BB&T Bank Customer Service Issues

I discovered an unauthorized charge on my checking account, even though my card was locked due to previous fraud issues. Unlike when I was with BBT, SunTrust authorized the charge because the merchant labeled it as recurring. With BBT, they would always notify me immediately to confirm the validity before processing. I canceled my card, filed a claim on 9/4/20, but when I contacted the claims department, they said it hasn't been addressed yet. BBT would return the funds within 24 hours during investigations. The delay has impacted me significantly as a disabled individual relying on monthly income. The personalized service from BBT was one of the reasons I valued them. Now, facing a $[redacted] shortfall, the claims department mentioned I may not recover the amount. Regrettably, I'll have to seek another banking institution to resolve this issue.

Hello, I am a small business owner struggling with high bank fees and merchant advance loans. Due to financial challenges during Covid, I contacted customer service to stop the ACH payments causing me additional fees. The representative informed me about a Covid relief program, and $[redacted] was credited to my account. Unfortunately, this left me with a balance of $[redacted], and I could only pay 4 out of 6 workers. As I woke up to a negative balance of $[redacted], I am concerned about making payroll. I kindly request assistance with my fees until the ACH payments cease. I have been a loyal customer facing unprecedented difficulties due to the pandemic. Your support would be greatly appreciated.

BB&T did not assist me with a dispute I had regarding items I did not order from Wish. Even though they claimed there was no mistake, I did order one item, not 15. The total charged was $[redacted].45, which I cannot afford with my limited income. The product I ordered was a Hippie Van toy for $2.50. I have reached out to both BB&T and Wish with no resolution. I am planning to return the unordered items. I have been a loyal BB&T customer for over a decade and request assistance with my dispute claim C2[redacted]1. Kindly review this situation as it has caused me significant financial strain. Thank you for your help. - PeterLugo.

I recently noticed some transactions on my card that I did not make. I have been dealing with personal issues, and I cannot pinpoint the exact date my card went missing. I was shocked to see a negative balance of $[redacted] today. Unfortunately, I did not receive the full amount from work, which has put me in a tough spot as I cannot afford to pay my rent. I kindly ask for assistance in disputing these unauthorized charges. Thank you.

I recently discovered unauthorized transactions on my account. I haven't used my card in a while and am unsure when it went missing due to work and personal issues. My balance is now negative $[redacted], and I didn't receive full payment from my friend, leading to difficulties in paying my rent. I request assistance in disputing these charges. Thank you.

Hello, I wanted to share my recent experience at your branch at [redacted] Pineville-Matthews Road in Charlotte, NC. This was my second attempt as the line was too long during my first visit. Unfortunately, on my second visit, there was only one line open. I arrived at 11:53 AM and there were already 7 cars ahead of me. Despite waiting until 12:30 PM, I was the last car in line and the service representative closed the window immediately after helping the car in front of me. This experience felt like a complete waste of time, and the lack of customer service was disappointing. I understand the closing time is at 12:00 PM, but this left me feeling undervalued as a customer. I will be taking my business elsewhere where it will be appreciated. Thank you, M.S.

Hello, I hope you and your family are well. I am reaching out for assistance as I have been trying for three days to contact BB&T directly to unlock my online account. I need to reset my password or username due to my mistake that led to the account being blocked. I am unable to make calls easily at the moment as I have been experiencing COVID-19 symptoms for five days. Please help me access my account as I have important payments to make for my clients. I have tried calling the provided numbers, but I am unable to receive the necessary information, possibly because BB&T does not recognize my SSN. Thank you for your support. - Dr. Rafael Troconis.

I am a customer at the BB&T branch in Vidalia, Georgia. Today, I had a frustrating experience trying to make a payment. There were two tellers inside and one at the drive-through, with me as the only person in line. One teller was occupied with a time-consuming business deposit, while the other seemed unavailable. When I requested assistance, the teller mentioned going to lunch and took her time. I then approached the drive-through teller and expressed my frustration. Eventually, the business deposit was completed quickly by that teller. Despite no other customers waiting, this kind of understaffing issue persists at this branch for years. I am extremely frustrated and disappointed with BB&T and plan to switch my business and personal accounts elsewhere. The ongoing problems cannot be solely attributed to the transition to Truist, as this has been an ongoing issue. My name is Rudy Kim Dolan.

The service I receive at my BB&T branch is consistently disappointing due to long wait times caused by only half of the available lanes being open. Normally, customers have to wait for about 30 minutes, and the employees are often impolite once you reach the counter. This is a recurring issue each time I visit. Furthermore, I observed staff members discussing sensitive account information over the drive-through speaker, making it audible to several customers waiting in line. This breach of privacy is unacceptable, especially for loyal clients who trust the bank with their financial matters. I doubt this complaint will lead to immediate changes, but I hope it sheds light on the poor service and lack of discretion shown by the employees at this branch. The disregard for the bank's policy is concerning and should be addressed by BB&T management swiftly. As a result of these ongoing issues, I am seriously considering closing my account with BB&T and urge the company to review and rectify these unacceptable practices. The branch in question is located at [redacted] Virginia Ave N, Tifton, GA [redacted].

I appreciate the opportunity to have a supervisor address my concern, which is quite significant to me. Earlier this year, around January or February, there was an issue with a payment on my Walmart account. While transitioning bill responsibilities with my wife, a $28 payment was inadvertently delayed, resulting in a reported late payment of 30-59 days on my credit report. Despite immediately contacting customer service to explain the situation and being advised to dispute it with the credit bureau, the derogatory mark remained. To rectify this, I promptly paid off the amount owed. I am kindly requesting the removal of the 30-59 day late notice from all three credit bureaus, as this single incident could impact my financial goals in retirement. I fully acknowledge my error and stress my commitment to preventing such occurrences in the future. I appeal to your understanding and compassion in reconsidering this matter. Thank you for your attention to this issue, and I apologize for the length of this message. Have a wonderful weekend.

I recently opened an account with your bank because I had to move for work for six months to an area where my bank has no branches. After making an initial deposit and using the account only once or twice to ensure everything was working smoothly, I found my balance was negative $[redacted] just five days later. Upon contacting customer service, I learned that someone tried using the ATM repeatedly, resulting in multiple $36 fees due to an incorrect PIN entry. Although I deposited $40 to cover any charges and approved two $10 cash apps, I later discovered my account was overdrawn by $[redacted] with various charges from your bank. Despite stopping my work direct deposit until the issue is resolved and speaking with the fraud department, the problem persisted with no resolution in sight. The lack of proper assistance and excessive fees charged by your bank have left me incredibly frustrated.

I am facing an issue with my construction loan from BB&T. I signed the loan in [redacted] for $[redacted],[redacted], and now owe $[redacted],[redacted] due to unexpected charges and fines. The builder did not complete the home on time and left me with an unfinished house and additional expenses. I had to borrow $[redacted],[redacted] to finish the house, adding to my mortgage. My monthly payments increased unexpectedly, leading me to miss payments and face foreclosure threats. I believe BB&T should reconsider the interest paid during the construction loan, assess what my loan balance would be if the builder had completed the house on time, and remove unnecessary charges. Also, I request the removal of late payments from my credit report. I hope BB&T can help resolve this situation that has impacted my life negatively for years.

I would like to inquire about the clearance of a $[redacted] check numbered [redacted] made out to Herps Alive. I have two concerns regarding this: 1. This would be the second time a check numbered [redacted] is clearing from my account, dating back to when I opened it around [redacted], [redacted], or possibly [redacted]. This discrepancy occurred when I received a second batch of checks from Bbt as the numbering did not follow consecutively from the previous batch, leading to an overlap. 2. The check bears an outdated address in Owings Mills, Maryland on Paragon Way, with a date of 07/08 next to my name indicating a possible account opening date. In [redacted] or [redacted], I relocated my account to St. Petersburg, Florida, to an ATM-only location. My current address is correctly reflected as Elsmere Road in Shaker Heights. Thank you.

Hello, my name is Jameel Kalid. My experience with BB&T has been both positive and negative. Although I appreciate their response time in fixing issues, I have encountered unauthorized charges on my account twice. It appears that someone may be using a device to steal debit card information from BB&T customers. I suspect a gas station near my home as the source of this theft. I plan to gather evidence and inform the authorities. I believe there should be a more secure alternative to carrying physical cards, such as a chip inserted in a fingertip for transactions. I hope BB&T considers implementing more secure payment methods. Thank you for your attention. Jameel Kalid

There was an account opened in my name that I did not open. After the merger of BB&T with SunTrust bank, I assumed my information was transferred from SunTrust. However, when I called customer service, I was unable to get through without an account code. I had faith that nothing negative would happen given my previous connection with SunTrust, but BB&T's service has not met my expectations. I've been wrongly charged for transactions I did not authorize. I want to resolve this promptly and close the account.

I recently discovered that my account, which was initially opened in my name, has incurred $[redacted] in late fees following the merger of BB&T and SunTrust banks. While I had no issues during the previous merger involving SunTrust, this time, I am facing challenges. Unfortunately, I am unable to contact customer service due to not having the correct code required for the call. Most banks offer alternative ways to reach a human representative, unlike BB&T, which lacks this basic customer service standard. I hope to resolve this issue promptly and close the account without further delay.

I am the owner of a property located at [redacted] Lake Ave, Fayetteville, NC [redacted]. My tenant, Valorie Robinson, who has been a BB&T customer for many years, alleges that her identity was stolen in December [redacted], resulting in her not receiving Social Security Disability payments. She mentioned that the bank, BB&T, has been holding her funds to cover the fraud debts, and Social Security also has her money. As a result, she has fallen 44 months behind on rent, totaling $28,[redacted]. I have been covering the mortgage, insurance, taxes, repairs, and even purchased a new refrigerator during this time. Valorie claims to have reported the situation to various authorities. I am concerned about the financial strain this has put on me as a senior citizen on a fixed income and am considering selling the property due to significant monetary losses incurred. Valorie's honesty and financial situation remain in question. I seek guidance on her case status and potential resolution. Regards, Tony Bass.

During a recent visit to a BB&T branch with my husband to add me to our joint account, I was taken aback by the way my personal information was handled. Although I was initially fine with my social security number's last four digits being printed on a document for verification, I was uncomfortable when asked to provide the complete number to be handwritten on the same paper. Refusing, I was informed this was standard procedure, which I found unacceptable. Furthermore, despite my objection, I was informed that my full social security number would be written down anyway once I left. This lack of regard for security protocols left me questioning BB&T's commitment to safeguarding customer data and raised doubts about entrusting them with our finances. Additionally, the dismissive attitude of the staff member was concerning. As a result, we have decided to close our account with BB&T. It is important for banks to prioritize customer privacy and professionalism, qualities which BB&T seems to lack. I will be informing my friends and family about this experience to ensure they are aware of the importance of security and consider it when choosing a banking institution.

Tomorrow, on 10/22/21, my fiancé, Adams Neil, will be depositing approximately $12,[redacted] in my checking account with my authorization. I will be moving to his home in the Tampa, Florida area on Tuesday, 10/26. During the period between his deposit and the move date, I will be making many purchases and financial transfers that are unusual for my normal spending. I do not want the Fraud Management Group to block the use of my debit card. It is important to me that my expenses are not flagged as fraud, and I will not have time to sit on hold for long confirmation calls. Please confirm that my instructions are understood. Thank you, Kathy Slack.

I am facing an issue with my bank as I do not have a bank account due to my lost ID. I had a check written to my business account for over $[redacted], which I endorsed to a friend for deposit. The bank has cleared the check in my friend's account but will not release the funds without a valid photo ID. I've requested the bank to either mail the check back to the issuer or hold it for me, but they refuse and mentioned they can keep it for up to three years. I am unable to get an ID replacement at the moment due to lack of transportation and funds, although I do have a photo of my ID. My friend's account is now in the negative due to this issue, as the bank debited $[redacted].00 from it.