Bank of America Customer Service Issues

I recently received an email stating that my credit card application for Alaska Airlines Visa® Credit Card has been received. I did not apply for a credit card, and now I have a hard inquiry on my credit report from Bank of America, which I did not authorize. I want to ensure that the credit card application is canceled and the unauthorized inquiry is removed from my credit reports. Thank you.

I am trying to reach a branch representative at the Bank of America in Santa Monica about my safety deposit box and updating beneficiaries. I have been frustrated by the automated phone system and need to speak with a human. Please have someone contact me regarding my concerns. Thank you. Charles Lindner.

A few years ago, I opened an account with Bank of America in California, but unfortunately, I no longer have any of the account details. I did minimal transactions with the account. I am currently trying to regain access to the account, but I do not have the account number, card number, or pin. I only have my ID, Social Security number, and any other necessary information for verification purposes. I appreciate any guidance on how to proceed with recovering access to the account.

I recently became a parent and have been struggling to pay off my credit card debt. I faced challenges like losing my job due to the pandemic and adjusting to life with a child. The high interest rates are making it difficult for me to make progress. I am hopeful that with my current job, I can manage the payments, but the interest is a major obstacle. I am wondering if there is a way to consolidate my two credit card balances or reduce the interest rates. I am eager to explore new payment options that could ease the burden of high interest charges.

Dear Sir/Ma'am, I recently discovered a credit card account opened in my name in Tennessee, while I was actually in the Philippines during that time period. Despite my numerous calls explaining the situation, I have yet to receive any copies of the relevant documents. I am still awaiting a response regarding this matter. If this issue is not resolved promptly, I will be forced to seek legal assistance. Warm regards, Jeffrey Y.

I recently had to update my email and phone number due to identity theft and a phone hack. After two months of trying, I have been unable to get any assistance with accessing my account. This situation has caused me to lose my living space and puts my car at risk, which is crucial as I have children and we are currently residing in it after losing our apartment. I urgently seek help in accessing my account.

Hello, I recently moved from Massachusetts and arranged for my mail to be forwarded to my mother in California. Unfortunately, my mother has also moved, and the new occupant of her previous address received and cashed a tax refund check from the Massachusetts Department of Revenue that was meant for me. I have received a copy of the cashed check with details of the individual who deposited it into their Bank of America account. I need to report this incident as fraud and request a reissuance of the check so I can receive the funds. Bank of America will need to refund the original payor in order for the check to be reissued. Thank you.

Hello, I'm seeking advice regarding a recent payment I received via Paypal from a client. I haven't received any confirmation emails from Paypal yet. Instead, I got an email seemingly from "Bank of America" but with the name "Banco del Creditó." The email requests personal information for linking my account to their payment server, claiming the payment will not reflect until I link my account. The email asks for photo samples, phone number, date of birth, and a refundable linking fee of $40. It states I will receive the fee back once the linking process is completed. Should I proceed with this request or is it a scam?

I experienced an issue with BoA from Jan 14-17 where delays led to overdraft fees totaling $20 for charges that were not my fault. Despite sufficient funds in my account at the time, BoA reversed a $[redacted] deposit, charged me, and then corrected their error. This action is troubling, and I need the fees refunded. I also seek assurance about my current balance accuracy, given these recent discrepancies. On 1/15, I deposited a $[redacted] check, and on 1/17, I received a $[redacted] Zelle transfer, yet BoA applied $37 for charges, depleting my account. On 1/18, my balance reflected as negative due to a mishandling by BoA, leading to unjust overdraft fees and a contradictory account balance. BoA must rectify the situation promptly.

I recently had a $10,[redacted] charge on my debit card declined. My daily limit is set to my "available balance," which was well above $10,[redacted] at the time. Despite this, I received a security alert and a notification that the charge was declined. Oddly, my recent transaction history shows the charge as processing, not declined. When I inquired with Bank of America's automated system about rejected transactions, it reported there were none. The doctor's office that initiated the charge claims it was declined and needs to try again. I'm seeking clarification on whether the transaction was declined and why, especially since both the office and I were informed it was declined. How can I ensure the $10,[redacted] reaches the doctor's office promptly? Do we wait for it to process, or should we cancel and reattempt the charge? Thank you.

I have noticed a recurring deduction from my Bank of America credit card by Win red each month. I am seeking guidance on how to cease this automatic deduction. Additionally, could you provide me with my current balance, next due date, and ensure that I receive my bill by mail? To identify my account, my credit card number is 4[redacted] 5[redacted]. My name is L. Flaherty. I prefer to receive statements in the mail as I sometimes miss them online. Thank you for your assistance.

Dear Sir/Madam, I am L.S. from Afghanistan. I recently started working with an American online freelancer, and I submitted a completed project to them. I received a notification that they have processed my payment through an American bank, but they are requesting a transaction fee before releasing the funds. Can you verify if any payment was made to account number [redacted] via wire transfer to prevent fraud? I await your prompt response. Thank you, L.S.

My client, S.R., was involved in a legal matter where a check for $[redacted],[redacted].22 was sent from the Sheriff's Office in Madison County, OH to pay off his mortgage. Bank of America cashed the check on January 26, [redacted] but has not fulfilled the mortgage payment. I recommend that you seek advice from your legal counsel and have them reach out to me to prevent further actions. The situation becomes more complex as the property in question has been transferred to a successful auction bidder due to the legal matter. This issue can be resolved without further complications if someone with the authority contacts me. S.H., Esq., [redacted] Crail Ct., Dublin, OH [redacted]. [redacted].

I am looking to open a cash management account for a cyber security software company where I serve as the CFO. The company has a successful funding history and recently closed a funding round. I intend to open accounts with two major banks for depositing the funds. When I approached a local branch of your bank, they requested that as the CFO, I must own at least 25% of the company to open a business account, which I find unusual. I need clarification on this requirement, as I believe it to be uncommon. I even mentioned the scenario of the CFO of Alphabet facing the same situation, to which they confirmed the requirement. I am seeking assistance and would appreciate a contact person within your bank to discuss this matter further.

I am endeavoring to submit a payment to the US State Department for a visa appointment in Bangkok, Thailand. The State Department operates through a third-party, CGI Federal Inc., who set up a virtual account at Bank of America in Bangkok for the payment to be sent via a swift transfer. I have encountered issues with missing funds during this process. Despite multiple attempts to resolve this by making payments, discrepancies in the amounts sent versus received have arisen. I have made three payments in total, yet the funds do not seem to have reached the intended destination, causing delays in securing a visa appointment for my wife. Both CGI Federal Inc. and MoneyGram, the transfer service used, have been unable to provide clear answers or solutions, leaving me in a frustrating situation where the resolution timeline is uncertain. The limited existence of the virtual account adds further complexity to this matter as the funds could be at risk of being lost. I am willing to provide any necessary documentation or information via email to address this issue promptly.

A few weeks ago, I received calls on my cell displaying Bank of America, with an unauthorized charge on my statement. After reaching out to customer service, they promptly assisted in canceling my card and sending replacements. Today at 5:09 pm, I received a call claiming to be from Bank of America, requesting personal information. The caller, with broken English, persisted to inquire about recent card usage. Suspicious of a potential scam similar to my previous experience, I declined to provide any details. The number displayed during the call was [redacted]. I chose not to engage further and informed them I wouldn't disclose information over the phone, prompting multiple callbacks. I plan to monitor my account online for any unrecognized charges and will update accordingly. This encounter raised concerns of a possible fraudulent scheme.

I am looking to transfer money from my BBVA account in Mexico to my BOA account in the USA. While I can send money from BOA to BBVA, I am unable to transfer funds from Mexico to the USA through BBVA. When I try to add my BBVA account to BOA, it says the account is already added. How can I make my BBVA account appear on the drop-down list for transferring from in my BOA account? Currently, it only shows up when transferring to. Thank you!

Subject: Inquiry Regarding Expired Debit Card from [redacted] Dear Bank of America Agent, I am writing to inquire about a temporary debit card that I received in [redacted], which expired in March [redacted]. I am interested in knowing whether the associated bank account is still active and if there is a possibility to reissue the card. I acknowledge the time that has passed since the card expired and kindly request any updates you can offer on this matter. Should the account remain open, I would like to receive details on recent transactions and any outstanding balances. If needed, I am prepared to provide any additional information or documentation required for further assistance. Thank you for your attention to this inquiry. Warm regards, Pablo R.

I recently spoke with a fraud agent who had to close my account, even though there was no fraud detected. They expedited a new card since it is my primary one. I forgot to ask for a list of autopay recipients so I can update them on the new card details to avoid missed payments. Can I receive a printout of transactions from the last month until now to identify these autopay contacts? Thank you.

I recently received a letter about my Free Spirit World Elite Mastercard application needing verification within 30 days to avoid cancellation. When I called the provided number, "Allison" confirmed my suspicions and reported it as fraud. She assured me she took care of it and contacted Experian for my credit report. The quick response to my call and the "ease" of canceling the application raised more red flags for me. I would appreciate it if someone could investigate this further.