I could receive the refund in [redacted] days without choosing a refund preference. I previously had issues with bank card fees and opted for direct deposit without supplying my bank details. While the automated system suggests mail checks, the website lacks this option. I urgently need this refund for my education. I have evidence supporting my claims from UWF's CashNet, emails, and BankMobile services. Thank you for your attention.

Hello, I am Chase Boyer, a student at SUNY Plattsburgh. I recently had a credit balance of $[redacted].50 transferred to Bank Mobile from my university. Although I initially provided my savings account details for the transfer, I have now updated it to my checking account at U First Federal Credit Union. Despite trying to reach out via phone, I have been unable to connect with a representative. I am reaching out to ensure that the funds were transferred to the correct account. The transfer was expected to be completed by the 19th-20th of November, yet as of the 27th, my bank has not received the funds. I am keen on resolving this promptly. Thank you.

I was a student at Pikes Peak Community College in Fall of [redacted]. I am in the process of writing an academic appeal letter and have noticed discrepancies on my PPCC account. There seems to be an issue regarding a $[redacted].35 Bath refund that I allegedly received. However, I never received this money as I did not receive the card. PPCC has charged me twice for this transaction but I have no record of the funds. My student ID is S[redacted]1 and my DOB is 07/21/[redacted]. I am unaware of any $[redacted].35 transaction and would like to investigate further. PPCC insists that the money was cashed, and I am seeking clarification on when and where this occurred, especially if it was not deposited onto the card.

On January 25, [redacted], I bought a Dell laptop from a Walmart Supercenter for $[redacted].02. Three days later, I returned it as I received a free refurbished one from someone else. Upon returning the laptop with all its parts and packaging, I was told the refund would be processed within 5-7 business days as my card details were on file. However, over two weeks have passed, and I haven't received the money. When I revisited the store on February 8 and showed proof of purchase from my bank statement, they claimed no records existed of me buying or returning the laptop. Now, I'm left without the laptop or the refunded money in my account and just seek the reimbursement.

Hello, I recently received emails from both my bank's mobile app and my school's financial offices confirming that my refund has been processed and is on its way to be direct deposited into my bank account. However, when I checked my online banking mobile app, I briefly saw an unusual deposit in my account, but when I clicked on the notification, it redirected me to a blank page with no transaction history. I contacted my bank for assistance, and they couldn't find any record of the deposit or future deposits up to Tuesday, October 22nd. The issue date for my loan was October 18th, and according to the bank, it should only take a maximum of two business days to process, but I haven't seen any updates in the past four days. They suggested I provide a routing number to track the deposit. I would appreciate it if I could receive confirmation of the actual deposit date.

Hello, I am Madeline Clair, a student at Cuyahoga Community College. I am inquiring about a missing refund of $[redacted].00. After speaking with the financial aid office and the student enrollment center, I was informed that BankMobile is in charge of processing the refunds, and that one was issued in October. However, I have yet to receive it. I appreciate any assistance in resolving this matter. Thank you.

Subject: Updating Address for Refund Check Delivery Hello, my name is Emily. Approximately a month ago, I had to depart from Miami, which led to the cancellation of my English classes and a refund request. Despite numerous attempts to follow up, I did not receive any updates. Upon calling, I was informed about a code that should have been sent to my mail. Regrettably, I was unable to access it. I just learned they dispatched a reimbursement check to an outdated address in the system. I kindly request the delivery of the check to my current address. Thank you.

Subject: Update Address for Refund Check Delivery Hello, my name is Emily. I had to relocate from Miami recently, which led me to cancel my English classes and request a refund. I have been trying to follow up on the refund for a while now but have not received any updates. Upon contacting the institution, I was informed that a code would be sent to my email, unfortunately, I have not been able to access it. I was also told that a refund check has been sent to the address I updated before leaving the college but this address is still showing up in the system. I would appreciate it if the refund check could be sent to my current address instead. Thank you.

I am facing difficulties accessing my account to choose a refund method. I attempted to follow the steps using the personal code, but it seems I had an existing account of which I was unaware. When I tried to retrieve the login details for that account, the system indicated that a refund method was already selected (which wasn't done by me). I am uncertain what option was chosen, and I am currently locked out of the account. I am a student at West Coast University. My student ID is 17AA75784, and there is a refund amount of $[redacted].00.

I created an account back in [redacted], but I can no longer access the associated email because Yahoo says it's not valid. Customer service advised me to send sensitive documents by mail, but I believe there should be a more secure and convenient way. Daytona State College confirmed that I should be able to provide bank account details instead. Please reach out to me at [redacted] - Pamela D., student number [redacted]. I need an alternative method to verify my account as the current email address is inaccessible. Your assistance is appreciated.

I placed an order for a yoga trapeze hammock over a month ago. I've been trying to track it with the carrier, and it shows that it was shipped and has arrived in Ontario, California. However, nobody can locate my package. I've reached out to the seller multiple times requesting a refund, but they keep asking me to be patient, claiming the package is in transit. I'm frustrated that they are not willing to refund my money. This company doesn't provide a phone number for contact, only an email. I paid $83 for the hammock, and despite them being unable to locate my package, I am struggling to get a refund. I've even taken the step of contacting the carrier and opening a case, but they say it's resolved, yet I still haven't received my package. All I want is a refund.

I am seeking assistance with obtaining a personal code from Bank Mobile to receive a $[redacted] refund from Lake Superior College. To facilitate this process, I have been in communication with the billing advisors at Lake Superior College. They suggested updating my email address on file with Bank Mobile from [redacted] to [redacted] Currently, I am unable to receive the email containing the personal code as it is being sent to [redacted], which is not the email I use for college login ([redacted]). Given the urgent deadline of September 10th to select a refund option for the $[redacted], I kindly request assistance in changing my email on file with Bank Mobile to ensure successful receipt of the code. Your prompt attention to this matter would be greatly appreciated.

I need assistance with onboarding using the Crypto Watch platform. There's a big announcement related to Bitcoin now being insured by the FDIC. I require help facilitating file transfers from my Office365 or OneDrive to the banks' administrators for the seamless movement of transferred funds to the newly centralized Bitcoin bank. The goal is to implement onboarding procedures for clients, starting afresh with new crypto spreadsheets. Each dollar will convert to one Bitcoin, with a profit of $17,[redacted] per dollar. I charge a fee for my services to sustain myself. Consider opening a personal account and depositing a 1% fee per dollar converted, which amounts to around $17. With an estimated volume of $99 trillion in USD, not in Bitcoins, this could be a significant opportunity.

Hello, I am a first-year student at York Technical College. My student ID number is [redacted]. I encountered an issue with my Bank Mobile account where I forgot my password and attempted to sign in using the wrong email address. As a result, my account got suspended. Can Bank Mobile please assist in unsuspending my account so I can reset my password with the correct email address? Thank you for your help.

Dear BankMobile, I am reaching out to request access to my late husband's account. I have already contacted his university and provided the necessary documents for verification purposes. For the record, my name is Minerva West, and we have three young children currently residing abroad. I attempted to contact your Customer Care via international call on multiple occasions, but unfortunately, I was unable to reach anyone. I kindly request your assistance and am hoping for a prompt response to my email. Thank you. Minerva West

I received an email from someone at your company stating they would call me at a specific time, but no one has contacted me. They are requesting my ID, which my school informed me is not standard. I am unsure if I signed up on the wrong platform. Now, a lady is attempting to contact me without providing her number, only a case number. Please reach out to me at [redacted]. I need assistance with my loans and cannot proceed until my identity is verified. My name is Tiffany. Kindly provide the number you will be calling from. Thank you.

I recently realized that a disbursement of $[redacted] was sent to an external account on May 20. Unfortunately, the account was hacked and I have not been able to access it since May 17. I have been facing challenges with the bank where the funds were sent. As a parent, it is crucial for me to recover this money promptly to provide for my children. I kindly request Bank Mobile's assistance in expediting the process of refunding the funds to me. Thank you for your help.

I need assistance resetting my PIN as I have forgotten it while attempting to change it, resulting in being locked out of my account. Accessing my funds for school is urgent. Unfortunately, contacting support only led me to automated messages, leaving me frustrated. I require a phone number that connects me with a live person to resolve this issue promptly and regain access to my account.

I am currently attempting to set up my banking information on BankMobile's online platform to link it with my bank account. However, I have encountered an issue as I have not received the green envelope containing my verification code via mail. Whenever I input my personal details, I receive an error message. I have already reached out to Coastal Carolina Community College, and they have suggested I contact your toll-free helpline. Unfortunately, the automated system there did not assist me with this specific problem. I would greatly appreciate any guidance on how to resolve this matter. Thank you, Janet L.

I have noticed some unfamiliar charges on my account, including 11 from Best Buy, 5 from Blue Bottle Coffee, 5 from HUM Nutrition, and 1 from Katie Farms in Santa Barbara, all occurring on November 27th. This situation has severely impacted my financial situation, as I need the $1,[redacted] to cover essential expenses like bills, rent, and food. I urgently require assistance to address this issue. Unfortunately, Ban Mobile Vib does not provide an [redacted] number for direct communication with a representative. Please reach out to me promptly to resolve this matter.