Asda Customer Service Issues

I bought helium balloons, numbers 1 and 6. Number 6 was well inflated, but number 1 wasn't properly filled with helium. By the time I got home, it had lost a significant amount of air. Additionally, I purchased a helium birthday banner that wasn't inflated correctly and was not assembled at the store as promised. The staff mentioned they didn't know how to put it together. I spent £6 on the helium balloon numbers and feel I didn't receive the value I paid for. This occurred at your Keighley store.

I used the self-checkout till and encountered issues with it not scanning, no sound after scanning items, and not prompting for the next item. When I checked my receipt at home in Risca, I noticed being overcharged for three extra bags for life, one hand wash, and two girls' dresses. I'm hoping to visit the store on September 16th to request a refund for these items. I acknowledge the importance of checking before leaving, but due to a time-sensitive situation with the client, I unintentionally scanned items multiple times with the same Barcodes. I believe the store's cameras and my receipt can verify this mistake.

Hello, I am Jemma Taylor, and I am reaching out to discuss a donation. My 6-year-old daughter has been diagnosed with Autism, which creates a unique world for her. The sensory elements like noise, lights, and people greatly impact her well-being and behavior. This Christmas, we aim to make it unforgettable not only for her but also for other children with Special Educational Needs (SEN). We plan to open our home for two evenings, hosting 10 SEN children each night, tailoring the Christmas experience to their needs. This could mean minimizing lights and sound or creating different sensory experiences. I am contacting you to request a donation for this initiative to provide a positive impact on these children and their families during the festive season. We understand the challenges SEN children face, especially during Christmas, and we strive to offer them a more comfortable way to enjoy the holiday season. I appreciate your consideration and support for this meaningful cause. Thank you, Jemma

I visited the Asda Queslett Filling station on 02/10/[redacted] around 7.30 pm to fuel my Nissan Note. Following a bank card problem post-fueling, I attempted to resolve the issue with the petrol attendant. I requested to move my car from the busy queue after an unsuccessful transaction but was instructed to stay. Despite a money transfer from my husband, the payment still failed. After providing my details on a paper, I asked to relocate my car to wait for my husband. The attendant, in a hostile manner, requested my driver's license. When another customer, a white lady, inquired about the situation, the attendant rudely remarked that "she can't pay." The attendant's conduct made me feel distressed and embarrassed, especially since I believe his actions were racially motivated. I had to wait in the cold until my husband arrived to resolve the payment. Unfortunately, due to the tension, I forgot to collect the payment receipt. Warm regards, Adeola A. [redacted]

This morning, my wife visited Asda Irvine at 08:10, only to find no regular checkouts open. She was directed to use a self-service checkout, which was distressing for her as she suffers from anxiety and panic attacks. Shopping during quieter hours helps her manage her condition, especially since I have a terminal illness and she wants to minimize the risk of bringing home COVID-19. This experience was the first time she couldn't find a traditional checkout open during her usual time. The lack of support from the staff member she approached only worsened her anxiety. Despite trying to contact the store by phone and through the website (after encountering technical difficulties), we haven't received a response yet. If this checkout policy persists at the Irvine store, we may have to consider shopping at Tesco or Sainsbury's instead. Thank you in advance for addressing these concerns. Sincerely, Brian Millar.

I have been a loyal customer for years with a recurring delivery slot, but my recent experience with order [redacted][redacted] has been disappointing. Initially, I was informed about missing items like milk and eggs, causing an inconvenience. Additionally, the delivery time was supposed to be at 7:46 but arrived much earlier at 6:00. To add to the chaos, I received incorrect cupboard items and my two champagne bottles were missing. Contacting customer service was unhelpful and frustrating as they suggested donating the extra items. Despite my request for the driver's contact information or a return of the goods, I received no assistance. The local store was also unreachable. I have requested a refund, which is currently under review. The lack of accountability from the company implies a questioning of my integrity due to the driver's errors. My consistent order history reflects my usual items, making this recent experience exceptionally poor. Should the refund process delay, I intend to escalate this matter to ensure proper resolution. Warm regards, Charlotte C.

I placed an online order with Asda for £[redacted].65, scheduled for delivery on October 14th between 2 and 4 pm. However, the delivery didn't arrive as planned due to driver issues. After contacting Asda, they rescheduled for the next day, October 15th. Subsequently, I discovered I was charged twice: once for £[redacted].75 on the 14th and again for £[redacted].65 on the 15th. My daughter, who manages my finances, noticed this discrepancy on my bank statement. Upon contacting customer service, they acknowledged the error and promised a refund. However, their offer of a £5 voucher as compensation was unacceptable. I appreciate the swift redelivery of my order but find the billing mistake and minimal compensation disappointing. It's concerning that without my daughter's vigilance, this overcharge may have gone unnoticed. I await the refund for the duplicate charge. The shopping references are [redacted][redacted] and [redacted][redacted].

I would like to file a complaint regarding my order that was scheduled for delivery on October 31st between 11 am and 12 pm. Despite waiting until 12:15 pm, I was informed of a delay without prior notification. After further delays, I was assured it would arrive between 2:30 and 3 pm, which inconvenienced my plans. Subsequently, the delivery arrived at 2:20 pm, causing confusion as I was told it was canceled. The rescheduled delivery for November 1st did not arrive as expected, requiring me to follow up again at 10 am. The lack of communication throughout this process has been disappointing. Although a £5.00 voucher was offered, it does not compensate for the inconvenience caused. I have been a loyal Asda customer, and while I understand issues can arise, the communication lapses are unacceptable. Regards, G. Carter

My 94-year-old grandma and I frequent your large Asda store in Leigh, Greater Manchester. Unfortunately, each time we visit, there are never any small trolleys available. It's challenging for my grandma to maneuver a regular trolley, let alone a big one. It's disheartening that there is no designated person collecting and returning the trolleys back to the shop entrance. When we bring this up to the staff, they dismiss us with a bad attitude, claiming there is a shortage of employees. This treatment of elderly customers is unfair and unacceptable. If this issue persists during our next visit for our weekly shopping, we will take our business elsewhere. Every customer should be treated with respect, especially elderly ones. Asda, please address this matter promptly.

Yesterday at approximately 3:00-3:15 PM at your Liverpool Hunts Cross store, I was shopping with my 6-year-old daughter and her two cousins for a tea party. As we were heading to the sweet aisle, the kids were excited and skipping ahead when one of your staff members emerged from the aisle, narrowly missing a collision with one of the girls. Despite her young age, she carried on while the staff member (tall, dark hair, glasses, youngish, possibly named Matt or Matty) audibly expressed his frustration and made disparaging remarks about their behavior. This continued as we shopped, escalating my annoyance. While I understand children can be lively, as a store employee, he should maintain professionalism. Given my profession as a nurse, I recognize the importance of internalizing personal opinions. Though I reported the incident to customer service on my way out, the indifferent response left me dissatisfied, contemplating abandoning my shopping altogether.

I have been attempting to purchase a pair of Disney Villains pajamas for my granddaughter. I was delighted to see the price had decreased from £12 to £9! However, each time I tried to make the purchase online, it kept indicating "INCORRECT CARD DETAILS," despite me double-checking the information. I made another attempt to order them, but now the price has reverted to full and my payment is still being declined. Please assist me in resolving this issue so I can successfully place my order. Kind regards, Leanne F.

During my visit to your Chester store, I noticed that the sausage meat in your fresh produce section was frozen. This poses a concern as customers may buy the defrosted product, which could lead to food poisoning. The label indicates it's suitable for freezing but should not be refrozen once defrosted. I hope you address this issue promptly to avoid any potential legal implications. I did report this to a staff member who acknowledged it but did not take any action. I hope this feedback helps. - M.H.

I placed an order for food at 8 p.m. yesterday to be delivered today between 7:30 p.m. and 8:30 p.m. I received an email with the order number [redacted] and a confirmation of the items, including substitution options. It's now past 8:30 p.m., and my order has not arrived. I checked the app, but it doesn't show as canceled. I don't have a car, so now I have to go to town to do my shopping and take a taxi back home. I am extremely frustrated at the moment.

Order Number: [redacted][redacted] Scheduled Delivery: December 5, [redacted] Address: 15 Longfield Road, Grimsby, DN34 5SB I recently purchased 2 x Spray Carnations at £2 each. Unfortunately, upon receiving my order and noticing that the display labels indicated they were meant to be displayed until December 3rd, I was disappointed as it was already December 5th. Additionally, despite the label mentioning 10 days of freshness, the flowers don't appear as fresh as expected and won't last for the intended period. It seems that the dates were not checked by the department staff responsible for the floral arrangements or the packer. I kindly request a refund for this purchase.

Ten days ago, I purchased a pack of three T-Shirt tops in neutral colors for my wife. Upon trying one on, we noticed a slight mark which worsened after washing. I returned the top to the Asda branch at Leckwith Retail Park in Cardiff yesterday evening to have it checked. The wait at the Customer Services Desk was longer than expected. Once assisted, I explained the issue with the top and requested it be sent for quality control instead of a refund. Despite my explanations, a refund of £2.00 was processed without my consent. I even offered my email for updates on the situation. Throughout the interaction, I maintained a calm demeanor, yet the presence of a security person made my granddaughter and I uncomfortable. Your attention to the matter would be greatly appreciated to ensure a thorough inspection of the garment. Sincerely, MB M.

I want to address an issue I had at the Asda store in Benton. While there to purchase a pizza, I saw Crash Bandicoot for the PS4, which I was excited about. However, when I tried to buy it, I was directed to the kiosk to pay. Unfortunately, the process was delayed as the staff member took a long time to check for the game, ultimately not finding it. Despite waiting for almost 30 minutes and experiencing poor customer service, the game was still unavailable. I feel that the staff member's slow response and lack of efficiency reflect poorly on your store. I left feeling frustrated and disappointed. I believe this situation warrants attention, and I hope for a resolution regarding this matter.

I visited pump 8 at the Asda Mansfield petrol station to fill up my car. However, when I went to pay, the assistant had cleared the amount and requested I come back with cash from the store's ATM, which was inconvenient as I preferred to pay by card. The elderly lady, assisted by another employee, was apologetic but did not acknowledge the inconvenience caused. I addressed this to manager Tom at customer services, who agreed that the situation was mishandled. After collecting the cash and returning to pay, I received a complimentary car wash voucher that unfortunately didn't work. Despite no alternative solutions offered, I was advised to return another time. Disappointed with the overall experience, I believe an apology is insufficient considering the time wasted and inconvenience faced. I reside in Leeds and will not be returning to Mansfield, as this visit was a one-time occurrence with my daughter from Nottingham. The car wash slip was under the name of Smith. I seek appropriate compensation beyond a complimentary car wash to address the inconvenience and hassle caused.

I typically do my weekly shopping online without any issues. However, when I attempted to log in recently, I received a message stating that my account had been suspended. Perplexed, I created a new account to place my order successfully. Yet, when I tried to make modifications, I encountered the same suspension message. I tried contacting customer service by phone, but there wasn't an option for direct assistance. I'm quite dissatisfied with this situation and would appreciate it if my account could be reinstated. Thank you.

I have 21 recorded calls of your customer service team being extremely rude. They refused to transfer me to a manager even though my bank details were compromised due to unauthorized payments. I no longer feel comfortable sharing my information with regular customer service representatives as one of your employees may be responsible. I insist on speaking directly to a manager. These recorded calls will be shared on social media and forwarded to a solicitor. I intend to take legal action against Asda for the unlawful theft of my money, which is a violation of the law.

I recently visited my local Asda and bought 4 gift cards - 2 John Lewis and 2 Ultimate UK £20 gift cards. Along with my regular shopping, the total came to £[redacted].45. I accidentally scanned one of the Ultimate gift cards twice, resulting in being charged £[redacted].46 on my card. The self-service machine flagged the issue after I had already paid. Despite spending about 20 minutes at the till with the staff trying to resolve it, we couldn't figure out why it happened. Unfortunately, the store did not reimburse me for the £20 overcharge.